Rated 5 out of 5 by Steve60 Outstanding remodel
We have been guests at this hotel for many years and the recent remodel is outstanding. Most areas were upgraded and the new Ray's on the Bay restaurant was excellent. The staff overall was helpful and friendly. A beautiful property.
October 25, 2012
Rated 5 out of 5 by JrbChi Great hotel
I have stayed at several Big Island resorts. And this one at very nice amenities. I was also treated very nice as a Platinum SPG guest. I was denied late check-out. But if they are overbooked. They are overbooked. It happens.
March 10, 2013
Rated 5 out of 5 by galima05 Family friendly atmosphere
Our children love staying here.
August 26, 2013
Rated 4 out of 5 by lewesdoc Great Facility
The hotel itself is located in Hawaiian ancient grounds. I particularly enjoyed the free guided walking tours to the ancient grounds around and in the property. Very enlightening and delightful. Do not miss this free feature.
September 17, 2012
Rated 5 out of 5 by vette32724 Very nice Sheraton - I'd go again.
Great views, close to many bays to snorkel and see turtles. Gorgeous pool area. Delicious buffet including views of ocean. Nice happy hour. Not a big fan of the food at "Rays" though. The drinks were delicious. Balconys!
March 18, 2013
Rated 4 out of 5 by Mark Great location
Overall the hotel was great in a great location. Check-in was a little slow and some details were mixed up, but got straightened out with minimal effort.
Pillows were too soft, my personnel preference is a firmer pillow.
February 4, 2013
Rated 1 out of 5 by Serendipitous we were very disappointed in our stay here
we have stayed here many times past...but this hotel has gotten progressively worse! This time, we were not given the room we requested way in advance. The room we were in had a really high ceiling and so of course VERY tall sliding glass door out to lanai...which was so heavy anbd corroded we could barely push it open. The pools were COLD...and had stuff floating on top which looked like vomit. Wewent to the breakfast buffet where we had to wait for about half an hour to be seated...as we looked around there were between 5 and 10 tables available...bit the service staff werent cleaning them off! Once we went in and got our food...most of the plates were dirty...bits of food on them! GROSS...the buffet was not serviced properly...food ran out...sloppy tables....and i even saw one of the staff arguing with another one right there at the buffet. WHAT HAPPENED!? poor service...over priced food...and room...no specials for Kamaaina...or preferred guests! Rays on the Bay was so so...great place to hang out but food overpriced and not so great...plus menu not very big.
January 6, 2013
Rated 4 out of 5 by santri1969 Great value for money and good location
Excellent SPG recognition, Brad was awesome at the front desk, Upgraded us to deluxe oceeanfront suite with connecting rooms for family. Great location and good facilities. Resort a little old and needs renovation though.
July 3, 2012
Rated 5 out of 5 by Fay4 Amazing Experience! Incredibly beautiful grounds!
We had the most wonderful time at the Sheraton Kona! Everyone was kind and attentive! The food was delicious! The views were amazing! The grounds are beautifully manicured and well-kept. We will return as soon as we can!
November 1, 2012
Rated 4 out of 5 by Chip01 Lights
Room 1307 needs the light fixed in the bathroom. It went on and flickered off after a few seconds. Both lamps on both sides of the bed did not work. I didn't alert anyone while I was there.
Beyond that, I will be back.
January 12, 2013
Rated 5 out of 5 by mikie376 Staff Repeatedly does the Little Extras
We stayed at Sheraton Keauhou Bay for nearly 3-weeks & had an absolutely wonderful experience! The staff repeatedly did the little extras that make a long stay very special. We've already booked a month next winter!
March 13, 2013
Rated 5 out of 5 by opihi A weekend getaway!
Our family enjoyed a weekend getaway at the Sheraton Kona. Everyone was so friendly and helpful to us. My family had fun in the pool and playing at the Club Le'ale'a. We will make it a point to return to Kona again.
October 5, 2012
Rated 5 out of 5 by AlnHouston Kona Marathon Week
The one thing that stands out and in my opinion was the staff- EXCELLENT! Attentive, friendly & result oriented. Thank you for making my stay very enjoyable. No complaints.
June 29, 2013
Rated 2 out of 5 by Norm75 pool and bar
over the week end of Sept 3 & 4th pool area was filled with people not having rooms in the Sheraton,People were paying with credit cards not room charges.
