Rated 3.8 out of 5 by 9
Rated 4 out of 5 by Hamlet Excellent Hardware & Good Software
My ocean view room was upgraded to a suite at arrival, which left a very good first impression. The room was spacious and clean. The only flaw were the need to pay either hourly or daily for internet access in the room, and the need to obtain an special user account and password to connect to the wifi at breakfast. The minimal internet fee should really be factored into the room price to save guests the trouble.
The hotel was nicely built, with a beautiful beachside pool and a lovely garden that one can get lost in. The tennis court was surrounded by a fantastic floral garden, although the court itself was slightly worn and quite tricky to locate due to the misleading signs near the court.
Service was attentive, and the staff was generally polite and competent. A few could address me by name on the second day of my stay.
I only had breakfast at the hotel, and the buffet was a slight disappointment. The tomato and eggs and the coffee were fine, but the Chinese dim sum and Japanese sushi were dry and unappetizing.
The location was 5 minutes from the Holiday Beach, and about 20 minutes from town center. A number of taxis were usually waiting in the parking lot, so getting transportation was not a problem. However, the taxi drivers never used the meters and were very "liberal" with the fare. Rides to the city costed me anywhere between RMB50 and RMB200, which was a source of frustration. It would be helpful if the hotel staff could work out the fare/surcharge with the taxi driver ahead of time.
All in all, Sheraton Haikou was an excellent resort. I had a rejuvenating vacation, and I would recommend the hotel to anyone visiting Haikou.
December 11, 2011