Rated 3 out of 5 by Kennyboy Third time stay not always a charm room 461
We love the Hotel, the reason for the not so favorable ratings are explained below.
Long wait upon arrival for check in.
The room was extremely hot upon arrival had to get the AC fixed, as well the toilet was not functioning properly which was also fixed.
At night there was a annoying vibration that reminded me of someone's cell phone going off, which occurred throughout the night.
The last situation involved the service at the bar, the we had to flag down the waitress and then she left due shift over. So no one came by afterwards to ask us if we needed anything, once again had to flag someone down to get our bill. She indicated that she was under the impression everything was taken care of according to her communication with her fellow staff member that had left due to shift change.
September 3, 2012
Rated 5 out of 5 by sterlingzinc Check the Village Board Before Booking..
So, just got back from two weeks in Europe on business, took the family up to BM for the weekend - drove right up from the airport. Took a Mountain side room because it is fall and nobody is up there. Nice quiet relaxing, sleep in. HA!!! Little did I know that 630am each morning the Centurian Bike Ride would start and finish right outside my window. Nothing like the sound of Blaring Music and Loud Speakers placed right outside your window 4,000 riders, each of them named through the loudspeakers!!!
September 19, 2012
Rated 5 out of 5 by SvendsenJr Great Hotel, Location and Facilities
Stayed at Westin Trillium House, from July 26-28 in One-bedroom Suite. The room was huge, clean and had own balcony with view over the mountains. Large bedroom and very nice livingroom with sofa-bed. Really nice pool and hot-tub. 5min walk to Acitivity Central (Mini Golf, Gondola, Segway-Tours, Mountain Coaster etc.. Only "bad" thing about our room, it was next to the stairway/emergency exit on 4th floor. Some people used the stairway insead of elevator which was a bit noisy.
July 29, 2013
Rated 4 out of 5 by DG0519 Hotel is Worth the Visit!
My wife and I recently stayed at the Westin Trillium House Collingwood. It was a great stay! Staff is excellent, location is ideal and hotel amenities are fantastic! My only disappointment was the Work Out Facility was under construction and I was not informed when we booked. I usually take advantage of the New Balance work out gear loan program but had to leave the hotel to use a nearby gym. This was a minor inconvenience and overall the stay was incredible. Highly recommended hotel!
December 18, 2012
Rated 4 out of 5 by SunnyTraveller Very comfortable spot to live for two weeks!
I was very happy with my room and my stay at the Westin Trillium, while I did some work in the area. I loved the size of the room, the kitchenette, the bed and the view of the Blue Mountain Village. There was a bathroom door that didn't close, and the bathroom fan didn't work, which I mentioned to the staff, but I believe that they didn't want to disturb me to fix it. The facilities are fabulous with the outdoor hot tubs and a short walk from the village. I would return to this hotel.
December 10, 2012
Rated 3 out of 5 by Toats74 Would have expected a bit more
First time staying at the Westin at Blue Mountain. Hotel is nice and clean. Staff were very friendly. The one bedroom suite was nicely stocked. The fridge however made a squeaking noise that would come and go, but kept us up. The only other complaint I would have is the pullout. I have stayed on many pullouts over the years, but this was by far the most uncomfortable. Anyone over 150lbs will have springs digging into their body. I would have expected better quality from the Westin.
August 11, 2012
Rated 5 out of 5 by MCH72 Definite recommendation!
We ended up at this Westin sort of by mistake, and it was outstanding! Although we read several less-than-promising online reviews, our experience was EXTREMELY positive. Our 1BR loft room was in excellent shape, and the setting was much nicer than we expected. Hotel was great, village was great, and there were tons of outdoor summer activities for the whole family. We would definitely go back.
(Full disclosure: pool area needs some work.)
August 31, 2013
Rated 3 out of 5 by m9n1b4 this hotel
one there should not be a villiage surcharge, Hide it and but it in your hotel price. When the weather is under a certain temperature heat the pool. Fix the ramp for handicap people, its gravel and a long way there. My advice is for your future because I have been coming there ever since you opened, with my family. I didn't ger any special rate, and I think next year I will be going else where. Thank you very much. Wish you all the best in the future
August 2, 2013
Rated 4 out of 5 by PhoenixRising2012 Good hotel and great location
The only reason why this hotel is not a 5 star overall rating is due to the fact that our air conditioning didn't work in the room. However, the weather was so nice that we were able to keep the window open. The room was great, but the real plus is the location of the hotel in the blue mountains and within walking distance of the village. The grounds have a little bit for visitors young and old, so you're definitely going to have something to do and enjoy on your visit.
