Rated 3 out of 5 by RufusInHI Lack SPG Recognition; General Manager provided poor excuses...Shame.
The resort location is beautiful. Unfortunately the service provided by the front desk and Hotel General Manager did not match the superb location and service provided by the Food and Beverage Departments. Don't expect a genuine hospitiable recognition of your SPG Platinum status at this resort. As with any typical American Starwood Property you will hear that the hotel is currently sold out of premium rooms; a simple call to SPG reservation will attest that it was not so...what a shame. Frequent travelers are familiar with all the excuses provided by hotel management not willing to honor the acheived status gained by their guest from being a LOYAL customer. On the positive, the hotel restaurant and Lattitude bar staff provided exceptional service and delicious food. Pool atttendants were also great and very attentive.
May 15, 2013
Rated 4 out of 5 by PKRB Good but not best as ever
Overall stay is good, except on my check in date.
1. No welcome drink & cold towel when we arrived.
2. The staff confirmed I got non-smoking room as requested. But first step in the room I smell the strong smoke and found ash tray inside the room. The staff refused to change the room due to fully occupancy!!!
3. Rain shower in room is out of order
4. Whirlpool system at the closest pool are out of order but service of pool staff is very good and polite.
September 13, 2012
Rated 5 out of 5 by MerseyChef Felt at home!
Practically everything about this hotel was without fault - from check-in to check-out. All associates were very professional and courteous. On the first night, I stayed in room 117, but unfortunately, I had some very noisy neighbours. I informed the reception associate the next morning and she immediately offered to move me to another room (#201) which I accepted. It was quite all through my stay. I did not utilize any of the restaurant outlets - I had all meals everyday through IRD. I really must say that the IRD experience was really good, although they managed to forget to give me a teacup with my breakfast one morning!! The quality of the food was very good. Just one thing - please serve malt vinegar with the fish & chips! I had been looking forward to my trip for quite a while and I really enjoyed it - especially staying at the Sheraton Pattaya.
June 20, 2013
Rated 5 out of 5 by Cindynice Resort was beautiful and fantastic.
To celebrate my mom's birthday went on a trip with my mom. She was very happy. Fully enjoyed for two days at No214. Thanks to good facilities and friendly.
Has been making great memories.
PS. Check out my mom was 24, has been put in the closet to knit of green color . Will you be found? If you find e-mail please.
September 26, 2013
Rated 5 out of 5 by billybob007 staff was great
I had lunch today at Elements bar and grill and Nalin went over and above servicing my enjoyment and she should be commended.
October 17, 2013
Rated 3 out of 5 by Gennie89 This hotel is average
This hotel is good for a getaway from city life as just direct seafront. So far, the facilities are average but I still prefer a dedicated shower room for swimmers.
October 13, 2013
Rated 2 out of 5 by Janney08 Complaint for Sheraton Pattaya
Request for Single Bed but Give the Twin Bed. When I ask to change Hotel replied that just put 2 beds together is single already. The Bathtub is very dirty and not clean. Be SPG member, You should know what customer needs. Reception is bad manner and no service mind. They are very slow response. Especially They talked bad behind customer. It s very bad experience here.
August 13, 2013
Rated 3 out of 5 by Gennie88 This hotel is not up to my expectation
Overall this hotel is not up to my expectation. The facility such as swimming pool has no changing room which I found that is not convenient. The servings in Infinity is not up to the quality that I expect. However, this hotel is nice and cozy for relaxation and getaway as it is nicely located with seaview and fresh breeze.
September 8, 2013
Rated 5 out of 5 by Edmund easily one of the best Starwood hotel in Asia
This is a very excellent hotel, i shud say the best in Pattaya. The compound, garden, greenery, pools, service, food, staff, ocean view, room, ambience, serenity etc etc are 1st Class !! Far n away from the busy bustle for Pattaya City. You dont need to go anywhere, just laze and spend your day in the this beautiful resort. (note taxi is 200b to city, and 300b city back to resort).
March 6, 2013
Rated 5 out of 5 by Davidoff Great stay
Stayed at the Sheraton Pattaya for a short weekend getaway. Property located on a hill overlooking the sea and away from the noise of the city. Room was great and staff were very friendly. The evening seafood buffet also good quality and value for money. The hotel's support of Earth Hour (turning lights to minimum) to promote environmental awareness also commendable.
March 25, 2013
Rated 2 out of 5 by GirlAshley Very bad customer experience
We did not feel any smile in the face of most of the staff in the resort, especially the ladies. Just to name a few bad experience...
1) the check-in staff is slow & not friendly
2) the welcome drink was so delayed... it came when we had finished all the check-in process
3) no fruits or welcome treats inside our room
4) the lady in the shuttle bus was so rude
March 31, 2013
Rated 5 out of 5 by JoyBon Wonderful Stay with an awesome Hotel
Enjoyed my stay so much. The staff are nice and the service is out of expectation.
The bed is very comfortable and the room is neat and stylish.
Breakfast have a wide selection.
The welcome message by the pool is a huge suprise. Just wish the pool can have a better view.
Overall i am highly recommend this hotel and i will come back if i visit pattaya again.
January 30, 2013
Rated 4 out of 5 by stee A 5-Star hotel with good facility and services.
Overall, I am statisfied with my stay at this hotel. The services provided by staff are great. Keep up the good work.
Only 2 things that bother me a little during my stay.
1. The outdoor Sala at my room (Pavillion Ocean) was a bit dirty.
2. The fitness centre was a bit stinky.
Other than that this hotel is a great place for a peaceful and chill getaway.
