Sheraton Kona Resort & Spa at Keauhou Bay

  • 78-128 Ehukai Street
  • Kailua-Kona,
  • Hawaii
  • 96740
  • United States
  • Map
 

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 619 reviewers.
Rated 4 out of 5 by Great location and attentative staff Asplatinum members we had a nice suite up-grade and chose the free continental breakfast; good value. The hotel needs some renovation in the bathrooms and noisy airconditioning but comes with spacious rooms. Great location and the ocean view rooms allow for great manta ray watching at night. July 22, 2014
Rated 2 out of 5 by This hotel needs improvements Overall this hotel did not meet my expectations. It was run down, the service was unsatisfactory and the hotel was not up to Sheraton standards. I would not recommend this hotel to any one. July 21, 2014
Rated 5 out of 5 by COURTEOUS We stayed at Sheraton Keauhou for 2 nights and we enjoyed all the employees, food and service. We look forward to returning again & will suggest your hotel to others. July 21, 2014
Rated 5 out of 5 by Great service An example of the great service we received throughout our stay. We had to change rooms because of the air-conditioning not working and the part would take some time to get in. The transition was made as painless as possible. While we were looking at alternative rooms with the manager, my wife mentioned how much she liked white meat pineapple. She surprised her by having this in our room when we returned later in the evening. July 21, 2014
Rated 5 out of 5 by Ocean Front Hotel with water activities Sheraton Kona faces Keauhou bay and offers all the water sports you would want including night swims with the manta rays. The manicured lawns and rocky coastline invite you to relax and enjoy the warmth of the sun and the sounds of the ocean, a great way to get in touch with your thoughts or share time with someone special. Cultural tours and activities add to the magic of this property. Rays on the Bay is the most incredible location for a restaurant. July 19, 2014
Rated 4 out of 5 by Enjoyed this hotel Staff members were very friendly and worked to accommodate our needs. Very nice facility that has the unique feature of being able to observe the mantas. July 19, 2014
Rated 4 out of 5 by This is hotel has decent size room I booked the ocean view facing the bay, which was beautiful. The beds were very small. The mattress sheets were very short. It keeps rolling up on me. The maid service were inconsistent - some days we are short of soaps, others coffee. But overall, our room was clean and always had the correct number of towels. The Concierges were mostly good - 1 may be less friendly. Guest service calls were picked up slowly. Front desk service was good. Valet was very friendly and so was the poolside service. We didn't eat at the hotel once - too expensive. Very disappointed the Golf course there was closed. July 17, 2014
Rated 3 out of 5 by I was satisfied until I arrived home. I was very satisfied with my stay until I returned home and found I was charged 54 dollars on my credit card and was informed that in spite of paying a high price for a room, which I did not mind it is an amazing hotel but I was also charged a resort charge of 30 dollars a day and that is ridiculous. I have stayed in other 5 star resorts and not had this issue. Rest assured I will not stay at a Sheridan again nor well I recommend you to others. July 16, 2014
Rated 4 out of 5 by Fantastic It was an amazing stay at this resort. My wife and I just loved this place. We spent a week and we enjoyed the fullest. July 16, 2014
Rated 5 out of 5 by Amazing stay at Sheraton Kona Sheraton Kona has great staff, amazing attention to detail for food and beverage and service. Sheraton Kona has the best location on the bay with vantage points for great sunsets, water and cultural activities. Rooms are of excellent size, comfortable and upscale. The manta ray watch at night is something you cannot experience any where else, July 15, 2014
Rated 5 out of 5 by Great wedding venue My niece had here wedding here and it was elegant and easy from beginning to end. The hotel staff took care of everything and made it very easy on the whole family involved. Beautiful ceremony overlooking the ocean bay with music and flowers everywhere. July 14, 2014
Rated 5 out of 5 by going the extra distance It was our 40th wedding anniversary And we had booked a room facing the mountain. The hotel upgraded us to an ocean view. We were also presented with a coupon for drinks in the restaurant. On our anniversary chocolate covered strawberries were delivered to our door. Everywhere we went we were congratulated on our milestone. We were truly made to feel very special. Thank you Sheraton July 13, 2014
