Rated 2 out of 5 by kfrank Watch your bill,
Got home and found I was charged for items that I never used.
Have to check to make sure that doesn't happen to you.
November 23, 2013
Rated 5 out of 5 by ps2060 Beautiful Hotel
Was there for a business conference and was extremely impressed with all the hotel had to offer - First Class in all respects!
November 21, 2013
Rated 5 out of 5 by malt Fantastic Hotel
Extravagant hotel with plenty to do for the family. The service was terrific. The staff very friendly. Our kids really enjoyed the hotel and the indoor pool. Great overall experience!
November 19, 2013
Rated 5 out of 5 by ENewberry Wonderful Weekend
My boyfriend and I wanted a weekend getaway and the Ballantyne was the perfect destination. Located just south of Charlotte, it was exactly what we were looking for. The staff was amazing and took great care of us. Everyone from the bell staff to housekeeping, to our in room dining service everyone was friendly and accommodating to our needs. We really enjoyed the indoor pool and the views from our room. Would highly recommend the Ballentyne to those looking for a wonderful experience.
November 12, 2013
Rated 1 out of 5 by joe59 Relaxitation
The staff was outstanding. This was a very pleasant and relaxing stay.
November 15, 2013
Rated 5 out of 5 by tshissler Wonderful experience
We were looking for a road trip destination that would be family friendly but comfortable for the grown-ups. The Ballantyne met our every need. When we expressed a need for a little more room because of our children, the front desk staff worked to get us into a junior suite. The gym is totally functional and the indoor pool is a must with the kiddos. The facilities are beautiful, the room is well-appointed and the property is very well-maintained--all the things that you expect from a SPG Luxury Collection property.
What sets this property apart from all the others however, is the service. On our trip to the resort, our older daughter had an accidental spill on her blanket. We knew that she would need it and there was no way that we would be able to use it for the remainder of the trip in its state. The front desk totally accommodated us and laundered it for us with the hotel linens and had it back to us in a couple hours. Then, that evening, that same daughter had a coughing fit and thew up on the blanket. So, at 1:30 a.m. I went down to the front desk for some help. The housekeeping staff member brought up clean linens AND took the blanket and my daughter's clothes and had them laundered again (they reappeared at our door in the morning). This after bringing our daughters cookies and milk before bed. The staff came to know our names and would address our daughters when they would see them in the common areas. As parents of small children, it is so nice and refreshing to feel like your children are welcome guests and not a nuisance to be tolerated with the parents.
We ate all our breakfasts and many of our dinners at The Gallery Restaurant. The staff here is amazing as well. The food and drinks are great, but the staff (special shout out to Billy and Bobby from the dinner service). Billy made sure that we went back with little treats for the girls each night. He was also a treasure in terms of being able to tell us the history of the property and the surrounding area.
The front desk, housekeeping, bar staff, restaurant staff, valet, bellstand staff...all of them were so warm, welcoming and accommodating. The overwhelming sense that we had on our visit there was that everyone was happy to work at the Ballantyne and that each staff member was happy to welcome us as guests.
I've read a previous review regarding noise and we experienced none of that and we were actually on the second floor close to the stairs and the main atrium. We had one incident where my wife and younger daughter sustained scratches from little staples that were sticking out of an ottoman in the bedroom. When we let the front desk know, however, they were very responsive, apologetic and even gave us a free night. This might have been a big deal if everything else wasn't so great, but in the end, the good totally outweighed anything bad.
We will definitely return because this place and all of its people are true treasures.
November 15, 2013
Rated 3 out of 5 by VeryGoodPointsStacey Disappointing hotel
The Ballantyne hotel does not live up to the Luxury Collection expectations. The location is average - it's convenient to the highway, local businesses and shopping, however, that also makes it a odd location for a resort. The hotel is located on a golf course, but the view I had was of a pharmacy rooftop and parking lot.
The room was run down and many items weren't in good repair. The air conditioning wasn't working and the hotel fixed it immediately, but other things like burnt out light bulbs and non-working remote controls were annoying.
I'd prefer to stay at another Starwood hotel just down the street - literally- for a fraction of the price. This hotel is way overrated.
October 31, 2013
Rated 5 out of 5 by DfromFL Everything Is OUTSTANDING!!!
I can't say enough about The Ballantyne. Everything was outstanding and the entire staff was fantastic. If you are staying in Charlotte, NC stay at The Ballantyne.
November 12, 2013