Rated 5 out of 5 by Mills Heaven on Earth
That is exactly what it felt like. Friendly, personable staff, who were willing to meet our needs.
June 24, 2013
Rated 4 out of 5 by LAG123 Perception is better than reality
The Ballantyne is reputed to be a top resort hotel in the area. I rarely take advantage of the golf course (1 time) which is surprisingly nice but often stay at the hotel (20+ times) for business purposes. The rooms need to be refreshed. The carpets, bathrooms, furnishings show the signs of aging -- tolerable, but not what one expects from a fine resort. Service needs a more discerning eye. Despite returning to the Ballantyne often, each arrival is as though it is the first time. No recognition of prior stays, no consistency of room assignment, no appropriate welcome. On one occasion, there was no available room despite a reservation. Due to the late hour and the lack of rooms in other area hotels, I slept in a makeshift room on a sofa bed. On another occasion, I was relegated to a room for those with disabilities. On my latest stay, I was assigned a room sharing a wall with the very audible 3 elevators and listened to them whirl past my room all night. A room change could not be accommodated until the next evening. A "service recovery" gift of 2 beers and chips with an apology note was a bit odd. I will return to the Ballantyne as the choices in the area are limited. I am not optimistic that my experience will be any more predictable as I brought my concerns to the General Manager long ago.
March 8, 2014
Rated 5 out of 5 by Dusty Excellent Visit
The customer service was excellent. Everyone was very friendly. Beds were extremely comfortable.
March 20, 2013
Rated 4 out of 5 by BRian feedback
Place was great but I never got a receipt.
In this day and age, this is a big disapointment
January 24, 2013
Rated 5 out of 5 by legacy A local luxury favorite hotel
We love feeling like we are worlds away yet in reality we are just a few miles from home
March 25, 2013
Rated 4 out of 5 by ScottWS Always a wonderful getaway!
Comfort at its finest! Excellent facilities with a first rate, well-trained staff.
July 8, 2013
Rated 4 out of 5 by Evan156 Staff was friendly
Don't get the scallops. They were over cooked and rubbery.
January 3, 2014
Rated 4 out of 5 by Tiger69 Solid hotel experience
The hotel is clean, bright and well staffed. the food and the gym are outstanding
December 17, 2012
Rated 5 out of 5 by EFRPKH Great place for a staycation
The resort was gorgeous. The service was impeccable. Would definitely return.
January 5, 2013
Rated 5 out of 5 by SB64 The Hotel exceeded our expectations.
The room was spacious, clean, and comfortable. We would highly recommend it.
December 13, 2012
Rated 5 out of 5 by Gaye1WNC Awesome resort, wonderful spa!
Entire experience was wonderful. Professional staff, fantastic ammenities.
May 4, 2013
Rated 4 out of 5 by Juliette Beautiful hotel
Nice overall but goof/beverage depot was skeletal the night I was therevv
March 21, 2013
Rated 5 out of 5 by LBJ10 Perfect Stay
Perfect way to bring in the new year with fabulous staff in such beauty
January 3, 2013
Rated 1 out of 5 by TraveledWorld Noisy, Below Luxury Collection Category 5 expectations
Way below expectations for Starwood Luxury Collection and Category 5.
June 9, 2012
Rated 5 out of 5 by Julie79 Clean and comfortable
Clean and comfortable. I would definitely stay here again if needed.
May 25, 2012
Rated 5 out of 5 by Anonomous xxxxx
All Good. Great place. Beautiful facility. Fiendly staff. Thank You.
October 29, 2012
Rated 5 out of 5 by Theodore Accommudations
Staff and hotel was very accommodating definitely rates alive stars
March 23, 2013
Rated 5 out of 5 by Christina02 Best Hotel in Charlotte
Would recommend to anyone looking to stay in the Charlotte area....
October 25, 2012
Rated 5 out of 5 by ROPER27 GREAT HOTEL
THE STAFF WAS RECEPTIVE TO MY NEEDS AND I ENJOYED THE BALLENTYNE
February 19, 2013
Rated 5 out of 5 by Heather13 EXTRAORDINARY SERVICE
Our stay at this hotel was above and beyond anything expected!
May 15, 2013
Rated 5 out of 5 by carolina13 Excellent.
Beautiful property, outstanding staff. Exceeded expectations!
August 7, 2013
Rated 4 out of 5 by DBJ24 Business conference
Great hotel and great location
January 13, 2014
Rated 5 out of 5 by Nellie1 Great Experience
I enjoyed and loved my stay. Can't wait until my next trip!
March 10, 2013
Rated 5 out of 5 by Dave55555 The Hotel looks and feels great in all respects.
We had a wonderful time in Chalotte because of this hotel.
December 31, 2012
Rated 5 out of 5 by Melkman Great hotel
Comfortable, great area, helpful staff, nicely decorated
September 23, 2012
Rated 5 out of 5 by bbrick3333 Beautiful hotel and outstanding staff
Highly recommended! Outstanding ammenities and staff.
September 28, 2012
Rated 5 out of 5 by DrJ2009 AWESOME!!!
Great straff, Excellent food and rooms are fantastic!
October 22, 2012
Rated 5 out of 5 by ConF Wonderful Staff
Everyone at The Ballantyne was helpful and courteous.
January 29, 2013
Rated 4 out of 5 by David Flawlessly clean
Could use a more comfortable mattress and balcony.
March 27, 2013
Rated 5 out of 5 by traveler Excellence
The hotel and staff were excellent in every way.
May 17, 2013