Rated 5 out of 5 by Luminita Blue Palace-a magical place
All this 7 days that i enjoy the view of sea, mediterranean food, i felt amazing. The stuff were so sociable, and kind. I guess this vacation will be memored like one of my favourite holidays. And of course im gonna come back next summer with pleasure :) Thank you
July 17, 2014
Rated 5 out of 5 by Raffster Heavenly
Let me start by writing that I am a harsh critic and it takes something really special to get me to gush but the Blue Palace deserves that honour.
This place has so many positives it is difficult to do justice to them all, but I will try.
1. Staff are outstanding, friendly, heartfelt. Nothing is too much trouble and you feel really welcome being here.
2. Starwood recognition is brilliant although all rooms and suites have views to die for.
3. Location. May be a challenge getting here but once here the views are some of the best any where in the world, and the little town of Plaka, 5 minutes walk has tavernas unspoilt by tourism and you must try some of them.
4. Facilities are great with a good choice of 5 restaurants , all different themes, and not overpriced, although Plaka is better value for Greek food.
One small and tiny criticism is please update the fitness centre. Lots of space and no reason not to have decent up to date treadmills and cross trainers.
We stayed here 4 nights and it wasn't long enough. I would return here without hesitation and anyone reading this review should seriously put the Blue Palace as a must stay.
Bravo to Starwood , Plaka, all the wonderful staff and Crete for the inspired culture and scenery.
May 1, 2014
Rated 4 out of 5 by Mattavy The hotel did not know about our honeymoon package
We booked the honeymoon package but for some reason, the hotel was unaware and we had to repeatedly remind the staff of the things included in our package. And even after reminding the staff several times, out check out bill still included things that were included in our package. Other than that, the hotel was very relaxing.
July 14, 2014
Rated 5 out of 5 by donald48 fantastic view
great room .
best view .
really good food in the asian ,and blue door .
breakfast was excellent every time .
great staff ,
the beach service by all was helpful, no faults we done
top man was your food and beverage manager ,special thanks to him .
and the ladies who do the rooms .and the man in charge of the blue door .well done
September 6, 2012
Rated 5 out of 5 by pat42 This hotel has an excelant place
The place of this hotel is realy good with the magnific view on the sea and without preturbation.
The peronnal of this hotel is really nice and attentiv to thier guest.
The contruction of the hotel is really integrated in the place.
August 16, 2012
Rated 4 out of 5 by DJ1979 Great Locations
The hotel was everything we had hoped for in our 1st family holiday, great location, great hotel & facilities, great food.. The only down side was that the staff where not always as friendly as you would expect for a 5 star hotel...
September 10, 2012
Rated 5 out of 5 by psimao14 This hotel was above all my expectations
We were in Blue Palace on our honeymoon and it was the best hotel for it. The room with private pool was a dream, the service was perfect, the food was great and the weather is so nice.
Thank you for a perfect stay.
September 17, 2012
Rated 1 out of 5 by ZAK921 Disappointed
We arrived at the Blue Palace for the second week of our two-week honeymoon in Greece, following the first week in Santorini (which was incredible, in case anyone is wondering). We were very much looking forward to the SPG luxury we know and love (being a gold member), and arrived to the hotel after a long ferry ride around 10pm. We got to our "upgraded" room, and I was immediately upset. The room was dingy, dark and small, and the private pool was anything but. I could see the entire pools of both neighboring rooms, along with their balconies - even their underoos hanging out to dry. Either way, we were tired and decided to get room service and figure the room out later. We ordered simple items: a Greek salad, margarita pizza and some kind of pita bread sampler. It arrived about 30 minutes later, and was a huge disappointment. The Greek salad was pathetic, with bland cheese (not at all feta) and huge smelly white onions... nothing like what we had in Santorini. The margarita pizza was a joke..a frozen pizza would have been worlds better. We ate very little and went to bed, hoping that it was just the day of travel that had gotten us down. Sadly, we were wrong. Each day at the Blue Palace was worse than the last, and by the time we left, we felt as though we were nothing but an inconvenience to the hotel. We spent our days finding ways to avoid the hotel at all costs -- let me clarify, not because of costs -- to avoid the rude and unhelpful staff, the filthy rooms, and the overall unpleasant vibe that permeated every inch of this large and expansive "resort." Coming from Perivolas in Santorini made this all the more shocking and downright sad. This was our honeymoon, after all, and the Blue Palace couldn't have cared less. The staff here act like they are tyrannical camp counselors -- they make the rules, they care one bit that you paid and took time off from your job to be here... you couldn't even bring a drink from one bar to another (one of their bars, to another!). A complete waste of money and time -- even causing us to cancel our SPG reservation in Athens for the following week. No chance we are staying at another of their accommodations, and I will be booking elsewhere for my professional travel. It's a good thing we really like each other and can have fun no matter the situation -- Elounda and Plaka made up for the terrible experience we had at the Blue Palace, but I do hope that others take this for a warning.
