Rated 4 out of 5 by Thedrake The little things that need fixing
Tissue box empty, had to wait for evening service to replace
Wake up call not delivered. I had to call the front desk to find out why? We had an early wake up 5am for a 6 am pick up. Call never made. When I finally got through to the front desk it was HUMANU HUMANH (Jackie Gleason phrase for screwing up)
January 20, 2014
Rated 5 out of 5 by Ameeth77 Outstanding spa and service
We had an OUTSTANDING stay in December of 2011. Great service, outstanding spa treatment and overall incredible atmosphere. Exceeded all expectations.
Also, Deb in revenue management deserves extra credit -- she did an outstanding job of working with us to help. Thanks a bunch!
January 16, 2012
Rated 3 out of 5 by GlobalTravelCognoscenti Wonderful Hotel property but service is lacking.
After 4 stays at this property, I cannot recommend it.
The Hotel is beautiful. but the service is lacking and not consistent.
The rooms are well appointed but cleanliness is spotty as well as functional flaws. Fixtures , HVAC were problematic.
The Restaurant was good some days poor others.
Lack of service at the pool and bar were disconcerting. I suspect to poor management and budget problems.
Appreciated shuttle to Park City but takes a while so if time is precious choose closer to town.
Management made excuses and awarded Starpoints as compensation, but this is not a St. Regis experience. One manager confirmed the staffing problems as I suspected.
Very disappointing and will not choose again.
Perhaps management will not pay corporate lip service with excuses and actually staff and train that staff properly.
January 30, 2013
Rated 5 out of 5 by NBKTRVB80 Best hotel we ever stayed at
We celebrated our 30th Wedding Anniversary there July 10, 2012. What an incrediable experience. David, the one of the managers greeted us by name and was expecting us. They set the room up with candy and champaign. He went the extra mile to ensure we were comfortable. The bathtub was long and deep, very soothing. I am 5"7 and I could stretch out in it. All the staff were professional and outgoing. I love the Funicular ride to the resort. "Over the Top." One evening we parked our car and asked the valet attendant where the ice machines were. He said he would have the butler bring us some ice. By the time we arrived at our room 7-8 minutes later, the ice was already in our room. This is service. You must stay here.
July 13, 2012
Rated 2 out of 5 by HerbertHerbert Meh -- and no coffee maker, either!
The lighting in the bathroom was simply terrible. The brightest light was in the loo, the place you need it least. The mirror above the sink was very poorly lit, so much so that if we were to come again we'd bring headlamps so we could see what we were doing. The major "feature" of that mirror seemed to be the built-in TV. Really stupid.
I realize that it reduces cost if you don't have coffee makers in every room, but that's a dealbreaker.
November 29, 2014
Rated 2 out of 5 by arlen69 Management is not first rate
I'm a Gold Star Member, requested early check in, to take advantage of Ski Utah, free lift tickets on first day.Did not gain entry to room until 3:30PM, too late to ski.
Wanted to use Steam Room, was advised , not complimentary at this property.
Requested 2:00 PM check out, even though check in package states 4:00 PM checkout for Gold Members is routine, I was told to check back with the desk, later in week since the hotel was too busy to promise any late checkout.
I eventually was allowed the 2:00 PM checkout but why make a guest feel like every request is a problem
January 14, 2012
Rated 5 out of 5 by PattiC What a remarkable experience!
I am a meeting professional and in November I had the opportunity to hold a site visit at the St. Regis and stay for two nights. It is in my top two best ever site visits during my 25 years in the meetings industry. Every staff member performed their job flawlessly and with a true sense of hospitality. The property atmosphere is very scenic and the dining experiences were delicious. This St. Regis is a unique property in a beautiful setting with wonderful amenities. In addition, the spa experience was wonderful! Needless to say, I contracted for my group in 2013!
January 24, 2013
Rated 5 out of 5 by Houza5 Amazing experience (again)
We just finished a six night ski vacation at the St Regis Deer Crest. We had an absolutely amazing experience. The property is beautiful . The rooms are very nice and the bed is comfortable. The staff, overtop amazing. They are the real reason we continue to return to the same place time after time. They are welcoming, and attentive. We had 7 days of flawless service and we daily used the ski valet, car valet, shuttle service for the kids, room service and drink service at the pool. They often surprised the family with little gifts or me with my favorite drink. We skied for 5 days and our boots were always warm and we never had to carry our skis. I can not over recommend this place. It is our families favorite place to stay anywhere.
