Rated 5 out of 5 by Starwood A VERY NICE STAY
We are a large family with multiple rooms, all of which were nicely appointed with wonderful views. The staff at EVERY turn were kind, informative and attentive, wanting to ensure we had a nice time. The rooms, grounds and pool area were clean and appealing. We were here for a week and enjoyed this hotel immensely.
June 11, 2013
Rated 2 out of 5 by NewYears2012 Hotel is Tired
We stayed in an ocean front unit that had an incredible view and we couldn't have been happier with the location. The first night there were heavy rains and the room actually leaked pretty heavy all across the slider. Mentioned it in the morning to the front desk but they were less than helpful with relocation options.
May 9, 2013
Rated 5 out of 5 by ResortVenues Wonderful property
Having seen the renovations throughout the property I would highly recommend this property for any and all guests. Families will love the water amenities, business travelers will appreciate the convenience, and VIPs will love the suites.
This is a newly renovated property that should be experienced when you are in Kona.
April 1, 2013
Rated 5 out of 5 by ArGWI Above our expectations.
My family of four stayed for a week at the Sheraton Kona and had a wonderful experience. Friendly staff helped us plan our days on the island and we were able to relax back at the hotel after our daily trips. All areas of the hotel were top notch and were a big part of our family vacation.
June 27, 2013
Rated 5 out of 5 by Pete01 Anniversary25
We spent our 25th Anniversary at the resort and in Kona. Great place to stay, as a quiet resort. Rooms are comfortable, and have a great view of the ocean. The staff were awesome, and had alot of fun staying there. The only downside is it is a bit remote from Kona so definitely rent a car.
January 1, 2013
Rated 4 out of 5 by Lkeat First time to Big isalnd
The Sheraton facility and experience was exactly what is advertised and what we thought it would be. Location was very good, check in OK. Being gold members we got automatic one level upgrade and were offered additional upgrades for slightly extra expense. We looked at a couple of other rooms and did change to one same level. Staff was friendly, and we utilized free valet parking as our "freebie". The valet staff were prompt and courteous. While we did not use valet every time during the day, it was a treat to have car downstairs waiting in morning and be able to drop off at night. We had some meals at hotel and the food was above average, but you do pay resort pricing. An additional benefit we received was 15% off food at the restaurants within facility. Ray's (not to be confused with Roy's) had nightly live entertainment and was busy whenever we were there. Viewing of the manta rays is a nightly occurrence and you need some patience from the shore viewing area. Check out was a breeze and even though we were there during the Ironman Triathlon competition getting around was not a problem. Kailua town was fun and a short drive away - parking was no problem. The activities we wanted to take part in - golf, snorkeling (amazing!) were readily accessible. Exploring the island to see some other areas was not a problem. It was a bummer that the national parks were closed (federal government shut down), so no Volcano National Park. This island is fairly large and driving to far side will take a couple of hours. They have a luau on site and it was fun, or maybe we just had some fun people at our table. There are no sand beaches on property (but they do not advertise this so...), but there is a sandy area within walking distance, and a good snorkeling beach is about a 5 minute drive away. All in all a relaxing stay. They seem to be upgrading the facility, new paint, the grounds were very nice, but the building is from an older era, and any comparison should be made within same class and price range of this facility. Mahalo
October 15, 2013
Rated 4 out of 5 by Submarine Food Service Understaffed
Waited 45 minutes by pool bar for nachos, then cancelled order. Every morning long check in lines for breakfast. Food service understaffed. I am diabetic and needed the nachos to keep blood sugar up. Caused me a big problem until I bought two candy bars (for lunch).
January 23, 2013
Rated 2 out of 5 by Carlos123 this hotel needs work
the pictures look nice until you get there. I had 3 prolbems:
1) room was not cleaned when it was supposed to.
2) worked walked in on us when we had the privacy sign on
3) the wake-up call was never received.
Never had this happened to me before.
May 20, 2013
Rated 5 out of 5 by Waikoloa Sheraton "Kamaaina" Stay in 4/13
Hotel room; 2 dbl bed (no sleeper couch) as listed online. Too heavy of blankets on bedding-comfortable bed.
Avoid Ainakai Restaurant; Breakfast overpriced/cold/poor quality. Juice is heavily watered down.
Rays Restaurant: Excellent food and view.
April 24, 2013
Rated 5 out of 5 by kkgkicker Excellent service
Service was at the highest level. Facilities were well staffed and well-maintained. Especially appreciated the free activities. The staff was very hospitable toward my kids.
