Rated 5 out of 5 by Jlmcole Great Experience
We were coming to the hotel for the 2nd. We where delighted with the room and the service. The hotel, could not do enough for us. Great experience and would highly recommend.
December 31, 2012
Rated 5 out of 5 by SteveG331 Great experience
Pool was great, location... great... staff... gretat...
breakfast was weak and took long to get a drink.
would be nice if there was a separate line for just drinks.
January 1, 2013
Rated 5 out of 5 by BuffaloGirl Great Stay
I traveled alone for a quick getaway. The staff were very friendly. This is a hotel that a single women feels safe. Only letdown was no coffee maker in room.
December 15, 2012
Rated 5 out of 5 by TravelinKen Fantastic Suite? Oh YES!
This is my second stay at the W Fort Lauderdale and it was a great experience. Upon check in I was greeted by the SPG Ambassador, Ryan, who welcomed me to the hotel and gave me his card. I was upgraded to a Fantastic Suite on the 21st Floor. It was a very amazing room with a large hallway entrance and then the rest of the room was all windows.
There is also a large wraparound balcony from the bedroom over to the living room which gives you a wonderful ocean view. What a view! The room was well maintained. I love waking up in the morning and having a full view of the outside. It puts me in a good mood and if you stay here the combination of the hotel and the view will do the same. I’m back in the area next week and also have a reservation at this hotel. Of course I will post another review to let you know if/how my experience differs.
The only downsides were that I wanted to order the pulled pork empanadas for lunch but was told that they are no longer available even though they are still on the room service menus. Also, past 6pm the doors opposite the main entrance are locked and you are supposed to use your key card to get in and mine never worked so I always had to go though the main hotel and cross the bridge to get to the room elevators.
July 13, 2013
Rated 5 out of 5 by NicK1033 The Way a Hotel Sould Be!
First of all, my girlfriend and I are young vacationers so to say the least we dont always recieve the best service. At the W in Fort Lauderdale... Service and attention to detail was impeccable! We were offered so many complimentary extras that we felt we were just as important as the owners of the exotic sports cars parked out front. The Cool Corner room was amazing and the view was gorgeous. I could go on and on about this place. And a special shout out to my Friend Jaun, who sent a Champagne set-up to our room to congradulate us on anniversary! Like I said, this place gives you that little extra that makes all the difference
September 25, 2013
Rated 5 out of 5 by BirthdayCelebrants Amazing Stay!
We were amazed at how friendly, hospitable and clean this resort was. From the second we arrived to the second we checked out everyone was amazing. We had a 2 bedroom flat that was amazing!!! We did not want to leave. So roomy, clean and the balcony was enormous with breathtaking views from the ocean to the inter coastal. When we arrived we were greeted by everyone that had helped me with our booking as well as others who were at our disposal for any help we may need throughout our stay. We were shocked and so grateful for it. If we needed anything at any point, all it took was a phone call and we had it within minutes. We had a cabana at the pool on Saturday which was key since it was the pools most crowded day. We didn't have to worry about finding a seat and we had shade when we needed to get out of the sun for a bit. The food at the pool was great. We were shocked at the size of the portions. They were on the larger side which was great since I am not a big eater, so we were able to share a wrap and fries no problem. Having been to other hotels of this caliber in South Beach we were expecting tiny portions for the price and we were pleasantly surprised.
My husband and I cannot wait to go back and stay with this resort again soon!
September 13, 2012
Rated 5 out of 5 by Vincos Ultra-Cool FLL Address
Truly an inspiring design concept property in a perfect position along Fort lauderdale’s finest stretch of beach. As SPG Platinum I received an upgrade to what virtually amounted to an apartment in the Condo tower. It was beautifully-furnished in the hip W-style and featured a full kitchen, 6-seater dining area, two flat screens and an over-the-top open plan bath with an oversize tub in the bedroom. Two balconies and full floor to ceiling windows afforded a spectacular view over the ocean and inter-coastal.
Both pools are beautiful ad were raging with “scene” - I love the private cabanas all around the perimeter.
