Rated 5 out of 5 by Eileen52 Love the Hotel, the Manta's, Ray's on the Bay
We have just moved to the Big Island to a small coffee farm and will continue to enjoy our getaways at the Sheraton. We love the location, the fabulous views, the Manta's, Ray's on the Bay.
September 22, 2013
Rated 4 out of 5 by Campos64 Didn't want to leave
Great location with spectacular views, even saw 2 pods of humpbacks from our lanai. Ladies in the coffee shop were great, as was "Sunrise" at the front desk. Fitness center was outstanding. Combination of view, service and food quality makes Rays a must for dinner.
April 20, 2013
Rated 4 out of 5 by Nick2012 Rennovation of common areas great
The pool and bar and general common areas were great. Particularly enjoyed the slide they had. The staff were nice. Loved the gym.
The rooms had some updating done but the bathrooms could do with a rennovation.
But for the price, it is hard to beat the facilities.
September 2, 2012
Rated 5 out of 5 by NPobbathi Need local flavor
The hotel and room were very good. Given that it was Hawaii, it would have been awesome if there were some local flavor to the room - like the decor, drinks/snacks, soaps/shampoo etc. They were all good, but they were probably what I'd find at any Sheraton anywhere.
October 22, 2012
Rated 5 out of 5 ALOHA IS EVERYWHERE
My family and I really love this hotel. The staff, decor, rooms and entire atmosphere is just what the doctor ordered. The manta ray viewing, live entertainment, hoary bats, walking trail and stunning view of the ocean come with the room! My highest recommendation.
September 12, 2012
Rated 4 out of 5 by MaryS Hotel has beautiful views.
Hotel staff is great[ Our first room had defective room cooling and we were transferred to another room which was excellent. Restaurants are minimal with little choice unless you leave the hotel and then it's a drive. View is very good and would recommend.
October 21, 2012
Rated 4 out of 5 by Lilbec17 Wonderful stay!
Hotel staff was GREAT! Free bottled water in the room was WONDERFUL! The staff gave us a complimentary bottle of wine to celebrate our honeymoon, which totally made our evening! Thank you for making us feel so welcome! We will definitely stay here again!
November 21, 2012
Rated 5 out of 5 by scuba6 Staff was amazing!
From the moment we walked in a bit frazzled, we were greeted with a smile and invited to relax. Immediately we felt welcomed and at home. Cannot say enough about every individual whether face to face or by phone. Thank you for making our stay amazing!!!
December 2, 2012
Rated 4 out of 5 by teresa54 Lovely pool and views
The ocean views here are wonderful, as is the pool. My only complaint was the food at Rays on the Bay restaurant was never very good. The snack bar at the pool and the coffee shop were very good, though. The lounge and views from Rays were great!
January 17, 2013
Rated 4 out of 5 by MallyZee Wonderfully relaxing hotel
Lovely hotel with evening water show courtesy of some local manta rays. Friendly staff and clean hotel. Concierge wasn't overly helpful and the hotel breakfast is one to miss - quite ordinary food quality.
August 22, 2013
Rated 4 out of 5 by HiloSky Honoring The Aloha Spirit
The hotel is so much more inviting and warm with the aloha spirit. Your staff from the bellmen to the check in all warm filled with aloha. Love the Sig Zane new look. About time we honor our local artist and salute what we have here in Hawaii.
September 17, 2012
Rated 5 out of 5 by Hh123 Understated elegance
It was lovelier than we imaged,if that could even be possible. The hotel , the staff were exceptional & gave the extra personal touch.
September 29, 2013
Rated 5 out of 5 by Manta61 Great View of Mantas on Veranda
Fablous location to watch the sunset and then the Mantas swim in the lights of the hotel. We have stayed at this site several times and the location is awesome on the water and everything at the Sheraton is perfect. Staff so nice and helpful.
October 6, 2012
Rated 2 out of 5 by FamilyGuyWithPoints Dumpy and disappointing
Far less clean and luxurious than the pictures. This is a 3-star hotel with 4-star PR. Current construction makes the ambiance worse. The place is is need of the renovation, certainly; it has a 70s feel throughout without the charming kitsch.
April 8, 2012
Rated 4 out of 5 by Perky Kona Resort
Location was wonderful! Facility is under some exterior repairs, that are much needed! The tour of the grounds was the best that Kona had to offer! She is an incredible person, and host, and gave a personal touch to our time with her...
