Rated 5 out of 5 by Caleb2013 Promised Land
After reading the vision (Ballantyne history) of those who invested in making this community a diverse and enjoyable place to live and visit I can say "I tip my hat". I am so glad we (my wife and I) decided to visit this property for a weekend get-away. I have already begun singing your praises. I have traveled all over the world and I rate this pace VERY HIGH for staff attentiveness and relaxation. Now if I can only find some way of retrieving the numerous golf balls I lost ;-).
July 22, 2013
Rated 5 out of 5 by Glaz Great Hotel
This hotel is a real jewel in Charlotte NC. The staff was very helpful and pleasant. The room was much more than we expected. The spa facility was excellent along with the staff.. The bar and and dining room could not have been better. The food was very good and our waiter was very helpful in explaining the menu.The hostess knew it was our anniversary and had a special menu with Happy Anniversary on the menu. We also received a complimentary dessert. 5 star hotel and we will return.
July 3, 2013
Rated 5 out of 5 by mrhap1001 Best Overall Hotel Experience Ever
From the greeting by the doorman, to checkout, we could not have had a better experience at a hotel.
Each staff member greeted us with a smile and seemed genuinely happy we were there.
The room was nicely decorated and well stocked with a very comfortable bed. We especially appreciated having the choice of a stand up shower or bathtub.
We had never stayed at the Ballantyne, but will never stay anywhere else when our travel plans bring us to Charlotte again.
Thanks again for a great stay.
August 24, 2012
Rated 5 out of 5 by Mimi72 BEST HOTEL EVER
Didn't want to leave. Everything, food, service, spa, golf course, amenities were 1st class. Can't wait to return.
October 29, 2013
Rated 5 out of 5 by tshissler Wonderful experience
We were looking for a road trip destination that would be family friendly but comfortable for the grown-ups. The Ballantyne met our every need. When we expressed a need for a little more room because of our children, the front desk staff worked to get us into a junior suite. The gym is totally functional and the indoor pool is a must with the kiddos. The facilities are beautiful, the room is well-appointed and the property is very well-maintained--all the things that you expect from a SPG Luxury Collection property.
What sets this property apart from all the others however, is the service. On our trip to the resort, our older daughter had an accidental spill on her blanket. We knew that she would need it and there was no way that we would be able to use it for the remainder of the trip in its state. The front desk totally accommodated us and laundered it for us with the hotel linens and had it back to us in a couple hours. Then, that evening, that same daughter had a coughing fit and thew up on the blanket. So, at 1:30 a.m. I went down to the front desk for some help. The housekeeping staff member brought up clean linens AND took the blanket and my daughter's clothes and had them laundered again (they reappeared at our door in the morning). This after bringing our daughters cookies and milk before bed. The staff came to know our names and would address our daughters when they would see them in the common areas. As parents of small children, it is so nice and refreshing to feel like your children are welcome guests and not a nuisance to be tolerated with the parents.
We ate all our breakfasts and many of our dinners at The Gallery Restaurant. The staff here is amazing as well. The food and drinks are great, but the staff (special shout out to Billy and Bobby from the dinner service). Billy made sure that we went back with little treats for the girls each night. He was also a treasure in terms of being able to tell us the history of the property and the surrounding area.
The front desk, housekeeping, bar staff, restaurant staff, valet, bellstand staff...all of them were so warm, welcoming and accommodating. The overwhelming sense that we had on our visit there was that everyone was happy to work at the Ballantyne and that each staff member was happy to welcome us as guests.
I've read a previous review regarding noise and we experienced none of that and we were actually on the second floor close to the stairs and the main atrium. We had one incident where my wife and younger daughter sustained scratches from little staples that were sticking out of an ottoman in the bedroom. When we let the front desk know, however, they were very responsive, apologetic and even gave us a free night. This might have been a big deal if everything else wasn't so great, but in the end, the good totally outweighed anything bad.
We will definitely return because this place and all of its people are true treasures.
November 15, 2013
Rated 3 out of 5 by DPPS This is a nice property that does not have a clue on attention to details.
We have been to the spa and spent the night twice now, at this property. Each time we have noticed the lack of attention to the final details that is lacking at this location. The spa does not communicate with the guests about how much time is between a session. My wife and I wasted a few hours on our visit there as we waited for the next session. The hotel rooms always seem to lack something. Toiletries, lamps plugged in wrong or improper fit of contruction detail. It is not 5 star.
January 18, 2013
Rated 3 out of 5 by EM1981 Great location and beautiful hotel
The hotel is quite grand when you pull in, and is beautifully decorated and clean throughout.
I stayed at this location for a large work function and here were several items I feel were below standard. For lunch we had a meal at the hotel restaurant. Chicken in the salad was very dry, and the biscuits were not worth a second bite. I don't believe any of us finished what we ate.
We had buffet service for dinner. The food was just ok. The cake that was served was very dry and looked much better then it had tasted.
For morning breakfast, we again were served bugget style. It was like pulling teeth trying to get water, coffee and silverware. It was almost as though we were asking too much of the staff who was dedicated to the room to provide these things that were not accessible for us to just grab as needed.