As a guest I har to pay resort fees,they diid not pay them!
September 9, 2012
Rated 5 out of 5 by Kelsey Bithday Celebration
My husband and I celebrated a birthday at the Sheraton Kona Resort. It was a great celebration. The facilities were wonderful and site was beautiful. When we go back to Kona we will be staying at the Sheraton.
December 8, 2012
Rated 4 out of 5 by kw2012 short stay
We were there to attend a function at a private residence so we spent very little time at the hotel. Thought the hotel was nice & would have liked to take advantage of all the facilities, especially the pool.
October 24, 2012
Rated 4 out of 5 by RM555 Fine Facility
The facilities of this resort really make this hotel. The room was fine but I've never seen such a simple basic bathroom in a nice hotel with a public type toilet and simple painted wooden shelf above.
April 12, 2013
Rated 3 out of 5 by mizzoutailgate Disappointment by a SPG Loyalist
Not a great experience due to the lack of "customer service" by the Sheraton staff. I will not be recommending or staying here for future visits. I would not recommend for families or seasoned travelers.
March 18, 2013
Rated 4 out of 5 by Kimj200 Great Fitness Center
The hotel is nice.
They need to have a more casual option for dinner.
The grounds are beautiful.
The fitness center was fantastic.
The partial ocean view in 4527 is very partial.
The balcony was wonderful.
December 13, 2012
Rated 5 out of 5 by ASKRPH Business Trip Stay Like No Other
I had to work nights for customer support, so I did not get to enjoy much of the island but was totally impressed with my non-work time spending it at the Resort. Staff and the facilities were excellent.
February 20, 2013
Rated 5 out of 5 by MaeWest Superior Ocean Views
Watching the ocean can be calming, just what I want when relaxing in my hotel room. Over the top was the lighted ocean bay where the manta rays fed right under my lani. Truly a unique view and experience.
September 27, 2012
Rated 5 out of 5 by Shan23 A very beautiful hotel
The Sheraton Kona Resort & Spa is a very beautiful, comfortable hotel. The ocean view is spectacular. The hotel atmosphere is welcoming and relaxing and the Ray's on the Bay food is scrumptious.
April 26, 2013
Rated 5 out of 5 by German37 Great Hotel
we celbrated our 55 th Anniversary there this Nov., and they went out of their way to make it a great evening.
They also upgraded our Room, and send us a bottle of champagne.
Will be back for sure.......
November 25, 2012
Rated 4 out of 5 by mluglia2013 5 star
what amenities, what a location, what an excellent staff!
August 13, 2013
Rated 5 out of 5 by Ash2636 This hotel exceeded my expectations
We had the most wonderful experience.
Everyone on the staff was friendly and accomodating. The food was excellent.
The setting can't be beat and we hated to leave!
Would definitely recommend this hotel.
September 7, 2012
Rated 5 out of 5 by JK72 helpful and pleasant staff
Every staff member encountered was friendly with a big smile! This is a lovely location and the facility is well kept. I recommend that the first thing you do is take a walk around the entire complex!
January 29, 2013
Rated 5 out of 5 by marc23 great resort
only downside no beach access on property
I had actually read some bad reviews prior to going, hotel was great and it was a beautiful resort. Ladies at front desk were not very friendly only negative
February 13, 2013
Rated 4 out of 5 by SeaTurtle Great Hotel
Very nice location and it is wonderful property. It is comfortable, clean and best service. Ocean view from the room and sunset viewing from pool area is awesome. I definitely recommend this hotel.
January 2, 2012
Rated 3 out of 5 by TEDO GREAT STAFF
THE POOL AREA WAS VERY GOOD MADE THE STAY VERY ENJOYABLE..YOUR STAFF MEMEBERS TOWELL ATTENDENT..SHENESEE AND POOL WAITRESS..BRITINIEA WERE ABOVE AND BEYOND..VERY IMPRESSED a+ GREAT JOB GIRLS..
February 5, 2013
Rated 4 out of 5 by Kelly0416 Customer service was great & the facility improvements are wonderful
Customer service was great, the facility improvements are wonderful, and the location is quite and relaxing. Our only surprise was a $20/night resort fee that was tacked on to our nightly rate.
September 12, 2012