Rated 4 out of 5 by Norm Beautiful Facilty
Beautiful hotel and grounds. Food is weak, suggest eating at nearby restaurants. Good idea to rent a car as most things require going off site and taxis are quite expensive.
August 18, 2014
Rated 3 out of 5 by TripKona Kona in August - pre Hurricane warning
Room was fairly clean, had large spider web under front of dresser with black spider, dresser side was dirty like old food stains on it and trashcans inside dirty too. Overall experience was nice, pool, food, view, free shuttle to town/shopping. Humid may have been due to Hurricane on it's way
August 7, 2014
Rated 5 out of 5 by Julie26 Dream Vacation Resort
As SPG Members this is our 3rd stay at this resort, and the first stay since the proprery renewal. Outstanding changes have been made to the property. From the moment you drive up the guest services unfold. The views from the different locations of the resort are unmatched. The updated decor, the coordinating features, and the freshness of the entire facility was outstanding. The resort pools and grounds were extremely well maintained. I would highly recommend this resort location.
March 7, 2013
Rated 3 out of 5 by Unique0401 Not for couple 40 and under
The hotel it self was nice. Great views from room. They kept the room clean. The only problem my husband and I had was that everything closed at 10pm its a resort and we couldn't get anything to eat after 10pm. The dinning options were limited. So be ready to use the shuttle/rental car to seek other option over priced at the resort. If your looking for entertaiment after hours not the hotel for that. The resort was for older crowd. Also there is no good sand beaches in the area.
February 19, 2014
Rated 5 out of 5 by bumpsy3 The hotel has a great view of the ocean and the grounds are BEAUTIFUL!
This hotel really meet and exceeded my expectations, The ocean view, with the garden and the mountains was fantasist, Breakfast became a little boring but OK, We went to Rays on the Bays but I was not impressed with the serve.nor the food/ The waiter never came back to check to see if we need ed water. I had a burger and it was more bread than meat. I guess one out of many is not to bad.I would have done better at MacDonald s. The MUSIC was GREAT!,
June 9, 2014
Rated 3 out of 5 by Unhappyplatinumember Well refurbished but still need more work
Lobby area is modern and luxurious. Our suite is deluxe but bathroom needs further modernisation. Fridge in bedroom instead of the pantry is strange.
August 18, 2014
Rated 5 out of 5 by BlackTulip Fun Hotel in a beautiful surrounding
Large beautiful hotel premises facilitate everybody's expectation. It's very calming, romantic, child safe, fun accommodating.
Large pools are excellent. They even have a water slide. Garden is so beautiful. Wedding chapel is the boring item. But I attended a wedding, out side it was so beautiful. Staff is very courteous & friendly. Buffet is excellent. We did not use the bar that much, but it gives beautiful ocean view. Doesn't matter which room you stay, always get the best.
November 2, 2013
Rated 4 out of 5 by 1honolulu value
for our needs, this resort was too far from the kailua-kona town and wasn't as clean as it should be. there was water dripping from the floor above onto the lanai table and floor, making it a hazard for my elderly mom. the bathtub was so very slippery, also a hazard, even with the rubber mat provided. the resort features are great for families, honeymooners, and those wanting a restful getaway. i would not recommend it to my family because of location, price and cleanliness.
August 24, 2013
Rated 4 out of 5 by Len28 Received with Great Aloha!
I truly enjoyed by stay the Sheraton Keauhou. This was my first time staying at your hotel. Your staff was wonderful, very hospitable, and I was always greeted with a smile. I would definitely return and I have already recommended this hotel to a few people.
One thing I would like to note, more so as an eye sore, I noticed renovation was probably taking place on the bottom floor of the 3rd floor facing makai side of hotel. Fix that hole! Other than that hotel looked great!
September 5, 2012
Rated 3 out of 5 by Sheena1 Excellent location for seeing the Big Island
We had a room with a spectacular ocean view, thanks to SPG. Our main complaint was with the dining service where the staffing level was inadequate and the wait staff seemed poorly trained. This was particularly true at breakfast where many of the staff were only particularly pleasant when they presented the bill. There were exceptions, of course. We were not fans of the multi-purpose evening dining area or the loudness of the music. The food in both dining areas was good.
