Rated 5 out of 5 by SueBee48 Very Clean Facility and Friendly Staff
We have been travelling to the Westin Trillium House every year since 2009. We love it and this year we found the grounds and staff superb !
July 11, 2014
Rated 4 out of 5 by Harvey27 The Hotel passed my expectations
My husband and I really enjoyed our 2 night stay. From the activities offered, to the cleanliness of everywhere, friendly staff..the only thing I would add the next time would be a balcony. Thank you.
August 13, 2013
Rated 2 out of 5 by jim13 no recognition for gold members
No upgrade available even though hotel didn't seem full. No proper alternative offered either.
Hotel didn't offer skipackage even though they do exist and save a lot
February 17, 2013
Rated 5 out of 5 by Aya67 Perfect Hotel to relax!
We had a comfortable and relaxing stay in this hotel, the view outside is amazing!
I would definitely recommend this hotel to my friends in Japan!
March 31, 2014
Rated 5 out of 5 by Charles41 Executive Vice President
Excellent facility, this is the second time I have stayed at your hotel in the last 5 years. The village is a great place to stroll through
October 22, 2013
Rated 1 out of 5 by BlueMountain2014 You don't get what you pay for
The hotel amentities and service did not align with typical Westin properties nor are they refelctive of the price
January 27, 2014
Rated 5 out of 5 by Stan23 Our Stay
The staff of this hotel were very friendly and looked after all my needs. The pool and the grounds were great.
August 11, 2013
Rated 4 out of 5 by CdnSpeed A great venue
Nice to have entertainment, facilities and service all in one location and then be Dog friendly - WOW
January 8, 2012
Rated 5 out of 5 by Instaria Amazing modern hotel and awesome That it's dog friendly!
We just wanted to provide some feedback from our stay at the westin trillium house blue mountain. It was our first time staying there and we absolutely loved it! The hotel was beyond our expectations - it was very modern and clean and the room and the view were amazing. The staff was very friendly and we just absolutely loved this hotel. We were able to bring our dog with us as it is a pet friendly hotel and this was a huge plus for us and why we picked this hotel. It was amazing and made us so happy to be able to bring our dog with us! We had an amazing experience with him and had no problems he loved the hotel. Amazing feature!!
The only thing we would say is that we loved it so much that we decided we wanted to stay for a second night but the only price we were offered was 250$ for the second night and we thought we would be offered some sort of deal considering we were already staying for the first night and if they wanted to fill the room again another night, especially during the week as it was not busy at all that they could have offered us a discounted rate to stay another night. We ended up not staying the second night because of this but would have loved to.
Sent from my iPhone
July 8, 2012
Rated 2 out of 5 by UKsue first ever non-recommended Westin
We had a decent stay at this Westin and the location was convenient for ski/snowboarding, and most of the staff were pleasant but there were several 'deal breakers' during the stay:
1) NO spg gold recognition upon check in; NO late check out awarded on day of departure
2) Breakfast quality was poor, oily and sloppily presented, especially for the pricing. For a $15 omelette and $8 oatmeal, I expect more than instant oatmeal and oily eggs.
3) No milk alternative! I didn't know resorts existed without non-milk alternatives nowadays. Soy or almond milk or lactose free milk is an absolute must.
4) Check in/parking took 90 mins, not because of delay but because of lack of efficiency in communication between staff.
5) Temperature in room was not adjustable and no central humidifier in such a dry environment.
6) Cheap, thin bathrobes. Like putting on a bed sheet...and this when marketing an outdoor heated pool & hot tub in the winter?! Don't get me wrong, the hot tub and pool were great, but the bathrobes were particularly not luxurious.
January 1, 2012
Rated 2 out of 5 by edhug67 Very disappointed
As a Starwood Preferred Guest member, my husband and I booked a one night getaway at the Westin Trillium Blue Mountain this past Sunday. We chose to stay here because I had previously stayed at this property and found the rooms and setting very relaxing. In addition, I opted for the bed and breakfast package because I enjoyed the Oliver & Bonacini Café Grill restaurant that is on site. This was an extra $40 for the breakfast (over the cost of a room-only charge) but for the convenience and food quality/selection, I decided it was worth it.
Upon arriving, there were notices posted in the lobby that indicated the property was undergoing renovations. I found this surprising because this information was not presented anywhere on the Westin website when I booked. When we checked in, the front desk associate handed me breakfast vouchers and indicated the vouchers were for the Sunset Grill in the village which was a 5 minute walk from the hotel. I questioned her when she said the Sunset Grill but she simply confirmed and offered no explanation as to why the vouchers weren’t for the O&B restaurant.
