Rated 3 out of 5 by C700 spg points and resort fee
Resort fees are ridiculous. When one stays at a hotel one is paying for the resort amenities with one's room rate. We did not use many of the amenities, do not wish to pay for them, or make them available to all in the room rate not a resort fee. Also, did not receive any points for the resort fee. Anything that is charged to Sheraton should receive SPG points.
May 28, 2013
Rated 4 out of 5 by wills68 Sheraton-Kona wasw WONDERFUL
My husband and I celebrated our 45th wedding anniversary and had a wonderrful stay at the Sehraton-Kona. Our 4 children had arranged a "dinner-under-the-stars" and it was soooo, sooo special. Our server was Eric and he made us feel like a King and Queen. Our whole adventure couldn't have been better.
The grounds,staff-everything was top-notchl. Thank you!! MW
February 12, 2013
Rated 5 out of 5 by CarlitosWay Amazing resort.
I'm an SPG Gold member(formerly Platinum). I've stayed at many Sheraton all over the world and this one takes the cake so far for the ocean views, golf course, cleanness and staff. Great for couples and families. A bit far from downtown Kona when compared to the other locations, but trust me, none come close. Excellent staff, great dining and not overpriced.
October 29, 2012
Rated 5 out of 5 by Noodle11 Great resort
This resort has everything a family needs for a nice vacation. The only thing that keeps me from giving it a 10/10 was some of the staff didn't go out of their way to make you feel welcome, and there was a used condom in the elevator our last night. A staff member was in the elevator at the time and did nothing about it. Otherwise, great time at the resort.
December 20, 2012
Rated 3 out of 5 by Unhappyplatinumember Well refurbished but still need more work
Lobby area is modern and luxurious. Our suite is deluxe but bathroom needs further modernisation. Fridge in bedroom instead of the pantry is strange.
August 18, 2014
Rated 4 out of 5 by monkey889 This hotel has great ocean views and lava rock.
Don't expect the common of a beach. But there is the unusual of the laval roack. There are great pools and nice water slide. My only complaint about my ocean front room was the noise past hours from the pool. The hot tub closed at 10pm but people lingered and it was noisy. Otherwise it was great. Very relaxing, close to downtown, Costco and all shopping.
January 17, 2013
Rated 2 out of 5 by Nope11 The hotel was ok
The hotel staff was not responsive when called (e.g. called front desk due to ants in room & to get room service food menu and no action was taken). The female concierge was very friendly & helpful.
August 9, 2014
Rated 4 out of 5 by coka Wonderful upgrades to property
Unfortunately the food service is lacking-Quality has gone down. Service is slow due to overcrowding. Breakfast buffet was consistently out of food.
One option is to reopen Kai restaurant for dinner. Ray's on the Bay is ridiculously overcrowded for dinner and staff in all restaurants can't keep up. Guests will leave the property if this doesn't change.
October 8, 2012
Rated 1 out of 5 by lori62 This hotel was the worst
When I arrived at the hotel straight from the airport and a day of travel all I wanted to do was take a shower. The shower handle fell off in my hand and I had to call for repair 4 times before someone came to my room. The next day housekeeping did not visit our room at all because they thought we were leaving. I would never stay at this hotel again.
December 4, 2012
Rated 5 out of 5 by Don28 Wonderful Stay
I was very pleased with our four night stay. I used points for the room and was still upgraded to a full ocean view looking out where the Manta Rays were swimming every evening. Also was given ocean front seating for dinner at Ray's on the Bay without reservations on a Saturday night. Probably the best experience I have had as an SPG Platinum member.
July 7, 2013
Rated 4 out of 5 by A59l This hotel has friendly staff.
If your looking for a hotel with "aloha" spirit, this is a graet one. Friendly staff and great service!
August 22, 2014
Rated 4 out of 5 by BriLis Secluded
Beautiful hotel with outstanding rooms and grounds, but.......Everything closed too early. There was no where to get a drink or snack after 11:00. Not even a vending machine. We were told to drive to a gas station if we were thirsty. Had to get out of pool to get a wrist band even though we were not informed of such policy at check in.Spa was great.
August 4, 2013
Rated 4 out of 5 by darb Good first stop during our vacation
Excellent facilities, nice cultural programs, a bit South of town but no busy traffic and have shuttle but may want a car, good restaurant, lights to attract manta rays for night time feeding, convenient location for departure of snorkeling/boat trips, no beach but it is the big isand after all, nice pool(s), terrible internet service when it works.
September 5, 2013
Rated 4 out of 5 by batty Excellent stay for families
The Sheraton Kona is a great destination for families with young kids. The pool, keiki beach, volleyball and huge water slide, are amazing attractions. The food is 4/5 in general but Ray's and the breakfast buffet are better than that. The staff have all provided excellent service, happily, and incredibly helpfully.
The only issues I'd have are that the tennis and sport courts desperately need resurfacing. That the property internet connection needs to be increased from 3 Mbps/500 rooms. Rain and "iPad babysitting" are inevitable. When Netflix is unusable it is frustrating. Finally, if there were more pool toys and multiple volleyballs for borrowing that would be wonderful. Sometimes the volleyball was borrowed by folks who were not using it and were nowhere to be found for hours. Kids were 'aaaaaackkkk!' about that. :)
In all I think this is a 4/5 property. Just a few rough edges to clean up.
Keep up the great work Matthew and team.
January 3, 2014
Rated 4 out of 5 by Ipo38 Awesome Staff!
