Rated 4 out of 5 by CHRIS950 Great Stay
My wife and I had a wonderful holiday enhanced by the approachability and professionalism of every member of staff we met throughout our 10 day stay. What a wonderful team.
September 28, 2014
Rated 5 out of 5 by Rizzit Perfect Escape
From the beginning to the end of our week long stay, the Blue Palace did not fail to meet, and in many cases exceed our expectations.
The location is cleverly situated as it gives you the impression of seclusion, that you are miles from anywhere (apart from the pretty little town of Plaka, which is 5 minute walk)and yet round the corner of the bay are many other hotels. The island of Spinalonga is in front of the hotel and provides a picturesque backdrop. The buildings are beautifully designed and at all times were spotlessly clean. Our accommodation was at the highest point of the resort which we loved as the views were breathtaking. We had a private pool which was a welcome facility when we wanted to chill out in the apartment. Housekeeping service was excellent with two visits a day.
As it was September the large pools were virtually empty and there were always plenty of sun beds available at the pools or on the beach. The beach bar staff are wonderful and looked after us so well everyday. (Can highly recommend taking the little boat Posiedon out to explore the bay, available from the watersports area on the beach).
We didn't want to go far so the choice of having five different restaurants to choose from suited us well. We enjoyed the different decor and atmospheres in each location. Lots of choice on the menus and the food was excellent.
One of the greatest assets of this lovely resort is its staff. At all times they were friendly, cheerful and helpful.
We wanted a week of complete rest and relaxation. The Blue Palace provided this and so much more. Now we are back home we will dream of our return.
September 17, 2014
Rated 4 out of 5 by natalie12 Mixed Feelings
The hotel location is exceptionally good with wonderful views but larger than what we would usually go for.
For all the good work done the Pebble Beach is a draw back for adults let alone children as was the lift to the beach in busy times.
Staff were very helpful and polite at all times.
We were expecting the Superior Bungalows to be detached not part of a row right on top of another row of apartments..
September 12, 2014
Rated 4 out of 5 by haba101 Disappointed
We have been traveling to Greece, and staying at fabulous Starwood Hotels for years. This year we decided to have our children, and grandchild join us for a special holiday, and go to Crete for the first time. We chose Crete, specifically, for the Blue Palace, and because of our Platinum status. We did not get any upgrade, but I understand "upon availability". Even when upgrades are not available, there is usually a graciousness, on arrival, and a desire to accommodate wherever possible. This property usually includes breakfast with basic rates, Because we were staying on a "cash and points" basis, our Platinum status only covered the amenity breakfast on one room, and they charged for the second room. I since learned they had every right to do so, but in all my years with SPG no property has ever done so. I guess I have become spoiled. On our same trip, another Starwood property, that could not upgrade us, surprised us with a bottle of wine in our room. This to me, is the Starwood way.
September 3, 2014
Rated 5 out of 5 by HappyHusband A Perfect Experience for our Honeymoon
Everything about this hotel is amazing. It is very relaxing, has a nice selection of restaurants, and a very calm beach that is perfect for swimming or relaxing. We went on our honeymoon, and already talked about going back for our anniversary.
The town leaves something to be desired, so we spend most of our time at the resort - which leaves little to be desired.
September 2, 2014
Rated 5 out of 5 by Matt21283 Heaven
This is the place to stay in Crete. It was the highlight of our vacation. I wish I could live there!
August 30, 2014
Rated 4 out of 5 by Chirpee General comments
Being in a bungalow was somewhat inconvenient
The young staff was very polite (Dino concierge was excellent)and helpful and the hotel is well coordinated for car and taxi service
Not used to rocky beach.
Restaurants : Flame was good, Blue Door and Isola were average.
Breakfast was comprehensive and staff was friendly.
Plunge pool very good, but towels and robes need to be softer
August 23, 2014
Rated 4 out of 5 by Nikolaos Great property, but PLEASE illuminate Spinalonga island!!
