Rated 5 out of 5 by Queenmommy This hotel offers great value
This hotel treats platinum members well. We stayed for five nights in August 2013. The staff is always helpful and friendly. We got upgraded to a suite and that was appreciated. The breakfast was great. They offered different things every day so you don't get bored. The kids love the pool and slide. It's never too busy. We will definitely stay here again! Mahalo!
August 30, 2013
Rated 5 out of 5 by travelman A great place
The hotel continues to evolve since our first visit 8 yrs ago. Have been coming ever since about 3-4 times a year. Beautiful grounds, great location, warm employees and a cultural treasure trove of hawaiian history. The mantas at night are a wonder. Just a great hotel to stay while in Kona area.
drawback: a resort fee over over $30 per day. That is unacceptable.
December 13, 2013
Rated 5 out of 5 by CarolMark This hotel is exceptional!
Our stay was heavenly! The staff was so attentive! The hotel landscape is lush and the sea view from our room was amazing!
We loved morning yoga facing the ocean, hula lessons, walking the pathway along the shore line, resting by the delightful pool and attending the little church nestled on the garden. Great weather, great food....Our vacation was perfect!
January 24, 2014
Rated 3 out of 5 by Woodsmith Good, Some Opportunity
We've stayed here a couple of times. Convenient to Kona and a nice setting without being overly big and cumbersome to get around. Decent main restaurant. You pay a resort fee here even when using points, waived at the other major resort we stayed at. Room had minor issues (leaking AC), but we dealt with it.
July 2, 2014
Rated 5 out of 5 by airport Great facility, super staff!
The hotel and surrounding landscape are absolutely beautiful. The entire staff was always friendly and accommodating from the breakfast waitstaff to the super valet guys. Great place for families with the nice pools, though gets quite noisy when trying to just read or relax without kids. Overall, awesome vacation, much due to the accommodations.
October 7, 2012
Rated 3 out of 5 by ad2014 Pool Bar needs improvement
The pool bar closed was before the pool closed so you couldn't get a drink.
Pool bar was out of Strawberries during our entire 6 day stay. Also out of other ingrediants to make smoothies.
Our Pina colada's each day was made differently. It wasn't consistant.
Servers were great though
July 7, 2014
Rated 3 out of 5 by magspanz123 Great location poor housekeeping
I rently visisted the Sheraton Kona and was satisfied with the resort for the most part. As a platinum SPG member, I was upgraded to a 2 room suite which was nice with an excellent view! The resort overall was fine; pool, food etc.. However, the housekeeping service was probably the worst I have ever experienced. The only thing that seemed to happen on a daily basis was replenished towels, bathroom ammenitites and a made bed. After four nights there were still empty glasses from the first night left untouched. I also noticed the shower was never cleaned during my stay. We ordered roomservice one night which was never removed, we had to put it outside our door in order to get rid of it. I was very dissappointed in the standards for thier housekeeping. Cleanliness is very important to me and I didn't feel that my room was cleaned properly, if really at all.
November 20, 2014
Rated 5 out of 5 by Gayle53 Fun place to take grandchild
We had a great weekend in late January with our two-year old granddaughter. We spent a lot of time at the sandy end of the pool and she got to play with other kids. She also liked walking around the nicely laid out hotel with stairs and a waterfall. We saw whales from the pool and the hammock. Staff was always courteous and helpful.
January 30, 2013
Rated 5 out of 5 by Junior25O Absolutely Amazing
The moment I arrived I knew I picked the Best Hotel on the Island. I was greeted by the friendly valet staff and front desk. Check in was incredibly fast and informative. The room had a view from the balcony window as well as outside the door. The room was always clean each day I returned. I also Loved how the gym was accessible 24hrs. It allowed me to get my workout done either before i started my day or after I returned from my activities. I was also very pleased with the dinning, I enjoyed the breakfast buffet during my stay, everything I ate was amazing and fresh, i enjoyed the wide variety from fresh fruits to the made to order omelets. And once again the service in the dinning area was great with the helpful service. I truly enjoyed my stay and will definitely book with the Sheraton for my next visit as well as letting my friends and family know where they should stay when they go to Hawaii. Thank you Sheraton you made me fall in Love with Hawaii
February 17, 2013
Rated 5 out of 5 by DavidT11 Great wedding venue
My niece had here wedding here and it was elegant and easy from beginning to end. The hotel staff took care of everything and made it very easy on the whole family involved. Beautiful ceremony overlooking the ocean bay with music and flowers everywhere.
July 14, 2014
Rated 5 out of 5 by bqc24 Sheraton stay July '13
Our first time to Kona and the Sheraton made the stay memorable. Our whole family thoroughly enjoyed the pool and its slide and kiddie beach. Another plus was that the pool was comfortably warm. The Sheraton staff was extremely polite and helpful, exemplifying the ohana spirit. We would definitely come back to this hotel again.
