Rated 3 out of 5 by mylevy dissapointing
I came to this hotel for my wife's 40th b-day. we paid extra for an oceanview room. I even emailed a month prior explaining what we wanted. When we arrived at the hotel, we were placed in a room with an unobstructed view of the parking lot, with a tiny glimpse of the ocean. when i called to request a different room, I was told that there were no more rooms, and that "technically" I was in an oceanview room. really?, "technically"???
after 3 more phone calls, and a visit to the lobby the next day, a very helpful employee (Sallie) was able to get us moved. this really soured our experience, and furthermore, the internet in our new room did not work. it took 2 days to fix that (and multiple calls). a vacation should be about relaxation, but there were too many stressful issues with this visit
February 14, 2013
Rated 3 out of 5 by kaswheeler I was satisfied until I arrived home.
I was very satisfied with my stay until I returned home and found I was charged 54 dollars on my credit card and was informed that in spite of paying a high price for a room, which I did not mind it is an amazing hotel but I was also charged a resort charge of 30 dollars a day and that is ridiculous. I have stayed in other 5 star resorts and not had this issue. Rest assured I will not stay at a Sheridan again nor well I recommend you to others.
July 16, 2014
Rated 3 out of 5 by IWantHawaiiNow A pleasant, affordable hotel for the area.
Our room was in a very busy section of the hotel and the walls were pretty thin, so it was a bit noisy. Lots of kids at this hotel, so if you're not into a lot of screaming, pick another location. The room was decent. Tub and shower could use a remodel, but everything else was fine. The internet was SUPER slow, so don't plan on getting anything done online. Otherwise, the location and grounds are beautiful, the pool is awesome, and seeing the rays at night is an incredible experience.
September 12, 2012
Rated 5 out of 5 by Mamalahoa Paradise surrounds you.
We had a wonderful stay and can not say enough about the warm feeling of Aloha felt from all of the staff and shop owners. We also enjoyed the massage for two on the oceanfront and it was so relaxing and done with high degree of care for our personal needs. The food was fantastic and I have a few new dishes to try in my own kitchen now. The Ahi Steak with Macadamia crust was to die for. Be sure to try their Spider Shrimp as it's the bomb. My plan is to return as soon as possible.
October 25, 2012
Rated 5 out of 5 by Marie67 Beautiful Property -The Perfect Escape
I was so excited to arrive on the Big Island. I have stayed at many properties and this one i at the Top of my list. It is great family fun and quiet and peaceful all in one. The pools are beautiful and the location is perfect. The room and decor was stunning it was a true Island experience!!!!!!! The staff at all outlet were so kind and gracious from the moment of arrival valet, bellman front office and the restaurants! Thank you for making my anniversary so memorable!
October 15, 2012
Rated 5 out of 5 by mattoy relaxing getaway
excellent experience..relaxing atmosphere..easy drive to town..will recommend to family and friends.
July 22, 2014
Rated 1 out of 5 by Chris Horrible service
First - the good. Beautiful hotel and nice sized rooms.
Now - the bad. Horrible service. I could hardly ever reach a front desk specialist, concierge, or manager on the phone. Each time, I would be asked to leave a message to be called back, and I never received any return calls. They told me how busy they were, and I understand February is very busy in Hawaii, but I could physically walk to the front desk or concierge and there would be people available!
February 23, 2013
Rated 2 out of 5 by V714 This hotel needs improvements
Overall this hotel did not meet my expectations. It was run down, the service was unsatisfactory and the hotel was not up to Sheraton standards. I would not recommend this hotel to any one.
July 21, 2014
Rated 5 out of 5 by Russell58 COURTEOUS
We stayed at Sheraton Keauhou for 2 nights and we enjoyed all the employees, food and service. We look forward to returning again & will suggest your hotel to others.
July 21, 2014
Rated 5 out of 5 by Spacecadet Staff represent "Aloha"
Every one of your staff left great impression on me, with their smile and sincere greetings. Kona is famous for its beautiful weather and scenery. I would say it is the people, like your stuff.
As a resident of the rainy side of the island, I have been enjoying the beautiful nature of your sunny side (through camps). It has been a really while since I stayed in a hotel, and definitely this stay in your hotel was a great experience for me.
December 14, 2013
Rated 5 out of 5 by Stormyjodi Great location
We enjoyed our stay. Things we loved were size of the hotel, the proximity of the ocean and the breakfast buffet was excellent. The rooms were nice and clean and spacious. Enjoyed the craft people for shopping. Things that need improvement, fan for the bathroom, I would have liked more choices for eating, Ray's on the Bay was nice but too fancy for everyday eating.