We arrived at Blue Palace on the 15th of August, during the peak weekend of the season. Unfortunately my SNA certificates did not go through, as the property was running at 100% capacity. As a Platinum member, i received complimentary buffet breakfast and internet access. At the end of our stay, we were declined late checkout, but we were offered a courtesy room, in case we wanted to go for a swim.
The property is great, featuring all necessary facilities for high-end leisure travelers and amazing views of the sea and the Spinalonga island. There were many families around (perfect for vacations with the kids), but the property is also ideal for a romantic gateway. The staff is genuinely polite and seemed to be very well-trained.
During the first night of our stay, we had the opportunity to enjoy the Spinalonga island (that lies right in front of the hotel) illuminated. The view was majestic. Later, we learned that this was after the hotel's request, due to the presence of a VIP guest. Unfortunately, the second night the guest had departed and the lights were off. To our surprise, we learned that the cost for keeping the Spinalonga island illuminated for the rest of the season was just 2000 euros and that the locals were trying to raise the amount.
I can not think of a better way for the hotel to cater to their customers and gain invaluable goodwill from the local communities than significantly contributing towards the illumination of this unique landmark.
Tips for future travelers: The property is great, but i would recommend visiting the nearby villages also. Elounda is a little bit of a tourist trap, but Plaka is absolutely beautiful (walking distance from the resort). In Plaka we found amazing souvenirs and had delicious meals in great prices (do not invest a lot in fish, unless you can tell fresh from frozen). We recommend "Thalassa" in Plaka.
Recommendations to the Management:
1. The breakfast is not up to par with respect to other Luxury hotels around the world. During the hot Greek summer, i would suggest providing a bottle of cold water to each table and having a second person to help Ms Sofia at the crepes/omelet counter.
2. The internet connection is slow and requires logging in every time the device connects to the network. It might be useful to upgrade the software and the network capability. It was not a big deal for us, as we spent most of the time outdoors, but i might be for someone else in the future.
3. Our favorite spot, the couches on the outdoor deck, next to the check-in counter go completely dark after sunset. We were told that you can not use candles, because it is windy, but you can certainly use some kind of artificial light to capitalize on this beautiful spot.
Overall, it is a great property with a great deal of potential! Don't miss it!! ;)
August 20, 2014
Rated 5 out of 5 by Berre Nearly perfect !!
Would take too long to mention all the good things.( great food , staff very friendly, very good accomodation) Minor thing; 8 euro for 1 h of (slow) WIFI is a lack!.( or 50 euro for the whole stay) Maybe some coffee on the room...
August 18, 2014
Rated 4 out of 5 by ShellyJ Beautiful Resort
A beautiful resort with a fantastic view.Rooms are very spacious and comfortable. Restaurant service and food were very good. Pool/beach bathroom could use some care in cleanliness and maintenance but all others very nice. Staff are very friendly and helpful but beach staff could be a little more attentive. Although the spa looked gorgeous but we did not utilize it. A charge for our child to have a cot each not was high. I have never had to pay for him anywhere else.
August 13, 2014
Rated 4 out of 5 by jep64 restaurants
there is 4 restaurants for lunch or dinner; if you stay 1 week or more -half board, as my family and my-is sometimies boring to repeat restaurant twice or three times along the stay.
August 6, 2014
Rated 2 out of 5 by j75fr Fantastic location, poor service
The location of this place is truely perfect, amazing sea views, nice beach, small local restaurants within short walking distance.
The property has a SPA, quite good equiped gym and a professional but expensive center. Sun beds on the beach are comfortable.
Breakfast is of good choice, service is far away from exceptional during breakfast.
The rooms are not worth the money, quite old but clean. The private pool is indeed far away from private, I would even not call the room a bungalow, sea view pretty much depends on the building/barrier in front of view.
Service is the worst I have ever seen in a hotel of this category. The standard answer is no and they stick to the minimum they need to deliver. Sorting out a room key issue took half an hour without any sorry, Coffee machine unavailable, kettle with instant coffee against a fee which is for this kind of hotel ridiculous, ....
Platinum recognition is the worst I experienced at Starwood so far.
