Sheraton Kona Resort & Spa at Keauhou Bay

  • 78-128 Ehukai Street
  • Kailua-Kona,
  • Hawaii
  • 96740
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 624 reviewers.
Rated 5 out of 5 by fantastic Our stay was fantastic. The facilities were impressive and the location was beautiful. June 30, 2013
Rated 3 out of 5 by Not interested in our confort This was not a complete bad exeperience but I will just list what went wrong : - Bathrooms --> bathroom in the room (no door) / Very old shower (how coul you provide a modern bedroom and so old bathroom ?) - Marathon's day... : I'm pretty sure my travel agent told you we were in we are looking for calm and rest. Our room was just over the marathon arrival ! (the concert the previous day in the evening, why not...), but the 2 people roaring in a megaphone at 6 a.m, that is unacceptable. We finally left the room at 7 (impossible to stay longer) to go at the pool. What a surprise to see the participants going to the pool without taking any shower (running and going directly to the pool, usual in the US ??? I don't think so, and of course, no staff to warn them...). So : no pool When I went to the front desk to share my "suprise", they told me, "Marathon soon finished, it will be OK for the next night", "sorry for the pool, I'll try to do something" and finally give me a $50 dollar back !! Do you really think I'm travelling from France to San Francisco, Hawai'i Islands and NYC City to get $50 ????? She nevers offers me to change room or to provide a service (in-room breakfast, diner, spa, whatever...) PS : And room cleaning at 3pm... no comments June 30, 2013
Rated 1 out of 5 by Poor Choice, total disappointment In a nutshell; Tired, dreary, worn out facility. Needs a good, large bulldozer , clean slate, and fresh state with poor customer service. My family experienced travelers, (vacations and business). This hotel was not a good experience. On arrival, we were give a tiny room for a family of four and got a complete run around from staff and management about a "compromise". They offered the same room and a cot at $50/night. My son was supposed to sleep on the floor I guess. We had ad to muscle our way into getting what t we were original promised (AND PAID FOR). This took until the third day of our seven day vacation (we ended up going home a day early because we were so upset with the staff at the hotel. Oh, by the way. For the first three days we could not shower in our "room" as the bathtub would not drain. (not exaggerations). NO MORE SHERATON fo this family...any where. I summary, if you a are in search of a disappointing Hawaiian vacation, stay qt this "hotel". Good luck June 29, 2013
Rated 5 out of 5 by Kona Marathon Week The one thing that stands out and in my opinion was the staff- EXCELLENT! Attentive, friendly & result oriented. Thank you for making my stay very enjoyable. No complaints. June 29, 2013
Rated 5 out of 5 by Above our expectations. My family of four stayed for a week at the Sheraton Kona and had a wonderful experience. Friendly staff helped us plan our days on the island and we were able to relax back at the hotel after our daily trips. All areas of the hotel were top notch and were a big part of our family vacation. June 27, 2013
Rated 5 out of 5 by Comfortable Stay We stayed here for 2 nights at the start of a 9-night visit to the island. We were upgraded to an ocean view room which overlooked partial pool/slide area and a BIG plant blocking most of the ocean view. The patio was spacious, but when it rained you could hear the water splashing down from the balcony above you - was a bit annoying. The pool area was very nice and had great views. Their pool bar did not open till noon, so I walked to the restaurant and ordered 2 to-go Bloody Mary's and they did it for us! That was great customer service. Our room was spacious and the bed was comfortable. Typical Sheraton décor and comfort which is good. Overall, I would recommend a stay at this hotel. June 26, 2013
Rated 2 out of 5 by Lack of customer service! On numerous occasions, the staff was less than accommodating! For the price, my expectation is to feel comfortable and important. There was very few thanks given and in particular, I was treated less than important because I attempted to eat at Rays on the Bay without a reservation. We arrived at opening and could not sit next to the bay, even though we were the only ones around. We eventually ate by the pool and made a trip back through afterwards to find the place still empty. Unacceptable in my view!!! June 25, 2013