March 6, 2013
Rated 5 out of 5 by Linda1948 The hotel is lovely and staff are terrific
This is a beautiful hotel in a beautiful setting. The restaurant is top-rated, and the rating is well deserved.
The staff was extremely attentive, accommodating, and friendly.
October 22, 2013
Rated 3 out of 5 by DTR1126 Beautiful place, but food TERRIBLE
Rooms were exquisite. I was there on business but felt like I was on vacation. Plush bathrobes, terrific toiletries, and friendly staff. But the food was awful. I ordered lunch at the restaurant and the steak salad was so bland. For dinner, I ordered room service and the chicken was over salted and risotto unercooked, I couldn't eat it. Wine and dessert however was teriific. Portions were small too, but since both experiences were inedible, I guess it was less waste.
April 1, 2012
Rated 4 out of 5 by DPPS Nice Hotel
This is a nice hotel. It is NOT a five star or diamond. We have stayed at five star/diamond properties. This is not one. Could use a litte better cleaning. Hair in the floor of the shower from previous guest. One of the sink handles had been twisted around. The property is just short of the little things that make a better hotel. No concierge to be found. Butler service not offered. Have used the spa prior to this visit. It was nice, but communications is lacking.
January 7, 2013
Rated 5 out of 5 by Courtney10132013 Excellent upgrade!
Thanks for the SPG Gold Preferrred Upgrade. The suite was more than comfortable, convienently located within the hotel, with a beautiful balcony view of the course. I will request this room again when I return in November.
October 14, 2013
Rated 5 out of 5 by Marni3 Terrific 10th Anniversary
With my 4.5 year old tucked in with his grandparents, my hubby and I slipped away for the night to celebrate our 10th wedding anniversary. From the moment we drove up, we felt the warmth and saw the genuine smiles of each staff member from bellman to housekeeping. We asked that the breakfast in the restaurant that came with our package be served in our room and it was immediately handled. As both dinner and breakfast were delivered to our room, the staff taking the orders and delivering were both accomodating and friendly, yet fast. The only downsides if you call it that: 1) our balcony faced the parking lot and when the door opened it was very noisy. 2) The room's outlets for phones and other electronic devices needs updating. 3) the decor of the room appears a bit dated. Regardless of these we thoroughly enjoyed ourselves.
January 3, 2013
Rated 5 out of 5 by KPP1 Girlfriend Getaway
My best friend and I live on opposite ends of NC. We have chosen the Ballentyne in Charlotte to meet-in-the-middle for a weekend. We get the Spa Weekend Package and love being able to just charge everything to our room. Dinner in the Gallery is delicious and the breakfast too. We each get a spa treatment and the staff in the hotel, the restaurant, and the spa are all very friendly, professional and accommodating.
We are already looking forward to next year.
March 25, 2013
Rated 5 out of 5 by Jill0802 Minor, Minor Complaints
Overall fantastic stay. I was only disappointed by two things that occurred:
1 - After being asked what time we would check-out in order to schedule maid service, the maid busted in on us three hours before said time. Also, it was five minutes after our room service was delivered. I'm not sure the logic in thinking we would have departed five minutes after getting room service??
2 - We went to the bar area for a snack. We commented to the waiter that we were disappointed there weren't any snacks on the menu (ie: appetizers, chips, etc...). The waiter suggested we share a meal. We later learned that they have munchies behind the bar AND that you can get snack food at the pool. We would've appreciated the information instead of the up-sell.
These are really minor complaints to an overall FANTASTIC stay, but hopefully the comments will help in training of the staff.
August 12, 2013
Rated 5 out of 5 by jk1014 Everything and more....
We arrived and our room was not ready, but the hotel staff comped drinks and appetizers until it was. That was our first impression. We were treated wonderfully. The Galley restaurant's food and staff were exceptional. The facilities at the Spa, where my wife and I had massages, were well kept and had many amenities. We stayed overnight, but left feeling more relaxed than a full weekend stay at other places. Treat yourself to a nice stay-cation.
February 25, 2013
Rated 5 out of 5 by David Always a great stay
When in Charlotte if you don't take advantage of staying at the Ballantyne you are missing out. From the moment you arrive until you leave the service is outstanding. Rooms are always clean and comfortable. The email in advance asking if there is anything you need for your stay is appreciated as they have everything as you want it when you arrive.
Put this property on your MUST STAY list - you will not be disappointed!!!
July 16, 2013
Rated 5 out of 5 by PPIQueen Ballantyne Hotel
In my business travel I very rarely find a hotel that meets all my needs however, The Ballantyne Resort & Spa certainly did that. The staff was very friendly, room spacious and the food was fabulous. I would definitely recommend this hotel to anyone.
October 3, 2013
Rated 4 out of 5 by Carolina Don't use corporate reservation
When we arrived at the property we were told that we did not have a reservation for that evening. We made our reservation with corporate and none of our information had been translated to the Charlotte property. Eventually, when I explained the situation, the issue was resolved. The Charlotte property needs to train the front desk employees to accommodate for the shortcomings of corporate. The restaurant food and service is 5 star.