March 24, 2014
Rated 4 out of 5 by Sheri99 Beautiful Reosrt
The Hotel was excellent, rooms were very clean, open and the beds were comfortable.
The dining room needs more variety on there menu as we were there for 6 nights and we could not have ate our evening meal there every night. I am glad we rent a car.
The breakfast were included. They also need more variety. Fresh fruit was limited to melons, scalped potatoes, and rice were offered for breakfast instead of hashbrowns, scrabbled eggs were horrible, lumpy, flavorless and very runny.
Bagels were one kind, plain. Bacon and sausage was the only meat all 6 days and it was the same type of sausage every day
They did have a good choice of cold cereals.
April 29, 2014
Rated 2 out of 5 by LoveHawaii below expectations
The Wi-Fi was slow and intermittent. We called for assistance two times which allowd us to connect, but then the wi-fi would constantly go down. Staff told us it was because of the winds but we never had that problem at other hotels on the island with more prevalent winds. The pool & waterslide were overcrowded because many locals paid to use the facilities for the day. The ping pong tables, pool table and teen room were great.
December 1, 2011
Rated 4 out of 5 by kmarch2014 Excellent Hotel
My husband and I stayed at the Sheraton Kona for our honeymoon. We were greeted by friendly people and given a few gifts for our recent marriage. The room we stayed in was very well kept up and decorated in a modern style, which I like. The king size bed was amazingly comfortable and we slept soundly each night. Since we were on our honeymoon, we decided to splurge for an oceanview room. It was the best decision we made because the view was breathtaking. The hotel is right on the water and we woke up every morning and looked at the beautiful blue water. We were also close to the pool and slide, which wasn't noisy at all, and we enjoyed watching people go down the slide or swim in the pool.
We did end up having a problem with housekeeping one day, and they never showed up to clean the room. We had to call for fresh towels and water and finally received that. We told the front desk about our issue at checkout and they gave us something in return. Out of an entire week there, missing one day of housekeeping wasn't a big deal to us. The staff was friendly and everyone said aloha as you walked by.
The only issue I have with the hotel is the elevator. We were on the fourth floor and the elevator was sooooo slow. It doesn't help that there is no air-conditioning in the elevator because it got really hot as well. By the time you got out, you would be sweating up a storm. In a location that has high humidity, I would say they should update their elevators a little bit.
Overall we had a great experience and we have talked about going back as soon as we can!
July 23, 2014
Rated 4 out of 5 by PLKA Wonderful resort; dining options fall short
This was a repeat visit, and overall we had another wonderful stay. Staff was extremely courteous. Hotel has two wonderful upscale dining options, but with two teenagers in tow, we focused on casual dining, and while these are available the hours need to be extended. The take out coffee and snack kiosk closes at 11 am (what were they thinking!!) and the poolside service stops at 5:30. Both of these areas also seem a tad understaffed, especially the coffee kiosk who only had one person every morning that I stopped by.
July 5, 2014
Rated 4 out of 5 by WTsince74 Beautiful location
An ocean front view for nightly manta ray dances in the waters at the shoreline made the stay most memorable.
The same rocky coast line feature made the resort feel disconnected from its most attractive feature; the water front. Wish there was an effort that could be made in the services offered at the facility, or by coordination with local boat ramp area of the bay, to make the resort feel more connected.
December 3, 2013
Rated 5 out of 5 by Hokuboy14 Amazing stay at Sheraton Kona
Sheraton Kona has great staff, amazing attention to detail for food and beverage and service. Sheraton Kona has the best location on the bay with vantage points for great sunsets, water and cultural activities. Rooms are of excellent size, comfortable and upscale. The manta ray watch at night is something you cannot experience any where else,
July 15, 2014
Rated 1 out of 5 by acervant This hotel needs a renovation
Our "ocean view" was very unattractive sights of the hotels roof tops and some ocean. Hotel was out of soap the first four days that we were there. Our room had water damage on one entire wall. Our shower water switched from hot to cold during every shower. I went on their local web page to submit my complaints while I was their guest. It has been almost one week and no one has responded back to us.
April 23, 2013
Rated 5 out of 5 by Romantic40 going the extra distance
It was our 40th wedding anniversary And we had booked a room facing the mountain. The hotel upgraded us to an ocean view. We were also presented with a coupon for drinks in the restaurant. On our anniversary chocolate covered strawberries were delivered to our door. Everywhere we went we were congratulated on our milestone. We were truly made to feel very special. Thank you Sheraton
July 13, 2014
Rated 4 out of 5 by Lilygirl Enjoyed this hotel
Staff members were very friendly and worked to accommodate our needs. Very nice facility that has the unique feature of being able to observe the mantas.