Our breakfast was a horrible experience and I am surprised that Starwood would want to associate their luxury Westin brand with an outside restaurant that does not deliver a quality breakfast. When we arrived we were told everything that the vouchers did not include – fresh juice, any steak or chicken item and no side orders. The omelettes were execrable and my husband’s coffee had a lump of spoiled cream in it – disgusting. Each breakfast was $10.99 so it appears that Westin made a healthy profit on the extra $40 I paid for the bed and breakfast upgrade.
I feel that the online booking process was misleading – there was no mention of renovations occurring at this property or that the breakfast would be anywhere other than the hotel restaurant and definitely not at the Sunset Grill. If I had known that the breakfast was outside the hotel or, in particular, at the Sunset Grill I never would’ve opted for the $40 breakfast “deal”.
My trust in the Westin has been tarnished by this experience and I will hesitate before considering further bookings at Westin Hotels.
April 25, 2013
Rated 2 out of 5 by DON43 Dissappointing stay
For this 3-night stay there were some positives and some negatives but, overall, the feeling of my wife and I was that we would not be coming back. In fact, I communicated this to to the front desk staff on check out. First the good things. There was a room upgrade. The care and attention shown by the bellman, Josh, on our arrival made us feel welcome. We also appreciated the concern of the front desk person, Samantha, as we tried to resolve issues regarding bed type, breakfast arrangements and billing. We appreciated the removal of the parking charges as some compensation for our "problems". I will divide our concerns into two areas "room" and "breakfast". Because of the sel-catering focus of the rooms, much space is devoted to the kitchin area leaving little room for the bedroom. Thus we had a small queen bed rather than king. There were also problems with the provision of toiletries and bottled water. There was only ever one bottled water in room: I was informed by Service Express that this was standard practice. My experience with other Starwood properties was that it is always 2 bottles for double-occupancy. After the first night none of the toiletries were refreshed/replaced and the bath mat was missing. I asked for a vanity kit, standard in all the |Westins that I have recently stayed at, but was told by Service Express that these were not normally provided.: why not for a category 5 hotel? The other major problem was breakfast which was at the Sunset Grille in the Village. The first morning we find that we could not get coffee and juice, just one, and no cereal was available. Eventually this was sorted out, atleast the drinks, with the owner of the Sunset Grille. This problem was brought to the attention of the Westin and they said that they would mention it to the manager (Westin). They offered us an in-house dining credit of $16/day: we had paid $30/day for the breakfast option. We continued with the Sunset Grill and only got coffee+juice if the owner was present. At check-out, it was impossible to tell what had been charged for breakfast and how this related to our final bill. Neither of the front-desk staff were able to explain the bill.
June 30, 2012
Rated 4 out of 5 by Kat67 This hotel is conveniently located in the Village
This was my family's 3rd stay at this particular hotel and unfortunately this time it was a little disappointing. The last couple of years we had great rooms, even were upgraded last summer without requesting it to a fantastic den room with a full kitchen. We loved it so much which is why we came back this year. However we were put in a den room again which we booked thinking we were getting a similar room to the one last summer but this room didn't have a full kitchen, was smaller and dirtier. The screen door was ripped open so we always had to close door or flies came in. Couple of fixtures were broken and/or loose in room as well. Overall the room wasn't very clean. We felt because it was on the bottom floor, those with pet dogs probably stayed here. My husband described room as "smelling like a barn". We had to stay there from Friday to Monday because it was a long weekend and then they finally moved us to same or close to same room as last year. Couldn't believe the difference...so much better. Overall the hotel is in a great location and for the most part you get good service. We have had great past experiences but this time it just wasn't up to par with our last visits. We asked our room to be cleaned a few times after we left and came back to it being partially cleaned...garbages weren't even emptied a couple of times and one day there was a pile of dirty towels on our floor that housekeeping forgot to even pick up. It may have just been a bad week for us because like I said, the past 2 years had been very good at the Westin. Another thing I didn't agree with is my son and I went to the Plunge one day and again the next day and the fees they charged us were extremely different. I thought we were given a discount for being Westin guests the first day but the 2nd day, price was triple. The girl at desk told me that we get no discount and that the clerk day before made an error. To this day, I don't really know who was right. I think hotel is great for those we have pets but for us I feel for what we pay we would prefer to stay at a hotel that is pet-free. I noticed my son's allergies always flared up whenever we stayed there.
