Rated 5 out of 5 by Billwjjd Bill stay
Excellent service and friendly staff, top notch hotel. Quiet room with a great view.
July 21, 2015
Rated 5 out of 5 by kevamy Very nice hotel
This was not the first stay at this hotel but not in a very long time. It was as nice as we remembered and we were very happy that we decided to stay there again. The staff was very nice, helpful and friendly and everyone always had a smile for us. The grounds are beautiful and it is very quiet. I walk and I had two lovely walks around the area and it was great. I even got information from the room for which routes to take and how long in miles they would be. and when I returned from my walk a valet was waiting to give me a cold bottle of water. Love this place and definitely will return next time we are in Charlotte.
July 16, 2015
Rated 4 out of 5 by BigBill Mixed Bag
Platinum Guest, arrived half an hour after stated arrival time that was sent to allow us to play the course on arrival day. Room not ready. Front desk staff very pleasant and accommodating, manager on duty not at all aware of how to treat SPG member no less Platinum 50+ night member. She was abrasive, rude, condescending and even went so far as to offer ground floor room while high floor requested. She was much more preoccupied with two groups in house than with a single simple 2-3 week prior made reservation for a very loyal member. Front desk clerk was clearly embarrassed by her manager.
Left bags, went to play golf, bags in room after golf. Room was on top floor and pleasant, overlooking golf course (preferred view).
Rooms are small, lots of marble on the entry floor carries most noise from hallway directly into room, so not so peaceful with hard-closing doors continually louder than entertainment sounds in room and overall room not befitting LC line. Built in 2001, hotel is fairly sterile and very cookie cutter, some rooms with a balcony, most not, only one suite on Top floor according to floorplan on door. Rooms basically all the same on plan. So, overall not up to what I expect from a LC line hotel, even in USA.
WiFi was excellent.
Gallery Restaurant overly and unnecessarily fussy, trying too hard to be creative losing sight of the food by going as exotic on peculiar pairings and collections of local ingredients to no gain. As with a lot of higher end restaurants lately, past point of diminishing returns. Much better for breakfast.
Golf experience far exceeded expectations with pleasant but not dumbed-down golf course that was interesting for better players but did not penalise the weak golfer. Staff excellent as was bar staff who was very helpful, knowledgeable and course has a special that the highest golfer's score earns the "loser" a free beverage in bar, very nice little touch.
Overall, very nice place, not up to expectations but recommendable and reasonable value. Have your convention, meeting here, they seem to favour you.
July 14, 2015
Rated 5 out of 5 by Imprint Excellent "Stay" Vacation
While our kids were at camp, my wife and I decided to have a stay vacation at the Ballantyne Hotel. WOW, we had an incredible stay. The hotel staff was very friendly, the SPA services were excellent. In addition, the Gallery restaurant was incredible with farm to table food. The pool area was very relaxing and top notch. Great service in any aspect of the hotel.
We have stayed at this resort a few times in the past, mainly during the winter months. I would recommend this hotel 100% We will be back...hopefully very soon, since it is only 5 minutes from our house.
On a side note, we met two families who were moving to Charlotte from out of town. One family is a new neighbor. How cool is that!
July 1, 2015
Rated 1 out of 5 by Lost001 You lost a customer for life
I am writing you today to let you know why the Starwood Group worldwide will no longer be getting any of my personal travel dollars or my travel dollars for business for as long as I continue to travel.
I have been loyal to certain brands for the guaranteed experience and after substantial investment the ability to arrange for remediation if problems arise. Travel is difficult enough. Unsatisfactory experiences make them worse.
Over 10 years ago A national rental car company provided me an unsatisfactory experience (an upcharge that I did not ask for and they did not remove despite a clear request to do so) despite a long history of loyalty. None of my rental dollars have gone to them since then.
I am highlighting the word experience since that is what SPG and your hotels are providing.
After many years with your competitors my recent travel has brought me to Charlotte NC and potentially Latin America. SPG has a better network in these places. As an alternative I revived my SPG relationship.
My experience at the Ballantyne Resort--a luxury property with an implicit promise--was very unsatisfactory.
· I checked in at ~9 PM 6/8/2015 and was made to wait over 10 minutes (after being up since 4 AM) because only 1 person was at the desk, no express check in was available and the person was helping a guest with directions around the property—something many other members of the staff could do.
· I was provided a room for persons with disabilities—I clearly don’t have any so unless it was the last room in the hotel it should be saved for someone that might need it?
· When I asked for my room to be changed I was told that was how it was booked even though I am not familiar with how to book that type of room—someone needed to make an excuse
· I was sent to an end of hall room and in the morning I discovered there was no shampoo—I was sent to 2 low traffic rooms that were not serviced properly
· I asked to be checked out this morning and the lady at the desk at time of check out, instead of being empathetic, decided that was the time to be sarcastic
· Your front desk people are your managers of the future: they need better training at providing a consistent level of service
· I asked for the manager’s email and it was not provided to me—he’s too busy to hear about this? Why would I want to stay in a place like that?
Here is where we get to the experience. My company is a Global Company, with many of your SPG properties listed as preferred hotels. My experience in Brazil 2 weeks ago was very good. The Ballantyne resort has a lot of our business. One of our major U.S. business' is in Charlotte. I travel here monthly. Many associates come here more often. We hold events at your hotel.
Instead of a sign that my business is appreciated and welcomed I was made to feel like, “you’ll probably come back anyway we don’t need to try too hard.” (see above)That is an unsatisfactory experience (especially for a luxury property) that I won’t have again since as I said you’ve lost a customer for life.
Your night manager clearly saw that things didn’t go well. I am grateful for his apology and sincere desire to try to make it right. But as I told him it’s too late: too many brands want my business. Some have earned the right to try to rectify a bad experience. I wasn’t looking for an upgrade. I was letting him know he has a problem.
I urge you to try to rectify this in the future for other guests. I will be sharing this experience with the rest of my Professional & personal network.
June 10, 2015
Rated 5 out of 5 by Bernie61 First Time Guest
To the Entire Staff at the Hotel I say: "Thank You" for an Awesome Overnight Stay. As as Local Resident of the Ballantyne area, I wanted to get away and relax for a day. The experience was unforgettable. Not only was the Resort Beautiful, but the Pools, Food, Room, and Staff proved to me why this Property is considered Top-Shelf / First Class!!! I truly hope to have an opportunity to experience this kind of stay again soon!! I Highly Recommend this Resort.
May 22, 2015
Rated 5 out of 5 by mobA A beautiful place for a wedding
A beautiful setting for an outdoor wedding and exceptional staff to help with the details. We could not have been more pleased with everything. It was the wedding my daughter had hoped for.
May 18, 2015
Rated 5 out of 5 by LLJR Another Wonderful Stay
This is a great, relaxing hotel for those flying in and out of Charlotte. (We have a 3-hour drive to get CLT airport.) We've stayed here several times as a couple and a couple of times with other family members and each time the welcome and the service has been outstanding. This last time we stayed for just one night. Even though we arrived late and had to leave very early, they managed to deliver a wonderful breakfast to our room. We highly recommend dining either in the restaurant or in the bar. We sometimes stay at the Ritz in CLT but it's even easier to get to the airport from the Ballantyne. The pools are lovely, and golf views are well worth the few extra dollars they charge. A roomy hotel without being overwhelming. And lovely bath products, too. Highly recommended.
January 31, 2015