Rated 5 out of 5 by MaryLo Hotel has the most attentive staff!
While I expected the hotel to be impeccably clean and I knew all of the wonderful amenities it had to offer, I was most pleased with the very friendly attentive staff!!!
January 19, 2015
Rated 3 out of 5 by VeryGoodPointsStacey Disappointing hotel
The Ballantyne hotel does not live up to the Luxury Collection expectations. The location is average - it's convenient to the highway, local businesses and shopping, however, that also makes it a odd location for a resort. The hotel is located on a golf course, but the view I had was of a pharmacy rooftop and parking lot.
The room was run down and many items weren't in good repair. The air conditioning wasn't working and the hotel fixed it immediately, but other things like burnt out light bulbs and non-working remote controls were annoying.
I'd prefer to stay at another Starwood hotel just down the street - literally- for a fraction of the price. This hotel is way overrated.
October 31, 2013
Rated 5 out of 5 by santri1969 Excellent family friendly hotel
We were here during Christmas with my brothers family and a total of 4 kids all under 8 - loved it. Got good platinum upgrades to connecting suites, great food, and family fun. Highly recommended. The family had a great time.
December 24, 2012
Rated 3 out of 5 by Steve Poor value for the money
We were quite disappointed with this hotel. Although there's nothing horribly wrong with it, it's set in a very business-park sort of setting with absolutely no character or charm. Having stayed in many hotels around the country, we found this one to be so unremarkable that we opted to cancel our second night there. It's simply not worth the rather exorbitant price. One specific complaint about the room - our only real complaint - was that there's a very large gap between the door and the frame all the way around it, allowing the hall light to intrude to the point where it made sleep difficult.
March 30, 2013
Rated 5 out of 5 by Rosey10 Great Hotel
Nice lodging experience. I would recommend it to anyone traveling to Charlotte.
November 30, 2014
Rated 5 out of 5 by JPinVA It was hard to go to work!
The room was so comfortable, so nice that I found myself thinking how nice it would be to just stay in the room - enjoy the comfort, the balcony, the service, rather than go to the meeting I had traveled to Charlotte for. Lovely, every amenity provided, comfortable luxury and friendly service. The only thing I would change is to have liquid creamer in the in-room coffee service instead of the powder.
December 2, 2012
Rated 5 out of 5 by SHRVA67 Better then the Ritz
Great Hotel staff is wonderful rooms clean and large food was amazing bar fun.
November 29, 2014
Rated 5 out of 5 by Stressinmom This hotel is GREAT!!
My daughter and I visited the Ballantyne in July for a weekend getaway. We had a wonderful time! Everyone was so nice and pleasant from the valet to the housekeepers. The food was excellent and the rooms were very nice. Our room had a balcony with a really nice view of the pretty green golf course. The spa services were exceptional! I am prior military and have traveled and stayed in many different hotels. This was by far the most elegant of them all. The managers went above and beyond to accomodate our every need. They are what makes spending time away from home seem like never leaving. They are truly wonderful at their job. I only wish there were more caring individuals like them at every hotel...they speak volumes for the Ballantyne! Managers, please continue to show that caring attitude and politeness you project so well. My daughter and I enjoyed ourselves so much that upon check-out, I booked our next stay in December right then and there! This time we're taking three of our friends with us...we can't wait!
August 5, 2014