Rated 5 out of 5 by DANNY1 BEST HOTEL IN FORT LAUDERDALE
I took my family on vacation to the W Fort Lauderdale and had the best time. The service was amazing and the rooms were much better then expected.,and I travel alot. We will only come to this hotel when going on vacation to Florida. Raul Lopez from the staff made sure my stay was perfect. He always smiled and asked us if we need anything. He was so nice to me and my family that I would only come back to the W fort lauderdale thanks to his great smile and his amazing staff who always made us feel at home. This hotel is the place to go when going on vacation with your spouse or if you want to bring the family. Thanks W Fort Lauderdale for the best vacation we ever had.
January 27, 2015
Rated 1 out of 5 by Melbourne Beware Oversold Rooms and Billing
Arrived on January 2 2015 to be given room grade below the one we booked (lacked a Queen Bed) - basically room had one King Bed for four people. Not told that we had been downgraded at check-in I assume that the staff just hoped we would not notice?? Returned to reception to inquire about missing bed to be told that all the Marvellous Ocean Rooms were full.
Ended up in right room from January 3 to 7 but charged twice for Munchie Box used by guests who were in the room we were meant to be in on Jan 2. Charged for Rollaway Bed when T&C stated complimentary. Staff removed charges at check out then added back when we had left hotel. I know the hotel was busy but every other 4 or 5 Star Hotel we have stayed in during the last decade has managed to deliver on booked room and not tried to steal money through extra charges. Personally would avoid this hotel at all costs during high season.
January 13, 2015
Rated 5 out of 5 by MarcG Perfection
I would first like to start this review by stating I am at platinum ambassador level. I travel to SPG properties every week and I have had the pleasure to log nearly 40 nights at this property throughout 2014. Their SPG recognition has proven to surpass every other property I have stayed in to date.
I have had the true pleasure of enjoying the W. Ft. Lauderdale for both business and pleasure. If I invite family or business colleagues in town this is the only hotel I put them up in.
I can honestly say, I have had nothing but absolutely positive experiences from the highest levels of management to the most basic members of their staff.
I hope to continue staying at this property for years to come.
I would also like to personally thank Mr. Michel Notten, Ms. Jody Doyle, Ms. Emily, and Mr. Brandon specifically for their continuous above and beyond... Should I say "whatever whenever" service. This hotel is a true gem.
January 24, 2015
Rated 4 out of 5 by jechho Better than the laast time
Was back at this hotel in January, after a miserable stay here during Christmas. Did not encounter the same amount of trouble, and had a decent stay. Nice platinum upgrade (the hotel was rather empty) and Michelle at check-in was very sweet. My fifth stay here, and probably the best. The spg platinum breakfast get very boring after a few days, and some more variety in the W Café (or even better, give credit to the restaurant) would be nice. Tried to get an extra duvet for the bed, but never received one. Called four or five times, and every time they just brought the thin blanket that covers the duvet. Oh well. As long as you lower your expectations of the soft product/service, this hotel is fine.
January 18, 2015
Rated 1 out of 5 by SPG4Life W Fort Lauderdale Was TERRIBLE - DO NOT STAY THERE
The W Ft. Lauderdale was impressive upon arrival. When we walked up to the check-in desk there was no friendliness at all from the staff. We had 4 rooms at the hotel and when we arrived, 2 of them were not clean. The second day, our room was not cleaned at all - so after arriving back at our room at 8pm to get ready, we had to wait in the lobby while they cleaned it. When we arrived back in our room, there was hair on the floor and they "forgot" to clean the toilet. When we spoke with a manager Daniel or Darryl, he was not at all apologetic and tried to tell us we were lying. If you're looking for good service, do not stay here. I would encourage the GM of this hotel to do a better job training his staff. You could probably get cleaner rooms/bathrooms at a four points. This hotel was a BIG disappointment.
November 21, 2011
Rated 2 out of 5 by BWinDFW Disappointing Staff
I am a huge SPG fan and I always do my best to stay with Starwood and have stayed at this location previously with a better experience. Upon arrival the front desk greating was non-existent. Didn't get asked about my Platinum Amenity Award, I had to request and yet to see if I got it. There was no thanks for my loyalty and no room for upgrade. The room we were assigned was not ready and we were simply told it may not be ready until 4pm and we would just have to wait. Luckily it didn't take that long, but the room was a basic room...not an upgrade at all. When I later inquired to another staff member how full they were I was told they had many rooms still open. From our view I could see that there were several nicer rooms empty.
January 11, 2012
Rated 3 out of 5 by adamk2014 Hit or Miss
This property is too large to expect prompt staff. I had had good stays here and horrible stays. My advice would be to stay away during the peak season, Nov-March. Too many snow birds come down and hotel just cant be managed properly. The times I have stayed for business mid-week have been fine. The stays over a Friday and Saturday have not been fine. Perfect example of a hotel that is right on the beach and people will continue to book rooms. If you an SPG member with Gold or Platinum you would be better off at the Westin next door. I have been upgraded to larger rooms on higher floors.
January 14, 2015
Rated 5 out of 5 by Borus41 A Gem by the beach!
This was our first time in the W Fort Lauderdale but it won't be our last! The hotel located across the beach is beautiful, the rooms are spacious clean with balconies overlooking the beach or the inter coastal - both in our case..the staff super nice from the moment we arrived at the reception Joe was very nice , since we were traveling with our Grandchildren made sure our accommodations were comfortable for all of us..the same at the pool area Alex took really good care of us the kids had a fantastic time as well.. Overall it's a beautiful modern upbeat hotel that caters to everyone !Highly recommend it!!
December 27, 2014