The platinum breakfast benefit was more than generous with a USD25 allowance at a continental buffet. Additionally I received Sparkling Wine and strawberries in my room which was a very nice touch. This hotel participates in the green program allowing guests to forfeit housekeeping in exchange for 500points bonus - I did but still got a very adequate tidy up service and turn-down in the evening. I had a particular purchase to make and no time to make it - I asked for the assistance of the concierge and it was efficiently and satisfactorily dealt with.
The only low marks were for cleanliness in that the fridge had an awful mildew smell and there were fingerprints all over the dining room table when I arrived.
September 23, 2012
Rated 5 out of 5 by Robert6 Beautiful hotel and great service
We thought the W Ft Lauderdale was a really beautiful hotel. The service was outstanding except for the waitress at the pool who chose to ignore our group of four. There was also a yapping dog at the pool even though the signs say" no pets allowed". We met one staff member on the elevator who was very helpful and even gave us his card and said to call him if we needed anything. The room was very nice and the view was great we could see both the ocean and intercoastal waterway looking south. The shower openess took us by surprise, but we got used to it. I really enjoyed the fact the mats in the elelvator changed greetings during the day.
November 9, 2012
Rated 5 out of 5 by Lkm105 Amazing service
I asked for extra tissues because I had a cold and used all the tissues in the room. Not only did they bring two boxes of tissues, but they were delivered lightening fast. The next thing I know the front desk called to see if the tissues had been delivered. They also said that they were sending a bowl of chicken noodle soup and a selection of teas; complimentary of course. The service was impeccable our entire stay (3 days). We were attending a conference just up the street at another high end hotel during the day and there was a remarkable difference between the two. The other hotel could not hold a candle to the W's service. It was painfully obvious. We couldn't wait to get back to our hotel where we knew things were managed well and our needs were met......and expectations exceeded.
One suggestion. Upon check-in, the Welcome office should mention to guests that the West pool is quieter and less crowded than the East pool. If you're looking for tranquility, go West. If you're looking for lots of people watching, great drinks, lively music and an energetic atmosphere go East. You can't go wrong at this hotel. It's the first time I have stayed at a W hotel, but certainly not the last. I'm hooked! Oh! and don't forget to buy one of the plush white alligators on your way out. You can only get them at the W Ft. Lauderdale. I was told they are not sold online or at any other W Hotel. Happy Travels!
November 8, 2011
Rated 3 out of 5 by GMS66 Disappointed
I've stayed at the W in Ft. Lauderdale many times since it opened. The facility is starting to look tired around the edges, especially in the rooms. However, it remains the best SPG property in the Ft. Lauderdale area.
On this particular stay, my A/C went out. I called the front desk and they sent someone up. Engineering concluded that the motor was broken and offered to assist me in relocating. I was checking out in a couple of hours and said it wasn't necessary. Nevertheless, I called the front desk and spoke to Sparkle about possibly staying another night...was there availability...could she set me up with a nice room... She didn't call back.
When I was leaving I left my business card with a front desk person and asked that it be given to the manager on duty so he could give me a call. Again, I mentioned the A/C being out and my desire to stay another night if I could have a different room. No call.
Finally, later that day (12/18/12), as I was in Miami trying to decide if I should return to the W in FLL or head to an SPG property on Miami Beach, I called the W again and got Sparkle. Her only offer of customer service was for me to make a reservation and that she'd arrange an upgrade. I was hoping for more. Not looking for a free room or even a discount. Maybe free valet parking or a drink coupon.
Anyway, the hotel is very nice, but it's seen better days. I plan on returning and hope my next experience will be better.
