Rated 5 out of 5 by messam123 First-class Hotel Every Visit
My family and I stayed at the Westin Trillium House for 2 nights on the weekend, to celebrate 2 very special birthdays. We have stayed at this hotel several times, and it amazes me how the service is always consistent and surpasses our expectations; that is why we continue going back!
We booked 2 rooms: a 1 bedroom plus den, and a 2 bedroom suite. Both rooms are perfect for families, as we had plenty of space to accommodate everyone and we were able to make use of the full kitchen for breakfast, etc. These rooms are impeccably clean and are great for family gatherings.
We look forward to our next trip again to Blue Mountain, and the Westin Trillium House is the only place we stay...Pure luxury, excellent service, ideal location, run by a great team of people who truly go above and beyond to exceed your needs.
You really need to go for yourself and experience it first hand!
November 5, 2013
Rated 5 out of 5 by Dee190 Wonderful Weeknd!
Stayed here for a girls weekend and it was fabulous. The two bedroom suite was perfect for the 5 of us. We could even cook breakfast the next day while enjoying a late checkout. All the staff could not be more accommodating!
November 23, 2013
Rated 5 out of 5 by Dena3 Relaxing Getaway & great customer service!
I've recently booked a night at this hotel for my parents so they can rest, get relaxed and enjoy the fall colors at Blue!..After they came back, they had nothing but good things to say about the hotel and the staff. They also enjoyed their room and the hotel amenities very much.
I also called a couple of times before their check in to ask questions and make some inquiries and the from desk was helpful every time.
I would definitely recommend this hotel to everyone I know.
October 20, 2013
Rated 3 out of 5 by Moge Great position , a little uncomfortable though
We had a great stay this weekend . The staff were fantastic . Just a couple of moans ! Our one bedroom suite with an adjoining den was great for our family of 4 . The sofa beds were easy to assemble but were incredibly uncomfortable . Our heavenly bed was very small and not very heavenly at all . I have stayed in many Westins and have always found the beds incredible but unfortunately this one wasn't . The cleanliness of the room was ok . Although finding an old contact lens in the sink and cigarette ends on the balcony was not pleasant .
All in all though the Westin is a great hotel and extremely convenient for the slopes and the village centre .
January 21, 2013
Rated 5 out of 5 by Charles41 Executive Vice President
Excellent facility, this is the second time I have stayed at your hotel in the last 5 years. The village is a great place to stroll through
October 22, 2013
Rated 5 out of 5 by Craig4 Anniversary delight
My family came to the Trillium House to celebrate our 25th Wedding anniversary from October 10 - 12. We have stayed at this resort in the past and the rooms and service are always top notch. This time was again a pleasure. From the front desk associate when we checked in to all the staff in the hotel, our stay was perfect. They were nice enough to give us free parking during our stay which was appreciated. We will be back.
October 13, 2013
Rated 4 out of 5 by KandDW Excellent except for check-in
I phoned to confirm early check in on August 13, 2013 because we were travelling with an 8 month old on a schedule. Upon arrival at the hotel at the confirmed time, we were treated very rudely by one front desk staffer who said our room is not ready and there was nothing she could do and i quote"check in is not until 4, you know". She then just avoided eye contact until we backed away. The other front desk staffer saw us standing there awkwardly and asked if she could help. She was very friendly and efficient and got us into a different room type that was ready within ten minutes. She even made sure the crib was in the room before we were. She was great. The other front desk lady was not a great first impression. Otherwise we had a wonderful trip.
August 19, 2013
Rated 2 out of 5 by EuropeanTraveler Small pool, noisy room, reception staff not profesional
The hotel is new and looks good at the first sight but:
- The pool is really really small for the number of people that can fit in the hotel, so it was full, no empty space to rest.
- The air condition machine are just bellow 3rd floor windows, very anoying noise the full day specially during the night even with the window closed
- There is a private beach, we ask for the location, in reception they gave us the instructions to go (by car).... but when we arrived it was closed!.... I ask afterwards in reception and they said me that I've asked how to go not if it was closed or not !!!
August 9, 2012