Rated 5 out of 5 by TravelingDiva Excellent Place for meeting
I was at this hotel for travel conference. I was totally impress with their attentiveness, and excellent service. The rooms are very comfortable for work and pleasure.
February 19, 2014
Rated 5 out of 5 by TL61 Outstanding Stay
The accommodations are outstanding! The staff, the facility, and the food/drinks are great.
February 19, 2014
Rated 5 out of 5 by Carhartt Always Excellent!!
I have the pleasure of staying at The Ballantyne frequently and each visit is a new experience that never disappoints. I was lucky enough to have my Mom with me on my last trip and she was impressed as well! Thanks for a wonderful experience each and every time!
February 14, 2014
Rated 5 out of 5 by thankful100 Great Customer Service
I stayed at the Ballantyne for a conference. The hotel is beautiful -- luxurious really. But the thing that will stand out to me is the customer service, especially from the daytime support staff who helped serve the food. On the first morning, I asked one of the servers to check in the back for a particular tea I liked to drink. She not only retrieved the tea that morning, but the following morning she sought me out and handed me my favorite tea as I entered the breakfast area. That is a level of personal touch that is rare. I commend the managers of this fine hotel for inspiring their workers to be so caring.
January 31, 2014
Rated 5 out of 5 by mwall55 Fantastic experience
Incredible facility with the most friendly and outgoing personnel I have experienced in a very long time. Every employee encounter was EXTREMELY friendly, gracious and sincere. All employees went out of their way to express ensure gratitude for our visit and to ensure our comfort. The great thing was it was truly down to earth and gracious! I will not mention one or two for fear of leaving out many. All where great. The dining experience on Sunday night was phenomenal!!! The food was great and service was outstanding. My thanks to all of you for a wonderful getaway for my wife and me!!!
January 29, 2014
Rated 2 out of 5 by Pete49 Significant Improvements needed
The rooms are very dated and in sore need of numerous upgrades. The needed improvements include carpeting and lighting. Further, it is not "electronic device friendly"; no convenient outlets! Their fare needs to be updated as well....still charging for internet access?! Staff is very good but the experience is hampered by outdated room accomodations. Common areas are average.
February 6, 2014
Rated 5 out of 5 by KARZ our "stay " was over the top
we have stayed in hotels that claim to be 5 and 6 star, none can compare with the excellent experience we had in Charlotte, the staff was bright and cheerful, and could not do enough for us. We rate the experience first be how clean the room was, it was better than expected. your staff in all respects are superior, we will stay with you again.
February 4, 2014
Rated 5 out of 5 by Hammer007 The Ballantyne,is the finest hotel in the Charlotte area!
First time in Charlotte and took advice of travel agent to stay at the Ballantyne,. The hotel far exceed any hotel I have experienced in the past! It is truly a 5 star resort! For someone who is used to 2 and 3 star treatment, I almost didn't know what to do with myself. The staff was extremely attentive to my needs while the Spa and pools were outstanding! The dining experiences and views were beyond compare! The rooms were well beyond my expectations in a good way!
The hospitality received by the staff as well as the gradeur of the facility was very much appreciated. If I have an opportunity to come back to Charlotte, the Ballantyne is my only choice!
January 13, 2014
Rated 5 out of 5 by katie1205 my stay
The person that was in charge of the wedding( Dj) was amazing! I have never had a better experience at another hotel!
February 3, 2014
Rated 5 out of 5 by LLJR Recommended for All Airport Travelers
The Ballantyne is a luxurious, well appointed hotel, and, on the 3 or 4 occasions when we've stayed there, the staff always goes of their way to make us feel welcome. Try out the dinner at The Gallery restaurant--well worth the expense. The pools (indoor and outdoor) are great, too. If you have little ones, the heated indoor pools in the winter are perfect. They also have a nice workout room. Great place for golfers, too. If you have to travel out of CLT airport, it's a good place to stay. You don't have to struggle to get out of city traffic and can zip straight on down to the airport. The rooms are spacious (about 400 sq ft), and the furnishings elegant.
January 7, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Disappointing hotel
The Ballantyne hotel does not live up to the Luxury Collection expectations. The location is average - it's convenient to the highway, local businesses and shopping, however, that also makes it a odd location for a resort. The hotel is located on a golf course, but the view I had was of a pharmacy rooftop and parking lot.