February 10, 2013
Rated 5 out of 5 by Romantic40 going the extra distance
It was our 40th wedding anniversary And we had booked a room facing the mountain. The hotel upgraded us to an ocean view. We were also presented with a coupon for drinks in the restaurant. On our anniversary chocolate covered strawberries were delivered to our door. Everywhere we went we were congratulated on our milestone. We were truly made to feel very special. Thank you Sheraton
July 13, 2014
Rated 3 out of 5 by Ikuyu The staff is excellent and has a grand exterior
The staffing at the Sheraton was excellent! The exterior of the facility and its layout was wonderful. It wasn't until one entered the room that the hotel went downhill.
We had to have the exhaust vent cleaned, it was covered with soot. There was no stereo, cd player for blue ray/dvd player, which was an inconvenience since we purchase cds and dvds during our trip.
Golf was virtually ruled out, which was a disappointment since we played golf on all our trips to Hawaii.
September 22, 2013
Rated 5 out of 5 by HawaiiLovr Wonderful Place in Paradise!
The new lobby is beautiful and we enjoyed the live music they had in both the lobby and the restaurant which has great new furniture and a wonderful view! The fitness center is the most amazing place -- it made it a pleasure to work out in paradise with a view of the sunset! We loved the pool, and the business center was great as well! Loved the new furniture in the room and on the patio too! The staff was nice and they were generous with the late checkout thanks to SPG!
October 31, 2012
Rated 5 out of 5 by JC808 Short Neighbor Island Stay
The hotel's location was excellent as it was accessible from the major highway and the famous Alii Drive towards downtown Kona. Our hotel room was comfortable and clean. And the staff were helpful and excellent especially the front desk and the bell men. We will definitely come back.
August 3, 2014
Rated 5 out of 5 by Mary53112 Five Star treatment from the staff
My husband and I spent 3 nights here at the end of a 2 week trip to Hawaii. We arrived a day early due to the national park closures, and unknown to us, just before the Ironman Triathalon. The hotel was very full but service did not suffer.
I have spent about 30 nights in hotels in the last year, and the staff here made an impression on me that surpasses all of the others. Almost every hotel employee that I interacted with did whatever they could to make my stay more pleasant, and in a way that I thought they did it because they cared, not because it was expected. Nani in the front reception team is fantastic.
We dined at Rays on the Bay and also enjoyed the hotel buffet breakfast. The food at both was outstanding. Our room was clean and comfortable.
We will certainly be back the next time we are on the Big Island!
October 25, 2013
Rated 4 out of 5 by Gerry007 Lacks choice of restaurants
The clerk at check-in, Christie, was simply outstanding. My profile had a preference for a king size bed but this did not get through when using Starwood points.
Christie went the extra mile to ensure a king size bed was made available to me.
Unfortunately, it has become more difficult to get what you want when using Starwood points. It is a long way from the Westin experience I enjoyed back 20 years ago when I first became a Westin Preferred Guest.
February 25, 2014
Rated 4 out of 5 by Monkeymum Lovely stay at Sheraton Kona
Had a wonderful time staying at the Sheraton Kona Resort and Spa. Grounds are well maintained and pool area is great. Friendly staff. The only thing is the bathrooms could do with an update. Beds are comfortable and the room is spacious. I would definitely recommend this hotel to families and I think it's also a lovely place for a wedding.
July 22, 2014
Rated 5 out of 5 by SueM Above and Beyond
This hotel was a very nice hotel and I was happy with my stay. The staff really exceeded my expectations after I had checked out and discovered that I had forgotten a ring in my room's safe. The security staff was diligent in obtaining permission to enter the room from its current occupants. They recovered the ring and have mailed it to me via certified mail. I really appreciated the effort and concern shown by the Sheraton team and particularly Dan in Security.
February 14, 2013
Rated 5 out of 5 by KMM23 Outstanding senery and facilities!
The Sheraton Kona Resort and Spa exceeded expectations and the surrounding beauty matched any marketing brochure. Worth the extras of Ocean View rooms with breakfast!
The Mantas, Whales and Dolphins, Wow!
Pool, staff, and facilities are all first class!
Plus the nearby town of Kailua-Kona is by far the most happening little town I found on the Big Island. Some of the best snorkeling and waves as well!