I indicated the issues in two surveys, one during and one after the stay with the request to discuss all the issues we had, got a standard answer weeks later, one you can google on the Internet.
I cannot recommend this place, in my eyes a waste of money and not on Starwood standards.
August 2, 2014
Rated 5 out of 5 by Enae Arrival/Restaurants
We arrived at 11 in the morning and our room was not ready, we had to wait till 3.30, what we think it was to long. Although I told the receptionist to call on my mobile if it is ready, they did not do.
The Flame and the Italian were very good. Unfortunately the quality of the Asian should be better.
July 30, 2014
Rated 5 out of 5 by YiannisAmericano Paradise Revisted
Every time we go to the Blue Palace, we never want to leave! We achieve total relaxation the whole time, Our rooms are always very comfortable with heavenly beds. We enjoy a private pool with the most scenic views in the world. Every night we begin our evening at Arsenali Bar where Nektarios and Kostas will make any drink to accommodate your wishes. The piano player, Yianni, plays very relaxing music. Our family met there every evening to socialize before we went to one of the resort's restaurants. Our favorites are the Blue Door and Flame. The staff seldom changes and the service and food are always excellent, especially the grilled octopus! We try to visit 2 places in Europe every year. The Blue Palace is always top on our list!
July 29, 2014
Rated 5 out of 5 by Rory1 Excellent
The blue palace was a wonderful experience for my family and I. Outstanding activities . Thought was going to be to remote but with planks and on site restaurants enough to do. My only complaint would be to get more cold air into funicular and lobby on ocean level.
July 29, 2014
Rated 5 out of 5 by Ron14 Unique. Hotel
We liked the fact that wherever you were in the hotel the views were spectacular.the staff were most helpful and it all certainly lived up to its 5 star rating.The restaurants on site provided a good overall choice of cuiisines.The small village of Plaka was an added attraction within easy walking distance. The only area which was not 100% was the key cards to the room doors which often took many attempts to open the door, but that aside absolutely no complaints
July 27, 2014
Rated 3 out of 5 by CGN55 Not a 5* and certainly not luxury
Having been lucky enough to stay in a number of 5* luxury resorts across the world, we expected the Blue Palace to meet expectations but it failed in all areas in our eyes.
The rooms are standard quality. We had a private pool which was a lovely extra in 35 degrees of heat but it was never cleaned and pretty grubby around the edges which you don't associate with 5* luxury. The double bed was too singles stuck together with a sheet, meaning we slept apart or cuddled up with one of us on a very hard and uncomfortable ridge; really romantic. The mattress was hard and not particularly comfortable. If you used the full pressure in the shower you flooded your bathroom in 2 minutes flat. There was a fruit bowl in the room but we never got any fruit.
Breakfast is by far the best meal of the day, lunch is ok but overpriced and inflexible for what you get (they wanted an extra 5 euros just for some cucumber to be added to a salad), and dinner in any of the restaurants is of poor quality and little flavour. At Blue Door there are too many staff who seem to insist on busying themselves unnecessarily so they spend their time interrupting your meal and conversation by refilling your drink every time you take a single sip. It took us 45 minutes to be acknowledged or receive a menu in the Asian restaurant which led to us walking out, beach staff argued with me when they presented me with the wrong drink instead of just changing it, and the reception don’t advise you to book restaurants so for our first two nights we couldn’t get a table and had to go elsewhere.
A 5* luxury is justified by the little extra touches that make you feel special; the personalised service, the care and attention to you as a guest, and the Blue Palace lacked this in abundance. A smile here and there and good service is free, something all (high) paying guests at the Blue Palace deserve. A real pity because the view is fabulous; the best bit by far.
July 23, 2014
Rated 5 out of 5 by Delightedone Superb!
A feast for the eyes, the mind, the body, and the soul! Beautifully maintained and staffed. Gracious and kind service with a friendly yet professional staff whose interest in your well being is genuine.
July 20, 2014
Rated 5 out of 5 by Crocky01 Resort with a real customer experience
Beautiful resort, breathtaking views, excellent customer experience, good food, kids friendly.