July 16, 2013
Rated 5 out of 5 by JGS72 Great evening
Spent only one night at the hotel and will definitely come back for more. We had a loft suite with a great view of the pond and the village. We put the boys in the double bed in the loft and my wife and I stayed in the King.
Would love to come next time with a group and stay in the larger suite and hit the village at night for a few drinks.
The pool at the hotel was great and will not spend the money on Plunge waterworks next time. My boys are 7 and 10 and the only thing they found interesting was the diving platform and the rope swing.
Would highly recommend this hotel for anyone looking for an enjoyable relaxing stay.
August 19, 2014
Rated 5 out of 5 by BogieB Great place to stay!
My wife and I stayed at the Westin Trillium House for our first time this past weekend and it exceded our expectations. We were met by many warm and helpful staff that were friendly and professional. We were immediately upgraded to a suite upon arrival, which was a pleasant surprise. The room was spotless and comfortable.Two issues with a missing lightbulb and a non- working fireplace were quickly fixed with a call to reception. We had a wonderful meal at the Oliver Bonacini restaurant. Check In and Check Out were easy and quick. Overall, the experience was truly wonderful and we won't hesitate to return.
December 15, 2013
Rated 5 out of 5 by momof3 momof3
Excellent hotel - door staff amazing! Nick is so friendly! Pools nice and warm! (but merky) Beds amazing! (but pullout sofas has metal bar across center and hits back and there are squeaky and no roll away beds) loved the kitchen! Big rooms! One bedroom is just as much space as loft! bathroom fan not working in loft 464 and refrigerator door needs to be flipped as open from left to right but left side against wall with dining table inches away; visited back in 2010 and enjoyed stay then as well! We will return! Very quiet - even ran dishwasher and didn't hear as sleeping. Elevators fast!
May 14, 2012
Rated 2 out of 5 by SMHH Bad Luck? Yes Bad reaction? Yes!
Great Hotel with great location. Only major complaint was staff reaction when one of my groups car was hit over night in the valet parking lot by the linen company trolley, large dent, very large after rolling down the ramp.
This happened on their property, luckily linen company is taking responsibility, but the hotel took no responsibility even thought this is a major inconvenience to one of their guests.
Poor communication regarding this, acting from the manager that "this is a really bad morning for her too"
I would have expected more.
September 22, 2014
Rated 5 out of 5 by Dilly A Perfect Getaway
Love,Love,Love Blue Mountain Westin. Have stayed a few times now and am never dissappointed. After a day at Scandanaive Spa,few cocktails and dinner at one of the many choices of drinking and dining,then closing of the night with a nightcap at the Westin lobby bar,falling into the heavenly bed is the ultimate day!!!
The lobby bar falls short of an expectation of comfort. Not enough seating,no high top tables,all bar stools.. not a cozy atmosphere,and the coctail menu is gross..who comes up with those ideas...yuck..however our bartender was amazing and made us what we wanted..that was special. Going to Westin with there spring special room rates and the springlicious menu at Copper Blues makes the night very affordable.
May 20, 2012
Rated 5 out of 5 by Rosy The Westin Trillum House- one of the best Canadian hotels!
This is our second time visiting the Westin and will not be the last! Everything was great from the start when the kind staff greets you and offers you great customer services to the end including all the little details you find along the way. Great rooms, great view, very clean and the best part was the kitchenette with everything I needed to prepare a quick snack and warm up some food and drinks for us. We also enjoyed the amazing outdoor hot tub while surrounded by the icy snow. In the evening we enjoyed the convenience of the amazing Oliver & Bonacini restaurant located right in the hotel lobby - great food. We are already thinking of our next visit. Can't wait to come back and experience it all over again and again!
December 23, 2013
Rated 2 out of 5 by miumiu Nice staff but poor facilities
1. When I entered the bathroom, the garbage bin was not on top of the toilette;
2. There were silppers for us;
3. There were 24-hour room service.
However nice staff!
January 18, 2013
Rated 5 out of 5 by Janice30 Loved this hotel
We had stayed in the village before but wanted to stay somewhere different this time.I had checked the reviews on line and they were all positive.I had asked for a pond view and a quieter section of the hotel and they gave us just that. Our room was perfect and the staff was very friendly.It was also nice that we did not have to pay for parking but it would be nice to have free coffee in the lobby in the morning as I had to pay $10.00 for two coffees which I thought was a bit extreme.I would recommend this hotel for many reasons.We can't wait to go back.
July 13, 2014
Rated 5 out of 5 by Sunshine10 Amazing place
great hotel / area for family. plenty to do for all. staff very friendly and responsive. nothing but good things to say. Having a kitchenette or full kitchen is great to provide maximum flexibility for snacks and meals. We will definitely be back. Thank you!