December 12, 2013
Rated 5 out of 5 by jairyg Quiet Getaway
My wife and spent a couple of nights at the St. Regis Deer Valley and enjoyed every moment. The facility is very comfortable and the staff is warm and friendly. Since my wife is pregnant, I was the only one drinking. I was glad to find out that the restaurant had a wide selection of half-bottles of wine. We enjoyed getting some wonderful massage treatments at the spa. She got a prenatal massage and had this consistent pain in her lower back. The massage therapist knew exactly how to treat it.
August 13, 2014
Rated 5 out of 5 by Familyvacationguy Phenomenal vacation!
Stayed 6 nights with my wife and two toddlers. Incredibly scenic location, luxurious rooms and the most kind and attentive staff I have ever encountered. Skiing is so easy here and there are a plethora of things to do both in Park City and the resort. Complimentary shuttle service, pool, gym and restaurants are all top notch. No one wanted to leave and we will definitely come back next year or sooner!
January 3, 2012
Rated 4 out of 5 by BizTravlr Great Hotel, Great Staff - Horrible Food
My family has been visiting this resort for four years, approximately twice per year. The hotel facility is excellent and the staff is highly accommodating and professional. The major drawback for this resort is the food – the J&G Grill is adequate, though not comparable to a true Jean Georges restaurant and the in-room dining is frankly an embarrassment for the hotel. The hotel did the right thing and comped many of those of bad meals but it was a shame that it got to the point where we were surprised to get a steak prepared properly. Note this is not a comment based on one stay, it spans seven or eight visits and the past two trips have been the worse for food.
March 31, 2013
Rated 1 out of 5 by AustinSkier Terrible stay at the Deer Valley St. Regis
This property does not live up to its flag. We have had wonderful stays at the New York St. Regis. We had continual problems from the first room adjacent to an elevator, to a constant battle with the heat, to problems getting our skis each day from the ski valet, to problems getting the shuttle to take us in a timely manner. In summary there are better options in Deer Valley at this price point. We won't return.
January 9, 2014
Rated 5 out of 5 by Dave17 The Best Ski Resort Ever
This is the first review I've ever taken the time to write which means I thought the hotel was outstanding. I've been to a lot of ski resorts but none are as luxurious, convenient or accomodating as this one. The hotel itself is beautiful. Great rooms, common areas, spa, and an excellent restaurant and bar. The staff is extremely accomodating. And the best part is the ski in/out location and ski valet. You literally take the elevator from your room to the ski valet where they bring you your warmed boots and will help your kids put their boots on if you wish. You then walk out the door where your skis are laying in the snow, clip in, and ski down the hill. When you're done for the day you ski back up to the valet where there are always a couple attendants waiting, click out of your skis, and walk into the ski valet room. The outside attendants take your skis and poles. The inside valets bring you your shoes and take your ski boots. From there it's up to the library for hot cocoa/cider bar and every evening your kids can make smores in the big outdoor fire pits. Complimentary shuttle service makes going into Park City convenient. If you want a truly special and memorable ski vacation, this is the place to go.
December 25, 2011
Rated 5 out of 5 by havebusinesswilltravel The ultimate in service.
We stayed here with our 2 children and their 2 cousins. The kids were thrilled with the gondola ride up from the parking lot to the hotel. We were upgraded to a suite (thanks spg platinum) and the room was great. I wish it was on a higher level, but still amazing. Our butler was fantastic and filled us in on all the little extra things that they have going on during our stay. The kids went for a dip in the heated outdoor pool and we had drinks delivered, then ordered room service for dinner. The one thing I can say is that this hotel has customer service down. I have never felt so welcome, and treated so impeccably. Stay here if you get a chance!
April 5, 2012
Rated 5 out of 5 by LookingforRelaxation2013 Relaxing winter get-away!