December 20, 2012
Rated 3 out of 5 by RileyRex Great Amenities - Offbeat Hotel
The hotel is beautiful and conveniently located near beach shops, the beach, and restaurants. The amenities are also superior to many hotels i have stayed in the past - the gym is large and beautiful with a great view and large windows for lighting (not your typical basement gym at all). The rooftop pool deck is one of the best i have ever seen with more than enough cushioned lounge chairs to meet thier guests needs and an on-site bar and restaurant that brings food right to you, plus you don't get in trouble for bringing your own snacks/goodies if you prefer. However, the hotel is a little quirky which can get frustrating at times - for example, reception is on the 4th floor so you always have to go to the 4th floor and then transfer to another set of elevators to take you to your room on the 5+ floors. Also, the rooms/bathrooms are an open concept so there is no privacy to the person who is showering as a large glass window is the only seperation between the shower and the room. The actual toilet is only hidden by smoked glass. While the hotel has amazing amenities and great service, the concept is quirky - not ideal for a family vacation due to minimal in-room privacy and the frustration of constantly having to transfer elevators to access your room. Also, the on-site restaurant doesn't take reservations (it is first come first serve, which can be frustrating when trying to eat with a party larger than 2 people). Would recommend for a honeymoon or romantic getaway, but not for family vacations.
December 24, 2013
Rated 5 out of 5 by Gels Fantastic Staff and Hotel
Everything about our stay was wonderful. From the decor, to the friendly staff, to our room and food. I highly recommend the W!
December 21, 2013
Rated 4 out of 5 by Missmonica Great hotel for a short trip
I enjoyed my stay at the W. I usually go to Miami when I'm in Florida but wanted to try something different. I'm glad I did. This hotel was really a great choice. You don't even have to leave the hotel. Its right across the street from the beach and is within walking distance from restaurants and shops. As with most beach hotels, you can rent a beach chair and cushion for about $20 per day right on the beach. I would recommend bringing cash for that. Steak 954 was an excellent restaurant with great service. Pool was relaxing and fun at the same time. The room was a perfect size and the Bliss toiletries are a nice plus. I would stay at this hotel again.
July 23, 2013
Rated 5 out of 5 by Karen48 This hotel has great features and a first class staff
This is one of the nicest experiences I have had with a hotel in south Florida. The rooms were very comfortable, the views exceptional and the staff could not have made us feel more welcome. The pool area was well maintained and the view of the ocean from the pool area is breathtaking. The spa has some of the most amazing spa services I have ever seen. Would recommend to all my friends and I am planning a girls weekend away!
December 11, 2013
Rated 5 out of 5 by ArabianTrouble 2 Weeks of Relaxation and Good Times
My friend and i had a great time in florida for 2 weeks. We chose to stay at the W in FTL because of its beach front property and ease of access to nightlife and the business we had to conduct in west palm beach and miami.
We could not have been more pleased with the property...everyone from the valet, the front desk and the pool were excellent.
We lucked out with the weather for August and we ended up by the pool almost everyday for hours on end. The pool is great with the exception that some of the chairs were broken and alot of the padding was pushed in or somewhat abused. I highly recommend the mojitos poolside, they are addictive and the lunch was not bad at all either.
The rooms were tastefully decorated and comfortable space wise. I highly recommend the ocean view it makes all the difference and they are at the end of the hall so there is the least amount of noise on top of that. My only complaints about the room is that they were clean with inconsistency...but nothing that would make you complain. They other thing is that there was minimal light in the room...usually i am not one to say anything about that but its dark when night falls.
I didnt really eat at the restaurants except for the pool bar but the food was great. Drinks and food were reasonably priced for south florida and def the see and be-seen atmosphere.
The valets were great...the whole group was awesome. Efficient, courteous, timely, and well informed. Always had a good recommendation on spots to visit, always easy to strike up a convo with , and that helped make the $30/day parking a little easier to pay.
Special shout outs to: Maha at the Poolside bar...you were great...watching you walk around all day while sipping on mojitos made it easier to get out of bed. Alex at the Poolside Towels as well...always nice seeing you and thank you for setting us up everyday by the pool (W Hotel needs to get you guys some fans out there)...Jay Jay in the valet...thank you again for the late night conversations and always taking care of us. And Nante (chk spelling) in housekeeping...for handling our complaint quickly and keeping the room clean after all our mess.
We look forward to our next visit hopefully soon.
August 14, 2013
Rated 5 out of 5 by MelissaD Wonderful.