August 1, 2013
Rated 5 out of 5 Hotel is great now renovations are completed
Great location, out of the busy Kailua area. Quiet, very clean, very helpful staff, very comfortable room. Nice flat screen TV and lanai. Non-valet parking always available when we visited. Did leave hotel area for 5 hrs due to tsunami warning.
November 8, 2012
Rated 5 out of 5 by NanaQ This hotel is excellent!
We had a wonderful time staying here at the Sheraton Kona. I loved walking around the beautiful grounds and watching the manta rays outside my room almost every evening. After checking in we extended our stay from three days to a week.
December 30, 2012
Rated 5 out of 5 by G2KT Starwood hit a Home Run
Great property. It has everything except a beach, which is only a short distance away.
Great views, good food, lots of pool deck space and available lounge chairs.
HUGE POOL facility.
Friendly staff was everywhere.
Shuttle was a nice bonus.
October 28, 2012
Rated 5 out of 5 by nez77 Wonderful place to relax and enjoy!
Great service from pulling up to the curb to check-out. My child had a great time at the pool, flower watching, watching the manta rays and the crashing waves. I also really enjoyed the green initiative, and hope that more SPG hotels will follow.
The staff was wonderful (from the bellhop, servers, towel hut, pool slide observer, front desk, housekeeping), and being a gold member, I really appreciated the extras that came along with it, more than what I was expecting!
My only "complaint" was the the rec room was severely dated. The air hockey table "puck catcher" has a hole under it so it (the puck) kept on falling onto the floor. The table tennis paddles and balls really need to be replaced. I didn't tell any of the staff since it was so minor and had plenty of fun with billiards! I also wished that I could rent the cabanas by the hour, rather than by the day. $50/day seemed excessive, and since nobody seemed to have rented any, appears that everybody else agreed. I would have gladly paid $10-15 for one hour.
I'll definitely come back if I ever find myself back in the area.
March 23, 2013
Rated 3 out of 5 by Davedd Average Stay, But No Other Starwood Choice on Big Island
Location location location. Please do yourself a favor and choose a room as far from the pool as possible, unless you enjoy the sounds of Disneyland right outside your window.
Initial room was located facing the Rays on the Bay and was very peaceful with 12-15ft ceilings. All went well until our nightstand got infested with ants. After which we were moved to another ocean front room right over the pool. The front desk did try to up-sell me to a suite, despite my platinum membership, very disappointing.
New room was smaller, had lower ceilings, leaky mildew toilet, broken building elevator, and worse of all, it was right over the pool. Romantic vacation went into disaster with soundtrack of an amusement park from 8am-10pm. On the plus side, all staff I've encountered (besides the front desk responsible for the switch) was very delightful.
Would I stay here again? Looks like I have no other choice unless Starwood plans on opening another property (please do on Hilo side).
Note: No onsite beach, but several paths around the property to take a stroll. Also participates in Green Choice. No club lounge but cash snack bar on ground floor. Wifi is free to all, but is HORRIBLE. No wired internet connection available in room.
Favorite Plat Benefits: Ocean Front upgrade, free valet parking, free daily breakfast buffet for 2 persons ($50 value).
September 6, 2013
Rated 2 out of 5 by Flawless Discrimination
The whole Hoola experience was a mess! The receptionist didn't speak Engreesh at all. Valet was cocky. And I was overcharged, I'm from Hawaii! And the Kamaaina was worthless.
March 26, 2013
Rated 2 out of 5 by Mkk3262 Recent stay
I must say that were shocked at the service we recived with our most recent stay (dec 26 - 28). It was extremely disappointing. We had made reservations for two rooms with double beds. When we checked it they were sold out and we were put ina single double room. We were offered rollaways which was "do able". When we got to our room i had called down for extra towels. Here were none available. After waiting over two hrs with no rollaway i called down to check the status and i was toldthat there were no rollaways at all. They were all taken. Very disappointing. I was then offered a pillow and blanket so we could sleep on the floor. That never came. I finally went to the front desk to make a complaint. I received my pillow and blanket after waiting 2 hrs from the original offer by housekeeping. I had no acknowledgement from valet even after standing at the counter and directly infront of the valet worker. The pool attendants didnt offer any service until i hounded them down and asked for a menu. Our entire stay was such a disappointment and im not sure if i will recommend his hotel to any of our friends again
December 29, 2012
Rated 5 out of 5 by Drunkyloveshorty This hotel has comfortable room.