Rated 5 out of 5 by Loved Our Short Stay What a lovely place this is: the wide open lobby area sitting room is a great welcome to this place. The staff is so nice and welcoming: nothing is too much trouble. Next, you get the sounds of the might Pacific Ocean waves crashing on the rocks, which is a great spectacle to watch. Location is fine, with easy access to the airport, and a very short drive to Kona village and some great food options in a relaxed setting. Too bad there's nothing within walking distance otherwise it would really be perfect. It is also quite a drive to the Volcano National Park, although doable on a long day trip (about 2.5 hours each way). The grounds are very well maintained, and while the building itself is a vast 1970s uninspired bunker, the overall setting is relaxing. My only complaints would be directed at the pool area: too few umbrellas are available, so one doesn't have many options to escape the very harsh sun; food in the pool area was uninspiring, with limited options and overpriced, and finally, I was treated with suspicion because I didn't have a pool bracelet: I was never given one at check in, but am now assuming they have a problem of people sneaking in. Our room (we were upgraded to a suite, which consisted of 2 interconnected rooms, one of which was converted into a living room) was nice enough, although a little dated. Still, it was very good value, and I would not hesitate to stay here again on a future trip to the Big Island. June 25, 2013
Rated 5 out of 5 by Hotel Staff with Great Aloha Spirit Driving up to the lobby, asking staff for help, passing staff in the corridors or at the pool through check-out, the staff had the "BEST" Aloha Spirit, gracious attitude, and best smiles I've EVER experienced in any hotel in Hawaii... We are definitely staying here next year again for the Kona Marathon. Thank you for making our experience most memorable. Rudy, Terry & Mom June 24, 2013
Rated 5 out of 5 by I love this hotel, even if it's far from downtown I travel to Kona for business regularly. And I always book here because of the views, the bar (rays on the bay is fun), and the room. The views are spectacular, and manta rays hunt infront of the bar at night becase of the light the hotel uses to draw the plankton. The bar is lively with live music nearly every night. The food is OK, but the experience is great! Con's - the lay out of the hotel means that getting to some rooms in Building 4 can be a major trek - The hotel is not close to the downtown area where all the tourist traps are. You will need a care to even get to the shopping village for supplies. Otherwise the hotel pretty much has all you will need. It is located about 20 minutes away from the airport so plan accordingly. June 17, 2013
Rated 5 out of 5 by Summary Statement The staff members were universally friendly, helpful, and efficient. June 17, 2013
Rated 4 out of 5 by Excellent getaway The room was very comfortable and stylish. We watched the surf from our balcony which was relaxing and enjoyable. Rays at the Bay offered a good selection of meals and the opportunity to watch boat charters viewing the Manta Rays. June 16, 2013
Rated 5 out of 5 Our vacation I loved the pool. Dinner with the "Ray's" was very memorable. All the staff was friendly. The fitness room was one of the best I have been in. The only neg was the additional $30 a day for water and internet service. June 15, 2013
Rated 5 out of 5 by Staycation-Lapa Ohana We only stayed for 1 night. But thats all it took to have a memorable experience at the Seraton Kona Resort & Spa at Keauhou. I can surely say that this was the first time we stayed by not the last. Your staf from checkin to checkout and everything in between was so helpful and willing to go that extra mile. We checked in around 11:30am and your front desk clerk was so kind to let us check into the room at that time. When we went up to the room I couldn't operate the aircondition, so I called the front desk and the maitenance staff was at my door less then 5mins. So awsome. My Ohana enjoyed the pool, that was wonderful. Next day I called to request a later checkout and I was able to checkout at 2pm. I cannot tell you how much I appreciated that cause my Ohana could again enjoy your pool before we checked out. Then at checkout, your front desk clerk was awsome. A smile that never went away. Sometimes just a smile can make a whole difference. Mahalo for a wonderful stay. We will be back for sure. June 15, 2013
Rated 3 out of 5 by Needs more work After an extensive remodel, the hotel is very nice, but the staff needs work. They did their job, but were not friendly and did not go out of their way to fill your stay with aloha. Only 1 restaurant open per meal and you are far from outside eateries. The poolside help was more concerned about making sure we had armbands than with the services we asked for. It just wasn't our idea of paradise. June 13, 2013