May 27, 2013
Rated 4 out of 5 by Susan63 Evacuation
The public safety ordered an evacuation of the facility due to an impending tsunami. The staff facilitated this in an orderly and non-stressful manner. The hotel generously comped us for our breakfast the next morning for the inconvenience.
October 31, 2012
Rated 5 out of 5 by aloha808 Property & Resort Look Great!
The property has recently gone under a HUGE renovation and it shows. Everything is clean and neat. Staff is outgoing & friendly. Food was excellent! The stay was wonderful, this property is on the up and up to do some great things! Mahalo!
September 19, 2012
Rated 4 out of 5 by Lisa22 Excellent getaway
The room was very comfortable and stylish. We watched the surf from our balcony which was relaxing and enjoyable. Rays at the Bay offered a good selection of meals and the opportunity to watch boat charters viewing the Manta Rays.
June 16, 2013
Rated 5 out of 5 by rdl1 most excelent vacation
The resort staff werre always frendly and accomodating. The room was well maintained. Grounds were very nice and access was very easy. Hope to return in a couple of years. only cautiion is that the bar drinks were weak on the alcohol.
March 9, 2013
Rated 5 out of 5 by carey7462 Wonderful staff
The staff was very helpful and courteous during our stay. i work in the service industry for a Foodservice distributor and customer service is very important. You and your staff went way above expectations. We will definitely return.
December 16, 2012
Rated 5 out of 5 by Steve60 Outstanding remodel
We have been guests at this hotel for many years and the recent remodel is outstanding. Most areas were upgraded and the new Ray's on the Bay restaurant was excellent. The staff overall was helpful and friendly. A beautiful property.
October 25, 2012
Rated 5 out of 5 by RP74 Wish I could have stayed longer.
Staying at your hotel with your staff was the only bright side of my island stay.
October 8, 2013
Rated 5 out of 5 by golfer43 Ironman
Hotel has great pool and a very relaxing environment.
October 12, 2013
Rated 5 out of 5 by JrbChi Great hotel
I have stayed at several Big Island resorts. And this one at very nice amenities. I was also treated very nice as a Platinum SPG guest. I was denied late check-out. But if they are overbooked. They are overbooked. It happens.
March 10, 2013
Rated 4 out of 5 by lewesdoc Great Facility
The hotel itself is located in Hawaiian ancient grounds. I particularly enjoyed the free guided walking tours to the ancient grounds around and in the property. Very enlightening and delightful. Do not miss this free feature.
September 17, 2012
Rated 5 out of 5 Our vacation
I loved the pool. Dinner with the "Ray's" was very memorable. All the staff was friendly. The fitness room was one of the best I have been in. The only neg was the additional $30 a day for water and internet service.
June 15, 2013
Rated 4 out of 5 by Mark Great location
Overall the hotel was great in a great location. Check-in was a little slow and some details were mixed up, but got straightened out with minimal effort.
Pillows were too soft, my personnel preference is a firmer pillow.
February 4, 2013
Rated 1 out of 5 by Serendipitous we were very disappointed in our stay here
we have stayed here many times past...but this hotel has gotten progressively worse! This time, we were not given the room we requested way in advance. The room we were in had a really high ceiling and so of course VERY tall sliding glass door out to lanai...which was so heavy anbd corroded we could barely push it open. The pools were COLD...and had stuff floating on top which looked like vomit. Wewent to the breakfast buffet where we had to wait for about half an hour to be seated...as we looked around there were between 5 and 10 tables available...bit the service staff werent cleaning them off! Once we went in and got our food...most of the plates were dirty...bits of food on them! GROSS...the buffet was not serviced properly...food ran out...sloppy tables....and i even saw one of the staff arguing with another one right there at the buffet. WHAT HAPPENED!? poor service...over priced food...and room...no specials for Kamaaina...or preferred guests! Rays on the Bay was so so...great place to hang out but food overpriced and not so great...plus menu not very big.
January 6, 2013
Rated 5 out of 5 by vette32724 Very nice Sheraton - I'd go again.
Great views, close to many bays to snorkel and see turtles. Gorgeous pool area. Delicious buffet including views of ocean. Nice happy hour. Not a big fan of the food at "Rays" though. The drinks were delicious. Balconys!
March 18, 2013
Rated 4 out of 5 by santri1969 Great value for money and good location
Excellent SPG recognition, Brad was awesome at the front desk, Upgraded us to deluxe oceeanfront suite with connecting rooms for family. Great location and good facilities. Resort a little old and needs renovation though.
July 3, 2012