Rated 1 out of 5 Good hardware, poor services
Good building but you need to walk a long way from the lift to most of the rooms. And my room is 3050, which is a block away from 3051. I was almost lost here. And the room services is poor, I need to remind and ask for the standard services.
December 13, 2011
Rated 5 out of 5 by NJAllan This hotel is fantastic
As always, Sheraton is wonderful, and this one is above most for its location, layout, and staff friendliness.
June 25, 2014
Rated 3 out of 5 by TR8man Needs improvement
I am a regular long stay guest . The front desk woke me up at 2030pm to ask me to come and check my bill, I did checkthe following day. Then 1 week later they did the same thing woke me up at 2030pm and asked the same thing. The ala carte food is limited so if you don't want to eat a buffet everyday its tough.
The staff are friendly & polite.
June 22, 2014
Rated 5 out of 5 by GKurdoglu Always great to be back to Sheraton Haikou
I would like to thank GM Jeremy Ho, Ms. Tanja, Ms. Sarah and entire team for the wonderful ohsiptality they extend for me.
June 19, 2014
Rated 4 out of 5 by GJG01 Weather and Food
The French restaurant ran our of steaks - had to settle for 2nd choice on the menu before we got to the point where the food was in available. Unacceptable.
Public areas in hotel not air-conditioned - extremely hot and humid in summer.
May 30, 2014
Rated 5 out of 5 by GKurdoglu Each time is a GREAT experience
I have had an other wonderful stay at Sheraton Haikou Resort. I really feel myself at home each time I stay there. The General Manager Mr. Jeremy and his entire team extends incredible attention and care to the guests. Each guest is specially valuable to them. They are a great team. They always care about me so well that I feel like I am at home even when I stay for a long period. I would like to thank Mr. Jeremy and his entire team.
April 16, 2014
Rated 4 out of 5 by THomas2015 Good but can be improved
The staff from reception are quite warm. Others are professional but not friendly.
May 28, 2014
Rated 1 out of 5 by Jesse28 A very bad experience and disappointed service
I reserved an ocean view room but placed on the 3rd floor with NO ocean view but trees covered up most of my balcony. The worse part was a MAJOR construction noise started at 6:00 AM morning on Saturday 9/21/2013 that last for the entire morning until I couldn't handle it any more but to check out at 11:00 AM on September 21, 2013. It was most ridiculous when I asked for help and the staff didn't know what to do but just apologizing and doing nothing. SPG Sheraton should consider a full refund of my room stay and expect a corporate apology.
September 25, 2013