Rated 5 out of 5 by LLJR Another Wonderful Stay
This is a great, relaxing hotel for those flying in and out of Charlotte. (We have a 3-hour drive to get CLT airport.) We've stayed here several times as a couple and a couple of times with other family members and each time the welcome and the service has been outstanding. This last time we stayed for just one night. Even though we arrived late and had to leave very early, they managed to deliver a wonderful breakfast to our room. We highly recommend dining either in the restaurant or in the bar. We sometimes stay at the Ritz in CLT but it's even easier to get to the airport from the Ballantyne. The pools are lovely, and golf views are well worth the few extra dollars they charge. A roomy hotel without being overwhelming. And lovely bath products, too. Highly recommended.
January 31, 2015
Rated 5 out of 5 by MaryLo Hotel has the most attentive staff!
While I expected the hotel to be impeccably clean and I knew all of the wonderful amenities it had to offer, I was most pleased with the very friendly attentive staff!!!
January 19, 2015
Rated 3 out of 5 by VeryGoodPointsStacey Disappointing hotel
The Ballantyne hotel does not live up to the Luxury Collection expectations. The location is average - it's convenient to the highway, local businesses and shopping, however, that also makes it a odd location for a resort. The hotel is located on a golf course, but the view I had was of a pharmacy rooftop and parking lot.
The room was run down and many items weren't in good repair. The air conditioning wasn't working and the hotel fixed it immediately, but other things like burnt out light bulbs and non-working remote controls were annoying.
I'd prefer to stay at another Starwood hotel just down the street - literally- for a fraction of the price. This hotel is way overrated.
October 31, 2013
Rated 5 out of 5 by santri1969 Excellent family friendly hotel
We were here during Christmas with my brothers family and a total of 4 kids all under 8 - loved it. Got good platinum upgrades to connecting suites, great food, and family fun. Highly recommended. The family had a great time.
December 24, 2012
Rated 3 out of 5 by Steve Poor value for the money
We were quite disappointed with this hotel. Although there's nothing horribly wrong with it, it's set in a very business-park sort of setting with absolutely no character or charm. Having stayed in many hotels around the country, we found this one to be so unremarkable that we opted to cancel our second night there. It's simply not worth the rather exorbitant price. One specific complaint about the room - our only real complaint - was that there's a very large gap between the door and the frame all the way around it, allowing the hall light to intrude to the point where it made sleep difficult.
March 30, 2013
Rated 5 out of 5 by JPinVA It was hard to go to work!
The room was so comfortable, so nice that I found myself thinking how nice it would be to just stay in the room - enjoy the comfort, the balcony, the service, rather than go to the meeting I had traveled to Charlotte for. Lovely, every amenity provided, comfortable luxury and friendly service. The only thing I would change is to have liquid creamer in the in-room coffee service instead of the powder.
December 2, 2012
Rated 5 out of 5 by Anibo14 Great Hotel
Our third visit to the Ballantyne in Charlotte NC was just as satisfying as the previous visits. The hotel is grand with nice views of the golf course. The rooms are beautiful, clean, and well equipped. The staff are all pleasant and attentive. The food and beverages are first rate. The only place my husband and I consider when travelling to Charlotte.
February 3, 2014
Rated 5 out of 5 by Stressinmom This hotel is GREAT!!
My daughter and I visited the Ballantyne in July for a weekend getaway. We had a wonderful time! Everyone was so nice and pleasant from the valet to the housekeepers. The food was excellent and the rooms were very nice. Our room had a balcony with a really nice view of the pretty green golf course. The spa services were exceptional! I am prior military and have traveled and stayed in many different hotels. This was by far the most elegant of them all. The managers went above and beyond to accomodate our every need. They are what makes spending time away from home seem like never leaving. They are truly wonderful at their job. I only wish there were more caring individuals like them at every hotel...they speak volumes for the Ballantyne! Managers, please continue to show that caring attitude and politeness you project so well. My daughter and I enjoyed ourselves so much that upon check-out, I booked our next stay in December right then and there! This time we're taking three of our friends with us...we can't wait!
August 5, 2014