Rated 3 out of 5 by Dom41 5 Stars?
This was a wonderful hotel but now seems to be run on a cost cutting system rather than 5 stars. If you arrive mid week as I did there is no concierge. Air con in room only works on lowest setting. Water pressure in bathroom so low you cannot take advantage of the stunning shower facilities. Towels for pool area are restricted to one per guest and not until after 11am. Mini bar in room was not restocked - had to request at reception. Only one restaurant open Mon to Wednesday. The others are closed - cost saving again? When the restaurant did open the menu has shrunk by half. Breakfast buffet now includes a vending machine for coffee instead of attentive waiters!
What makes this bad is that this hotel was not like this before. Having stayed here 5 times, this visit 12 months on from the last which was great, you can see how the recession has taken hold. A real shame. The staff, many of who remember me are brilliant. It's the cost cutting that's bad.
October 13, 2012
Rated 5 out of 5 by Lucky88 This hotel is like a dream...
It's location is breath-taking, sitting proud within the mountains. The feel is modern but classy with a lot of exposed natural materials. The rooms are well sized and of a very good standard. The food was fantastic and the service of the waiters was top draw, bending over backwards to satisfy any of our requests. And this was the same for the rest of the staff at the hotel, always willing to ensure our every need was catered for and making us feel so special. The pools are very good, and the sunset pool on the 11th floor is something special that has to be experienced. The spa on-site is also superb with it's own excellent outdoor pool.
Overall the hotel was everything I could have dreamed of, and more. It's classy and modern feel, and attentive and welcoming staff made our week incredibly special.
July 2, 2013
Rated 4 out of 5 by vanbosfr Children are unwanted
Although this is the first time we encountered this in a Sheraton Hotel, children are considered as the paria's of the hotel.
They are not allowed to go to the main swimming pool and are convicted to 2 very small swimming pools (2 times 5 m * 10m) barely heated (26°C). Above this they are situated in the shade in the afternoon.
We told the manager and he said he couldn't do anything. After a long discussion, he allowed to go to the main swimming pool from 10am to 11 am.
This is unacceptable and a shame for Sheraton.
February 27, 2012
Rated 4 out of 5 by irikro Relaxing stay
We had a relaxing stay at the Sheraton Salobre. Although there were a few points that could use improvement: shower was hard to adjust to the right temperature, it kept getting to hot or to cold; the airconditioning made a lot of noise, so we turned it off during the night.
The buffet restaurant Gofio could be very crowded. Some staffmembers were very helpfull and attentive, other staffmembers didn't seem to care...
The spa was really nice, had a wonderful massage there. Shower in the room was very spacious, nice balcony with seats and sofa. Good food at the Rice bar Palmera.
Housekeeping was good.
September 27, 2014
Rated 5 out of 5 by DaddyEB Fantastic
5th visit and it gets better.Exceeded expectations this time with even better quality food at breakfast and Dinner
Now with free WiFI everywhere and boy is it quick!!!!!!!!! Free parking too and the golf shop is now at the hotel. Good staff many who have been there for years and recognised us.
We will be back
October 24, 2013
Rated 4 out of 5 by AndreaS Nice location, but far from a 5 Star Hotel
The location is very nice, staff is really friendly and they try their best. The really disappointing area is the quality of the food. The food is really not good. The kitchen needs to be improved immediately because otherwise you cannot recommend this hotel.
March 9, 2013
Rated 5 out of 5 by vinmore the hotel´s quiet
The hotel is very good, but the staff are better.
July 1, 2013
Rated 5 out of 5 by Keziah13 Lovely peaceful and relaxing holiday
Booked at the last minute for a lazy break it was perfect, lovely appointed rooms and very quiet. Plenty of space around the pools. From the moment we arrived the staff were very helpful but not intrusive. The food was very good, best selection of fruit for breakfast I have seen in a long time and dinner was a delight every evening made better by the excellent service from the waiters in particular Juan who was a really nice guy. Service in the dining room at all meals was superb. The only thing missing was a bit more sun and a little less cloud but nothing the hotel could do about that!
October 6, 2013