Just came back from our wonderful stay at the W in Fort Lauderdale. Before we arrived the staff was already accommodating to our needs? Late check in? No problem. Babysitter? Great recs from them. Late checkout? No problem. We hadn't even gotten there but they already took care of our greatest needs. I will say it was very difficult to find the hotel because you are looking for a three foot "W" on the ground while all the other hotels have large lettering on the outside walls of their establishment so your line of vision needs to change to see the sign at night.
The room was very comfortable with the exception of the bathroom. I busted my hip on the bathroom counter getting into the shower which surprises me that I managed to hit a target that didn't have enough surface area to hold my BR items. However, I am upset with myself that I brought my toiletries from home! Had I known Bliss products would be offered I would have skipped it all! (Thank you, thank you, thank you - I am a bliss fanatic!). There is however a lack of privacy in the BR. a tiny curtain and some blinds seperate the BR from the rest of the room. There is no provacy and with a four year old who likes to play peek a boo - it's not cute!
Nothing in Fort Lauderdale is ON the beach so you'll have to walk across the street to get there which is no big deal. We did go for a dip in the pool which was on the cold side.
I do have to say the professionalism of the staff is something to be commended. I've spent my time studying and working in hospitality and found myself overly happy with the staff here. They do great work!
THis is really a great hotel to try. I definitely would say that if you are coming to Fort Lauderdale that you should try this place. The food, the staff, the location, is ALL phenomenal. I just wish I got to try that darn spa!
July 2, 2012
Rated 4 out of 5 by Franko963 A great place for a BFF weekend!!
I have stayed at several W properties (San Diego, Dallas, Barcelona) and used the facilities at several others (Miami, Washington DC, New York Times Square, Seattle) This hotel offers almost, everything I have come to expect from the "W" brand. Its sheik design is on a grander scale than most W Hotels I have visited (with the exception of Barcelona) giving this property more of a resort feel. It's beach location (across the street but, at W it all about the pool anyway) is perfectly situated within walking distance of all the typical beach front shopping and dining options you find in most beach towns. It's also only a few minutes cab ride from "Los Olas" where you can experience the best upscale dining, shopping and night-life this affluent play ground has to offer. My one consistent complaint about this property (I have stayed here 4 times and I probably won't go back for a while) is the staff. I prefer Ft Lauderdale to South Beach because it is less pretentious. Ft Lauderdale offers a more mature, laid back experience than the bright lights, big city, youthful excess of South Beach. But not this place! The front desk and the pool staff must have spent a lot of time in South Beach because they have the same "your lucky to be here" and "I'm to good to serve you" attitude you find regularly there (Just my opinion of course). Someone should remind them that service is about making people feel comfortable and important especially if they are not! The best service you will find here is at thier signature 954 Steakhouses (Great place! ) and from the valet guys who always seem to make me feel welcome and are happy to help in anyway they can with my requests (I always seem leave something I need in the car). Overall this is still a great place to stay for a weekend at the beach with your friends, just give as good as you get from the staff and have a great time enjoying all the amenities this property and this exciting city have to offer.
November 16, 2011
Rated 3 out of 5 by mpol Not Good for Platinums
I concur with all the other reviews I've read online. They don't care about Platinums, barely acknowledge it, and play the upgrade games typical of spg properties not honoring the policies. A quick review: Wife and I stayed over New Year's weekend last week. Booked the standard king room. Emailed 2 weeks ahead of time to nicely ask to keep us in mind for an upgrade if available upon check-in. The hotel NEVER responded. Now, that's poor form. We show up at the hotel to check-in, first they try to give us a twin room- not the King I booked. Now, I understand it is a very busy weekend so I wasn't expecting much in terms of upgrades, but I did ask. Sure, the man at the desk says, gives me one of those 'you've been upgraded' key holders. We go to our room. It's probably one of the worst in the hotel. Now to be fair, it is what we booked and they are quite busy, but I find it hard to believe they can't find a Plat guest a room better than a non-view room on the 7th floor? I told the front desk I was not impressed and we could check in later if that would help -- they said, well maybe we can find something on a higher floor later tonight? -- But at that point I was done wasting my time arguing with them. If they choose not to respect this spg rule, as others have posted online, then so be it .This is NOT a beach property. There is a public beach across the busy street, but the hotel does not provide towels, chairs, umbrellas etc. -The pool is very nice, but be prepared to fight for prime chairs starting at 8am -The pool bar food and drinks were great-- though tough getting reliable service -The free coffee in the lobby is a nice touch -A family sitting next to us at the pool had their room broken into in the middle of the night while they were sleeping! They had a low floor with a patio and people broke in and took all of their wallets, money etc. -- and the TVs off the walls! Now, to be fair, the hotel seemed to have good security. Overall, it's a 'fine' hotel. But this is not one of the best W's. It's basically just a Hotel with a trendy vibe.