July 31, 2012
Rated 5 out of 5 by HakunaMatatta Great Hotel
I was very impressed with the hotel, although that has alot to do with the proximity to the village and all that has to offer as well. Hotel on it's own was Good and I think the Oliver & Bonacini restaurant is a Great feature of the resort. The beds and bedding are outstanding. I don't understand the lack of SPG recognition when the entire trip was booked through SPG?? Hot tub and pool an excellent feature also but the pay per use Wi-Fi ? really? in 2012..... no sense
January 12, 2012
Rated 5 out of 5 by UKsue Great Expectations met
It is always difficult to maintain people's expectations at a high level. Time after time again, this property delivers consistent quality accommodations, service, and amenities. Beautiful and perfect location and views, great rooms with fireplaces and fully equipped kitchenettes nicely maintained, and O&B restaurant very reasonably priced outstanding food!
I'd love some 'slippers' in the room, but I suppose there could always be something else to make it perfect...
January 10, 2013
Rated 3 out of 5 by Rusticator Nice place but...
Paying $300/night and then being asked to pay another $9.99 for wi-fi - feels tacky.
Also the guest parking lot - when it rains it's a mess. The hotel should invest in at least some gravel.
Otherwise it is a nice hotel.
October 21, 2013
Rated 4 out of 5 by Larry669 Our stay
For the most part staff was friendly. For the price you pay for the room no idea why they would charge extra money for 3 days of internet access, a little excessive. On our last day there took 45 minutes to get breakfast served because of a group that was there. There excuse was they had to redo the sauce. If we would of known it would of taken that long we would of ate in the town as we were pushed for time.
August 28, 2013
Rated 4 out of 5 by Mercedes57 Areas of improvement--suggestions
We were located on the 3rd floor of the hotel; many of the hallway lighting shades adjacent to each room in the corridor were damaged and in need of replacement; the hallway carpet was torn and in need of repair along seams in the corridor areas too. Such items need immediate attention to not detract from the overall appearance of a Westin Resort of which I am an SPG member and a Starwood owner. The stay was enjoyable with a good view of the mountain.
January 14, 2013
Rated 2 out of 5 by JSAL Worst time since I joined SPG
I have stayed in many locations with SPG groups' hotel location throughout the world. This is the only time that I am this dis-pleased. The reception staffs are poorly matter, and no one were able to transfer phone calles to my room during my stay. The food was also very poorly done.
In the past, other location made we a happy client, that we were swithcing most of our "goold passport" stays to "SPG" stays, now we need to re-consider.
December 28, 2012
Rated 5 out of 5 by Elvis017 Great Employee
I would like to make special mention to Roman, Front Desk Agent, who went above and beyond guest expectation. As I am a Westin employee I felt he treated me like any other guest paying higher rates and didn't expect anything as I had a starhot rate. His continuous smiles & friendliness towards myself and my family was a great start to our mini northern vacation.. He wished me a Happy Birthday & always greeted us when he was on duty.
February 21, 2013
Rated 5 out of 5 by sambora INCREDIBLE HOTEL AND SERVICE!
best hotel you can ask for. i have been going for the last 3 years and better and better every year. room are clean, spacious, comfortable, has everything you can ask for in it. facilities such as hot tubs, dining area, swimming pool-all beautiful. location amazing across from the village so you can shop and go mountain biking, ride on gondala and more! recommended to all!
August 28, 2013
Rated 4 out of 5 by George7291 Winter Vacation
The hotel was well maintained and the staff were very friendly and helpful. Rooms were very nice with a great view and only 3 minutes walking to Village and Ski Hills and Ridge Runner ride. Pool area and washroom & Sauna needs a little more attention. Guest throw their towels everywhere and they don't seemed to be picked up as often as they should be. Sauna not working great. Was never hot but the pool and hot tubs were great.
January 6, 2013
Rated 5 out of 5 Very good
-Arrived at 2PM and was told that check in can only happen at 4PM because hotel was full.
-15 CAD/day for parking fee is expensive
-breakfast not included
-They gave me a good upgrade and the apartment was huge with 2 LCD TVs, kitchen and on high floor.
-I was able to leave my car at the garage during the afternoon after my checkout.
-I also received a beer and pretzels as a welcome gift for Platinum guest.
January 4, 2012
Rated 4 out of 5 by Dan76 Great location, great hotel, ok rooms
hotel is lovated right at the base of Blue Mountain. it has great ameneties; lobby and meetings rooms are great.
Guest rooms are tired and in need of renovation; the best thing going gor the rrom is the bedding... simply amazing!
October 4, 2013
Rated 4 out of 5 by LinNew Short vacation with Toddler
We stayed for 3 nights at The Westin Trillium House, had a great time.
Room was really clean. As a family with small children, we are really happy about the hygiene of everything in the room.
Bed was really comfortable; almost as comfy as my own bed at home.
The one bedroom suite had stove tops and cook ware, easy to cook for our little one.
Staffs are friendly and helpful.