October 10, 2013
Rated 5 out of 5 by YiannisAmericano Trip of a Lifetime
My wife and I are platinum members and have traveled extensively throughout North American and Europe. No place can beat the Blue Palace. This year we brought our family to be with us as we renewed our wedding vows. Through emails, we communicated with the hotel in the planning of the ceremony, including securing a priest, a photographer, a dinner menu, and flowers. We couldn't have asked for more perfect arrangements. Everything exceeded our expectations. The family was also impressed with the property and the friendliness of the entire staff. We also took advantage of water sports, swam in every pool, and the hotel arranged for a private boat and captain for half a day for us .One day we had a family day at the spa that was unforgettable! Our room was so comfortable and our views so breathtaking that we enjoyed room service every day for breakfast, ate lunch several times by the pool at the Isola restaurant. We loved the grilled octopus at the Blue Door, the friendly staff and romantic atmosphere of an outdoor seaside taverna. The steak at Flame restaurant melts in your mouth along with the vegetables which are grown on the property. The Cretan cheesecake is to die for! The Arsenali Lounge is a great place to relax, drink, listen to music, and gaze at the stars. We couldn't think of a more perfect place to take our family and celebrate this important occasion in our lives! Can't wait to go back!!
August 4, 2013
Rated 5 out of 5 by NYtraveler Great, relaxing stay!
Had a wonderful stay at Blue Palace. Property and views were great. Stayed in a Maisonette Suite that had a private pool and the bedroom on a separate floor.
Staff was great. Lina on the concierge staff was a delight. Always with a smile and willing to provide suggestions on places to eat and see.
Was disappointed we didn't get upgraded to the Island Suite even though it was available during our entire stay as Platinum. The spa facilities could use a minor refresh. The treatment room where we had our massages didn't have sufficiently working air conditioning so it was a bit uncomfortable.
Everything else was wonderful though.
September 5, 2012
Rated 4 out of 5 by TIMB123 Beautiful hotel; stunning room!!
Truly a beautiful hotel with all the ammenities you could possibly want and a spectacular room. That said, I will get the neagtive out of the way to move onto the positive...I would have given a "5" if it were not for the check-in which was a disappointment. I start by saying that we had reserved a Suite "maisonette" and while I am not supposed to mention the price, let me just say, I expect more (far more) at reception. We pulled up in our car and no one received us (fine). While I walked into the lobby my companion (who is Greek) searched for a porter to find out what to do with the car so we wouldn't block anything. He was told that they were very busy, that he could just put the car off to side and if "he could please remove the luggage" the rest rest would be taken care of...not a good start. Upon entering the lobby one of the impeccable woman immediately greeted us, served us some water and when I said my name she "appeared" to know who I was. We had to wait about 10 minutes to be served at check in which I find odd, but when there we were efficiently taken care of. We were asked to wait while they organized things (I'm not sure what was to organize as we checked in at 5pm...hardly rush hour at the reception...). We had a walk around staying within earshot of the reception counter. Unfortunately, we ended up waiting more than 20 minutes (and onyl ater I went to the desk to enquire) for someone to take us to our room!! Yes, we had been forgotten...I am not sure how many suites there are in the hotel, but I find this shameful. And this was my impression of the service in the hotel overall: Spotty. For every incredibly capable (and friendly) professional in the hotel, there seems to be an equally daft and far less capable one. Anyway, after this, everything looked up. I thought the room was spectacular and bathing in light, spotless as SPG properties tend to be. I would return to the hotel JUST to be in the room again as these maisonettes feel like your own little mini-townhouse overlooking the bay. Superb. As other people have mentioned, the "private" pool is not that private, even in the suites and is COLD...so a nightime skinny-dip is a 10 second affair; not like at Costa Navarino where you cn hang out in your pool for hours But the pools ARE sea water which is great. The wind was buffeting the beach (wow...people weren't kidding!!) those days so the pool was a fantastic option to have. I know there are lots of complaints about the "slow" funicular...so Iw as prepared and used it once...opting to take the stairs or walk. Things aren't that far!! Buffet breakfast was great and actually better than Costa Navarino as fruits were better and the variety of little pastries changed daily. Unfortunately my stay was too short to use the Spa, but it looked great and the Blue Door "taverna" looked really authentic but I opted to walk 10 minutes to Plaka to find some Crete traditional food (Maria's is the best option we found, and if you are lucky, she is probably sitting there in her traditional Cretan black dress and scarf).