January 5, 2012
Rated 3 out of 5 by GordonGekko Great Location but service and cleanliness needs work
We went for an extended weekend getaway and it turns out there was an air show that weekend so it was quite busy. That wasn't a problem, but service was not on par with other W hotels. We were at the pool and my wife went to the room to change and returned only to be stopped by security who was blocking access to the pool to keep non-guests out. She politely showed him our room key and he put his hands up telling her to wait as he needed to check his list as if this were some nightclub for teenie bopper wannabes. I stepped up and said it was my wife and at first he acted as though he didn't believe me until I gave him our names and room number even though she already did the same. My wife complained later to the management about such unprofessional treatment of a guest and they really didn't see, to care,
We understand it was a busy time with the air show, but this was a bit overboard especially when we showed our room keys and I was already in the pool area and confirmed it was my wife and we gave our room information.
The food is good but way overpriced. There are no vending machines so don't expect to grab a soda anywhere unless you use the mini bar and pay 4 times the reasonable cost for a half size bottle of soda.
The room bath fixtures were in poor shape and this is with an upgrade due to our SPG status. The look is trendy and chic like you would expect at a W however and the bed was comfortable. The overall room was nice with the exception of the cockroach we found scurrying inside the closet. We reported it on checkout and they were nonchalant about it, but apologized that we saw it. After we pressed questioning about what they would do to be sure the room is cleaned, they said they would notify housekeeping and have them close the room to get rid of more potential roaches.
Overall, the place is a good property, but it seemed like the staff were more interested in trying to act like the place is a nightclub instead of a fine hotel establishment. When you pay the high rates to stay there, you should expect better service.
We will stay there again and will hope this was a one-off experience,but if treated this way again, we would never return.
Also, the valet service is nice, but they don't always bring your car up to you. Sometimes the service pulls the car out from the garage and parks it in a line and instead of pulling it around, they simply hand you the keys to walk across to go and get it. We've never used a valet service like that. Most valets pull the car to the front even in Vegas where they are truly quite busy.
Hopefully, they can improve the room cleanliness, condition, and service levels to other W hotel standards.
May 8, 2012
Rated 5 out of 5 by RdBd Awesome Hotel & Staff
First time @ a W to celebrate our 25th wedding anniversary & couldn't be more pleased with the friendly & accommodating staff. Sparkle welcomed us with open arms at our arrival & made sure our celebration was memorable. Brandy, Lewis & Jose @ the pool decks were very friendly & helpful. This hotel truly treats you like a SPG Gold member.
People need to realize you get what you give....approach others with a smile & warm greeting and you'll get it back!
December 4, 2013
Rated 5 out of 5 by JohnInNJ Ask and you shall receive!
I visit the W Fort Lauderdale many times throughout the year. I've been able to learn which room type I like best and the W team has been fantastic about doing their best to accommodate me, which they did again during my most recent stay. The valet is efficient and well staffed. You can't go wrong with the choice of two pools, with Wet Deck West being the more serene of the two. The front desk associates are engaging and fun. This time around I experienced the Living Room's outdoor terrace for the first time and loved the fire pit ocean view and cocktails on a clear starry night! Steak 954 for breakfast is also a great option.