Rated 5 out of 5 by Nice peaceful and serene. We totally enjoyed our stay at this was beautiful. My wife still remarks that of all the hotels we stayed at during our 2 weeks in Hawaii..(3 in total) the beds at this hotel were by far the best. We would recommend this hotel to anyone wanting a restful spot to vacation at. June 12, 2013
Rated 5 out of 5 by A VERY NICE STAY We are a large family with multiple rooms, all of which were nicely appointed with wonderful views. The staff at EVERY turn were kind, informative and attentive, wanting to ensure we had a nice time. The rooms, grounds and pool area were clean and appealing. We were here for a week and enjoyed this hotel immensely. June 11, 2013
Rated 5 out of 5 by Great SPG program for kids 12 and under Kids loved the SPG band for $15 they can eat whatever on the kids menu at the Pool. Rose, server at the pool was very friendly accommodating especially to the kids. May 30, 2013
Rated 2 out of 5 This place is only a Sheraton in name We stayed at this Sheraton for a week in May 2013. While the hotel is at a beautiful location, it has some serious issues. - No staff at the front desk. The three times I needed them (including for check-in) there was nobody to be found. - The hotel is pretty dated, it's clean, but there are sections where there's plaster falling off the roof. I think they're in the midst of updating it, at least I hope so. - Even though the hotel was pretty empty, they gave us a room on a floor that had a scheduled (!) electricity outage during our stay. Additional issue: they didn't tell us prior to the outage. When we called to complain they matter of factly stated that it was a scheduled outage and that they alerted us, which was not true. - Don't get a room near the stairs. There are no silencers on the doors and on the weekends the place is overrun by local teenagers who like to run up and down the stairs and across the hallways (why, I do not know). The sound of slamming doors gets old really fast. - The bathroom was not clean. There were hairs on the walls. Same hairs were there all week, and are probably still there. - Standing water (it hadn't rained recently) on the balcony. We called for someone to clean this. We're still waiting for that person to show up. - Bar staff is very nice, and the pool is nice. The pool can get a little busy on the weekends, as the locals come hang out there too. - Rays on the Bay is a great restaurant, too bad it's part of this place. There are other resorts close to this one. I cannot recommend this place in good conscience, There are too many great places to waste your money here. I sent my list of issues to the hotel and they replied that they appreciate my feedback, and are sharing the info with the appropriate teams. After reading reviews of other guests that ran into issues, this seems to be the standard reply. It would be good, if they don't just share the feedback internally, but actually make some changes. That doesn't seem to happen though. May 29, 2013
Rated 3 out of 5 by spg points and resort fee Resort fees are ridiculous. When one stays at a hotel one is paying for the resort amenities with one's room rate. We did not use many of the amenities, do not wish to pay for them, or make them available to all in the room rate not a resort fee. Also, did not receive any points for the resort fee. Anything that is charged to Sheraton should receive SPG points. May 28, 2013
Rated 4 out of 5 by Kona Resort Location was wonderful! Facility is under some exterior repairs, that are much needed! The tour of the grounds was the best that Kona had to offer! She is an incredible person, and host, and gave a personal touch to our time with her... May 27, 2013
Rated 5 out of 5 by Wonderful views and friendly We just spent a week and had an awesome time. The views all around the hotel are breath taking. The pool is wonderful for all ages. The pool side resturant was great. The mahi mahi bites were excellent as was rays on the bay. We used the flying fish to book an excursion but I truly loved the top 50 island experiences. Without that I wound have missed out on alot of sites. The best beach the have listed at mime marker 88 is the best also. I think keu bay. Anyways well worth the stay over other hotels we drive by thanks sheraton kona !! Coming back May 27, 2013
Rated 3 out of 5 by Resort fee / Dining The hotel is great. We stayed there when it was the Kona Surf. We enjoyed the pool and water slide. The $30 FEE FOR PARKING (aka RESORT FEE) is OUTLANDISH. We didn't use any other benefits. Dining options need to be improved. We were stuck eating at teh Rays on the Bay with LOUD ROCK MUSIC, and couldn't get away from the noise. This is Hawaii. How about opening the main restaurant with some traditional Hawaiian Music. We are kamaainas May 25, 2013
