Rated 5 out of 5 by Renee1214 Great stay!
As a Gold SPG member I travel frequently and often times feel nickeled and dimed, but not here! We decided to stay at The Ballantyne because my husband loves to golf. The staff was wonderful! We wanted to take advantage of the tennis courts, but forgot our racquets; no problem we borrowed them from the hotel. I took a golf lesson and decided to play a round of golf. I didn't have clubs, not an issue, they lent me a set...no charge. We went to the front desk to inquire about getting a refrigerator for our room (normally a fee) but they gave it to us for free. What a pleasant surprise to be in such wonderful surrounding and to be treated like special guests.
The food is great...loved the chicken and waffles at breakfast. High marks go to the beautiful lobby and the indoor pool. I spent a day at the spa and enjoyed both my facial and massage. No question, we'll be back!
April 17, 2014
Rated 5 out of 5 by JNofar Great Accommadations
The staff was wonderful. The room was spacious and had a great view of the golf course. Would definately stay here again if I am in the Charlotte area.
April 10, 2014
Rated 5 out of 5 by mary2003 Different Rooms Available Based on Rate
I have stayed at Ballantyne several times in the past and recently returned this week. I made my reservation by phone and was given a rate for SPG. Upon checking in my room was of a much less quality than the previous rooms I had stayed in. I did request to be moved because the quality was not what I had come to expect from Ballantyne. Your staff was very accomodating and worked to move me to the standard room. I was very disappointed in the first two rooms I was given (the first was the first room off the main lobby and was very loud and the second was behind the elevator - both rooms had the lesser quality features), but was very pleased with the service I received to find me a suitable room.
April 2, 2014
Rated 3 out of 5 by Xcel1 Not very quiet
I was disappointed at the amount of noise level at the hotel. The doors to the guest rooms slam - there is nothing quiet about others coming and going - so loud that the door slams close to you shake the walls - there is poor filter from hallway conversations to the rooms themselves - from guest conversations - to staff members babbling on end very loudly outside your room. The amount of light that kicks through the bottom of the door is like a flashlight on outside your door the whole night - which a pillow helps . Very tough to be disrupted past midnight and as well as from 6 in am on.
March 31, 2014
Rated 4 out of 5 by Ryno081883 Relaxing time
Very clean, courteous and professional staff. The room was great and the views were nice. Recommend for a 1-2 day get a way!
April 7, 2014
Rated 5 out of 5 by chark Beautiful Hotel
The hotel and facilities are first rate. The staff are friendly and competent.
One suggestions, Free wifi for guests and free internet in the business center!
Also, music at night in bar area would be a wonderful addition.
April 4, 2014
Rated 4 out of 5 by Bill03 Extravegant Hotel
Great rooms and facilities. absolutely beautiful!
Staff were pleaseant but not very good in terms of detail and service.food just average. if you can afford it, it's definitely worth the experience though.
April 2, 2014
Rated 5 out of 5 by Brooklynness Couldn't have asked for any better!
I cannot say enough wonderful things about this hotel, from the minute i walked through the door, to the spa, to the house keeping staff to the restaurant to checkout was absolutely attentive and professional and wonderful. Food was delicious, staff were all incredibly helpful and so focused on just myself and my other half like nothing else mattered. I will be back a hundred times!
March 28, 2014