Rated 4 out of 5 by ~Kona Sheraton ~ This hotel was one of the most beautiful Sheratons I've ever been to! Pretty scenery and beautiful nature along with activities for the kids and a fun waterside! I would totally recommend it and would definitely go back soon! Everybody was super friendly too and very helpful!! Love, Love, Love the Sheraton Kona Resort & Spa at Keauhou Bay, mahalo!!!! =) July 13, 2014
Rated 3 out of 5 by Pool Bar needs improvement The pool bar closed was before the pool closed so you couldn't get a drink. Pool bar was out of Strawberries during our entire 6 day stay. Also out of other ingrediants to make smoothies. Our Pina colada's each day was made differently. It wasn't consistant. Servers were great though July 7, 2014
Rated 4 out of 5 by Wonderful resort; dining options fall short This was a repeat visit, and overall we had another wonderful stay. Staff was extremely courteous. Hotel has two wonderful upscale dining options, but with two teenagers in tow, we focused on casual dining, and while these are available the hours need to be extended. The take out coffee and snack kiosk closes at 11 am (what were they thinking!!) and the poolside service stops at 5:30. Both of these areas also seem a tad understaffed, especially the coffee kiosk who only had one person every morning that I stopped by. July 5, 2014
Rated 5 out of 5 by A Week in Paradise We loved the facility, the views, the location, and the cleanliness! The staff was also very friendly and helpful. Thank you for making our trip to Kona a fabulous one to remember! July 3, 2014
Rated 3 out of 5 by Good, Some Opportunity We've stayed here a couple of times. Convenient to Kona and a nice setting without being overly big and cumbersome to get around. Decent main restaurant. You pay a resort fee here even when using points, waived at the other major resort we stayed at. Room had minor issues (leaking AC), but we dealt with it. July 3, 2014
Rated 4 out of 5 by One thing to think about changing For the most part, my family and I enjoyed staying at your hotel. The associates were very friendly and helpful. I did request connecting rooms due to the fact that my parents are in their 90's and they both need assistance. Your front desk associates stated that there were no connecting rooms and that we could have rooms next to each other. Upon entering the rooms, we found out, to our suprise, that they indeed were connecting rooms. The one concern I have is your shower control. In room 4648, the shower control was so complex for my 95 year old father and my 90 year old mother. It caused them much anguish and stress to figure out how to work the shower. The 2 different control knobs are very confusing and I would suggest installing something simple. Please take a look at that and I would like a response back. Other than that, we had a wonderful time. July 1, 2014
Rated 5 out of 5 by Kona in June Excellent location and great food experience. The ocean location was great! June 30, 2014
Rated 3 out of 5 by 1st time to big island Don't put high expectations. Wish workers are more friendly there. June 30, 2014
Rated 4 out of 5 by Internet/Cell Issue No cell reception in first room assigned. Both our businesses transfer calls to cell when we are not on Maui. Very critical service for us. Phoned resort operator who was very curt, did not listen carefully to what we were asking and immediately transferred to Time Warner. When rep realized not an internet problem, told us to talk to Sheraton staff. Sheraton operator remembered us 'phoning and said it was a Time Warner issue. After some persistence on our part, she said she would send someone to the room. Denise from Maintenance appeared shortly, asked if she needed to reset router. We explained problem. She took out her phone and alas, no service in the room. No problem outside the room. She went to front desk, checked on alternate room and returned with key. Accompanied us to new room and made sure all okay. Denise was a model of excellent customer service (and a very nice person). We are both in the hospitality business and have been for many years. This was a quick getaway to a neighbor island. Not suggesting how to run the business, but if I were manager, I would do some additional customer service training with whomever answers when we 'phoned from room. Did not ruin our stay, but almost had us looking quickly for another resort with cell service. June 30, 2014