I cannot say enough about my stay at the St. Regis Deer Valley. Not only is this a beautiful hotel, but the location is magnificent. Beauty as far as the eye can see. I particularly enjoy the ride up on the funicular which provides extraordinary views of the mountains and valley. The location is spectacular and away from the busy PC Central. Yet a quick ride down the funicular and you can access PC transportation for shopping and local attractions. Above and beyond the property itself, the staff and accommodations were just as impressive and made for a wonderful and memorable stay. Being there the week between Christmas and New Years the property was incredibly busy. Yet every staff member I came in contact with was gracious, helpful and truly seemed to have guest enjoyment at the top of their list. On several occassions I was greeted by a staff member asking how I was enjoying my stay and if there was anything they could do for me. One evening the restaurant and bar were both booked to capacity. I was looking for a quiet spot to have a glass of wine, dinner and enjoy a good book. When discussing with a staff member, it was suggested to me that I could have my dinner served to me in the library. It was perfect; the food was wonderful and the location relaxing and quaint...just what I was looking for. As a wine lover, I don't want to forget to mention the great wine selections!!!. My room was beautifully appointed and the in-room ammenities were wonderful all the way around. I enjoyed complimentary coffee each morning in front of the firplace outside the library which added to the overall ambiance of this resort property. In summary, I loved every minute of my stay and look forward to visiting again.
January 13, 2014
Rated 5 out of 5 by oneworldtraveller Awesome getaway even in Summer
Just finished two nights stay at St. Regis Deer Valley. Actually, conference was held in Canyon resort, but I just decided to experience St. Regis despite the double price.. I reserved superior room with government rate, and pre-upgraded to Deluxe suite as a plat 2 days before my arrival. I was happy since I can use full kitchen and butler service.. Upon check-in, I was surprised again because they gave me a luxury suite!! wow!! the best room here.. Anyway with key, I took funicular to upper resort, and was supposed to meet a butler, but couldn't meet. Anyway, went to our room 401.. (Little bit tricky to find the elevator to guest rooms). Huge antique and luxury room.. Well equipped kitchen.. perfect.. Utensil was all branded (WMF, Bosch..) I loved them.. nothing to complain about the room.. In spite of butler service offered to me, I didn't use at all except asking a blanket to bring to deer valley music festival.. After 30 min waiting, I still didn't get it, so directly asked housekeeping.. little bit disappointed.. For valet parking, as many people probably know, check-in car in lower lobby, and check-out car in upper lobby.. you don't need to go down to lower resort with taking funicular again.. However, it took time to bring car from lower resort to upper resort.. about 15 mins.. And, please remember you cannot go to upper resort directly.. there is two big gates which ask permit.. As I know, valet is $25/day, but wasn't charged to me.. (lucky? ) Swimming pool is quite small: two small main pool and two hot tubs.. so so.. scenery is cool ...full bar service is available.. Remede spa has in-door pool and sauna/steam, didn't try complimentary entry as a plat, but normally $40/day is charged for entrance.. Fitness is quite state-of-the-art, I liked them.. Didn't try any restaurants since full board are offered in the conference.. Internet is crappy.. very very slow .. Escalade service is cool! definitely worth to use because retrieving car takes so much time!! but, escalade is normally waiting for you..
Please contact SPG.com/customercontact with any questions or concerns: 888-625-4988
December 8, 2011
Rated 5 out of 5 by Pokey Exceptional Service
My husband and I have enjoyed our visits to several St. Regis properties. Since we like variety, we had not returned to any of them for a second visit until this month when we stayed at the St. Regis Deer Valley for a second time. Our decision to return is a testament to the high quality of this beautiful resort and its very friendly, helpful, and polite staff. Our room with a mountain view was comfortable, beautifully furnished, and kept spotlessly clean by the excellent housekeeping staff.
We started each morning with a delicious breakfast in the J&G Grill. Each day we tried something different on the menu, and we were never disappointed. On most mornings, were lucky to be served by Kylie and Rhia who were exceptionally friendly and efficient. Caleb also served us very well. We were impressed that Kylie and her manager Patrick went beyond their job duties and catered to our needs outside of the dining room. When they heard that we wanted to rent bikes, they gave us printed material about a nearby bike rental shop. When they heard that we weren’t used to the dry climate, they arranged to have a humidifier sent to our room.
Our dinner server Johnny and the beverage manager Tony also went beyond their job descriptions to make our stay enjoyable. They apologized profusely when a beer that we were interested in was out of stock. We were pleasantly surprised when we returned to our room the next evening and found a bottle of that beer chilling in a bucket of ice. It was nice to see different departments working together to meet the needs of the guests. Tony had made arrangements with the private dining manager Jonathan and the server Sandra to deliver the beer that we had asked about in the dining room the night before.
Although we had been to this property only once before and nine months had elapsed since our last visit, we were pleasantly surprised that David, Eric, and Robbie at the front desk remembered us and welcomed us warmly. We were not surprised that the concierges Amanda and Leslie remembered us because they spent a great deal of time working with us during our last visit. Amanda, Leslie, and Jeannine were extremely gracious as they helped us plan our second visit.