November 6, 2012
Rated 5 out of 5 by Aklyon Best Ever - Love Ryan
All I can say was that I was so taken care of in a way that most can never achieve. Ryan assisted me at every turn and took care of all my needs. The rooms and service exceeded every expectation. Ryan even called and checked on me after my nap to ensure that everything was great. Hotel is amazing in every way, but staff such as Ryan take I WAY over the top.
December 9, 2013
Rated 5 out of 5 by Getawaygirl Fabulous Hotel for a Weekend Getaway!
This was a perfect place to get away for a few days for some rest and relaxation. Staff is very accomodating and friendly. My room was upgraded to a suite - OMG it was huge, 2 living areas a beautiful modern kitchen, 2 bathrooms and an amazing master suite! The bed package was incredibly comfy. Spent time at the pool, which was really cool and has a great poolside bar. Had a fabulous lunch at STEAK 954, Nikki my server was very friendly and attentive. You can't beat the location right across from the beach and close to all the great restaurants and shopping. Thanks W for a relaxing few days! Can't wait to come back!
October 20, 2012
Rated 4 out of 5 by Whoever Best of the beach.
W Fort Lauderdale is the best spot along the beach. Cool vibe, great views, great pool, lots of sexy people everywhere. Easy to walk to all the shops and bars along A1A.
December 9, 2013
Rated 3 out of 5 by Breakers40 Good location
This W Hotel has a terrific location and a wonderful Stephen Starr restaurant, 954. The hotel is directly across the street from the beach and away from the winter crowds. 954 restaurant was outstanding for breakfast, lunch, and dinner.
The guest room on the other hand was terrible because the room was filthy, one of the mattresses had broken springs, the balcony had cut toe nails on it, and housekeeping proceeded to get worse as the stay progressed. It was not until the last day of the stay when the issues were resolved.
If it were not for the front desk serive and a few of the bell man this review would have been 2 stars.
As long as you tipped everyone was extremely helpful.
March 2, 2013
Rated 4 out of 5 by karore The W Brand is getting old
I really wanted to like this hotel. I have stayed at many Ws, I love the service and the coolness factor. But this hotel misses the mark.
The rooms are nice but why would you have an ocean view balcony without any seating? The food at the pool is awful and the area seemed under staff. Seems like a lot of the staff is new to the hotel.
The Spa was my least favorite place, no sauna or steam room, they just have a one person steam shower. I had a decent massage and my wife had one that was below average. It was just not worth it.
Overall decent hotel, great gym, nice pool area, ok food and below average spa.
November 21, 2011
Rated 1 out of 5 by andy1 worst experience EVER
Turn of room not done timely
obnoxious people in pool. Could not relax
December 9, 2013
Rated 5 out of 5 by Petervb First stay a W Hotel just perfect
Went to Fort Lauderdale for quick visit and had a perfect stay at the W Hotel. From the first interaction with valet staff to check-out everything was perfect. I felt very Welcomed the minute I drove up to the W Hotel Fort Lauderdale. Thank you to Kayvon and all the valet drivers for great, kind service. Upon check-in greeted by Ryan (W Insider), who advised me of all the Wonderful W Hotel facilities and had a variety of dining suggestions. This information was greatly appreciated. A Thank You to W Insider Ryan for his gracious Welcome along with W Hotel and area knowledge. I, being a travel professional, feel very well educated and informed about the W Hotel product. It was so great to experience the W Hotel and see the great "what can we do for you?" from the hotel staff. I would recommend the W Hotel Fort Lauderdale to all my clients traveling to the area. The W Hotel is all about making your stay a Wonderful, unique experience.
November 30, 2013
Rated 5 out of 5 by TC83 One of my favorites
I love this hotel. It's home. . . with a view.
December 6, 2013
Rated 5 out of 5 by Lorido56 Love This Hotel
My family and I like to go to Fort Lauderdale often and this Hotel is perfect for a nice stay. The ambiance is great and the people are always very helpful and nice. Will go back many times
December 3, 2013