Rated 1 out of 5 by lori62 This hotel was the worst
When I arrived at the hotel straight from the airport and a day of travel all I wanted to do was take a shower. The shower handle fell off in my hand and I had to call for repair 4 times before someone came to my room. The next day housekeeping did not visit our room at all because they thought we were leaving. I would never stay at this hotel again.
December 4, 2012
Rated 4 out of 5 by Alan Lack of healthy food options
During the day, food is only available from the pool area and is the usual high fat, high salt options such as chips, fries etc. As hotel is in the middle of nowhere, this was very poor. Rays on the Bay restaurant in the evening was excellent whilst breakfast was so so....needs improvement in quality (scrambled egg was like rubber) and choice.
May 10, 2013
Rated 5 out of 5 by LQ13 The view is fabulous!
Our stay was wonderful and relaxing. The pool is large and slides are fun. Free trolley takes you to the beach and into Kona for eating and shopping. Must check out manta rays from area just past the bar. Best when boats leave, about 8:30-9:00 pm, late but well worth the wait.
August 19, 2013
Rated 4 out of 5 by Ipo38 Awesome Staff!
Our room was still being cleaned. Front office went above and beyond to help start our vacation on a good note.
The room was a little on the dirty side. Found hair on the bathroom floor, the room service menu and comforter had some stains on them. And the movie rental was a bit expensive.
The Staff really made our stay a pleasant and memorable one.
September 20, 2012
Rated 3 out of 5 by HawaiiAl Hotel location is great.
The Sheraton, although somewhat outdated, is in a beautiful, convenient location. The staff is very friendly and helpful and the grounds are gorgeous. The food at both restaurants needs improvement- I was not impressed with any of my meals.
September 3, 2013
Rated 5 out of 5 This hotel exceeded our expectations
From the time we arrived to the time we left we were treated like ohana. Everyone on the staff including the housekeeping crew enthusiastically greeted us with sincerity. The rooms and grounds were stellar. The hotel cultural tours were amazing and I highly recommend them. Lily and Crayton set the bar of excellence.
July 13, 2013
Rated 4 out of 5 by leitao Mr Eduardo camargo
Nice property, but the restaurant is too small for the number of guets, so I had to go in a restaurant nearby. The hotel should not charge for parking and internet access, today all guests expect to get these included in the rates.
As travel professional, we have dealed with guests who prefer to pay a higher rate instead to pay extras on spot.
February 4, 2013
Rated 5 out of 5 by Snowbird12 Location, location, location
Magnificiant view, beautiful ground and pool area and very clean & comfortable room. Love the quiet and stunning location in Keauhou. Best to have a car even though there is free shuttle to Kona-Kailua. Seeing the manta rays right at the resort every evening is a bonus.
Only imperfections are the duvet is very heavy and the bathroom is small.
November 29, 2012
Rated 4 out of 5 by Newburgh Aloha Spirit
Quiet Hotel given the open air design. Rooms larger than expected. All facilities were clean an neat. Staff was friendly and engaging. Especially liked the enthusiasm of the young man who gave the get aquainted with island of Hawai'i talk and the gentleman who lead the Historic walk of the grounds tour. Both were very informative.
Activites during the day were nice and would have like to have had the time to attend more. Did attend the yoga which could have been earlier.
Seeing the Manta Rays at night was nice but they need additional lights to illuminate a little more of the bay.
The pool was nice/quiet and had fun using the slide. Didn't use the Spa. Our lani was big and we enjoyed relaxing on it. They just need to weed the flower box. It overlooked the side of RAYS but we never heard any noise from there at night. There was a wedding on the lawn but the music shut off around 10 pm.
The one thing that was disturbing was the birds which fly into and around the dining room. They land on buffet and tables and eat food. It was cute at first, and then put us off eating at the restaurant when we saw them walking and sitting on the bufet food.
We had a really nice stay and I would book here again.
September 27, 2013
Rated 5 out of 5 by Dano99654 Excellent Hotel Stay
The Sheraton Kona Resort was an excellent hotel experience! The rooms with lanai were very nice and comfortable. The breakfast buffet and Rays on the Bay were very good as well. The pool and slide were a lot of fun. And the staff was all very kind and helpful. I can't wait to visit Kona again and when we do, we will stay at the Sheraton!
April 11, 2013
Rated 3 out of 5 by Hershey Room Service-BAD & GOOD
Service was very fast--
The food was hot & tasty-
We tipped the delivery server +20% and then found out later that 18% was automatically included in the charge. The server waited for us to get the cash & DID NOT advise us that the tip was included. This also happened to our friends in another room..we all felt very much abused.
February 28, 2013
Rated 5 out of 5 by Rich28 Hawaii at it's Best!
Excellent hotel! Completely remodeled!
Rays On The Bay offers great bar and dining right on the ocean at reasonable prices! Staff is very pleasant and makes one feel welcomed. The new owners have done an outstanding job.The genearal manager and his administrative staff are outgoing and personable. They will gladly make your stay enjoyable.
September 11, 2012
Rated 5 out of 5 by smilez16 Great Vacation
Even though we live in Hilo, which is the other side of the island. This is always a great place to come and get that calm and pampered experience. My kids love the pool and fountain. Our stay this previous time was a little short. Next time we plan on staying longer. In fact, we were looking at maybe having our wedding at this location.
February 5, 2013
Rated 4 out of 5 by Indiobarbie A beautiful resort!!!
A beautiful resort! Wonderful staff - helpful, knowledgeable and friendly. Great restaurants, great food. So much to do - great pools and water slides! And beautiful grounds and walking access to the bay.