One day we happened to overhear a butler named Thomas tell another guest that the wallpaper in the halls features subtle drawings of Park City. When we saw him later in the day, we told him that we hadn’t noticed the drawings in the wallpaper even though we had walked through the halls dozens of times. He then treated us to an impromptu description and tour of the artwork, architecture, and culture of the St. Regis.
I can’t fail to praise the bellmen and drivers who shuttled us to destinations in Park City. Like the rest of the staff, they treated us like VIPs. I believe it was Leslie the concierge who told us that she treats every guest like a VIP. With service like that, I hope that it’s not too long before we return for a third visit.
June 24, 2012
Rated 5 out of 5 by karen25 A Perfect Getaway!
With looking for the perfect ski vacation, it is hard to find both a the perfect hotel that is ski in/out. The St. Regis Deer Valley offers all this and more. Our incredible room was a one bedroom suite overlooking the mountain with fireplaces in both the living room and bedroom. The staff was possibly the most friendly and helpful team I have ever experienced. They accommodated all requests promptly. The amenities were perfect with the onsite ski rental/valet, spa, and clean workout space. We spent many evenings in the bar enjoying the house specialty drinks. As a frequent traveler, I can honestly say that the St.Regis Deer Valley raised the bar on destination resorts.
February 22, 2013
Rated 5 out of 5 by Lancethepointjunkee Best ski in ski out resort in the world...
Love staying here especially with my kids... The staff is amazing and remembers my childrens names which makes the kids feel special. My only complaint is I wish they didn't take the hot chocolate service away from the butlers! Major disappointment for the kids when they did this! The butlers used to bring in Hot Chocolate to the room with best spread you've ever seen. Super impressive but they stopped doing it for some reason. Bring back the butler hot choc please!
December 23, 2013
Rated 5 out of 5 by SPGTraveler Great service, great facilities
I was quite impressed with my stay at the St. Regis Deer Valley. From the moment I arrived, the staff took excellent care of me and upgraded me to a suite. The facilities are excellent. On the second day, I started to feel the altitude sickness. I came down from my room to the lobby to find some medication. The gift shop was closed. However, the manager came out and took me to the gift shop. He gave me the medication I needed and several bottles of water free of charge. The next day, he called up to my room to see if I needed anything else. The ski valet service was excellent. It was nice to a have a lift ticket office and ski rental shop within the hotel. Overall, I'd recommend this hotel to my friends.
March 3, 2013
Rated 5 out of 5 by WilSmiles WOW WOW WOW!!!
We had a wonderful time visiting your hotel and skiing in Deer Valley. From the minute the car picked us up from the airport, everything was absolutely fabulous. We were upgraded to a super suite with a delightful butler, Thomas, and treated like royalty for the three nights we were there. I would absolutely return and recommend your hotel to anyone. The ski valet service was superb too - everything on time, with a smile and making every aspect of our days easier and more enjoyable. We can't thank you enough - it was an unbelievable experience and one we can't wait to repeat :)
March 13, 2014
Rated 5 out of 5 by Steven823 Most enjoyable experience ever
From the moment we entered the St. Regis, the experience was beyond our expectations. We were upgraded to a suite and assigned a butler. Thomas was so gracious, knowledgeable and caring! We had a personal celebration with shmore's and champagne at our own firepit. Having ski concerge's assisting us put our pre-warmed boots on, our skis waxwd and ready, and ski out access at Deer Valey was heavenly. Finishing a hard day of skiing with thenheated outdoor jacuzzi and an apres ski drink hit the spot. Dinner at the hotel was perfect. We cannot wait to experience this again!
March 10, 2014
Rated 4 out of 5 by David621 Almost Perfect
Almost everything especially the hotel staff was Perfect! The concierge staff was exceeded our expectations. Everyone went out of their way to make our staff as special as possible. They even sent us champagne and chocolates for our last night just to say thanks. Our only pinch point was the special Octoberfest menu. My wife and I both had to send our meals back. That was very disappointing. Everything else was exceptional. I would stay their anytime. Suzanne and Brina made every detail of our stay the best possible. Thank you.
October 23, 2014
Rated 5 out of 5 by mpmsu2003 One Word: Amazing!!!