November 12, 2014
Rated 4 out of 5 by Steve9876 Overall a good stay
Rooms were great, especially for a family, as was the pool. Lots to do in the village though prices are crazy. As others have stated the SPG recognition is lacking, ie no employee at the SPG check out and being told to wait in the long regular line. Otherwise only two minor concerns, housekeeping came around on the weekend at 9am and if you weren't ready they didn't come back until 3 or so and dialling 0 more often than not resulted in hanging up in frustration as the phone is rarely answered. Overall though still a great stay.
August 11, 2014
Rated 5 out of 5 by Kimmy103 Stylish classy hotel in fantastic location
This hotel exceeded our expectations the 1 bedroom suite was beautiful (we were in the newly renovated Suites on 5th floor) Everything was perfect including the in room massage we arranged with the front desk prior to our arrival (Tina the RMT was wonderful) I would highly recommend this hotel and will definitely be returning! Front desk staff always helpful with a smile (Stephanie was so nice and helpful) and the door men were always so pleasant and helpful they couldn't have done more to make you feel at home and put a smile on your face.
July 15, 2013
Rated 3 out of 5 by PeterGW Food
Oliver Bonacini, a known restaurant in the Toronto area has supposedly a good reputation in the business. The Westin in Blue Mountain has an OB restaurant in it and frankly I was very disappointed. Breakfast which I can comment on was mediocre. Buffet food was soggy. On the subject of the jams, I was upset. Even though the jams come in Kraft packets, i found literally dozens of packets with OLD STALE and HARD jam inside. Complaining to the beverage manager elicited a "it's Kraft's not us" to which I replied. "I complained the day before and yet you still are putting out more of this bad product on the tables. This is supposed to be an OB restaurant not some greasy spoon." The next day the jam was still on the tables. Another issue was the very limited cereal selection. Overall not good.
July 22, 2014
Rated 4 out of 5 by Jay1234567 Great hotel
Beautiful winter location. Snowed while we were there so it was perfect. We attended a company Christmas party. Excellent facilities and great staff. Lots to do for the whole family. Only negative was our TV was broken, normally we would not have cared but the kids were staying in while we were out at the party. Staff tried to fix it and even offered to replace the whole TV. They offered up DVD's and it worked for us. Staff is incredibly friendly and we are planning to visit again just the two of us this time.
December 9, 2013
Rated 1 out of 5 by Gubby Booking / Pricing
On line pricing / booking was confusing and manipulative. I ended up paying way too much for my accommodation. Two rooms for two nights in off season! Where are we! London or Paris?? The food in Oliver Bonacini restaurant was average and way over priced ( See more online reviews ) In fairness the rooms were comfortable and the children had a good time at the water park ( Which Costs Extra ) and the adults enjoyed the village.
September 23, 2014
Rated 2 out of 5 by pfanian Room Not Ready for check-in time
Our room was not ready until 4:30, later than the hotel's own "guaranteed" deadline, which caused us some difficulties as we were travelling with children and arriving from far away. Despite the Hotel's guarantee check in time, there is no clear guarantee policy and it is up to your negotiation skills and patience or the graciousness of the hotel staff to offer you a just (or unjust) resolution. Customer service staff need some polishing to handle such requests and the tone could be more sympathetic.
August 6, 2013
Rated 3 out of 5 by Kennyboy Third time stay not always a charm room 461
We love the Hotel, the reason for the not so favorable ratings are explained below.
Long wait upon arrival for check in.
The room was extremely hot upon arrival had to get the AC fixed, as well the toilet was not functioning properly which was also fixed.
At night there was a annoying vibration that reminded me of someone's cell phone going off, which occurred throughout the night.
The last situation involved the service at the bar, the we had to flag down the waitress and then she left due shift over. So no one came by afterwards to ask us if we needed anything, once again had to flag someone down to get our bill. She indicated that she was under the impression everything was taken care of according to her communication with her fellow staff member that had left due to shift change.
September 3, 2012
Rated 5 out of 5 by moe71 8 years and counting.....
My wife and I have been staying at the Westin Trillium each summer (a long weekend) for 8 years now. Our kids are now 7 and 8 so we have needed assistance for the first couple of years and the staff at this hotel has been first class. Once again, we just returned from a long weekend stay and they impressed us. I had made a mistake on my reservation and Stephanie and Susan were there to help and resolved the issue very fast. Great hotel and look forward to returning next summer!
August 5, 2014