Rated 5 out of 5 by WEN27 This hotel always caters to it's guests.
Fantastic staff that try to cater to your every need that are polite and courteous.
Beautiful location with excellent upkeep of the hotel and grounds.
February 10, 2013
Rated 5 out of 5 by JimSue perfect place for area engagements
The hotel resrt and area meets every need one could thing of, never having been to Chrlotte area i will return to the Ballantyne over and over again
October 23, 2012
Rated 5 out of 5 by Echo2013 Relaxing Stay
We had a wonderful, relaxing time at The Ballantyne. The staff is friendly and they seem to anticipate your every need.
July 20, 2013
Rated 5 out of 5 by Diane52 Excellent Customer Service
The Ballantyne Charlotte is a beautiful hotel. The level of service provided by the hotel staff is beyond amazing.
July 22, 2013
Rated 5 out of 5 by Lindy Great Accomodations!
We had a wonderful time at the Ballantyne. There is nothing that will dissapoint - everything is top notch and the staff is super friendly.
March 12, 2013
Rated 5 out of 5 by DNLG Great time
We stayed at teh Ballantyne for the first time last weekend. We enjoyed every aspect of the hotel. The staff was courteous and outgoing.
June 27, 2012
Rated 5 out of 5 Class
The hotel is exceptional in all ways, but what really sets it apart is the staff who will see to your every need. Great experience.
March 4, 2013
Rated 5 out of 5 by Lovelyone2 Hotel Met My Expectations
My visti to the hotel was on company business. The Service was great and I had the opportunity to spend time in the Spa. Excellent.
February 11, 2013
Rated 5 out of 5 by CLUBLIMITED Charlotte Club Limited meeting
Overall, everything was wonderful. Staff could not have been more attentive and helpful. Room was great and covered all our needs.
September 22, 2012
Rated 5 out of 5 by MildredMilktoast The hotel is luxurious and the staff is wonderful.
The hotel is beautiful and guest rooms are spacious. The staff is very warm and accommodating. The food and service is exquisite.
October 27, 2012
Rated 5 out of 5 Overall great experience
I was absolutely taken away with the food and the service level of the staff at Ballatyne. I would recommend to anyone.
May 29, 2013
Rated 5 out of 5 This is one of the best hotels i've stayed in.
This is one of the best hotels I have stayed in, The staff, the hotel is first class all the way. Can't wait to go back!
November 28, 2012
Rated 5 out of 5 by Lincaa Wonderful experience
From check in to check out, our stay was wonderful. The indoor and outdoor pool was an added benefit for the family.
August 12, 2012
Rated 5 out of 5 by Mills Heaven on Earth
That is exactly what it felt like. Friendly, personable staff, who were willing to meet our needs.
June 24, 2013
Rated 5 out of 5 by JDFNY Hotel has Everything!
The Balantyne is a wonderful hotel, great facilities including golf, nice lobby area and avery courteous staff!
April 15, 2013
Rated 4 out of 5 by Greer43 Something Is Missing
Ballentyne Resort looks the part of a luxury hotel and the staff is just as friendly as the come. That said though, there is a level of service missing that one expects from finer hotels. We booked a one night Spa package that came with several amenities including bottled water and fruit upon arrival. There was no bottled water or fruit to be found. When I called down to the front desk to inquire about the omission and ask for a second wash cloth (there were two of us and only one washcloth in that gorgeous bathroom), a staff member brought me one bottle of water, two pieces of the turndown chocolate and four washcloths. The spa was very well appointed but quite crowded with several rather rowdy women. Dinner at the hotel’s restaurant, “The Gallery” was unfortunately a disappointment. We expected more from a four diamond restaurant. The portions were fine, but the food was ho hum, with very little flavor and imagination. It was presented well by wait staff that aimed to please and was quick to fill up the water glasses. Breakfast the next morning was pleasurable and it was the best food we had while there. Overall, we had a good time. We were just expecting a little more.
April 15, 2013
Rated 5 out of 5 by Jills33 Fabulous time here
WOW, we had a wonderful six nights stay here and look forward to returning if our plans take us to Charlotte, NC.
