Rated 5 out of 5 by LIUYON Amazing time
When I booked this hotel, I was skeptical because there were some very bad reviews. But thank God what we found was the opposite. The service began 3 weeks prior our arrival. Cammon and Cog arranged our ski rentals, equipment and classes, took care of our dinning reservations and met our requirement for adjoining rooms and early check in. When we checked in they make us feel expected, we were welcomed at the airport and then our check in was very smooth. Cammon gave us a warmth welcome. They sent us wine and cheese and milk and chocolates. The property is well mantained, very nice decor and very cozy when you come back from skiing. The hotel is very firendly and relaxed, and for first time skiers is hassle free. Mammoth is a wonderful place,mhas great food and a family atmosphere. Peace and joy is what you will find coming to the Westin Monache.
April 14, 2015
Rated 5 out of 5 by Gio5 everything was great except the restaurant service was slow (but whenthe food finally came it was good)
my family of five stayed here for a week in a 2 bedroom suite; kids 3, 5, and 6 all had a great time. Easy access to the canyon lodge gondola and village; great kitchen in the room; will definitely repeat this trip
The only negative was the speed of theWhiteark restaurant service, but the food was good upon arrival
April 9, 2015
Rated 5 out of 5 by LifetimePlatinum Extraordinary experience of luxury and nature!
After 14 years as a platinum Starwood member, a platinum preferred plan for corporate events and a senior contributor for Trip Advisor, I've done my share of the reviews of properties. My experience of coming to your property last weekend with William surpasses any other stay because it was so unique and because you and your staff were so exceptional in your hospitality, warmth, and professionalism. My experience checking in to the Westin Monache Resort was like coming home after being on the road for many many days. The room upgrade was greatly appreciated and truly felt like our own little apartment not a hotel room. Matthew did such an exceptional job of helping me book the reservation over the phone and then greeting me when we finally arrived and he covered all the bases from A-to-Z. We spent about half an hour just talking about his experiences working with you and how grateful he was that he was promoted to his current position at your property in Mammoth. Everything was seamless, smooth, and exceptional. The room amenity was greatly appreciated, the cleanliness, the friendliness of the bell staff that helped to settle us in. We ate every breakfast at your property and we're blessed to have Bodhi as our waitperson. Every morning started off on a bright note because of his contagious laughter and humor. Bodhi made me feel like I created a good friend which doesn't happen often during hotel stays. The hotel provided great service on every level! From accommodating our request to watch the LA Kings play in the dining area, to recommending a great prime red and doing all the research for us, to the black-tie company that came right to our room and fitted us for our snow gear. The lift was just right outside the door and even still the Westin shuttle took us right to the gondola. We had a great time on the slopes. And then enjoyed coming back and sitting in the hot tub Jacuzzi. I feel like every little whim and request was honored by everyone of your team members and it was like getting the VIP royal treatment. But the most striking think was that everybody was so authentic and sincere and it was just real human beings having a great time and loving their job and that really shows. The town and little shops in the village, the local restaurants were so charming. It was really hard for us to get back in the car after our four day stay and return to LA. I came out to Mammoth to get some fresh air, be surrounded by nature, get some good physical exercise, eat healthy, and just really to relax. And I score you A+ on every one of those intentions because your hotel and your team members supported everything that I wanted to do. The fact that when we left you made it a point to call the room and say goodbye was a perfect ending to a magical weekend. Thank you for being so real. Thank you for being so helpful. And mostly thank you for being a friend. Can't wait to come back and please use my contact information as a reference for any VIP client that ever inquires requesting a recommendation. Please let me know if there's anything I can do to help support the great success story you're creating at that property. And at my request please forward this email to whatever you feel is appropriate to get this feedback. I have taken the liberty to copy some of my friends at Starwood corporate. Including my travel ambassador. Lastly I would like to mention by name some of the exceptional staff/team members that really went above and beyond: Jason, Dolores, Bhodi, and Mathew!!!! Please make sure they get the kudos and credit they deserve for doing an outstanding job in guest relations. Look forward to seeing you again my friend!
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April 1, 2015
Rated 5 out of 5 by Chex Fabulous
Great location, friendly staff, amazing amenities. A must stay place when one is in Mammoth
February 17, 2015
Rated 1 out of 5 by MaxP Definitely not what you would expect at this price range.
Before arriving at this hotel I sent very specific instructions, nobody ever responded to my request via phone or email.
Than, upon entering our room #623, we discovered our bathroom sink completely clogged, I call downstairs and was assured it will be taken care of, we came back to the room 5 hours (!) later, and nothing has been done. I called again, and tell them that we were gone all day and now we can not even wash our hands!
Front desk tells me that they have a record of my morning call, but it was low priority!
20 min later plumber shows up, goes in the bathroom and starts the repair. He was fixing it for about an hour. During that time our family just sat there, we could not use toilet, showers or just even wash hands.
Another note, the couch in our living room has a horrible smell. Upscale hotels usually invest in basic upholstery cleaning once in a while.
January 26, 2015
Rated 5 out of 5 by SkiFun Excellent stay
Writing a quick review here after seeing a bunch of mixed reviews, and some very negative. We stay Sat-Sat in late January 2015 and had a fantastic stay. Everyone from the bellmen, to the front desk staff to the restaurant servers were incredibly friendly & helpful at all times. The location is fantastic- right across from Mammoth Village. Restaurant exceeded our expectations and had some delicious choices (try the duck pasta).
January 25, 2015
Rated 5 out of 5 by BruceM Perfect Honeymoon Escape
Have stayed at many locations in Mammoth but when we stayed at the Westin property, we couldn't have picked a better place. Location is perfect to the hub of activities. Access to the Village lift couldn't be closer. Free ski storage is a win and complimentary parking and WiFi are icing on the proverbial cake. We'll be back again and again.
January 17, 2015
Rated 5 out of 5 by Chex Location, location, location
View galore. There is not a room with bad view. Easy access to the village and the Gondola to ski. Spacious heated pool that my kids and I love to swim in even when it's snowing! There are 2 jacuzzis so it never feels crowded. Rooms are spacious even for a studio and the staff are courteous, responsive and attentive. LOVE IT!
January 12, 2015