July 30, 2013
Rated 5 out of 5 by ResortVenues Wonderful property
Having seen the renovations throughout the property I would highly recommend this property for any and all guests. Families will love the water amenities, business travelers will appreciate the convenience, and VIPs will love the suites.
This is a newly renovated property that should be experienced when you are in Kona.
April 1, 2013
Rated 2 out of 5 by NewYears2012 Hotel is Tired
We stayed in an ocean front unit that had an incredible view and we couldn't have been happier with the location. The first night there were heavy rains and the room actually leaked pretty heavy all across the slider. Mentioned it in the morning to the front desk but they were less than helpful with relocation options.
May 9, 2013
Rated 5 out of 5 by Starwood A VERY NICE STAY
We are a large family with multiple rooms, all of which were nicely appointed with wonderful views. The staff at EVERY turn were kind, informative and attentive, wanting to ensure we had a nice time. The rooms, grounds and pool area were clean and appealing. We were here for a week and enjoyed this hotel immensely.
June 11, 2013
Rated 1 out of 5 by syoung6126 Poor Choice, total disappointment
In a nutshell; Tired, dreary, worn out facility. Needs a good, large bulldozer , clean slate, and fresh state with poor customer service.
My family experienced travelers, (vacations and business).
This hotel was not a good experience.
On arrival, we were give a tiny room for a family of four and got a complete run around from staff and management about a "compromise". They offered the same room and a cot at $50/night. My son was supposed to sleep on the floor I guess. We had ad to muscle our way into getting what t we were original promised (AND PAID FOR). This took until the third day of our seven day vacation (we ended up going home a day early because we were so upset with the staff at the hotel. Oh, by the way. For the first three days we could not shower in our "room" as the bathtub would not drain. (not exaggerations).
NO MORE SHERATON fo this family...any where.
I summary, if you a are in search of a disappointing Hawaiian vacation, stay qt this "hotel".
June 29, 2013
Rated 5 out of 5 by Pete01 Anniversary25
We spent our 25th Anniversary at the resort and in Kona. Great place to stay, as a quiet resort. Rooms are comfortable, and have a great view of the ocean. The staff were awesome, and had alot of fun staying there. The only downside is it is a bit remote from Kona so definitely rent a car.
January 1, 2013
Rated 5 out of 5 by ArGWI Above our expectations.
My family of four stayed for a week at the Sheraton Kona and had a wonderful experience. Friendly staff helped us plan our days on the island and we were able to relax back at the hotel after our daily trips. All areas of the hotel were top notch and were a big part of our family vacation.
June 27, 2013
Rated 4 out of 5 by Submarine Food Service Understaffed
Waited 45 minutes by pool bar for nachos, then cancelled order. Every morning long check in lines for breakfast. Food service understaffed. I am diabetic and needed the nachos to keep blood sugar up. Caused me a big problem until I bought two candy bars (for lunch).
January 23, 2013
Rated 3 out of 5 by Lora2012 Changed to the negative
We have stayed here at least 6 times, always for a couple of weeks and enjoyed our stays enormously.Always got special treatment and generous upgrades. Being Platinum members we are used to and expect a certain treatment around the world. Not here anymore. We got a room that we paid for, no upgrade in sight because the many groups they had - I was told - and because we stayed for such a long time. I should, however, come by the front desk daily or call to find out about an upgrade. Good service would be to call me, wouldn't it?
At check-in I've been asked what I preferred, the points or continental breakfast. I decided for breakfast but was given a coupon only on special request. No personalized welcome letter, no preparations for our arrival.
We understand that big groups are better for the revenue of the hotel than individual guests and that it must be great to have the guests only for a couple of nights. Well, we will change our travel plans in the future, there are Sheraton hotels that are still caring and honor our status.
February 7, 2014
Rated 5 out of 5 by hnldrl Five stars
Had an oceanfront room and from our lanai watched dolphin pods spinning and swimming alongside the lava man triathletes. Then at night, could see rays feeding along the lava rock shoreline.
Could only have been better if we hadn't forgotten our binoculars!
November 27, 2013
Rated 5 out of 5 by Waikoloa Sheraton "Kamaaina" Stay in 4/13
Hotel room; 2 dbl bed (no sleeper couch) as listed online. Too heavy of blankets on bedding-comfortable bed.
Avoid Ainakai Restaurant; Breakfast overpriced/cold/poor quality. Juice is heavily watered down.
Rays Restaurant: Excellent food and view.
April 24, 2013
Rated 2 out of 5 by Carlos123 this hotel needs work
the pictures look nice until you get there. I had 3 prolbems:
1) room was not cleaned when it was supposed to.
2) worked walked in on us when we had the privacy sign on
3) the wake-up call was never received.
Never had this happened to me before.
