Rated 5 out of 5 by katiis Hotel Staff is most memorable :-)
Never met any hotel staff like them elsewhere. They are friendly, adorable, nice, and everything :-) They included: Staff at the beach, in the garden, shuttle driver, staff at the pools, at the restaurant, at the fitness center, etc.
(But the receptionist was not in this case. She smiled but not so friendly.)
Another thing that I liked were the pools. 3 pools... Enough for everyone.
Hotel landscape was perfect. Very natural and private.
Room's view was also nice. Though we were in the west wing, we could see the sea scenery. So perfect.
16 février 2014
Rated 5 out of 5 by Wilfredthomas Staff and Manager
The Manager is a great example of leadership in his interaction with guests and this is reflected in his staff's friendly and very helpful attitude
This is a well run top class establishment and a credit to the Sheraton brand
15 février 2014
Rated 5 out of 5 by Elements Feel like home
Overall is excellent, especially for the staffs. Warn hospitality and it could make you feel like home. I stayed for 16 nights and it is was a real relax in the botanic and oceanic scene. Staffs really pay attention to every single details. I met GM - Kuriyama san at Element on the last day came to greet us, so lovely. The improvement is only the room itself is quite outdated, maybe a time to renovate.
14 février 2014
Rated 5 out of 5 by spencertorpy Great SPG recognition
This is a great hotel. I couldn't have been happier. I have stayed here 3 times and it gets better every time. I left my overnight bag in the bathroom and they delivered it to me in Bangkok. No charge.
It is a beautiful and relaxing hotel away from the hassle, but close enough to town with a short taxi ride.
Pools are beautiful and there is always plenty of room. Service is great everywhere, check-in, restaurant, drivers, housekeeping. Restaurant overlooking the ocean is a great spot for lunch
Again thank you to the staff and management.
12 février 2014
Rated 5 out of 5 by Huntend01 Sad to go...
Thank you for a wonderful stay - beautiful place with lovely staff ... Hope to return one day. Kind regards.
6 février 2014
Rated 5 out of 5 by Sivaporn Excellent hotel for family and relaxation
The hotel is fabulous beautiful with nice gardens and nice pools, lot of steps for good exercise. Room is very large and comfortable, with a stunning view of the ocean. Staff are very friendly
8 janvier 2014
Rated 5 out of 5 by Cannyscot Can it get better.
This is one of the best resort hotels in the Sheraton chain I have had the pleasure of staying in. After 600++ stays over many years that in its self is a statement.
The management team clearly drive this hotel to succeed and appear to be achieving that goal The success is people driven and the entire team appear happy and welcoming from the housemaid to the manager.
Can it get better?.....they are trying very hard to make that happen,
The manager I found on numerous occasions clearly involved in the detail of the day to day facility "control" If its not the manager meeting and greeting at breakfast to checking the facility for litter .......these guys are on the ball.
The location is comparable to a botanical garden....at first I wanted a sea view......however as the delights of the garden became apparent that was no longer a priority.
The restaurants and the dining facilities are spotless and decorated in a modern but tasteful way......service as you would expect......first class........I found the food excellent although perhaps a little too pricy.........high for the location average..........perhaps the location average is low?.
One word of warning.the facility is on a hill and could be a little difficult if you have some walking challenges...........again with the fleet of golf carts available and a very helpful front house concierge team that can be overcome.
My measure of a good hotel is would I go back......absolutely. yes.
1 janvier 2014
Rated 5 out of 5 by Bkitsu808 Diamond in the rough
Pattaya offers great experiences but there are only a few great hotels in the area. Sheraton Pattaya is one of the best places to stay. Five minutes from all the entertainment and adventure, it's a peaceful getaway with an emaculate view of the ocean. The staff there is attentive and accommodating, and just warm hearted hosts. I will definitely stay here when I return. GM Kuriyama has done an amazing job with this hotel and his staff!
28 décembre 2013