Rated 4 out of 5 by Butterfly18 Good stay!
The hotel is beautiful and love the location. The staff is very friendly however could be more informative. We were not given any information in regards to the wifi and when we tried to log in it was at a cost. They were very accommodating with the check in and out times however checking out was a long wait due to them checking the room they forgot to come back to us and let us know our deposit was ready. I had to go back up to the front desk again. There wasn't any complimentary food or drink so no comment in regards to that. On the Sunday the one hot tub wasn't heating, other than that the hot tubs were a great attraction. The overall stay was luxurious however for the rate, perhaps a couple things could have been adjusted.
February 8, 2016
Rated 4 out of 5 by Pauline1965 Excellent customer services by Robert front deck attendant that needs to be acknowledged and recognize.
Robert from WESTIN blue mountain front deck attendant
When we arrive at WESTIN Blue Mountain we were taken care of immediately and was move to the front of the line as a SPG Platuim member. The front deck attendant Robert went out his way to acknowledge and accommodate my family and myself to a beautiful two bedroom suit ( it was absolutely beautiful ). Around 8 pm after our arrival I got a call from Jessica the manager at WESTIN that told me that the room that I was in will not be available for my last night stay and that I had to move. I was very disappointed to hear this because myself and family had already unpack and settle in as we were spending four night. She did compensate us with a free last night stay for the inconvenience.It help a bit but was still disappointed and was hoping we will not have to move. The next day I receive a call that I did not have to move and also got to keep all the peaks. Thank you for working to accommodate my family and myself it was greatly received. Thank you.
January 17, 2016
Rated 1 out of 5 by blue89 Staff Not Friendly
Stayed at the westin in blue mountain on Jan 5th-7th. Overall the hotel is clean, well maintained and the house keeping is excellent. Not to mention food is great and the hotel has many amenities. What made my and my girlfriends stay a bad experience was the fact that (1) our room was super noisy. All of the rooms have a small furnace inside of the room and the furnace is extremely loud kept us up for the two nights we were there. We went away to relax but couldn't even get a good sleep with the loud furnace.(2) the staff are rude and not helpful. We arrived at the hotel struggling with our bags and the staff didn't even ask to help us out. Instead stood there and looked at us struggling. I've stayed at motels with better service.
Wouldn't stay at a westin ever again. Don recommended it to anyone.
January 12, 2016
Rated 5 out of 5 by Momsta3 Impressed
My husband and I stayed at the Westin Trillium on Sunday 12/27. We arrived @ 6:30 pm, and were greeted at the door by a very helpful young man, who gave us information on where we could leave our car as we checked in. At check in, we met Amelia.
Amelia made us feel welcome and besides taking care of our check in, provided us with suggestions for evening activities, including a romantic drive to the top of the mountain, to enjoy the lights and scenery. We have been to many Starwood destinations, and never have we met a staff member who was as genuine and thoughtful. You can tell that Amelia enjoys her job and is very good at it. Our room was clean and comfortable. The stay was just what we needed to refresh after a long drive. We would be happy to visit again.
December 29, 2015
Rated 5 out of 5 by Noble1 A Great Stay
I stayed at the Westin Trillium House for a few days of relaxation and a quick last minute getaway. As usual it was an excellent stay and I don't want to leave at the end.
The pool and hot tub were highly enjoyable with the fall colours all around.
Sam on the front desk and Andrew on valet were exceptional in their service, attention and friendliness. They made me feel at home and go the extra mile to make my stay the best it can be. I will be back again in December and I can't wait.
December 2, 2015
Rated 5 out of 5 by SXTHRPST O&B Blue Mountain Birthday
We came to have a birthday party at O&B for my son and myself. Food was amazing and service was great too. Afterward a snow storm hit during dinner so we decided to stay at your beautiful hotel. Our room was well stocked and bed was very comfortable. My room was a handicapped room and had all that was necessary. A very nice suite with a kitchenette fireplace large tv and living room with eating space. The heater was too loud but very efficient and the sofa bed could have been more comfortable.All staff was very friendly and efficient, I was well looked after. We had a great stay for the night and will be back when better prepared to stay longer. Thank to all for a great birthday.
November 23, 2015
Rated 4 out of 5 by Smiling10 Awesome Stay
My husband and I were very impressed with the staff and their commitment to quality service. Everyone smiled, said hello and did all they could to provide us with top service. Other Westin hotels could use your hotel as a training model!
October 18, 2015
Rated 2 out of 5 by socrrulz02 Average Hotel for an Above-Average Price
We spent a week at this resort for a getaway vacation. Going in we considered a Westin Resort in a ski village to be an excellent choice of a splurge vacation but were rewarded with an all around average stay.
As an SPG Platinum member, we've stayed at a wide range of SPG properties and have come to expect a certain level of service that this resort, frankly, failed to live up to. Staff members seemed more concerned with getting you to go away than taking care of whatever the issue was. It always felt like I was "bothering" them by asking questions. The room service was spotty (coffee and tea were not replenished) and the first evening we were there we put the "Green Choice" sign on our door before 7PM but no one ever came by the check the sign/give us our voucher nor did anyone come by to service the room the next day. I was finally forced to go to the front desk (which was not manned) to ask that I be given credit for a green choice since my room was not serviced and no one seemed interested in coming up to our room. Also, shockingly, while the resort is located in a ski village and has several quaint towns within a 15-20 minute drive of the resort, there was zero information about the surrounding area. How does that happen? I know there is a concierge to answer questions but you would expect the hotel to have at least the minimum information about the area in the room for guest to glance at.
All in all our stay just did not live up to the level of service we have come to expect from SPG properties. We discussed several times how we would like to come back to the area but if we did, we more than likely would not stay at the resort.
October 13, 2015