August 13, 2012
Rated 4 out of 5 by Jill25 Nice room disappointing food service
We love the ballantyne resort however the past couple times we have gone the service at both bars was very poor. It was not crowded but were not greeted or waited on for a very long period of time and were sitting at the bar. The second time this happened we just got up and left. There were people working behind the bar but they appeared to have no interest on waiting on guests we werent the only ones that were getting frustrated.
January 21, 2013
Rated 4 out of 5 by Travel2013 What's with the room temperature?
This hotel is great. It has everything you need while away from home, and then some. It is well kept and nice. Great staff. Nice golf course. The only issue we had was that at night we turn the thermostat down (cooler) for sleeping. Apparently the room thermostats don't override the hotel settings. This made our room uncomfortable for sleeping - and at the heart of what a hotel is, sleeping is core to what we were paying for.
April 22, 2013
Rated 4 out of 5 by Greer43 Better this time around
I'm glad we gave this place a second chance - thank you Ballantyne for the lovely weekend! The spa services were top notch and we couldn't have been more pleased or relaxed.
October 7, 2013
Rated 1 out of 5 by Linda01 Stay somewhere else.
Check in extremely slow. Hallway to suite and outside deck by terrace bar were littered. Food and service in Gallery Bar and in Gallery Restaurant were very poor.Flatbread could have come from a convenience store. No salt on dinner table. Could not get waiter's attention. No coffee maker in room. No spoons delivered with coffee and tea room service. Very disappointing experience and would never stay or dine there again.
July 30, 2012
Rated 5 out of 5 by FlyerGuy Always Exceptional
Have stayed at this hotel many times with just my wife and entire family. Service is always exceptional throughout, and the pool and spa facilities have been great. SPG Platinum recognition has been top notch, and the staff has gone out of their way to ensure a comfortable stay. Olga who works the lobby has been a treat for my daughter to interact with when we spent a week in the hotel waiting for our home to be ready.
October 27, 2011
Rated 3 out of 5 by RLeo3413 Recent Stay
The Ballantyne is a beautiful property. Your valet service is excellent as is the front desk.
Housekeeping needs improvement. At tremendous expense I had a 3 connected room suite. A parlor Rm 603 I beleve was inbetween the other two rooms. Housekeeping never cleaned it my entire stay even after speaking with the attendant in the hallway after the first day it was not done. In addition I was told managment decided not to put coffee pots in the rooms and it was the #1 complaint from customers. Being comfortable in a stay that considers itself Luxury Collection also means not having ot get dressed and run up and down the elevator first thing in the morning to get a cup of coffee I realize it's an expensive property to maintain, and prices for food and beverage throughout the hotel need to be where they are. But not throwing in a free couple of cups of coffe is overkill.
August 2, 2012
Rated 4 out of 5 by Meghan23 Enjoyed our stay, however...
We had a great stay, staff and hotel were great! There were 2 things I wanted to mention, during our stay the room key stopped working twice, which was slightly inconvenient. And while in room I could hear everything that was going on in the hall, I'm not sure if we were located in a high traffic area, my guess was it was staff and guests. Thanks for your time.
August 16, 2013
Rated 5 out of 5 by Davidh75 The perfect suprise Birthday present for my wife
We live in Charlotte and I wanted to surprise my wife with an over-night spa getaway. The Ballantyne, the Spa and the amazing staff made the surprise a pleasure to set up and exceeded our expectations. Too often the concept of a "staycation" is completely overlooked and based on our experience at the Ballantyne Charlotte an option that will not disappoint! Thank you all for making my wife's birhtday so special!
October 10, 2012
Rated 5 out of 5 by Bertie62 beautiful hotel
We had a wonderful time at the beautiful Ballantyne Hotel. It was clean, comfortable and everyone was so nice and helpful.
October 7, 2013
Rated 5 out of 5 by foxrun133 Top Notch Service!
My husband and I recently stayed at the Ballantyne for a brief mid-week relaxation escape. The poolside staff were very attentive and brought ice water as soon as we arrived. Drinks were delivered quickly when ordered. That evening in The Gallery, our waiter Billy was very knowledgeable of the menu and made helpful suggestions for our selections. We always receive exceptional service here!
July 1, 2013
Rated 5 out of 5 by LLJR Just Booked It Again
Returned from the last trip where we spent the night at the Ballantyne before flying to Florida. We had a 12-year-old with us, and he loved the pools. Just booked the hotel again for my husband and me. The Ballantyne is a wonderful way to relax pre- or post-flight. Service exceptionally good; room beautifully clean. Also enjoyed breakfast and dinner in The Gallery. Lovely hotel with great staff.
May 24, 2013
Rated 5 out of 5 by CarolinaGirl This hotel is beautiful and has great accomodations
This is a beautiful hotel. The rooms are luxurious and comfortable. It has a good golf course, state of the art swimming pools and a jacuzzi. It also offers massages and has a workout room. This is the best hotel that I have ever stayed at.
September 17, 2013