Very nice interior and the balcony is very big. I love the spacious atmosphere. Goes great with the surroundings. Excellent time!
October 15, 2012
Rated 2 out of 5 by maui83 Great Location, Service Needs Improvement
The Sheraton occupies a great location right on Keauhou Bay, with great views of sunsets and verdant mountains. The rooms were also well-cared for and very clean.
However, the front desk staff and resort amenities were disappointing. When I fell ill during our trip and called to ask about borrowing a thermometer, the staff person joked that she wanted to make sure "you're not going to die during my shift", then said that if it was something that would send me to the hospital they could probably "rummage something up", but otherwise I should just use the "old-fashioned method of hand on forehead". I don't know if she was trying to be funny, but I thought it was annoying and lacking in empathy. Second, we were less than impressed by the on-resort Holua Bar, which served fish tacos with terrible cuts of mahi in them -- dry, extremely fishy, and probably frozen. I almost never complain about restaurant food, but being from Hawai'i, I took personal umbrage. They apologized and removed it from our bill, but it should have never been served in the first place. Finally, the resort charge of $30 per day seems exorbitant, particularly when most of the "services" paid for were things we never used, like lei-making, hula classes, and long-distance and local phone calls.
July 14, 2013
Rated 5 out of 5 by easyonme value for money
We got a great room at a great price with a great breakfast included!
December 26, 2012
Rated 4 out of 5 by StartupScholar Excellent Location But Lacking Service
I love the location of this hotel. The views are wonderful and the manta rays at night are unique. However, I was disappointed that on my first night, I could not order a burger after 10pm. I arrived late and hungry and there was no where to purchase food or a drink. This was the case every night of my 6 day stay. I've never heard of hotel that shuts down all of its services so early.
December 23, 2013
Rated 4 out of 5 by Vincos A Miracle Transformation
OVERALL IMPRESSION: My previous review of this property some two years ago was not very positive because it was truly down-at-heel. Now, after its recent re-fit, I can truly say they have given the place new life.
SPG RECOGNITION: Could be a bit better - we did get a top-floor ocean-facing but otherwise standard room. No in-room amenity. No special requests honored. Platinum Breakfast is the full buffet in the newly-decorated AinaKai and this was great.
THE ROOM: New furniture, carpeting, amenities with a retro-Hawaiian feel and a serene earth-tome color scheme. Bathrooms have had only a superficial re-fit but still quite acceptable.
LOCATION: Seven miles from Kona town, this is really a destination resort but if you come for the spectacular pool and Manta Rays, who cares? In any case, there is a shuttle to nearby shopping centers and town for those who wish it.
EXCEEDED EXPECTATIONS: Even on an island of swimming pool extravaganzas, this one scores high with its lagoon design meandering through the property and its great slides which keep all the kids - and many adults - screaming with joy all day!
DID NOT MEET EXPECTATIONS: While in general I feel a new wave of energy and pride in the staff, I think the Reception can still be somewhat brusque and not always shining with Aloha spirit. With tons of package tourists and air crews around, they seem a bit harried.
January 16, 2013
Rated 5 out of 5 I WILL be coming back!
Planning our Hawaii trip was so stressful, with all the options we got overwhelmed, but I'm glad that we finally selected the Sheraton in Kona. Such a great decision! My Nana and I had many many remarks about how spacious it is at this hotel, it is like the space took a giant inhalation and has suspended itself in time. If you love the water, this place is for you! I took the trolley many of our snorkeling, snuba, and swimming adventures. There is also a pier in walking distance away where you can hop on a boat to go out to great snorkeling spots, rent a kayak, or a paddleboard. The free breakfast was one of my favorite reasons for being here. And the beds were wonderful, I overheard other guests saying this too. The staff was so kind!! And the pools are beautiful. Once I saw dolphins in the ocean as I was walking around the spacious, beautiful gardens right next to the pool. This is a great spot! The trolley was really nice too. We were there for a week without renting a car, but after 1 week it seems like a car is needed. I had a great time at this place =. There are many events in the mornings, like hula lessons and yoga. Once I walked around the lava rocks in the morning, at the edge of the ocean just outside of the hotel, and there is so much life there!! It was beautiful. Beautiful beautiful beautiful. Oh! If you can, visit the fern rainforest and lava tube, it is on the other side of the island, but definitely worth the trip.
