Rated 2 out of 5 by Lucy0627 stinky bathroom
Bathroom had never been cleaned during out stay.
May 12, 2014
Rated 4 out of 5 by JJJW Location, amenities so so. Staff great!
Pros: Staff, at all levels, especially the valet guys and pool bar staff were great. Always in a good mood, always eager to assist in any way shape or form.
Beds, consistently, an SPG room with great beds and pillows.
Private Balcony, so as long as it does not face the poolside.
Kona Trolley, good, easy way to get in and around Kona without having to take your rental car.
SPG Gold - amenity is not the resort charge ($32 a night) but free valet of $7/night. Seems too much on the low end compared to other stays at SPGs (e.g., free internet).
No direct beach access. Not end of the world in Kona as you generally need rental car to get to any of the good beaches.
No golf close by. Immediate course is closed to renovation - was not aware until we got there.
Kids. As there is no direct beach access, you only option to lounge in the sun is by the pool. The entire pool however, is catered to kids - i.e., there is no section which generally would preclude kids to be in/around. I have no problem with kids playing in a pool - but it is nice to have a quieter area than the rest. This pool does not have that. Its broken out in three sections. Sandy beach area for wading small children. A large water slide with volleyball net and a small lagoon in courtyard of hotel.
Food. Rays at the Bay serves excellent dishes. Just not that many of them. As a vegetarian, my only choice of entree is fried tofu skins. This is the only restaurant in the hotel. Thus, unless I drove to other place, this is the dinner. It would be nice to see their menu expand considering their location and limited items.
July 29, 2014
Rated 4 out of 5 by Jeff12 Nice hotel with beautiful views.
We were not given the room we booked but they quickly rectified it. They gave us a room with great ocean views. The hotel is a great place if you have a family, but not if your looking to relax by the pool for a good time. Rays on the bay is a very good restaurant with a great area to see the waves crashing up against the cliffs, but a not so good experience with the pool food during the day. The coffee shop is fantastic and servers are great. Internet (wifi) is horrible all around the hotel. At the golf course near by there is a great place to eat breakfast. The glass barrier between the pool and the ocean was dirty you couldnt see the ocean while at the pool. There is no beach within walking distance that is why you are at the pool with kids all around screaming. The openness of the hotel is lovely and Very refreshing. In the morning the doors closed so hard and loud that it woke you up like an alarm clock and the walls were thin so you could hear people hitting the walls in the room next to you. The glass doors were hard to open and shut so it made it hard if you wanted to enjoy the outside breeze. People were nice and said hi when passing and room service people were nice and welcoming.
January 28, 2013
Rated 5 out of 5 by MKZJ Awesome
Everything is perfect and my family wants to stay again! In fact we stay here all the time!
September 12, 2012
Rated 4 out of 5 by Newburgh Aloha Spirit
Quiet Hotel given the open air design. Rooms larger than expected. All facilities were clean an neat. Staff was friendly and engaging. Especially liked the enthusiasm of the young man who gave the get aquainted with island of Hawai'i talk and the gentleman who lead the Historic walk of the grounds tour. Both were very informative.
Activites during the day were nice and would have like to have had the time to attend more. Did attend the yoga which could have been earlier.
Seeing the Manta Rays at night was nice but they need additional lights to illuminate a little more of the bay.
The pool was nice/quiet and had fun using the slide. Didn't use the Spa. Our lani was big and we enjoyed relaxing on it. They just need to weed the flower box. It overlooked the side of RAYS but we never heard any noise from there at night. There was a wedding on the lawn but the music shut off around 10 pm.
The one thing that was disturbing was the birds which fly into and around the dining room. They land on buffet and tables and eat food. It was cute at first, and then put us off eating at the restaurant when we saw them walking and sitting on the bufet food.
We had a really nice stay and I would book here again.
September 27, 2013
Rated 5 out of 5 by cleo2 Love It!
Everything was great and definitely made our Kona stay noteworthy. We will come back! .
September 26, 2012
Rated 5 out of 5 by JohnPaul Great place for families
The pool and slide make this a great place for families.
April 26, 2014
Rated 5 out of 5 by juna fantastic
Our stay was fantastic. The facilities were impressive and the location was beautiful.