The room was run down and many items weren't in good repair. The air conditioning wasn't working and the hotel fixed it immediately, but other things like burnt out light bulbs and non-working remote controls were annoying.
I'd prefer to stay at another Starwood hotel just down the street - literally- for a fraction of the price. This hotel is way overrated.
October 31, 2013
Rated 5 out of 5 by Cat10 Thank You!
Had a lovely experience. We live just down the street and decided on a whim to get-a-away for a night. Glad we did. It felt like we were world's away. Thank you.
January 27, 2014
Rated 5 out of 5 by santri1969 Excellent family friendly hotel
We were here during Christmas with my brothers family and a total of 4 kids all under 8 - loved it. Got good platinum upgrades to connecting suites, great food, and family fun. Highly recommended. The family had a great time.
December 24, 2012
Rated 5 out of 5 by jimbojackson what a great place
we have stayed there several times and each time the experience has been wonderfull from the friendly staff toi the accomadations and the food. and might I say I love the golf course!
January 20, 2014
Rated 3 out of 5 by Steve Poor value for the money
We were quite disappointed with this hotel. Although there's nothing horribly wrong with it, it's set in a very business-park sort of setting with absolutely no character or charm. Having stayed in many hotels around the country, we found this one to be so unremarkable that we opted to cancel our second night there. It's simply not worth the rather exorbitant price. One specific complaint about the room - our only real complaint - was that there's a very large gap between the door and the frame all the way around it, allowing the hall light to intrude to the point where it made sleep difficult.
March 30, 2013
Rated 5 out of 5 by David Love this property
Whenever your travels take you to Charlotte this property should be on your stay list. From the moment you arrive the staff provides a tremendous experience. They are attentive and focused on providing you the most comfortable stay possible. The rooms are always clean and inviting. Cannot say enough good things about the Ballantyne!!
January 17, 2014
Rated 5 out of 5 by Char1025 Customer Service
We were here to celebrate our 40th wedding anniversary. Carolina Kramer made our stay extra special. Your entire staff was wonderful. We have been coming here for many years and will continue because of the excellent customer service, attention to detail and kindness of you hotel.
January 13, 2014
Rated 4 out of 5 by DBJ24 Business conference
Great hotel and great location
January 13, 2014
Rated 5 out of 5 by JPinVA It was hard to go to work!
The room was so comfortable, so nice that I found myself thinking how nice it would be to just stay in the room - enjoy the comfort, the balcony, the service, rather than go to the meeting I had traveled to Charlotte for. Lovely, every amenity provided, comfortable luxury and friendly service. The only thing I would change is to have liquid creamer in the in-room coffee service instead of the powder.
December 2, 2012
Rated 5 out of 5 by Marvb New Year's Party
Your New Year's Party was great- Staff was very helpful. You are a Luxury Collection Hotel. I would in future have a dress code for party. Like- No Sneakers, 1/2 pants/shorts or tee shirts.
January 3, 2014
Rated 4 out of 5 by Evan156 Staff was friendly
Don't get the scallops. They were over cooked and rubbery.
January 3, 2014
Rated 5 out of 5 by Ron47 The hotel meets our expectations!
Ballantyne Hotel overall met our expectations as an upscaled resort providing the comfort and facilities we look for in the quick get away!
January 2, 2014
Rated 4 out of 5 by snyder2013 No sleep
On Christmas night...after a long day with my family. I had terrible problem with the room 337. Due to a playing and screaming child in room 337, I could not sleep. I had to call the front desk at 11:45pm Security did come up to their room and by midnight the noise stopped. Then, at 7am the next morning, the noise started up again. VERY UNPLEASENT!
Dr. Clifton Snyder
December 27, 2013
Rated 5 out of 5 by ReedH Great Stay
In town for a funeral, we were able to check in several hours earlier then the 4:00 policy which allowed us to relax after an 8 hour drive, shower, eat and make it to our 3:00 service. We have been to many fine Golf and Spa Hotels and the Ballantyne measured up. My girlfriend rated her massage as the best she's had in recent memory. Although the weather was dreary during our stay I was able to get in a round of golf and was lucky to be paired with one of the Hotels employees Mark (bartender/server). Playing a course for the first time can be disasterous without a guide and Mark guided me around the course and definitely saved me some strokes. As I typically play by myself I often get paired with unique and engaging people and Mark was definitely that. I plan on returning to the Ballantyne in the spring and look forward to another round. My suggestion to the hotel is to have Mark be available to all guests should they want a guide on the golf course. This expereince alone made me want to return to the Ballantyne in the spring. I look forward to returning when the weather will accomodate laying by the pool and enjoying even more rounds of golf.