September 24, 2012
Rated 3 out of 5 by hockey76raven Charge of $30/day
This hotel charges $30/day for a number of items that I receive for free at other Starwood hotel. For Platinum and above this charge should be halfed or eliminated. Also when I pay for something it should be in the room and not have to remind the staff to put it there.
The girl that checked us in did not check to see if a upgrade was available,
Other hotels have treated me much better and have understood that when you spend over 135 nights with a hotel chain there are some things that should come with that loyalty
December 7, 2013
Rated 1 out of 5 by DRGARTH Just Awful
Just spent 7 days of frustration and disappointment at this facility. The hotel is old, which in itself isn't an issue, but this one is in great need of more than just a coat or teo of paint. It was all too apparent that staff paid very little attention to detail and the majority showed little interest in the jobs they were doing and/or lacked the appropriate training.
The room booked was ready when I checked in, but I was greeted with soiled towels and gym mats in the dresser. The room was serviced poorly throughout the week: coffee, tea and creamer not replenished; shampoo, shower gel, mouthwash, only replenished sporadically, trash cans not emptied every day. It's perhaps understandable if this happens once, but it was the rule rather than the exception!
Guest services seemed equally ill-informed or incompetent as a simple question concerning the time I could expect my laundry to be returned was answered with three different times within 30 minutes. It wouldn't have been so bad, but they were all wrong. Laundry given to front dear staff on Monday morning before 7 AM did not get back to me until Thursday. The explanation that the hotel was working with a new laundry service interests me little; the inconvenience of not having clothes for the majority of my time at the hotel was.
Credit, however, where credit's due: the hotel restaurant food was well cooked and the kitchen staff were on top of their game. The wait staff was more of a mixed bag, one evening being competent, helpful and clearly understanding her job, to another where the waiter did not know the menu or the wines.
Perhaps the worst service experience came at the lobby bar, where empty bottles and glasses were left strewn around the tables as our order was taken and remained there for the 45 minutes we were there to "enjoy" our drinks. I even had to remind the barkeep that I wanted to close out the tab, as he also forgot this request the first time around.
The concierge was also of little use. We asked him to find stores in the vicinity that ship flowers and fruits to the mainland. His computer system was just booting up when we asked so he said he would leave a message for us in the room. No message, no apology, nothing.
January 26, 2013
Rated 5 out of 5 by Sunbear777 Wonderful Anniversary Celebration
We just celebrated our 31st wedding anniversary at the Sheraton Keauhou.
We were greeted at the front desk by Veronica who made sure our celebration was perfect in every way and treated us like royalty. Every staff member was very helpful and full of Aloha. The food was excellent, the property stunning, and the pool and spa are fantastic! I highly recommend this resort on every level.
December 17, 2013
Rated 4 out of 5 by TravelinDeb On the Edge of Paradise
I was reluctant to visit this Starwood property because frankly, it looked quite seedy. I was happy to hear that they had a huge face-lift and took a chance. We were pleasantly surprised. There was a bit of mold in the bathrooms, and the cleaning solutions were a bit strong, but other than that, the room was great. We really appreciated the Gold upgrade we received at check-in, Rays was quite good (we ate there twice) and the rays were such fun to watch; the food at the outside bar - not so much, but we loved the pool and slide. That we could get a pool/ocean-side cabana for $25 was wonderful! View can't be beat! We'll definitely visit this property again.
May 23, 2013
Rated 5 out of 5 by Spacecadet Staff represent "Aloha"
Every one of your staff left great impression on me, with their smile and sincere greetings. Kona is famous for its beautiful weather and scenery. I would say it is the people, like your stuff.
As a resident of the rainy side of the island, I have been enjoying the beautiful nature of your sunny side (through camps). It has been a really while since I stayed in a hotel, and definitely this stay in your hotel was a great experience for me.
December 14, 2013
Rated 3 out of 5 by VacationDeb Staff & Resort need TLC
This location is stunning and has such great potentional. But the front staff and resort itself are tired and unfriendly. Several issues were brought to front desk attention and they were correct with answers but very indifferent to "Preferred Starwood" customer. The building and staff need some TLC to warm up the resort and give it that Aloha Spirit that seemed to be everywhere else but there.
December 16, 2013
Rated 4 out of 5 by TravelGuy1975 Great Hotel
Great hotel, but find someplace else to eat. The food is ridiculously priced. $17 for a cheeseburger. Staff is nice, and hotel is clean though.
December 24, 2013