The St. Regis Deer Valley is one of the most amazing hotels in the United States and definitely one of our all-time favorites. It sets the standard for luxury and truly is an experience that you will never forget. We have stayed in a suite during both the summer and the winter. The butler service adds a special touch but there is so much the hotel has to offer. The dining, the complementary executive transportation, the turn down service, the spa and every other amenity are beyond exceptional. Can not wait until our next visit to Deer Valley and the St. Regis!
April 12, 2012
Rated 5 out of 5 by MaryMJ Awesome property/hotel
Beautiful, huge property on the hill. Breathtaking view from atop. Love the funicular. Bed and pillows a little too firm,but they helped us resolve this. Staff very friendly and attentive. Only negative thing, breakfast at J & G is just ok for the price (overpriced). And it takes them about 10 mins JUST to get you coffee. Thanksgiving dinner though was fantastic!,
December 2, 2014
Rated 4 out of 5 by Emjemj 4 Star not 5
I am Platinum and a big Starwood fan. This is a great location but to be honest there were a few places where I didnt think they live up to their press clippings.
1-We reserved a Delux Suite with a second room. The hotel was almost empty 9/16 and 17 but they put us on a very low floor. They did move us when I called them on it.
2- We were the only people in for breakfast the next morning. We had to live through a waitress removeing all the coffee servings from every table. We both ordered poached eggs soft that came rock hard. Then instead of redoing the whole meal they just took the eggs back. We left. They did send some fruit and muffins to our room for the next day but a free breakfast might have been a better idea.
3- The TV in the bathroom in 733 couldnt be watched because of lines running through it and the sliding door could barely be opened needing oil.
4- We had to stand in the cold waiting for our car to be unlocked while the Valet was chatting with another worked then he wanted to argue that it was unlocked. It wasnt.
5-The staff on 9/18 in the Ski shop were rude at best and really thought they were something.
6- No welcome gift of any kind as a SPG
Pretty petty I know but at a St Regis and at the price
it should be perfect.
September 19, 2013
Rated 5 out of 5 by BBrew Add this to your St. Regis Favorite List
I had to go to Salt Lake City for business and decided to spend a couple of days in Deer Valley. I am glad that I did.
This is an amazing property to go and hang out at and forget about what you left behind. The staff was excellent, friendly and made you feel welcome. The room was clean and had an amazing view. When it was time to leave, I was wanting to stay longer!
The fresh mussels in the restaurant were wonderful and the wine list was top notch.
The next visit will be when the slopes are open, and there will be a next visit!
November 12, 2013
Rated 5 out of 5 by Giana Birthday Celebration for the Books
From beginning to end, the St. Regis Deer Valley hit the mark. As a multi-year Platinum Starwood member, I have had my fair share of upgrades and exceptional service but this was a whole new level. I was greeted with an amazing room and a birthday treat welcome. The staff is over and above helpful and sincerely warm making us feel as if we were among the closest of friends. The amenities were top of the line and the extras such as the daily sunset champagne ceremony, apres events with warm hot cocoa, and the world class spa with a massage that left me feeling like spaghetti really made this property stand on a level of its own among other resorts. Phenomenal location, amazing people, world class amenities and service... this truly was a birthday for the books.
February 5, 2014
Rated 5 out of 5 by drdavedmd Best Ski in/Ski out Hotel at Deer Valley Resort
This was our second trip to the St. Regis and we were not disappointed. We had a great visit in 2010 and this was even better! We came first and foremost for the skiing, but love that we were located only 10 mins from Park City with FREE shuttle service while situated on mountain at Deer Valley. The Ski Valet service was wonderful. They took care of everything: warm boots (they'll even help you put them on and take them off), equipment storage, and an on site ski shop (Jans) means you never have to leave the Hotel for any ski related activities. Also, don't miss the make your own cocoa (with all the toppings) every afternoon to smores every evening by the the fire pit. Remede Spa was great. Dinner at J & G Grill was first rate. We highly recommend the St. Regis.
March 15, 2014
Rated 2 out of 5 by DanLinda St Regis
For the price I was expecting a lot more. The staff was nice but I had to call twice to get our luggage and three times to get a stand for the luggage. The previous guest in our room left food in the refrigorator. The food in the restaurant was just okay. We had the turkey chili for lunch one day. The turkey was very stringy. We had dinner at J&G restaurant one evening. Our salads were awful and made us both sick. My wife vomited and I should have. We are too nice to complain much but we were very disappointed.
March 26, 2014