Rated 5 out of 5 by rdl1 most excelent vacation
The resort staff werre always frendly and accomodating. The room was well maintained. Grounds were very nice and access was very easy. Hope to return in a couple of years. only cautiion is that the bar drinks were weak on the alcohol.
March 9, 2013
Rated 5 out of 5 by Steve60 Outstanding remodel
We have been guests at this hotel for many years and the recent remodel is outstanding. Most areas were upgraded and the new Ray's on the Bay restaurant was excellent. The staff overall was helpful and friendly. A beautiful property.
October 25, 2012
Rated 5 out of 5 by carey7462 Wonderful staff
The staff was very helpful and courteous during our stay. i work in the service industry for a Foodservice distributor and customer service is very important. You and your staff went way above expectations. We will definitely return.
December 16, 2012
Rated 3 out of 5 by Maui96753 Next to elevator at the end of the hall!
Ooops, booked through Hotels'com . . . got the worst room in the hotel . . . end of the hall next to elevator . . . noise all night long . . . gurgling toilet . . . and then a $30 "Resort Fee" for what? using the pool?
April 11, 2014
Rated 4 out of 5 by Lisa22 Excellent getaway
The room was very comfortable and stylish. We watched the surf from our balcony which was relaxing and enjoyable. Rays at the Bay offered a good selection of meals and the opportunity to watch boat charters viewing the Manta Rays.
June 16, 2013
Rated 5 out of 5 by JrbChi Great hotel
I have stayed at several Big Island resorts. And this one at very nice amenities. I was also treated very nice as a Platinum SPG guest. I was denied late check-out. But if they are overbooked. They are overbooked. It happens.
March 10, 2013
Rated 4 out of 5 by lewesdoc Great Facility
The hotel itself is located in Hawaiian ancient grounds. I particularly enjoyed the free guided walking tours to the ancient grounds around and in the property. Very enlightening and delightful. Do not miss this free feature.
September 17, 2012
Rated 4 out of 5 by ellen new to the big island
what a difference another island is, we normally go to Maui, but added the Big Island to out trip. We enjoyed our stay. The snorkeling was VERY good at Kahluu Beach Park about a mile from our hotel.
Enjoyed it very much,
February 22, 2014
Rated 5 out of 5 by Ahtnahs Excellent staff, Great Location
The staff were very helpful, friendly and accommodating. I would like to specially mention Kori, Nani, Troy, Regena, Vicky, Jerry (or Gary? at Concierge), Chef Clem.
I would like more choices on the menu at Rays By the Bay.
September 22, 2013
Rated 1 out of 5 by Serendipitous we were very disappointed in our stay here
we have stayed here many times past...but this hotel has gotten progressively worse! This time, we were not given the room we requested way in advance. The room we were in had a really high ceiling and so of course VERY tall sliding glass door out to lanai...which was so heavy anbd corroded we could barely push it open. The pools were COLD...and had stuff floating on top which looked like vomit. Wewent to the breakfast buffet where we had to wait for about half an hour to be seated...as we looked around there were between 5 and 10 tables available...bit the service staff werent cleaning them off! Once we went in and got our food...most of the plates were dirty...bits of food on them! GROSS...the buffet was not serviced properly...food ran out...sloppy tables....and i even saw one of the staff arguing with another one right there at the buffet. WHAT HAPPENED!? poor service...over priced food...and room...no specials for Kamaaina...or preferred guests! Rays on the Bay was so so...great place to hang out but food overpriced and not so great...plus menu not very big.
January 6, 2013
Rated 4 out of 5 by Mark Great location
Overall the hotel was great in a great location. Check-in was a little slow and some details were mixed up, but got straightened out with minimal effort.
Pillows were too soft, my personnel preference is a firmer pillow.
February 4, 2013
Rated 4 out of 5 by santri1969 Great value for money and good location
Excellent SPG recognition, Brad was awesome at the front desk, Upgraded us to deluxe oceeanfront suite with connecting rooms for family. Great location and good facilities. Resort a little old and needs renovation though.
July 3, 2012
Rated 4 out of 5 by Jadeforest We will return to Sheraton Keauhou!!!
A very Warm welcome at the entrance and at the reception, throughout our stay always friendly staff, in the restaurant, at the pool. Especially the Housekeeping employees were most helpful, friendly and polite every day.
November 1, 2013
Rated 5 out of 5 by Fay4 Amazing Experience! Incredibly beautiful grounds!