All in all I would definitely come back; and I would definitely stay in a maisonette again, where you can wake up with your feet literally hanging over the bay, looking out to spinalonga, with the sun shining in your face...
September 12, 2012
Rated 5 out of 5 by JRSett Perfect Start to Our Honeymoon
We arrived early afternoon and our room was already available. Check in was fast, and we were escorted to our room with a brief overview of the facilities available. Reservations for dinner were easy, though we were told certain times were not avaiable, but when we arrived early to dinner, we had no trouble being seated. The staff was friendly and the rooms were well kept. Also very knowledgable on the area and places to see and explore around the island. Looking forward to coming back soon!
June 16, 2014
Rated 4 out of 5 by EmmyM Great place with some quirks...
The Blue Palace is an expansive place, and our room was a suite with a bedroom and living room separated by a private pool. We had two exquisite bathrooms, however the secondary bathroom had absolutely no place to hang a towel or a bathrobe. The closets were spacious, but did not hold any extra blankets. And for all the people working in the lobby, our driver was present for 20 minutes before anyone connected us with him. But the breakfast is incredible, with champagne, the long list of amenities are well kept and the overall experience was great.
June 4, 2014
Rated 5 out of 5 by PeteyP A Welcome Rest after a long journey
We loved this resort and found the service to be excellent. The hotel was our last stop on a series of island tours in Greece. The staff met every need we had and we found the service to be excellent in every respect. Highly recommended for families traveling together. We will go again to Crete and will stay at the hotel again if possible.
June 27, 2014
Rated 3 out of 5 by Kensington Not what I expected
Crete was part of my 3 island itinerary and picking Blue Palace seemed logical since it was affiliated with Starwood but I found it to be my least favorite experience. The staff members were eager to help, but they were more of a hassle than help. When you asked a staff member a question, it took 3 other staff members to resolve. If you decide to disregard my warning, make sure you stay on the main hotel side. We were initially placed on the right side, which was a far walk and buggy. We felt isolated and even going to breakfast or the gym was a major production. Our room was changed only after we alerted the manager that we found 4 hard-shelled centipedes in our room. It was pretty gross. And be careful swimming in their pools because I end up with pink eye.
July 4, 2013
Rated 2 out of 5 by Sarah85 Not a great stay
We were disappointed in the staff, the beach drinks were bad, made from mixes, and the buffet food was cold. it took two calls to the operator to get anything - like ice. At one point it took 45 minutes to get towels at the pool.
June 29, 2014
Rated 3 out of 5 by Wahaha Great view
Great view of the Spinalonga island, very private environment, and good restaurants
July 1, 2014
Rated 5 out of 5 by KV18 Beautiful Hotel and Resort
We stayed at the Blue Palace Hotel for our honeymoon and had a wonderful time! The room, facilities, services, and amenities were superb. Everyone was so friendly, helpful, and accommodating. The view is spectacular! We also had a nice excursion to the nearby historical island, Spinalonga. We recommend this hotel very highly. Thank you for making our stay so enjoyable!
June 22, 2014
Rated 5 out of 5 by Forel2000 Staff in the restaurants
Our Hotel ist perfect
The Place ist perfect
But any Staff in the restaurants are unfrendly.....
June 30, 2014
Rated 5 out of 5 by RichardTW 3rd visit there
We keep coming back, the place allows me to take a breath after a day to life of stress and commotion. You will open your curtains every morning and be awestruck by the beauty of your surroundings. The only noise you'll hear is that of a fishing boat chugging past in the sea below.
June 24, 2014
Rated 5 out of 5 by David1961 "Paradise Found"
The perfect place in the perfect location. Incredible views with easy access to the local village at Plaka and short taxi ride to some excellent gastro taverns in Elounda. However the real standout for us at the Blue Palace were the staff. This is what really matters. Always friendly and keen to help from housekeeping, bars, restaurants, concierge and front reception. As a very frequent traveller, service is absolutely key and this hotel just delivered in spades. Like any place there are always small niggles (e.g. need better cardio machines in gym, better coffee in restaurants), but if the aim is to relax and enjoy good quality family time, look no further. Besides the general hotel facilities, my wife loved the spa treatments and staff there and i enjoyed the challenge of enduring the super powerful water jets in the thalasso pool. There was also a good array of water sports and top range boats (Mastercraft) for waterskiing. Go back?...My wife is already pestering me but you would also be hard pressed stopping me.