January 29, 2012
Rated 4 out of 5 by jechho Okay hotel
Stayed here one night. It was an okay stay, but I must admit I expected more as this hotel is a part of Starwood Luxury Collection.
- location: The pictures of the hotel are a bit deceiving. The hotel is not secluded or in a nature enviroment, its smack in the middle of a rather congested area. If you do not pay for golf view, you will look directly into a parking lot and a freeway.
- a gap between door and the floor meant a lot of light and noise in the room. Lack of soft lock mechanism (dampener) at the door meant noises when people in the hallway were coming and going.
- the rooms seemed pretty old. Furniture had seen it better days.
- the suite we had was just two adjoining, similar rooms, with one large bed in each.
- our virtuoso rate included breakfast, but it turned out that this only meant cereal boxes and a quick coffee at the bar. No entry to the breakfast restaurant.
- service at pool area was bad, after waiting 20 min or so, we had go over to the bar and ask for a drink.
- nice pool area
- golf view was lovely, and this must be an excellent choice for golfers in the area (we were not).
- great welcome (hot towels and a drink).
- free parking (I think).
- good SPG platinum treatment (all though we had to ask for the upgrade - as usual, very irritating).
- satisfying follow-up when we directed the breakfast/virtuoso issue: They promised to change this and threw us some reward points as well.
All in all, 3,5 stars. Would probably stay again if I get a good deal.
November 14, 2011
Rated 5 out of 5 by Pie01 Best customer service
Although I only stayed for one night the staff was very attentive. we were celebrating our anniversary and the staff recognized that and made the day special
December 26, 2013
Rated 2 out of 5 by Casper928 I guess I was expecting too much.
No wi-fi included. No convenient outlets to plug in mobile phone - had to crawl under desk. Given wrong room keys at check-in, no biggie, ran back down stairs and got correct keys. Got into room on second try to find we had been given a double bed instead of a king. I checked in with my husband on a group reservation so not sure why we weren't asked if we wanted a king or double. Other people in the group got a king room. Bathroom products contained unsafe ingredients. Shower door leaked and bathroom floors looked disgusting. Beds were adequately comfortable (we each got our own!), nice TV, great water pressure in shower. Overall, not impressed. At all.
January 14, 2013
Rated 3 out of 5 by Carootie Let down
Check-in is 3pm, we arrived about 10 minutes after check-in and had to wait to 4:30 for our room to be ready. With 2 young children 2 & 4 who both needed a nap this was extremely frustrating. House keeping never came! Our wedding was on 4/28, however the complimentary turn-down service was executed on 4/27 which included fresh rose petals every where. It was nice, but it was very messy on 4/28 while trying to get ready for the wedding. To our disappointment when we returned back to our room after the wedding it was not attended to by house keeping. The bed was unmade, no fresh towels and dead rose petals where now every where.
May 16, 2013
Rated 5 out of 5 by Bennett2 A outstanding experience
Our stay was great!! Everyone was very helpful and nice. The only problem was the staff did not clean our room one of the days. But that night very late they brought fresh towels and very helpful and sorry it did not get clean - she even offered to clean the room for us then. When they cleaned the room the next day it was wonderful. We tried to order sticky buns for room services each morning and they were out but stopped us in the lobby on the morning we checked out and brought us a box of sticky buns to eat on the way to the airport. Over and above the call of duty. Do not know how the staff knew this had happened. Would recommend and can't wait for another visit.
April 29, 2013
Rated 5 out of 5 by Joolzy Ballantyne's Best
Living and working in the Ballantyne area, I have visited the Resort many times for events such as lunch, dinner, and meetings. However, this weekend was my first overnight stay in the hotel. I was very pleased with my room and the bed was super comfy. Check-in and check-out was efficient and the employees that I encountered were friendly.
December 9, 2013