We had the most wonderful time at the Sheraton Kona! Everyone was kind and attentive! The food was delicious! The views were amazing! The grounds are beautifully manicured and well-kept. We will return as soon as we can!
November 1, 2012
Rated 5 out of 5 by vette32724 Very nice Sheraton - I'd go again.
Great views, close to many bays to snorkel and see turtles. Gorgeous pool area. Delicious buffet including views of ocean. Nice happy hour. Not a big fan of the food at "Rays" though. The drinks were delicious. Balconys!
March 18, 2013
Rated 4 out of 5 by Chip01 Lights
Room 1307 needs the light fixed in the bathroom. It went on and flickered off after a few seconds. Both lamps on both sides of the bed did not work. I didn't alert anyone while I was there.
Beyond that, I will be back.
January 12, 2013
Rated 5 out of 5 by Chalupa Stay-cation
As a hometown resident who grew up here and played,dived & fished in Keauhou this was my first stay at this hotel since seeing it come up in the late '60's. Great room, view and a peaceful, relaxing weekday getaway.
January 24, 2014
Rated 5 out of 5 Our vacation
I loved the pool. Dinner with the "Ray's" was very memorable. All the staff was friendly. The fitness room was one of the best I have been in. The only neg was the additional $30 a day for water and internet service.
June 15, 2013
Rated 4 out of 5 by Donnamae Heavenly
If your looking for somewhere to relax... Here it is...Me and the girls enjoyed our days doing what we love best "SHOPPING", and at night it was so nice to just have cocktails and lounge by your beautiful POOL.
March 4, 2014
Rated 5 out of 5 by opihi A weekend getaway!
Our family enjoyed a weekend getaway at the Sheraton Kona. Everyone was so friendly and helpful to us. My family had fun in the pool and playing at the Club Le'ale'a. We will make it a point to return to Kona again.
October 5, 2012
Rated 5 out of 5 by mikie376 Staff Repeatedly does the Little Extras
We stayed at Sheraton Keauhou Bay for nearly 3-weeks & had an absolutely wonderful experience! The staff repeatedly did the little extras that make a long stay very special. We've already booked a month next winter!
March 13, 2013
Rated 2 out of 5 by Norm75 pool and bar
over the week end of Sept 3 & 4th pool area was filled with people not having rooms in the Sheraton,People were paying with credit cards not room charges.
As a guest I har to pay resort fees,they diid not pay them!
September 9, 2012
Rated 5 out of 5 by Kelsey Bithday Celebration
My husband and I celebrated a birthday at the Sheraton Kona Resort. It was a great celebration. The facilities were wonderful and site was beautiful. When we go back to Kona we will be staying at the Sheraton.
December 8, 2012
Rated 5 out of 5 by Jody07 Great Time
From check in to check out , everyone was friendly and smiling. They made us feel special by responding to all our needs. It was obvious they enjoyed their jobs and conveyed that to their guests.
April 7, 2014
Rated 4 out of 5 by kw2012 short stay
We were there to attend a function at a private residence so we spent very little time at the hotel. Thought the hotel was nice & would have liked to take advantage of all the facilities, especially the pool.
October 24, 2012
Rated 5 out of 5 by Andrea39 Clean and Comfortable
I spent the weekend at Sheraton Kona. The hotel and room was very clean and comfortable. The hotel staff at all points in the hotel were exceptionally friendly and helpful. I would stay here again!
March 24, 2014
Rated 4 out of 5 by MallyZee Wonderfully relaxing hotel
Lovely hotel with evening water show courtesy of some local manta rays. Friendly staff and clean hotel. Concierge wasn't overly helpful and the hotel breakfast is one to miss - quite ordinary food quality.
August 22, 2013
Rated 4 out of 5 by Kimj200 Great Fitness Center
The hotel is nice.
They need to have a more casual option for dinner.
The grounds are beautiful.
The fitness center was fantastic.
The partial ocean view in 4527 is very partial.
The balcony was wonderful.
December 13, 2012
Rated 5 out of 5 by MaeWest Superior Ocean Views
Watching the ocean can be calming, just what I want when relaxing in my hotel room. Over the top was the lighted ocean bay where the manta rays fed right under my lani. Truly a unique view and experience.
September 27, 2012
Rated 3 out of 5 by mizzoutailgate Disappointment by a SPG Loyalist
Not a great experience due to the lack of "customer service" by the Sheraton staff. I will not be recommending or staying here for future visits. I would not recommend for families or seasoned travelers.
March 18, 2013