July 18, 2014
Rated 5 out of 5 by CarolMark This hotel is exceptional!
Our stay was heavenly! The staff was so attentive! The hotel landscape is lush and the sea view from our room was amazing!
We loved morning yoga facing the ocean, hula lessons, walking the pathway along the shore line, resting by the delightful pool and attending the little church nestled on the garden. Great weather, great food....Our vacation was perfect!
January 24, 2014
Rated 5 out of 5 by rnavor5654 Hotel Staff with Great Aloha Spirit
Driving up to the lobby, asking staff for help, passing staff in the corridors or at the pool through check-out, the staff had the "BEST" Aloha Spirit, gracious attitude, and best smiles I've EVER experienced in any hotel in Hawaii... We are definitely staying here next year again for the Kona Marathon. Thank you for making our experience most memorable.
Rudy, Terry & Mom
June 24, 2013
Rated 5 out of 5 by travelman A great place
The hotel continues to evolve since our first visit 8 yrs ago. Have been coming ever since about 3-4 times a year. Beautiful grounds, great location, warm employees and a cultural treasure trove of hawaiian history. The mantas at night are a wonder. Just a great hotel to stay while in Kona area.
drawback: a resort fee over over $30 per day. That is unacceptable.
December 13, 2013
Rated 5 out of 5 by Queenmommy This hotel offers great value
This hotel treats platinum members well. We stayed for five nights in August 2013. The staff is always helpful and friendly. We got upgraded to a suite and that was appreciated. The breakfast was great. They offered different things every day so you don't get bored. The kids love the pool and slide. It's never too busy. We will definitely stay here again! Mahalo!
August 30, 2013
Rated 4 out of 5 by clairebear415 ~Kona Sheraton ~
This hotel was one of the most beautiful Sheratons I've ever been to! Pretty scenery and beautiful nature along with activities for the kids and a fun waterside! I would totally recommend it and would definitely go back soon! Everybody was super friendly too and very helpful!! Love, Love, Love the Sheraton Kona Resort & Spa at Keauhou Bay, mahalo!!!! =)
July 13, 2014
Rated 5 out of 5 by airport Great facility, super staff!
The hotel and surrounding landscape are absolutely beautiful. The entire staff was always friendly and accommodating from the breakfast waitstaff to the super valet guys. Great place for families with the nice pools, though gets quite noisy when trying to just read or relax without kids. Overall, awesome vacation, much due to the accommodations.
October 7, 2012
Rated 5 out of 5 by Junior25O Absolutely Amazing
The moment I arrived I knew I picked the Best Hotel on the Island. I was greeted by the friendly valet staff and front desk. Check in was incredibly fast and informative. The room had a view from the balcony window as well as outside the door. The room was always clean each day I returned. I also Loved how the gym was accessible 24hrs. It allowed me to get my workout done either before i started my day or after I returned from my activities. I was also very pleased with the dinning, I enjoyed the breakfast buffet during my stay, everything I ate was amazing and fresh, i enjoyed the wide variety from fresh fruits to the made to order omelets. And once again the service in the dinning area was great with the helpful service. I truly enjoyed my stay and will definitely book with the Sheraton for my next visit as well as letting my friends and family know where they should stay when they go to Hawaii. Thank you Sheraton you made me fall in Love with Hawaii
February 17, 2013
Rated 5 out of 5 by Gayle53 Fun place to take grandchild
We had a great weekend in late January with our two-year old granddaughter. We spent a lot of time at the sandy end of the pool and she got to play with other kids. She also liked walking around the nicely laid out hotel with stairs and a waterfall. We saw whales from the pool and the hammock. Staff was always courteous and helpful.
January 30, 2013
Rated 5 out of 5 by bqc24 Sheraton stay July '13
Our first time to Kona and the Sheraton made the stay memorable. Our whole family thoroughly enjoyed the pool and its slide and kiddie beach. Another plus was that the pool was comfortably warm. The Sheraton staff was extremely polite and helpful, exemplifying the ohana spirit. We would definitely come back to this hotel again.
July 30, 2013
Rated 4 out of 5 by TravelGuy1975 Great Hotel
Food was EXTREMELY overpriced. I would suggest walking down the street to the store and stocking up. I had a sandwich and soda and it was over $20
March 29, 2014