The only downside was the internet access and WI-FI. After about 7pm, the internet access was not accessible... Very disappointing...
January 30, 2013
Rated 4 out of 5 by menehune2013 Pleasant Stay
Rooms were very comforatable and clean. I enjoyed the fitness center too.
September 27, 2013
Rated 4 out of 5 by Lainie Food
The hotel was beautiful that is for sure. But they need to work on there food. There main restaurant food was not up to par for the hotel. One night I could not eat the fish I ordered. But other things were good. The pool bar and grill does a great job for what it does. But once they get the food taken care of it should be five stars.
September 6, 2012
Rated 4 out of 5 by Canada250 great service!
The hotel has just finished renovations and the property looks great! The buffet breakfast was good value....and excellent service each morning! All staff were friendly when you passed them as moving around property. Great idea to host yoga each morning overlooking the stunning ocean views! Manta Ray viewing platform also very cool!
September 10, 2012
Rated 5 out of 5 by Hippie55 Beautiful property
I was very impressed by the looks of the hotel & surrounding property. The staff was very polite & helpful. A very pleasant stay.
September 17, 2013
Rated 5 out of 5 by Annsark This hotel is beautiful
I was very impressed with all aspects of the hotel. I was also VERY pleased that cats on your property are allowed to live their lives out after being through the TNR (Trap,Neuter, Return) process. It is the humane thing to do and I applaud you for this. Thank you for caring! I would recommend this hotel based on this alone.
January 20, 2013
Rated 4 out of 5 by ginger4 Great family destination
Our family stayed at this resort for 6 nights, we all had a great experience. Kid friendly and lots of other guest with children to play with. The water slide was a big hit. The one thing i was not impressed with was food at the pool was average at best and expensive. The rays resturant was great. We would stay again.
February 22, 2013
Rated 4 out of 5 by Jocelyn43 holistic approach to planning
Strategic coordination of staff balancing
needs of today with requirements of the
future. Protecting of historic sites and vistas. Most important vitality and people
who listen to one another. Appreciate the
diversity within the hotel, great participation, and ultimately committed tp
collective family called Sheraton.
September 15, 2012
Rated 4 out of 5 by jose25 nice pool
the hotel and grounds were beautiful and we really enjoyed the conmfortable bed. Having the pool and hot tubs open 24 hrs would be a great addition especially for guests that arrive at all hours. And the pool table and ping pong tablea available longer hours for guests. And lower your resort fee...30$ is rediculous!
February 1, 2013
Rated 5 out of 5 by Lora2012 Dream vacation
We are returning guests and as Platinum members we received a generous upgrade to a wonderful suite. The staff was extremely friendly and always helpful. We also enjoyed the newly renovated fitness center with all these great machines.
We've already booked two rooms for next year's vacation. Do I need to say more?
March 10, 2013
Rated 5 out of 5 by Kanoe8599 Staycation-Lapa Ohana
We only stayed for 1 night. But thats all it took to have a memorable experience at the Seraton Kona Resort & Spa at Keauhou. I can surely say that this was the first time we stayed by not the last. Your staf from checkin to checkout and everything in between was so helpful and willing to go that extra mile. We checked in around 11:30am and your front desk clerk was so kind to let us check into the room at that time. When we went up to the room I couldn't operate the aircondition, so I called the front desk and the maitenance staff was at my door less then 5mins. So awsome. My Ohana enjoyed the pool, that was wonderful. Next day I called to request a later checkout and I was able to checkout at 2pm. I cannot tell you how much I appreciated that cause my Ohana could again enjoy your pool before we checked out. Then at checkout, your front desk clerk was awsome. A smile that never went away. Sometimes just a smile can make a whole difference. Mahalo for a wonderful stay. We will be back for sure.
June 15, 2013
Rated 5 out of 5 by Gardar Excellent staff and facility!
My wife and I were very pleased with this resort. The staff are very professional and accommodating. The room was very clean and well maintained. The breakfast was fresh and delicious each morning. We had one dinner at the hotel our last evening and it was excellent and super fast! Great place to stay!
April 15, 2013
Rated 5 out of 5 by Suryah Comfort
This is a quiet haven to be enjoyed by a family or a couple wanting a quiet getaway. The staff is excellent and quickly responds to any requirement that you could have. How to describe the resort in a few words? A breath of the style of service that is easily forgotten in our modern world. Bravo Sheraton/
February 16, 2013
Rated 5 out of 5 by AliO This hotel is really nice
We stayed for 3 nights and it was very comfortable. The food was good at both restaurants and the service. I love the pool layout, it is large and interestingly designed. I also like the big slide! The grounds are really pretty to walk also. I liked that we could skip housekeeping and earn points instead.
November 20, 2012
Rated 4 out of 5 by MallyZee Wonderfully relaxing hotel
Lovely hotel with evening water show courtesy of some local manta rays. Friendly staff and clean hotel. Concierge wasn't overly helpful and the hotel breakfast is one to miss - quite ordinary food quality.
August 22, 2013
Rated 5 out of 5 by Ziggy49 Nice peaceful and serene.
We totally enjoyed our stay at this location...it was beautiful. My wife still remarks that of all the hotels we stayed at during our 2 weeks in Hawaii..(3 in total) the beds at this hotel were by far the best. We would recommend this hotel to anyone wanting a restful spot to vacation at.
June 12, 2013
Rated 4 out of 5 by MauiTom Not quite there yet
The hotel is/has been doing some major renovtions and looks good. However, the elevator in my wing apparently had some damage and was making a scraping noise each time it moved, waking me up. When I mentioned it, they said they knew about it but offered no solution and didn't work on it during my stay
November 21, 2012