Swimming pool and overall facility in Blue Mountains are pleasant. We enjoyed as much as we could.
The O&B restaurant was delicious and convenient.
The kids club was under renovation. We didn't know about it when we were booking. Really wished that my daughter could spend some time there.
Don't like the paid underground parking, especially during a non-peak season. It's Blue Mountains, not downtown Toronto. The free outdoor public parking as an alternative does compensate it a little though.
June 27, 2013
Rated 5 out of 5 by Kelly312 Amazing hotel
This was our first visit to Blue Mountain in many years and The westin hotel was excellent. We stayed in a 1 bedroom + den and it was great. The kitchen was really convenient especially with a 1-year old. The room was modern, very clean and comfortable. The amenities were also great, we really enjoyed the pool. We had dinner and breakfast at O&B and both were fantastic. We will be coming back for sure.
October 14, 2012
Rated 5 out of 5 by fitchic Wedding Bliss
The purpose of our stay was for a wedding; which included the ceremony and dinner all in the comfort of the hotel conference area. What a beautiful setting; from the "winter" decor to the amazing lighting! Lighting really is everything. The food was top notch. I am still in awe that it was a buffet style. If you are looking for a wedding venue, you have come to the right place. Pure wedding bliss.
December 21, 2012
Rated 4 out of 5 by Localtraveller comfortable
I got a room facing the village on the fourth floor. It was a beautiful view. You can hear the water. It was peaceful. The staff was very helpful and polite. I also ate at Oliver and Bonacini restaurant downstairs. The service was excellent and the food is amazing. Compared to other restaurants like Tholos, Copper etc of the same price range, you could tell that O&B is on a different level.
August 7, 2012
Rated 2 out of 5 by Donnie11s Beingcooked in our room
With turning off the heat and having to sleep at the end of November with the door open the room only got down to 76 degrees from 81. Went to relax with my wife and two kids, no skating, no snow to ski, town abandoned except at night with rowdy patrons from the dance club and on our floor, boisterous until wee hours of the morning. Finally once the noise subsided we fell asleep at 5am with our kids waking at 730. We were supposed to stay an extra day but both exhausted we asked to check out early. They were very helpful and suggested we call maintenance and security to solve our issues, hard to do with two small kids sleeping already in the room. They credited our bill for the stay and valet. I would call ahead next time to check conditions, vacancy rate and what is going on before I go next time. Beautiful place if it is functioning for the season, thank god for Yathzee and the pool and hot tub.
December 9, 2012
Rated 5 out of 5 by SMANSUY FRIENDLY HELPFUL STAFF
STAFF WENT ABOVE AND BEYOND TO ASSIST WITH NEEDS AND ALWAYS WITH A SMILE. LOCATION WAS AMAZING. I TRAVEL QUITE A LOT AND A HOTEL IS A HOTEL. IT IS THE STAFF THAT MAKES THE DIFFERENCE AND YOUR STAFF WAS AMAZING. WE ATE AT YOUR RESTAURANT, USED THE VALET, FRONT DESK, AND ROOM SERVICE AND EVERYONE EXCEEDED MY EXPECTATIONS. ROOMS WERE VERY CLEAN AND UPDATED.
THANK YOU - WE WILL BE BACK.
February 15, 2013
Rated 5 out of 5 by bobabooie GREAT HOTEL - SUPER VALUE
Just returned from a 4 night stay with our two granddaughters. We booked two rooms and just had a fabulous time. Our view of the pool area was outstanding. All the staff were very friendly and accommodating. Every meal we had at the hotel and village was delicious. Great shops and lots of things to do. I would highly recommend visiting the nearly caves.
July 16, 2013
Rated 5 out of 5 by Carrie73 Great Family Hotel
Our family stayed for 2 nights and had a great time. The pool and hot tub facilities are amazing and the staff are very pleasant.
The one improvement that I would recommend is the sofa beds. The mattress on our sofa bed was incredibly uncomfortable but we were forced to use it since we had a one bedroom suite and had the children with us.
That said, it was a fantastic stay.
August 31, 2012
Rated 5 out of 5 by jars Location Location Location
Love the location of this hotel - you can walk out to the village or ski hills. Room was clean and spacious - with kids kitchenette is a bonus. We all enjoyed the hot tub and outdor pool. The Staff was very helpfull and very thoughtful. My son was sick on our arrival and they sent him a note and some activities to keep him busy. This really made his day!!
January 8, 2012
Rated 2 out of 5 by ralphi1234 Noise/Dirty towels
Our room was located directly across from the Tele Comm room. The staff prop the door open and talk loudly all day. Having to also listen to the 2 way radios into the evening.
Our room also had a rocking toilet and dirty towels. The towels had a bad odour and some of the towels were stained.
My expectations were much higher for a hotel of this caliber.
December 7, 2012