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Rated 4.1 out of 5 by 552 reviewers.
Rated 5 out of 5 by Awesome Resort We'll be back Very nice resort! As a platinum, we were upgraded to a ocean view family suite prior to check-in. The hotel is older, but has been extensively remodeled in the last 5 years. The hotel had new, modern appearance. Immediately after check-in we went to see Samantha, the concierge, and booked a Manta Ray snorkel, golf and a helicopter ride. Sam was very friendly, knowledgeable and worked hard to book exactly the excursions we were looking for. We ate dinner at Ray's the first night. The food and service were excellent. They also had a live band and a dance floor. After eating we walked out to the viewing area to watch the Manta Rays. The only problem that we experienced during our stay was that our room was located directly above Ray's and my wife found it difficult to sleep. We reported this to the front desk the next morning and we were moved to a larger, Corner suite that had a patio that was larger than our first room. That's what I call great service. The resort has a huge pool with a 200' water slide, which we used on two days. This resort also does an excellent job of recognizing Platinum guests. At check-in were give platinum colored wrist bands to wear during our stay. We got 15% off in all the restaurants and at breakfast each morning they brought us out a special plate of pastries without asking. My favorite was the Long John that was topped with a strip of bacon, caramel, and chocolate! We will definitely stay at the Sheraton Kona the next time we visit the Big Island. September 25, 2014
Rated 5 out of 5 by Spectacular Location. Very Comfortable Stay My wife and I spent a week here and we were very impressed with the hotel's location and the upkeep of the property. The views here are quite fantastic and excellent for a laid back visit to the Big Island. It is also quite close to the Kona area - 15 minute drive times each way. The service and staff here are excellent - very polite, friendly and our concierge was exceedingly helpful in getting us booked on a last minute helicopter tour. I would strongly advise that you Yelp yourself to other locations to eat/drink instead of dining at the resort. Big Island isn't exactly a foodie destination but you can certainly get better bang for your buck elsewhere. The breakfast cafe they have in the morning is a notable exception - we preferred that over the restaurant buffet that is served in the morning. The pool area is also quite fun - try the water slide! You're never too old for a water slide. My one tip - beware the Luau. This is not run by the hotel - although it is held on hotel property. Apparently the Luau here is one of the best on the Kona side of the island but it is unfortunately subject to weather. It rained during our Luau and they moved it to the convention center ballroom- which completely killed the atmosphere of the event. Make sure the evening is clear before you buy tickets (which are pretty pricey to begin with). Maybe it will be better the next time we go. Overall - I would absolutely wholeheartedly advise that you stay here if you're looking for an SPG hotel on the Kona side of Big Island. September 25, 2014
Rated 5 out of 5 by Exceeded All Expectations I have traveled all around the world and this is by far one of my favorite Starwood properties. The views and location are unbelievable. The staff is outstanding - especially Rose at the pool restaurant. I have been to this hotel many times and have never been disappointed. The staff is wonderful and makes you feel at home at all times! I highly recommend this hotel and will definitely be back! September 10, 2014
Rated 4 out of 5 by Great location and staff pool bar slow dry food The location is great and views amazing. Rooms were spacious and provided an wonderful; quiet space. Only drawback was pool bar- bar fine but food service was very slow and when food came cold and dried out, two different occasions. September 22, 2014
Rated 2 out of 5 by Very Disappointing Great location. Friendly Staff. Hotel needs a lot of work. It needs lots of maintenance. My room had ants and bugs, the patio door could only be opened using my entire strength. The drawers in the furniture were stuck partially open. It was one of the more disappointing Sheraton hotels I have stayed in over the last few years, especially considering that it is in a premium location on the Kona coast. September 7, 2014
Rated 5 out of 5 by Great Experiance The room was great and the service was superb. The view from our room was incomparable. September 21, 2014
Rated 3 out of 5 by Tired property even with latest renovations We arrived a day early for a weeklong bicycle tour that was to start in Kialua-Kona and go around the Big Island. The bicycle company advertised the property as a luxury accommodation, the Sheraton Kona is not. We had an early dinner at the poolside restaurant. The corn on the cob was not edible; the nachos had no discernible goat cheese (one of the highlighted ingredients) and the guacamole was a tasteless cream. Very family friendly, kids loved the water features. September 15, 2014
Rated 3 out of 5 by Good Locale Our family stayed in adjacent rooms which was convenient. The hotel has a great location, walking distance to the harbor for excursions, quiet location and well kept grounds. Dining at Rays was good and competitively priced for the area. The view is outstanding and be sure to check out the manta rays beginning around 9PM. So why only average? The hotel is a little tired and not everything worked in the room. The staff was hit and miss on courtesy, not what we normally see at SPG locales. Not enough to not recommend going - just not quite up to our SPG expectations which are very high. August 4, 2014
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