Rated 5 out of 5 by Rick955 Awesome place
I wanted to try out the W instead of staying at one of the other SPG properties. I was using a reward night, and, unfortunately, only one night. I was unexpectedly given a 2 bedroom suite on the 19th floor. Absolutely amazing room! I was a bit hesitant to use the amount of points I needed just for quick "pre-cruise" night, but it was certainly worth it. I wish I was able to stay longer!! Breakfast was fine, with a nice view too. With such a short stay I really wasn't able to use any of the other facilities or interact with staff, but those I did meet were very accommodating. I'll certainly be back again!
December 17, 2014
Rated 5 out of 5 by WL501 WOW!
Marvolous Suite ! - WOW !
December 22, 2014
Rated 1 out of 5 by SPG4Life W Fort Lauderdale Was TERRIBLE - DO NOT STAY THERE
The W Ft. Lauderdale was impressive upon arrival. When we walked up to the check-in desk there was no friendliness at all from the staff. We had 4 rooms at the hotel and when we arrived, 2 of them were not clean. The second day, our room was not cleaned at all - so after arriving back at our room at 8pm to get ready, we had to wait in the lobby while they cleaned it. When we arrived back in our room, there was hair on the floor and they "forgot" to clean the toilet. When we spoke with a manager Daniel or Darryl, he was not at all apologetic and tried to tell us we were lying. If you're looking for good service, do not stay here. I would encourage the GM of this hotel to do a better job training his staff. You could probably get cleaner rooms/bathrooms at a four points. This hotel was a BIG disappointment.
November 21, 2011
Rated 2 out of 5 by BWinDFW Disappointing Staff
I am a huge SPG fan and I always do my best to stay with Starwood and have stayed at this location previously with a better experience. Upon arrival the front desk greating was non-existent. Didn't get asked about my Platinum Amenity Award, I had to request and yet to see if I got it. There was no thanks for my loyalty and no room for upgrade. The room we were assigned was not ready and we were simply told it may not be ready until 4pm and we would just have to wait. Luckily it didn't take that long, but the room was a basic room...not an upgrade at all. When I later inquired to another staff member how full they were I was told they had many rooms still open. From our view I could see that there were several nicer rooms empty.
January 11, 2012
Rated 2 out of 5 by Sam1867 Way below W Standard
I'm Platinum Member for years.
I got 2 rooms...711 and 1827.
In theory 711 was an upgrade which I can't understand how. My request were High Floor away from Fire Exit..and I got completely the opposite.
The Stairs Exit Door started slammig before 8am..so there goes my morning of rest which was the main purposes of spending my points at your hotel
At the Bard..we got a waitress that had just started and had no clue what a Martini was
The key for the second room for my sister in law (1827) took hours to get even though I chekced in at 4:30pm
There was NO Platinum greeting, line or ammenities. Nothing at all.!!
I regularly stay at W Hotels but this was the worst experience at W by far
December 31, 2012
Rated 1 out of 5 by ExecutiveTraveler If this is how they treat SPG Platinum members, I can't imagine how they treat regular guests.
Upon check-in, I was asked whether I needed boarding passes printed for the following day. Given the flight time, the check-in agent, asked if that meant that I would be leaving the hotel around 1 pm. I agreed. The following day, my travel plans changed and I called the front desk to extend my stay for another night, which was granted. I was never asked about flight time or departure time. Additionally, I was never advised during check-in or when I extended the stay that my automatic 4 pm late check-out as a SPG Platinum member would not be honored by this property. Shortly after 1 pm on January 11th, the phone in my room began ringing. Since I was on a work-related conference call, I initially ignored the ringing. However, when the phone started ringing for the third time, I had to interrupt my call to answer the phone. I simply advised the caller that I was on a conference call and could not talk at that time and hung up. The phone immediately rang again and I again stated that I was on a work call and could not talk. The front desk representative on the other end immediately accused me of staying past my requested 1 pm check-out time. I replied by stating that the check-out time was for the previous day before I extended my stay and that as a SPG Platinum member I had an automatic 4 pm late check-out available to me. The representative’s response was that this particular property did not honor SPG late check-out privileges and that I needed to leave the room immediately. I advised her that I was on a call and that as soon as I finished, I would finish packing and would be leaving between 2:30 and 3:30 and that since I was never advised that the property did not honor SPG Platinum privileges, that I had no notice that I needed to check-out sooner. The representative responded by saying that I would be charged $150 an hour if I did not leave immediately. I again stressed that I could not leave until I finished the call and that if she insisted upon charging me, that I would address the situation with SPG after the stay. During the entire conversation, the representative was very rude. Approximately 10 minutes after the phone call ended, someone started knocking on my door. Since I had a Do Not Disturb Sign on the Door and I was still on the work call, I ignored the knocking, until a man opened the door, walked in and asked me when I was leaving. I again advised that I would be leaving no later than 3:30 and he left. I was also emailed an updated Guest Folio reflecting the $150.00 Late Check-out Fee. I have never had a negative experience at a W Hotel and I have been staying at the properties for at least 8 years. I am shocked at the level of disrespect I was shown – from the incessant phone calls, the rude representative and security being sent to my room. If this is how SPG Platinum members are treated, I cannot imagine the interaction with regular guests.
January 16, 2012
Rated 4 out of 5 by 2Beach Birthday at the W
Ultra modern hotel.Dimly blue lit throughout. Suite was beautiful with a great balcony and fantastic view of the ocean.The problem I had with the room was the shower, it was enclosed in glass, which was fine, but it was see thru glass facing the bedroom with no curtain or diffused glass. So whoever is in your bedroom has a full view of your bathing techniques.
December 11, 2014
Rated 5 out of 5 by Taylor91011 Excellent stay, personal service
The W Fort Lauderdale went above and beyond to satisfy me! I must recognize several employees specifically Marylouise, Gerardo, Jody, and Nikki. The personal service they provided for us made our time here extra special. Also, I must personally thank Brian (W Insider) for his time and effort as he ensured that my stay was flawless. The customer service at this hotel is topnotch (keep in mind I have visited category 7 properties.)
July 25, 2014