Rated 3 out of 5 by Carootie Let down
Check-in is 3pm, we arrived about 10 minutes after check-in and had to wait to 4:30 for our room to be ready. With 2 young children 2 & 4 who both needed a nap this was extremely frustrating. House keeping never came! Our wedding was on 4/28, however the complimentary turn-down service was executed on 4/27 which included fresh rose petals every where. It was nice, but it was very messy on 4/28 while trying to get ready for the wedding. To our disappointment when we returned back to our room after the wedding it was not attended to by house keeping. The bed was unmade, no fresh towels and dead rose petals where now every where.
May 16, 2013
Rated 5 out of 5 by traveler Excellence
The hotel and staff were excellent in every way.
May 17, 2013
Rated 5 out of 5 by Heather13 EXTRAORDINARY SERVICE
Our stay at this hotel was above and beyond anything expected!
May 15, 2013
Rated 5 out of 5 by VICKIE52 THIS HOTEL IS REFINED, LUXURIOUS,AND BEAUTIFUL.
THE HOTEL STAFF WAS TOTALLY ACCOMMODATING, FRIENDLY AND PROFESSIONAL ON EVERY LEVEL. THE FOOD WAS EXQUISITE AND DELICIOUS. THE GROUNDS WERE BREATHE TAKING AND VERY MANICURED.
I LOVED, LOVED THIS PLACE. I WILL BE GOING BACK.
May 13, 2013
Rated 5 out of 5 by dottieA Love This Hotel!!!
I was in Charlotte for the Wells Fargo Golf Tournament. I am so glad that I chose to stay at your hotel. It was one of the greatest hotels ever! It is equal to any luxury hotel at which I have stayed. All of my expectations were fulfilled. The furnishings and decor were beautiful and luxurious; they had the feel of home rather than the feel of a hotel. The bed was fabulously comfortable and so was the bathroom. Food and service was excellent, and so were the views! The location was very convenient and easy to get to. Overall, it was a very memorable experience and I shall return!
May 5, 2013
Rated 5 out of 5 by Bennett2 A outstanding experience
Our stay was great!! Everyone was very helpful and nice. The only problem was the staff did not clean our room one of the days. But that night very late they brought fresh towels and very helpful and sorry it did not get clean - she even offered to clean the room for us then. When they cleaned the room the next day it was wonderful. We tried to order sticky buns for room services each morning and they were out but stopped us in the lobby on the morning we checked out and brought us a box of sticky buns to eat on the way to the airport. Over and above the call of duty. Do not know how the staff knew this had happened. Would recommend and can't wait for another visit.
April 29, 2013
Rated 5 out of 5 by Jill07 Elegant, charming, without being ostentatious
Great stay. Very comfortable bed. Room supper neat and clean, carefully decorated with great taste and unique artwork. Food served during meetings was not sofisticated but it was light and very tasty. Good measure!
May 9, 2013
Rated 5 out of 5 by Gaye1WNC Awesome resort, wonderful spa!
Entire experience was wonderful. Professional staff, fantastic ammenities.
May 4, 2013