October 14, 2012
Rated 5 out of 5 by Gagae Great service and excellent facilities
- Really enjoy staying there
- Recommend to have more varities of breakfast i.e. waffle, congee, chinese bread with condensed milk, boiled rice with chinese sausage, stir fry veggie, fermented tofu, kimchi, etc.
- No chance to taste BBQ on Sat. night, but it looked good
- Will try on spa service next time
August 5, 2013
Rated 2 out of 5 by GB11 Service has dropped
We believe the service has dropped at Sheraton Pattaya.
Once we would arrive & there would be 3 x bellman & 6x receptionists greeting us.
Now there are zero bell man & only 1 x receptionist.
It is not the staff fault they are trying just not enoughof them.
Service at the restaurants etc was excellent.
Place needs a paint job.
October 29, 2012
Rated 3 out of 5 by techart poor Internet recieption
the wifi reception in the room is very poor, need to login every 15-20 mins, very troublsome. i have called the service, but they said that is the way wifi is outside the room. not meeting my expectation in the SPG 5 stars standard.
also the shuttle bus schedule is very few in a resort standard
June 3, 2013
Rated 5 out of 5 by Yvonne Relaxing Hotel
Sheraton is my right choice when leaving the bustling city of HK. It's my first time to stay at Sheraton Pattaya Resort, I enjoy the surroundings & décor of hotel, I love the pools, very polite & kindness staff around you. It's my & husband only choice when we back to Pattaya next time!
June 5, 2013
Rated 5 out of 5 by kelving One of the most memorable Birthday for MUM
Great attention and making us feeling most welcomed and comfortable for our stay for mum's birthday.
We loved the birthday card that with our family picture taken on arrival and signature from every staff.
Rooms for improvement: may need a ping-pong table or games to rent out.
December 22, 2012
Rated 3 out of 5 by Nilesh1109 Needs Improvement on room service levels
Location of hotel is excellent. however needs improvement on room service levels & hotel menu for intl travelers. basic services such as
shaving kit, dental kits had to be asked. Fruits were kept only on day 1. staff needs to be English affluent and should have intl menu.
March 29, 2013
Rated 5 out of 5 by eroore This hotel has excellent service
Especially, swimming pool staffs,
they have concern on their responsibility and customer satisfaction.
September 3, 2013
Rated 5 out of 5 by shingubi wonderful resort for family
wonderful beach and swimming pools and a lot of sub-bed..big and clean room: Our family just stayed at the resort, but so satisfied.
August 25, 2013
Rated 3 out of 5 by Mark897 Hotel is good but not really for family with children
Sheraton Pattaya is a fantastic hotel but not really meant for family with children. Staff did not have enough knowledge about Family Package as advertised in the website.
August 8, 2013
Rated 3 out of 5 by ivy6831 hotel quality
Overall the atmosphere of this hotel is nice. Reception service is good. However the basic room make up quality is really bad to unacceptable. Lack of towel refill, towel quality is old, poor wifi service in common area, furniture inside room is too old.
October 11, 2012
Rated 5 out of 5 by David1000 Fantastic food and service
Me and my wife stayed for 12 nights recently and the whole expereience was excellent from the food, the service and the accomodation. We have travelled extensively around the world and stayed in excellent hotels and this hotel is up there with the best.
August 30, 2012
Rated 5 out of 5 by LaHeff Excellent hotel and resort
Highly recommend this hotel for visitors to Pattaya.
September 2, 2013
Rated 3 out of 5 by Dutdao Noise from pipeline and aircon
Room 112 has a very loud noise from the pipeline and aircon all night. I couldn't sleep well. Before this trip i used to have a wonderful experience with sea view and facility but this time.
Staff are very friendly and helpful.
December 19, 2012
Rated 5 out of 5 by Razzou Pattaya's Best
Got inticed to stay at this property via an SPG Resort promotion last year. Was so impressed that I returned again this year.
Another great stay; good SPG recognition and helpful staff. Relaxing surroundings and service.
September 13, 2012
Rated 5 out of 5 by Nicky1226 Excellent resort. had most wonderful experience
I have to say this is by far the BEST resort I have ever stayed at. Super friendly staff, well maintained facility, most of all, the service is exceptional! strong recommended.
June 25, 2013
Rated 5 out of 5 by DannyB Nice hotel, location could be better
I've stayed in this hotel with my Family of 5. We loved it. Staff is very friendly, rooms are large and very nicely decorated, there are three pools. One mainly for kids, the others aimed at older people but also visited by families.
There is only a small beach so don't go expecting a beach resort. The 30 feet sandy stretch is enough for the kids to build their sandcastle. Because most Pattaya hotels don't have this its a welcome addition.
Many Russians visited the hotel when we were there. Seems like there is some sort of deal with a travel agent.
The location of the hotel is a bit far away from Pattaya town (30 min drive mainly because of constant traffic jams). There is a shuttle which runs a couple of times per day and is a nice addition. The shuttle however in many cases is full.
A taxi costs about 10 dollars which is ok. Prices however are lower when taking a cab from the hotels next door. This can safe 50% of taxi prices.
When visiting Pattaya this hotel is definitely worth trying when you want the livelyness of the city but don't want to be a constant part of it.
January 5, 2013
Rated 4 out of 5 by Renato121 Great hotel with minor deficiencies
Excellent hotel, quiet location, great service, however In-room WIFI and local calls charged seperately which should be unusual for a five star house. Nevertheless, we enjoyed our stay and will come back.
February 1, 2013