May 20, 2013
Rated 5 out of 5 Hotel is great now renovations are completed
Great location, out of the busy Kailua area. Quiet, very clean, very helpful staff, very comfortable room. Nice flat screen TV and lanai. Non-valet parking always available when we visited. Did leave hotel area for 5 hrs due to tsunami warning.
November 8, 2012
Rated 5 out of 5 by NanaQ This hotel is excellent!
We had a wonderful time staying here at the Sheraton Kona. I loved walking around the beautiful grounds and watching the manta rays outside my room almost every evening. After checking in we extended our stay from three days to a week.
December 30, 2012
Rated 5 out of 5 by G2KT Starwood hit a Home Run
Great property. It has everything except a beach, which is only a short distance away.
Great views, good food, lots of pool deck space and available lounge chairs.
HUGE POOL facility.
Friendly staff was everywhere.
Shuttle was a nice bonus.
October 28, 2012
Rated 5 out of 5 by nez77 Wonderful place to relax and enjoy!
Great service from pulling up to the curb to check-out. My child had a great time at the pool, flower watching, watching the manta rays and the crashing waves. I also really enjoyed the green initiative, and hope that more SPG hotels will follow.
The staff was wonderful (from the bellhop, servers, towel hut, pool slide observer, front desk, housekeeping), and being a gold member, I really appreciated the extras that came along with it, more than what I was expecting!
My only "complaint" was the the rec room was severely dated. The air hockey table "puck catcher" has a hole under it so it (the puck) kept on falling onto the floor. The table tennis paddles and balls really need to be replaced. I didn't tell any of the staff since it was so minor and had plenty of fun with billiards! I also wished that I could rent the cabanas by the hour, rather than by the day. $50/day seemed excessive, and since nobody seemed to have rented any, appears that everybody else agreed. I would have gladly paid $10-15 for one hour.
I'll definitely come back if I ever find myself back in the area.
March 23, 2013
Rated 4 out of 5 by Sheri99 Beautiful Reosrt
The Hotel was excellent, rooms were very clean, open and the beds were comfortable.
The dining room needs more variety on there menu as we were there for 6 nights and we could not have ate our evening meal there every night. I am glad we rent a car.
The breakfast were included. They also need more variety. Fresh fruit was limited to melons, scalped potatoes, and rice were offered for breakfast instead of hashbrowns, scrabbled eggs were horrible, lumpy, flavorless and very runny.
Bagels were one kind, plain. Bacon and sausage was the only meat all 6 days and it was the same type of sausage every day
They did have a good choice of cold cereals.
April 29, 2014
Rated 2 out of 5 by chet03 needs help
Probably not fair since we had just come from the Sheraton Maui - probably the best SPG experience I've ever had. It was inevitable to make a comparison between the two. The hotel is nice and in a good location. The staff do their jobs but are efficient as opposed to helpful or friendly. As a Platinum member I had 3 experiences of getting charged for things I should have been entitled to because the staff didn't bother to look up my profile before responding to my request. The head desk guy put is in a loud room initially and it wasn't until we complained a couple times the next day that we were able to get moved to a suite. I really don't think he had any instinctive idea about what kind of room a couple without their kids would be looking for.
Also fyi, no beaches for kids to swim at although the pool is great and you have to drive to get anywhere - there is nothing else near the hotel.
Maybe less relevant for non SPG members, but we felt like we got nickeled and dimed here. Breakfast buffet was free but need to leave a tip on a grossly inflated bill that was zeroed out. Almost mandatory valet service which means $4-6 per day in tips. No club lounge for SPG members. At Maui we stayed on points and our bill was $0 with excellent free breakfast and apps at 5:30 so again maybe an unfair comparison, but our experience nontheless.
July 30, 2014
Rated 2 out of 5 by Mkk3262 Recent stay
I must say that were shocked at the service we recived with our most recent stay (dec 26 - 28). It was extremely disappointing. We had made reservations for two rooms with double beds. When we checked it they were sold out and we were put ina single double room. We were offered rollaways which was "do able". When we got to our room i had called down for extra towels. Here were none available. After waiting over two hrs with no rollaway i called down to check the status and i was toldthat there were no rollaways at all. They were all taken. Very disappointing. I was then offered a pillow and blanket so we could sleep on the floor. That never came. I finally went to the front desk to make a complaint. I received my pillow and blanket after waiting 2 hrs from the original offer by housekeeping. I had no acknowledgement from valet even after standing at the counter and directly infront of the valet worker. The pool attendants didnt offer any service until i hounded them down and asked for a menu. Our entire stay was such a disappointment and im not sure if i will recommend his hotel to any of our friends again
December 29, 2012
Rated 2 out of 5 by Flawless Discrimination
The whole Hoola experience was a mess! The receptionist didn't speak Engreesh at all. Valet was cocky. And I was overcharged, I'm from Hawaii! And the Kamaaina was worthless.
March 26, 2013