Our room was still being cleaned. Front office went above and beyond to help start our vacation on a good note.
The room was a little on the dirty side. Found hair on the bathroom floor, the room service menu and comforter had some stains on them. And the movie rental was a bit expensive.
The Staff really made our stay a pleasant and memorable one.
September 20, 2012
Rated 4 out of 5 by SPG1 Older hotel
The hotel is somewhat older though the grounds are immaculate and they were painting the outside during our stay. The rooms are large and well maintained although the bathroom needed work (toilet looked industrial grade). The restaurant and bar closed way too early (10 pm) and there are no other restaurants close by to get a late night snack.
February 18, 2014
Rated 4 out of 5 by leitao Mr Eduardo camargo
Nice property, but the restaurant is too small for the number of guets, so I had to go in a restaurant nearby. The hotel should not charge for parking and internet access, today all guests expect to get these included in the rates.
As travel professional, we have dealed with guests who prefer to pay a higher rate instead to pay extras on spot.
February 4, 2013
Rated 4 out of 5 by Alan Lack of healthy food options
During the day, food is only available from the pool area and is the usual high fat, high salt options such as chips, fries etc. As hotel is in the middle of nowhere, this was very poor. Rays on the Bay restaurant in the evening was excellent whilst breakfast was so so....needs improvement in quality (scrambled egg was like rubber) and choice.
May 10, 2013
Rated 5 out of 5 by Snowbird12 Location, location, location
Magnificiant view, beautiful ground and pool area and very clean & comfortable room. Love the quiet and stunning location in Keauhou. Best to have a car even though there is free shuttle to Kona-Kailua. Seeing the manta rays right at the resort every evening is a bonus.
Only imperfections are the duvet is very heavy and the bathroom is small.
November 29, 2012
Rated 5 out of 5 by Rich28 Hawaii at it's Best!
Excellent hotel! Completely remodeled!
Rays On The Bay offers great bar and dining right on the ocean at reasonable prices! Staff is very pleasant and makes one feel welcomed. The new owners have done an outstanding job.The genearal manager and his administrative staff are outgoing and personable. They will gladly make your stay enjoyable.
September 11, 2012
Rated 3 out of 5 by Hershey Room Service-BAD & GOOD
Service was very fast--
The food was hot & tasty-
We tipped the delivery server +20% and then found out later that 18% was automatically included in the charge. The server waited for us to get the cash & DID NOT advise us that the tip was included. This also happened to our friends in another room..we all felt very much abused.
February 28, 2013
Rated 5 out of 5 by smilez16 Great Vacation
Even though we live in Hilo, which is the other side of the island. This is always a great place to come and get that calm and pampered experience. My kids love the pool and fountain. Our stay this previous time was a little short. Next time we plan on staying longer. In fact, we were looking at maybe having our wedding at this location.
February 5, 2013
Rated 5 out of 5 by Dano99654 Excellent Hotel Stay
The Sheraton Kona Resort was an excellent hotel experience! The rooms with lanai were very nice and comfortable. The breakfast buffet and Rays on the Bay were very good as well. The pool and slide were a lot of fun. And the staff was all very kind and helpful. I can't wait to visit Kona again and when we do, we will stay at the Sheraton!
April 11, 2013
Rated 4 out of 5 by Indiobarbie A beautiful resort!!!
A beautiful resort! Wonderful staff - helpful, knowledgeable and friendly. Great restaurants, great food. So much to do - great pools and water slides! And beautiful grounds and walking access to the bay.
The only downside was the internet access and WI-FI. After about 7pm, the internet access was not accessible... Very disappointing...
January 30, 2013
Rated 4 out of 5 by Lainie Food
The hotel was beautiful that is for sure. But they need to work on there food. There main restaurant food was not up to par for the hotel. One night I could not eat the fish I ordered. But other things were good. The pool bar and grill does a great job for what it does. But once they get the food taken care of it should be five stars.
September 6, 2012
Rated 3 out of 5 by kuleana Promises not kept
My visit began with the information that the room I had confirmed over a year previously was not available. Although accomodations were made, this was a major disappointment. This was in contrast with the wonderful sincerity and aloha of the cultural staff (especially Nani and Grayden), the great location and the historic setting.
February 24, 2014
Rated 3 out of 5 by Clem243 Beautiful Hawaii
Beautiful location, beautiful pool. Great sunset views. Unfortunately we did not get to see any of the Mantas in the bay. We Had to leave early due to the hurricane.
August 8, 2014
Rated 5 out of 5 by Peace71 This hotel is beautiful with wonderful features.
Upon arriving, the beauty of the hotel and well-maintained grounds impressed my husband and I. The meandering pool looked inviting, and the waterfall feature added to the luxuriousness of the surroundings.
The staff was friendly and most accommodating, and the food at the banquet and Ainakai restaurant were delicious.
May 6, 2014
Rated 4 out of 5 by Canada250 great service!
The hotel has just finished renovations and the property looks great! The buffet breakfast was good value....and excellent service each morning! All staff were friendly when you passed them as moving around property. Great idea to host yoga each morning overlooking the stunning ocean views! Manta Ray viewing platform also very cool!
September 10, 2012
Rated 5 out of 5 by Annsark This hotel is beautiful
I was very impressed with all aspects of the hotel. I was also VERY pleased that cats on your property are allowed to live their lives out after being through the TNR (Trap,Neuter, Return) process. It is the humane thing to do and I applaud you for this. Thank you for caring! I would recommend this hotel based on this alone.
January 20, 2013