Rated 4 out of 5 by This hotel has a great location Very good location with two beach parks very close, with the possibility to snorkel with manta rays in front of the hotel. The only down side is that the rooms are bit old. June 27, 2014
Rated 1 out of 5 by Family trip & Kona Marathon Starting at check in (6pm), I noticed the stay would be not good. The front desk rep says that the room is not ready...finally we could check in and since it was already late we decided to order room service. There was no menu in the room, so I called guest service and they said the menu will be delivered. Nobody came, so I had to call again and the menu was finally delivered (1.5 hours after the first request). Next day after we prepared to go to the Aloha Friday Run and left the room at 4pm, I called housekeeping before leaving the room to make sure they clean it, we came back after dinner (10pm) and the room was untouched. Nobody came to clean. The third day, we left the hotel early and housekeeping did clean the room...actually they only changed the linens and put new towels. The rest was untouched. Tissue paper was finished and they didn't change it. On our last day we decided to spend time at the pool, so I called around noon to request housekeeping to make up the room. Initially we planned to go directly to the mall, but had to change the baby. So we went to the room and surprise again it was 5:30pm and nobody came to clean the room. I called again and told them to send somebody to clean the room. Eventually they came and did it...same cleaning quality as the previous day. In our last morning, before check out, I noticed that there was no newspaper delivered (the previous 3 days we had it delivered...maybe because I am Plat). I called guest services and they said...it is only delivered to gold and plats. Are you? Yes, so please could you send somebody to deliver it (it was 6:55am). You can come to the front desk and grab one, if we have copies left (that was the GS rep answer). Finally, at check out the FD rep asked how was my stay...I summarized it and told her it was not good. She didn't care at all. Then I asked if I could contact the General Manager (Mr Mathew Grauso), she said that she doesn't know where he is and if I want to talk to somebody, I had to talk to the FD manager. So that is what the Sheraton Kona at Keauhou can offer you. Considering I am a lifetime platinum, I can't imagine what kind of service general members are entitled to. June 24, 2014
Rated 2 out of 5 by Temper your expectations If you can look past the hideous, pristine view robbing architecture of 70's era chicken wire and cement, popcorn ceilings and Pier One furnishings, you will discover a hotel with an inverted sense of customer service and food to match. It communicated the atmosphere of a restaurant on the verge of bankruptcy: empty, hopeless and devoid of a reason to try. After 3 days into a 7 day stay, we checked out. June 17, 2014
Rated 5 out of 5 by Wedding in Hawaii Great hotel! Beds are so comfortable. Staff were excellent at helping with small last minute details for my wedding!!! June 17, 2014
Rated 5 out of 5 by Sheraton - Kona I was greatly impressed with my visit. It has been upgraded since my visit in 2004!!! June 12, 2014
Rated 3 out of 5 by overpriced I am not a fan of your resort fee June 10, 2014
Rated 5 out of 5 by The hotel has a great view of the ocean and the grounds are BEAUTIFUL! This hotel really meet and exceeded my expectations, The ocean view, with the garden and the mountains was fantasist, Breakfast became a little boring but OK, We went to Rays on the Bays but I was not impressed with the serve.nor the food/ The waiter never came back to check to see if we need ed water. I had a burger and it was more bread than meat. I guess one out of many is not to bad.I would have done better at MacDonald s. The MUSIC was GREAT!, June 10, 2014
Rated 5 out of 5 by Nice Location Pleasant staff, Relaxing enviorment, Good food, would recommend to others and we will return! June 7, 2014
Rated 4 out of 5 by attentive friendly staff We brought 2 families with us (kids and grandkids) and booked 3 rooms. Puka checked us all in upgraded rooms and suites and took care of everything. I think her name was Puka, and she was a gem. Also, the concierge, Gary, was most helpful and knowledgeable about all the activities we asked about. I have stayed here before, but this was by far an upgraded experience. Kudos to the management. perfect stay! June 6, 2014
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