June 30, 2013
Rated 5 out of 5 by TIna34 great hotel-mediocre coffee
The room and service was great. Loved the pool. Too bad the $5.00 coffee was terrible
November 24, 2013
Rated 5 out of 5 by Howard77 Can' go wrong with Keauhoa Bay Sheraton
Great location for all island activities on the Big Island in the Kailua-Kona area. Hotel is right on the coast with excellent views & sunsets. Recently remodeled restaurants (from my past visit) right on the bay which are very modern and have lost the "grade school cafeteria" atmosphere (kudos to the Sheraton team that tackled THAT project). Actually saw 3 manta rays at the "Rays on the Bay" just off the coast (albeit still can't beat the manta night SCUBA dive!). Rooms were excellent (upgraded to 7th floor suite & second room for family on 7th floor down the hallway due to Starwood status) with comfortable bed & furniture in rooms. Staff were friendly & helpful. Big Island has advantages of active volcanoes (on the other side of the island..not in the hotel) which at about 90 miles away so a good day-trip, also good day-trip to the Kohala area for zip-lining & ATV tours, best Hawaiian coral for SCUBA diving (at least compared to Maui & Kauai), best night manta ray dive on the planet (which is also on the Kona coast), and a "newer" feel than the other Hawaiian islands due to all the "recent" lava tracts from the past 200 or so years. Have enjoyed my stays and already planning to return next year.
November 18, 2012
Rated 5 out of 5 by Billie76 spg member
The hotel is in a lovely setting and has everything you could ask for in a vacation.
December 30, 2012
Rated 5 out of 5 by Kaylen The best resort!!
This hotel is amazing! Great rooms, great pool, great staff!! Just awesome overall
September 6, 2012
Rated 4 out of 5 by 808Jenn Pool is great
The pool is awesome, love the slide and option of having some covered chair areas.
July 5, 2013
Rated 5 out of 5 by RP74 Wish I could have stayed longer.
Staying at your hotel with your staff was the only bright side of my island stay.
October 8, 2013
Rated 5 out of 5 by jeannie Great stay
Great location, beautiful grounds, lovely staff, great services, gorgeous views.
March 6, 2013
Rated 4 out of 5 by Alan13 This Hotel has great pools.
I enjoyed the pools and the Cultural tours.
The trolley service was helpful.
March 18, 2013
Rated 5 out of 5 by Conrad36 WOW
Wow describes the most relaxing and perfect stay to your Big Island visit.
April 28, 2013
Rated 4 out of 5 by kmarch2014 Excellent Hotel
My husband and I stayed at the Sheraton Kona for our honeymoon. We were greeted by friendly people and given a few gifts for our recent marriage. The room we stayed in was very well kept up and decorated in a modern style, which I like. The king size bed was amazingly comfortable and we slept soundly each night. Since we were on our honeymoon, we decided to splurge for an oceanview room. It was the best decision we made because the view was breathtaking. The hotel is right on the water and we woke up every morning and looked at the beautiful blue water. We were also close to the pool and slide, which wasn't noisy at all, and we enjoyed watching people go down the slide or swim in the pool.
We did end up having a problem with housekeeping one day, and they never showed up to clean the room. We had to call for fresh towels and water and finally received that. We told the front desk about our issue at checkout and they gave us something in return. Out of an entire week there, missing one day of housekeeping wasn't a big deal to us. The staff was friendly and everyone said aloha as you walked by.
The only issue I have with the hotel is the elevator. We were on the fourth floor and the elevator was sooooo slow. It doesn't help that there is no air-conditioning in the elevator because it got really hot as well. By the time you got out, you would be sweating up a storm. In a location that has high humidity, I would say they should update their elevators a little bit.
Overall we had a great experience and we have talked about going back as soon as we can!
July 23, 2014
Rated 4 out of 5 by menehune2013 Pleasant Stay
Rooms were very comforatable and clean. I enjoyed the fitness center too.
September 27, 2013
Rated 5 out of 5 by J4033 Great views of the pacific ocean
The high tide was spectacular from this hotel. Watched in awe for hours
January 20, 2013
Rated 5 out of 5 by KKalima Love the Hotel
Staff is professional!!! Love the food and the people that work there!
November 12, 2012
Rated 5 out of 5 by Buddy21 Sheraton Kona
Outstanding location for first time visit to Hawaii. We will be beack!
April 21, 2013
Rated 5 out of 5 by Lucy59 Hotel made our vacation!!
The staff, the scenery, the whole experience was above expectations.
October 1, 2012
Rated 5 out of 5 by 1Ogre Summary Statement
The staff members were universally friendly, helpful, and efficient.
June 17, 2013
Rated 3 out of 5 by hiloguest one day run away
The pool side service is the best, eat and play and feel pampered!
March 14, 2013
Rated 5 out of 5 by cc88 Ocean View is Great!
Loved the ocean front room, pool area and grounds. Great staff!
October 4, 2013
Rated 5 out of 5 by reloc013 Friendly Staff
Your staff is very friendly and truly promotes the Aloha Spirit
July 29, 2013
Rated 4 out of 5 by Hoku Great hotel
Comfortable bed and pillows. Beautiful artwork. Pool is fun.
January 10, 2013
Rated 5 out of 5 by Honuwatchers Great hotel
April 26, 2014
Rated 5 out of 5 by JR23 Excellent Hotel
Excellent hotel. The only downside is the quality of food.
September 12, 2012