May 26, 2012
Rated 5 out of 5 Excellent service staff
This hotel was lovely, the bedrooms plush and the staff were very courteous, helpful and prompt. Very nice stay.
March 1, 2012
Rated 3 out of 5 by Oknauss Needs a better gym/food only okay
Gym was not well equipped and elliptical did not work
Bircher muesli for breakfast via room service was yucky
March 9, 2013
Rated 5 out of 5 by carolina13 Excellent.
Beautiful property, outstanding staff. Exceeded expectations!
August 7, 2013
Rated 4 out of 5 by ScottWS Always a wonderful getaway!
Comfort at its finest! Excellent facilities with a first rate, well-trained staff.
July 8, 2013
Rated 5 out of 5 by tshissler Wonderful experience
We were looking for a road trip destination that would be family friendly but comfortable for the grown-ups. The Ballantyne met our every need. When we expressed a need for a little more room because of our children, the front desk staff worked to get us into a junior suite. The gym is totally functional and the indoor pool is a must with the kiddos. The facilities are beautiful, the room is well-appointed and the property is very well-maintained--all the things that you expect from a SPG Luxury Collection property.
What sets this property apart from all the others however, is the service. On our trip to the resort, our older daughter had an accidental spill on her blanket. We knew that she would need it and there was no way that we would be able to use it for the remainder of the trip in its state. The front desk totally accommodated us and laundered it for us with the hotel linens and had it back to us in a couple hours. Then, that evening, that same daughter had a coughing fit and thew up on the blanket. So, at 1:30 a.m. I went down to the front desk for some help. The housekeeping staff member brought up clean linens AND took the blanket and my daughter's clothes and had them laundered again (they reappeared at our door in the morning). This after bringing our daughters cookies and milk before bed. The staff came to know our names and would address our daughters when they would see them in the common areas. As parents of small children, it is so nice and refreshing to feel like your children are welcome guests and not a nuisance to be tolerated with the parents.
We ate all our breakfasts and many of our dinners at The Gallery Restaurant. The staff here is amazing as well. The food and drinks are great, but the staff (special shout out to Billy and Bobby from the dinner service). Billy made sure that we went back with little treats for the girls each night. He was also a treasure in terms of being able to tell us the history of the property and the surrounding area.
The front desk, housekeeping, bar staff, restaurant staff, valet, bellstand staff...all of them were so warm, welcoming and accommodating. The overwhelming sense that we had on our visit there was that everyone was happy to work at the Ballantyne and that each staff member was happy to welcome us as guests.
I've read a previous review regarding noise and we experienced none of that and we were actually on the second floor close to the stairs and the main atrium. We had one incident where my wife and younger daughter sustained scratches from little staples that were sticking out of an ottoman in the bedroom. When we let the front desk know, however, they were very responsive, apologetic and even gave us a free night. This might have been a big deal if everything else wasn't so great, but in the end, the good totally outweighed anything bad.
We will definitely return because this place and all of its people are true treasures.
November 15, 2013
Rated 5 out of 5 by Craig22 What a Great Hotel!!!!
This place is perfect! Outstanding service, friendly staff, beautiful rooms and fantastic location!
October 11, 2012
Rated 5 out of 5 by Dusty Excellent Visit
The customer service was excellent. Everyone was very friendly. Beds were extremely comfortable.
March 20, 2013
Rated 4 out of 5 by BRian feedback
Place was great but I never got a receipt.
In this day and age, this is a big disapointment
January 24, 2013
Rated 5 out of 5 by legacy A local luxury favorite hotel
We love feeling like we are worlds away yet in reality we are just a few miles from home
March 25, 2013
Rated 4 out of 5 by Tiger69 Solid hotel experience
The hotel is clean, bright and well staffed. the food and the gym are outstanding
December 17, 2012
Rated 5 out of 5 by Gaye1WNC Awesome resort, wonderful spa!
Entire experience was wonderful. Professional staff, fantastic ammenities.
May 4, 2013
Rated 5 out of 5 by EFRPKH Great place for a staycation
The resort was gorgeous. The service was impeccable. Would definitely return.
January 5, 2013
Rated 5 out of 5 by SB64 The Hotel exceeded our expectations.
The room was spacious, clean, and comfortable. We would highly recommend it.
December 13, 2012