July 17, 2014
Rated 5 out of 5 by Luminita Blue Palace-a magical place
All this 7 days that i enjoy the view of sea, mediterranean food, i felt amazing. The stuff were so sociable, and kind. I guess this vacation will be memored like one of my favourite holidays. And of course im gonna come back next summer with pleasure :) Thank you
July 17, 2014
Rated 4 out of 5 by Mattavy The hotel did not know about our honeymoon package
We booked the honeymoon package but for some reason, the hotel was unaware and we had to repeatedly remind the staff of the things included in our package. And even after reminding the staff several times, out check out bill still included things that were included in our package. Other than that, the hotel was very relaxing.
July 14, 2014
Rated 5 out of 5 by dcg321 Gorgeous
We were in a sea view suite which was great. One of the best rooms I was ever in. Loved all the facilities.Restaurants are very overpriced and so we walked to the village next door for dinners. The hotels Greek tavern is reasonable and lovely for lunch.Breakfast is great. What we didn't like is everytime there was a power surge, the TVs turned on and woke us up. the front desk people were nice enough but poorly trained and every experience with them was n some way frustrating. Charging 50 euros for in room internet was not appreciated but the free wifi in the lobby worked reasonably well. Basic SPG card gets one nothing.
July 7, 2014
Rated 3 out of 5 by Wahaha Great view
Great view of the Spinalonga island, very private environment, and good restaurants
July 1, 2014
Rated 5 out of 5 by Forel2000 Staff in the restaurants
Our Hotel ist perfect
The Place ist perfect
But any Staff in the restaurants are unfrendly.....
June 30, 2014
Rated 2 out of 5 by Sarah85 Not a great stay
We were disappointed in the staff, the beach drinks were bad, made from mixes, and the buffet food was cold. it took two calls to the operator to get anything - like ice. At one point it took 45 minutes to get towels at the pool.
June 29, 2014
Rated 5 out of 5 by PeteyP A Welcome Rest after a long journey
We loved this resort and found the service to be excellent. The hotel was our last stop on a series of island tours in Greece. The staff met every need we had and we found the service to be excellent in every respect. Highly recommended for families traveling together. We will go again to Crete and will stay at the hotel again if possible.
June 27, 2014
Rated 5 out of 5 by RichardTW 3rd visit there
We keep coming back, the place allows me to take a breath after a day to life of stress and commotion. You will open your curtains every morning and be awestruck by the beauty of your surroundings. The only noise you'll hear is that of a fishing boat chugging past in the sea below.
June 24, 2014
Rated 5 out of 5 by David1961 "Paradise Found"
The perfect place in the perfect location. Incredible views with easy access to the local village at Plaka and short taxi ride to some excellent gastro taverns in Elounda. However the real standout for us at the Blue Palace were the staff. This is what really matters. Always friendly and keen to help from housekeeping, bars, restaurants, concierge and front reception. As a very frequent traveller, service is absolutely key and this hotel just delivered in spades. Like any place there are always small niggles (e.g. need better cardio machines in gym, better coffee in restaurants), but if the aim is to relax and enjoy good quality family time, look no further. Besides the general hotel facilities, my wife loved the spa treatments and staff there and i enjoyed the challenge of enduring the super powerful water jets in the thalasso pool. There was also a good array of water sports and top range boats (Mastercraft) for waterskiing. Go back?...My wife is already pestering me but you would also be hard pressed stopping me.
June 23, 2014
Rated 5 out of 5 by KV18 Beautiful Hotel and Resort
We stayed at the Blue Palace Hotel for our honeymoon and had a wonderful time! The room, facilities, services, and amenities were superb. Everyone was so friendly, helpful, and accommodating. The view is spectacular! We also had a nice excursion to the nearby historical island, Spinalonga. We recommend this hotel very highly. Thank you for making our stay so enjoyable!
June 22, 2014
Rated 5 out of 5 by SebLondon Fantastic hotel
Great hotel with amazing staff. Perfect for relaxing holidays or seminars. Beautiful part of Crete full of local culture. Highly recommended.
June 22, 2014