Rated 3 out of 5 by LPTH SPG Recognition to improve
Overall stay was pleasant, very relaxing. We got upgraded to a was very nice & spacious room. However, upon check-in, I believed the staff who were engaged with my check-in was quite new. Every time she got interrupted by phone calls, she seemed to be lost in continuing the previous conversation. My room wouldn't be upgraded to suite if it wasn't because of the senior staff standing next to her. I had to remind her that my breakfast should be included given my platinum status although I had the room booked for room only; didn't mention about internet benefits. On the next morning, the staff at the restaurant billed me the breakfast charge, which again I told her that my platinum should include breakfast benefit. She then checked & apologized for the error. I also think there should be some programs for Platinum members in compensation that you don't have club benefits like Sheraton Hua Hin for example.
October 6, 2014
Rated 5 out of 5 by crab Very Helpful Staff
My Wallet and phone was stolen in the city during my stay and the hotel staff assisted me to get a police report and to reach out to my banks to cancel my bank cards The manager was willing to work with me how to settle my bills on check out, All worked well
April 30, 2014
Rated 5 out of 5 by Natssant Best choice for Pattaya
Unlike the other Pattaya's resorts, Sheraton located in the quite part of busy town, great choice for tranquil escape.
The decoration was well crafted and the sea view was stunning, very good for sunset appreciation. As a Platinum guest, we got upgraded to Deluxe Pavilion, so I would assumed that it's categorized as a standard suite class which's I think it wasn't there yet as the room size is quite small and the view had been blocked. Regarding the Sheraton standard, I was very surprised that this property doesn't has the Sheraton Club Lounge!!!
Overall experience was nice, the best choice for Pattaya but for a weekend escape but would be great if they could add the Sheraton Club
March 13, 2012
Rated 5 out of 5 by YIngjun Privacy and comfortable stay
A bed and pillow is really comfortable, service at the reception is impacable. Pool is nice and beautiful. Food is delicious too.
September 2, 2014
Rated 5 out of 5 by 521guy Excellent food & beverage
Good environment, lot of greens. Three well maintained pools, very clean. Staffs are friendly and helpful. I especially love the breakfast, lot of varieties of choices, they change everyday, every morning I had surprises of new food style. One of the best breakfast I had across five star resorts. Food standard of the restaurants is high, I like their pizza very much. Poolside services are great. At every evening, I visited Latitude bar to have drinks and enjoy the sunset, very relaxing. Well done, Sheraton Pattaya, highly recommended.
June 6, 2012
Rated 5 out of 5 Fantastic Stay
If you're looking for an oasis in Pattaya away from the clubs, massage palours and bars then this is the place to stay. We were here on a short honeymoon on our way back to Hong Kong and it was just what we needed. The 3 pools are amazing - each has a unique feel and it's nice to move from place to place. The staff are extremely welcoming and will take care of you. The only downside is that the hotel seems reluctant to observe platinum guest features, including a lack of club room.
August 15, 2013
Rated 3 out of 5 by RufusInHI Lack SPG Recognition; General Manager provided poor excuses...Shame.
The resort location is beautiful. Unfortunately the service provided by the front desk and Hotel General Manager did not match the superb location and service provided by the Food and Beverage Departments. Don't expect a genuine hospitiable recognition of your SPG Platinum status at this resort. As with any typical American Starwood Property you will hear that the hotel is currently sold out of premium rooms; a simple call to SPG reservation will attest that it was not so...what a shame. Frequent travelers are familiar with all the excuses provided by hotel management not willing to honor the acheived status gained by their guest from being a LOYAL customer. On the positive, the hotel restaurant and Lattitude bar staff provided exceptional service and delicious food. Pool atttendants were also great and very attentive.
May 15, 2013
Rated 5 out of 5 by Bkitsu808 Diamond in the rough
Pattaya offers great experiences but there are only a few great hotels in the area. Sheraton Pattaya is one of the best places to stay. Five minutes from all the entertainment and adventure, it's a peaceful getaway with an emaculate view of the ocean. The staff there is attentive and accommodating, and just warm hearted hosts. I will definitely stay here when I return. GM Kuriyama has done an amazing job with this hotel and his staff!
December 28, 2013