June 23, 2014
Rated 5 out of 5 by Lindberg32 Staff Friendliness is Exceptional
Blu Palace was amazing! Our room was large, cleanliness was exceptional. The entire hotel was beautiful, well done, beach was gorgeous. Staff always went out of their way to help you, always asking if you needed anything. The cleaning staff were so great, cleaning twice a day. The food was amazing, especially the breakfast buffet and the Greek restaurant! Wow! Love it. The Spa is wonderful, use the Hydrotherapy pool after a massage! You really don't have to leave, just relax!!
June 6, 2014
Rated 5 out of 5 by SebLondon Fantastic hotel
Great hotel with amazing staff. Perfect for relaxing holidays or seminars. Beautiful part of Crete full of local culture. Highly recommended.
June 22, 2014
Rated 4 out of 5 by Arry2014 Luxurious hotel for a relaxing break
We had a lovely time again at this hotel great room and service very good.
June 16, 2014
Rated 5 out of 5 by Seals Highly recommended
We stayed for a week with our 10 month old son and were very impressed. The resort is very well designed and run and seems very new still.
We stayed in a deluxe suite and loved the private pool.
The staff are what made it so enjoyable for us, nothing was a problem. We particularly loved two of the staff in the buffet restaurant, Aspasia and George the maître d who made us feel so welcome and were really lovely to our son.
May 21, 2014
Rated 5 out of 5 by Ilujrota This hotel has a great service for the customers
In general, the services of the hotel for the customers are excellent and the staff is very kindly and excellent offerint to you all the help you need.
September 11, 2012
Rated 5 out of 5 by Holidaydude Amazing Summer Getaway
As per the previous reviews, this hotel is amazing! From the 4choices of different cuisine available, to the hospitality of each staff. Its as if they actually underwent training to keep their smiles for long hours! I personally had a lovely time there.
Everything was perfect unless for one little thing. The wireless connection. I unfortunately had to carry out several video conferences when I was there so I opted to buy the unlimited internet package (at the time worth 50EURO). However the internet connection was barely there in the room and it would cut off every several minutes. If this problem had not existed this would be the best hotel I have stayed in.
Besides the problem above this hotel definitely deserves its 5stars.
Thanks for the lovely experience
September 3, 2012
Rated 3 out of 5 by acca staff is rude
The staff is not really nice is this hotel
May 24, 2014
Rated 3 out of 5 by Frequentvisitors Great before, disappointing this year
We have visited Blue Palace in May for 10 nights for 4 (possibly 5) years and occasionally in September for relaxation and good dining.
We usually book with Sovereign and, having had the half-board dine-around 'upgrade' in previous years (the inclusive buffet not being operational other than for breakfast -which is great), had an expectation of dine-around.
However, this year, although paying a similar price, we were restricted (no notice prior to arrival) to the evening buffet that had opened for the first time in 5 years. Not good.
We had the option to pay a premium to upgrade to dine-around (although included in similar costs previously) but this was poor value. Plaka provides better taverna food than the Blue Door for less.
We like Flame and paid the upgrade to eat there. However, it was closed Tuesday, Thursday and Friday so we had limited access.
As always, the team at breakfast, behind the bar, at Flame and on the beach, were great.
A hotel of this quality should not lower its standards with an evening buffet offering. This is not a good experience and we would not have booked with Sovereign if we had been aware of this change, nor would we consider the substantial premium on table water and wine acceptable in a buffet restaurant.
We were disappointed that repeat guests who had booked early with Sovereign were disappointed in this way. Other UK guests (Thomson) enjoyed the dine-around additional cost option for the same overall price we paid with Sovereign for 'complementary' half board upgrade. Blue Palace should have maintained dine-around for Sovereign guests who booked with this expectation.
We feel let down by Sovereign and Blue Palace by the 'downgraded' half-board experience this year.
NB Why did we get a room by the funicular this year (357) and why did the 'hostess' ask if this was the room we had previously......which it wasn't ?
Anyway, we like the standard sea-view room and have never used the pool included in upgrades in previous years. However, being the poorest room available, apparently, it had not been used this season and there were issues with the shower and toilet because of this. These were dealt with...... but why allocate a room that has not been serviced since last season to repeat guests?
Also, the reason for our stay is not recognised in this survey and there is no 'other' option. Should we understand from this that a couple looking for a 10 night quality beach hotel holiday is not the profile of guests you wish to attract?
June 5, 2014
Rated 5 out of 5 by acoupleofoldies Outstanding staff
We were most impressed by the staff who could not have been kinder or more helpful to a couple of oldies
Having been on several cruises where a discretionary amount was added to the bill in lieu of tips and then shared by the whole staff, i assumed we could do this here. This seemed particularly appropriate for flexidining where a percentage of the restaurant bill would vary depending on whether we were on HB or B&B
However this did not suit the system which is geared to tipping each service separately
October 1, 2012