Rated 4 out of 5 by Hym8nance89 Staff that made our trip.....
This is a beautiful, popular and well appointed resort. Brought my daughter and her friend to the W South Beach to celebrate their birthdays! Kelyn is such an asset to this resort. Micci did a wonderful job and Stephan (I hope this is correct), was proactive in assuring comfort in the lobby while awaiting check in. (I did not have the opportunity to see him and thank him for the crackers while waiting in the lobby) Stephan is very guest service oriented. Kelyn made sure the birthdays were acknowledged, celebrated and went out of his way to send birthday celebratory cake and beverages to the room! Great service from a great guy. Thanks so much! Room service was very good and service was prompt. All in all, the W aims to please and it shows. Thanks to Matt at check in as well.
April 26, 2015
Rated 5 out of 5 by OfficerBetty March Break
What an awesome vacation! From the time we checked in till the time we checked out, Mr. Notten's team were amazing. Its a perfect destination every year and one that we look forward too. The new deck furniture, upgrades to the hotel and plans for the future are great. As always pool side at a cabana is special and the deck staff are the most friendly and helpful. Gotta say Noah, Alex, Johnny and Brian made our days. The girls from the wet bar also are a pillar to our W experience. Ally, Katlin, Maha, and always Carry made everyday the best. We really felt special and at home while at the W. Don't have to be rich to have the best time there. We will come back over and over.
April 25, 2015
Rated 5 out of 5 by Hym8nance89 Surprised and Pleased
Starting from our arrival at the W valet, we were well received and the staff was courteous and professional. Jeremy checked us in and we accepted an upgrade. Well worth it! Jeremy also gave detailed answers and directed my daughter and her friend to areas they would enjoy. Eduardo promptly brought up our luggage, answered all questions in a friendly and professional mannet. They offer many extra services, including picking up groceries etc, so just ask. No service is too small. They simply wish to give you the best experience. The ladies who serviced our rooms (thank you Jasmine) were friendly, efficient and did a great job in our 2 bedroom suite. Tipping is not overtly expected...do it anyway. The staff deserves it and it will be graciously received. A special thank you to Mike, who delivered our room service. He has so much personality and We were so lucky to meet him. He was a wealth of information and so much fun! The W certainly is our new favorite vacation spot! Sadly, we are departing tomorrow. We will arrive at the W South Beach tomorrow morning and hoping for a similar experience with the staff. Im looking forward to returning next year after renovations have been completed. You really are just a few steps from the beach. Enjoy! We certainly did.
April 23, 2015
Rated 3 out of 5 by Sarts24 Exceptional Employee: Andreas Lopez and Derrick Nelson
We have been incredibly disappointed with the service (both concierge and poolside). However, we wanted to note that two exceptional employees really made our experience here and wanted to draw that to your attention: Andreas Lopez and Derrick Nelson. Andreas Lopez has excellent customer service and was incredibly helpful to us while at the pool. Other servers/employees ignored our requests for chairs, umbrellas, pictures to be taken, and took 20mins+ to give us the bill. Andeas, on the other hand, took down our names to help us find chairs as soon as possible and periodically checked in (using our names!) to ensure we were having a good experience. His friendly demeanor, efficient service, and strong customer service attitude really made our stay. Additionally Derrik has been great, as we voiced these concerns to Derrik and he was very receptive/helpful as well.
We travel quite frequently and have not seen such poor customer service in a while, so we wanted to recognize these two employees who really made our experience.
April 20, 2015
Rated 5 out of 5 by Gailbeth55 Amazing
Just got back from a 5 night stay at the W Fort Lauderdale. I was there to celebrate my daughter's 26 birthday and the hotel did everything possible to mark the special occasion!
I have stayed at this property before and it is such a gorgeous hotel I was happy to go back and I am already planning to return next winter.
I was lucky to have a stunning ocean view and the room was always cleaned and very comfortable. But the thing that stands out the most about this hotel is the management team. They just 'get' it. They understand what makes their guests happy and have trained the most awesome staff, and as a result the service is top notch! I have never met such a great team.
April 19, 2015
Rated 5 out of 5 by DRDAVID63 Amazing stay
The staff ensured that this trip was the best. From the moment we entered, staff Michel and Raul made every attempt on a daily basis to provide 5star treatment. The food and beverage staff, including Carlos, Dervin and Marialle were top notch. These staff members should be promoted as they are the best face of SPG.
April 14, 2015
Rated 3 out of 5 by Rick955 What a difference 3 months made. Not so great this time!
In December, I received a two bedroom suite... amazing room. This time, a regular "Wonderful" room, right next to the elevators. I didn't expect that ridiculously large suite again, but this time was from one extreme to the other, and, not so good. Got to hear all the drunken fools until late. Also, gentleman at the desk asked me about a Gold Preferred "gift". I don't need points, and didn't need internet so I asked for some breakfast. He said no problem, "I could have up to $25". So even the small breakfast (it came to $23) and I was charged for it... so much for the promised credit! While I did check the box "yes" I would recommend this hotel, I would not if you're staying a quick night for a cruise or something, it's just not worth the sheer amount of points required for a nothing special room, and not even getting what was promised. They simply MUST be more consistent with their preferred recognition...it's like a roll of the dice whether you get any kind of decent upgrade, or much of anything for that matter, (as others have said below), and that's a result of poor management. I'll just stay at one of the other Starwood locations next time, get the same room with a bed, and save thousands of points too.
April 7, 2015
Rated 5 out of 5 by PAtraveler55 Fantastic Staff
Thank you again for an amazing time at the W Fort Lauderdale. Your kindness and hospitality are why my family and I keep returning to your hotel. The Wet staff are awesome. I hope Alex never leaves this hotel because he is so dedicated to making sure everything is perfect for our vacation. Brian, Noan, Victor, Danny, Luis, and Jonathan are all exceptional guys as well and make sure we have what we need at the pool. I also met Dervin personally as well and he was so kind and made sure everything with our room was fine. Thank you Dervin, Derrick, and Bruna for the chocolates in the room for my nieces' celebration. They were so surprised and impressed. These special things you do is what makes us want to keep coming back often to the W Fort Lauderdale. Oliver in valet is the best valet guy! He is very attentive to his work and calls me by name everytime he sees me. He has the special personality that presents a positive image for the first impressions of your hotel. Looking forwards to returning next month to see everyone.
April 7, 2015