Thanks for a wonderful stay. Planning a longer one next time!
March 14, 2013
Rated 4 out of 5 by Jennifer62 Great for relaxation
It is quiet and clean and great views of the ocean, close to shopping, local attractions and Kona and easily accessible from the airport by car. Without a car has a free Trolly to access the nearby town, shopping and restaurants
August 7, 2014
Rated 2 out of 5 by Nope11 The hotel was ok
The hotel staff was not responsive when called (e.g. called front desk due to ants in room & to get room service food menu and no action was taken). The female concierge was very friendly & helpful.
August 9, 2014
Rated 5 out of 5 by John3269 Great Hotel
This hotel treats SPG platinum elite very well.
August 18, 2014
Rated 4 out of 5 by DJLA great location
we loved the hotel and our room. having an ocean view overlooking the bay where the Manta rays are and being able to listen to the ocean waves just added to the ambiance of the stay. the restaurant Rays on the bay is lovely with a menu that needs to have more selection. we ate there twice the the rest of the time went into town to eat. The breakfast buffet was great and the staff there were very efficient. Did not use the spa. overall a great place to stay.
November 26, 2012
Rated 4 out of 5 by Katastic Vacation paradise!
Amazing ocean views & resort location. Really helpful staff. Best luau on the island! Amazingly the luau food was as great as the show! Beds & linens were great quality. Breakfast buffet was well stocked w a lot of selections and fresh fruit.
The water slide was awesome for kids of all ages!
Only thing that keeps it from overall excellence is "high end" Ray's restaurant that had a limited menu, limited wine list and so so food. Spa was fine. Gym was great.
July 28, 2013
Rated 5 out of 5 by Jeff2013 Great People
Any chain can build a good looking facility. Sheraton has of course done this in Kona. What is really special? The Sheraton Kona's people provide service way beyond expectations. The front desk woman, that checked us in, set up a fantastic week. We are very appreciative. The rest of the staff had great attitudes. Hats off to the folks empowering the staff to help guests. Oh, by the way, the facility is clean, well maintained, great view, food was good etc.
March 13, 2013
Rated 4 out of 5 by clairebear415 ~Kona Sheraton ~
This hotel was one of the most beautiful Sheratons I've ever been to! Pretty scenery and beautiful nature along with activities for the kids and a fun waterside! I would totally recommend it and would definitely go back soon! Everybody was super friendly too and very helpful!! Love, Love, Love the Sheraton Kona Resort & Spa at Keauhou Bay, mahalo!!!! =)
July 13, 2014
Rated 5 out of 5 by Hokuboy14 Amazing stay at Sheraton Kona
Sheraton Kona has great staff, amazing attention to detail for food and beverage and service. Sheraton Kona has the best location on the bay with vantage points for great sunsets, water and cultural activities. Rooms are of excellent size, comfortable and upscale. The manta ray watch at night is something you cannot experience any where else,
July 15, 2014
Rated 2 out of 5 by RobbL Temper your expectations
If you can look past the hideous, pristine view robbing architecture of 70's era chicken wire and cement, popcorn ceilings and Pier One furnishings, you will discover a hotel with an inverted sense of customer service and food to match. It communicated the atmosphere of a restaurant on the verge of bankruptcy: empty, hopeless and devoid of a reason to try. After 3 days into a 7 day stay, we checked out.
June 17, 2014
Rated 4 out of 5 by Traveler Friendly staff.
Great landscaping and pool. Service was excellent. It would have been good to have another choice of restaurants other than Rays', although it was very nice. Criticisms are minor. Add a second chair to the room. Our chest of drawers tilted forward and the drawers slid open on their own. Solved by putting two wash cloths under the legs. The patio above us drained onto ours and we constantly had a pool of water. The daily yoga classes were fantastic.
May 24, 2013
Rated 5 out of 5 by SherrieC A wonderful place for R&R
We chose to celebrate our 30th Wedding Anniversary here and were not disappointed! The staff members were friendly and so accommodating! The property itself, views and amenities were fantastic. We spent a lot of time at the pool (which has a fun pool slide and unending views), enjoyed all the restaurants (great food) and celebrated our special event at Rays on the Bay with a fun early sunset dinner. Great memories! Can't wait to go back some day.
January 16, 2014