Rated 4 out of 5 by No Smoking Guests in the room below us decided that the hotels No Smoking policy did not apply to them. It was very unpleasant for us as the wind blew the smoke onto our porch and room. Although it took several hours and calls, the staff was able to stop the inconsiderate guest from violating the hotel rules. Other than that, we had a fantastic stay and enjoyed the Sheridan Keahau very very much> May 24, 2013
Rated 4 out of 5 by Average Stay We stayed in an ocean front room just above Ray's Lounge. You could hear the music through the closed patio window which lasted until 1100 p.m. You could hear everyone walking and talking through the hallway corridors. The room was not sound proof at all. The view was beautiful but only a partial ocean view due to our room location, it was definitely not panoramic as they state. So be aware of your location when booking an ocean front room. One really big issue was it took about 20 minutes to get warm water through the shower while letting it constantly run. The young lady I talked to at guest services re this issue was not very receptive to this issue. She said to let the water run for 10 minutes and if that did not work, she would summon a maintenance worker. Really? I let it run for 20 minutes and called back. She reluctantly stated she would send someone. I said to forget it, and would deal with a luke warm shower. She had a very lackadaisical attitude the whole time. This was a huge waste of our water resource. She never apologized for the inconvenience and transferred me to the front desk as I needed an extension to check out due to the water fiasco. The front desk personnel were absolutely the best. Never questioned the problem, provided more than enough time to check out and even reimbursed the resort fee for the inconvenience. Room service personnel were extremely pleasant and the food was delivered on time. The food was good, but a bit pricey as would be for a hotel. The room was very clean but still had a slight musty odor due to the humidity. This hotel is great for families and children, but not a romantic private, quiet getaway for two. May 24, 2013
Rated 4 out of 5 by Friendly staff. Great landscaping and pool. Service was excellent. It would have been good to have another choice of restaurants other than Rays', although it was very nice. Criticisms are minor. Add a second chair to the room. Our chest of drawers tilted forward and the drawers slid open on their own. Solved by putting two wash cloths under the legs. The patio above us drained onto ours and we constantly had a pool of water. The daily yoga classes were fantastic. May 24, 2013
Rated 4 out of 5 by On the Edge of Paradise I was reluctant to visit this Starwood property because frankly, it looked quite seedy. I was happy to hear that they had a huge face-lift and took a chance. We were pleasantly surprised. There was a bit of mold in the bathrooms, and the cleaning solutions were a bit strong, but other than that, the room was great. We really appreciated the Gold upgrade we received at check-in, Rays was quite good (we ate there twice) and the rays were such fun to watch; the food at the outside bar - not so much, but we loved the pool and slide. That we could get a pool/ocean-side cabana for $25 was wonderful! View can't be beat! We'll definitely visit this property again. May 23, 2013
Rated 2 out of 5 by this hotel needs work the pictures look nice until you get there. I had 3 prolbems: 1) room was not cleaned when it was supposed to. 2) worked walked in on us when we had the privacy sign on 3) the wake-up call was never received. Never had this happened to me before. May 20, 2013
Rated 5 out of 5 by Great location, great staff & great features! Sheraton Keauhou, Hawaii is amazing! The pool and water slide were so awesome! The water temp was great! The rooms were huge and loved the open wi-fi and the manta rays at night! Rays on the bay was so much fun and great food! Overall this hotel had incredible staff and we loved everything about this hotel and it's amenities. Vegan food at hotel and some nearby as well!!! May 20, 2013
Rated 4 out of 5 by Inconsistent service standard Positive: - location - fine service at restaurants - clean room - upgrade for platinum members - tropical flowers - pool Negative: - broken in-room internet modem which I had to fix by myself after a day since hotel management never followed up - front desk manager Ms. N didn't follow up on matters as agreed - front desk manager Ms. N could do a better job at listening to guest's explanation - green choice award never posted despite the submission of the card upon check-out Overall, nice hotel with good staff but under poor management staff. Could've been better. May 14, 2013
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