Rated 5 out of 5 by huahinfan Just Go!
This is a wonderful hotel for relaxing and experiencing true Thai hospitality. The setting is so beautiful, the pool amazing and the staff are kind beyond description.
Rooms are clean and modern while retaining a nice touch of Thai style. A variety of room types are offered - including direct lagoon (pool) access and suites - some with wonderful ocean views.
A variety of food styles are offered in the restaurants and the preparation is excellent. Special requests are easily accommodated as well.
Unlike more expensive hotels in the area (Hilton and Hyatt that I am aware of) the hotel does NOT limit use of the pool to certain hours so if one wants a quiet swim under the stars it is easy and wonderful!
Lounge chairs are plentiful and comfortable with wonderful sea views available if you wish. There is a small restaurant next to the ocean that offers freshly prepared food (which can also be served directly to your lounge chair). A very romantic place day and night.
The hotel offers free internet in the lobby area even if your rate does not include it in the room
Beautiful children's facilities, very nice gym (with free yoga and Thai boxing classes) and the best staff I have experienced in Thailand (I have stayed at over 20 hotels in different locations and have 100's of hotel nights just in Thailand), and possibly anywhere in the world.
What it doesn't have
1) loud nightlife (although if you want that there is a shuttle to downtown Hua Hin), but a small band and singers can be found at a different restaurant each night)
2) a great beach (but there is white sand a short distance to the left of the hotel).
3) There are also very few (most days none) of those annoying touts trying to sell things from the beach.
October 23, 2011
Rated 5 out of 5 by TurtleS Best hotel ever
best hotel experience ever...we have booked a suite, not with ocean view, but still can see the ocean :) both bedroom and living room are spacious. staff are very helpful, the food is very nice. the beach is quite and not crowded at all.
definetly will stay during my next visit.
July 29, 2014
Rated 5 out of 5 by DrPR Another wonderful stay
Another wonderful stay at Sheraton Hua Hin. We always enjoy coming here for a relaxing vacation.
The Oceanfront Suite is very comfortable and well-decorated. The pool is awesome. The best resort pool in Thailand. Great breakfast buffet and great Club Lounge.
All the staff provided great service. Received the best service from K. Wilaiporn from the Front Desk.
June 24, 2013
Rated 5 out of 5 by BertNewYork This Hotel Met My Expectations
Lagoon access is just excellent for my family. My children really love pool view and enjoy swimming anytime they want. The pool lagoon is relatively huge and clean. Your staff members are helpful and professional. This is my second time to visit Sheraton Hua Hin. My family and I will definitely come here again.
July 25, 2014
Rated 5 out of 5 by Emma66 Top Quality Service and Facilites
Although the hotel was a 3 hour drive from Bangkok airport it was well worth it. the facilities were amazing that you didn't even need to leave the hotel. We visited 3 of the 4 restaurants and the food was great in all. There was plenty to do locally if you decided to leave the hotel with tours available or a shuttle to the local town for the night markets. We all had treatments in the Spa which was again 5* service. The gym was well equipped and open 24 hours. Would certainly visit again without a doubt.
June 24, 2014
Rated 5 out of 5 by uncle64 great hospitality
Been here many times. Warm greetings and attentiveness from staff. Good food and great surroundings.
July 24, 2014
Rated 5 out of 5 by Aodnaka Relaxing moment
Again we had a pleasant stay at Sheraton Hua Hin. From the welcome moment to the check out time, all staff were friendly, attentive and polite. We loved the lagoon style pool, beautiful garden and the well-equipped gym. The room was comfortable with nice and bright decor, ample sized tub and full of amenities. Breakfast at The Deck was great, good quality and full of variety, something for everyone.
Platinum recognition was very good with room upgraded, buffet breakfast and club lounge benefits.
We truly enjoyed the moment at club lounge, they provided us with check in/out facilities, self serve bar, cups of freshly brewed coffee, all day refreshment and evening cocktail with tasty appetizers. Special Thanks to Khun May, Phillip and club lounge staff for their kind and professional service, they went out of their way to make us feel welcome and special.
We would definitely come back again.
June 25, 2014
Rated 3 out of 5 by JL62 Good hotel for family holiday
Good resort for holiday. WiFi is excellent
Big pool and good foods.
Less in-room amenities than it's used to be. Lack of attention on what we required when booking from website vs at check-in.
Seemed to be short of staff at check-in/out.
July 20, 2014
Rated 5 out of 5 by Pinty Great breakfast
Overall is very good, beautiful beach, especially breakfast.
July 17, 2014
Rated 5 out of 5 by PeTer2000 Gorgeous room, foods and facilities
- Big room
- Big beds
- Soft and comfort beds and pillows
- Many tv channel
- Good view
- Big bath pool
- Good Wifi internet connection (especially free with SPG member)
- Best taste for cocktail at the sundara bar
- Great and delicious breakfast
- Very large pools
- Great garden
July 15, 2014
Rated 5 out of 5 by JeffTW One of the best resort in Cha-am & Hua Hin
This is second time staying here, back in 2 first of all I was impressed by hotel design and reception especially swimming pools. The largest pool in Asia and its amazing. We used to swim and explore all day. It used to take 1 hour to complete the entire pool of course with rest. All staffs were very helpful and friendly. Breakfast is vast and anyone leaving the table hungry I would not like to feed for a week, great choice of Thai or European.
During our stay, the hotel offers complimentary day trips to Sheraton Hua Hin Pranburi Villas (including car, water, guide, lunch, villas experience),and it is our best memories in Hua Hin. We also thank the guided tours(Mary and Stacy...I'm not sure it is correct spelling. They provide the best and most friendly service. You should be proud of them.
July 9, 2014
Rated 4 out of 5 by Katec Great location and facilities
Great location (beach front and across the outlets). Great facilities (fitness, huge swimming pool/park, nice restaurants).
Long waiting time for check-in and we experience not so nice receptionist... Hope you get the nicer ones.
July 15, 2014
Rated 4 out of 5 by colin57 Not quite what the web site state's
I would like to start by stating how beautiful this hotel is, 8/10. The staff make you feel so special, and nothing is too much trouble for them...... However we did sadly encounter some flaw's, the main one was our room, our confirmation stated a garden terraced view, and before we booked we did our research via the hotel web site which stated beautiful sweeping view's of the lush beautiful hotel ground's ect ect, after reading this we decided to book our holiday. Sadly to our surprise we got huge green tree leaves over powering any view, BUT, we must state that in a way we are glad to have had the over powering leaves due to the 2 huge hotels in the distance which would of been our " room view", the "garden terrace room" below us was just an eye sore, the grass was so bare they had put a pile of stones to cover the thread bare grass, the garden looked so un-inviting for any body to sit and enjoy their sitting area. I asked several times to speak to the manager, but was informed every time that he was in Bangkok.
During our stay we met a lovely quiet elderly couple who had actually spoke to " Martin" and to our surprise was informed of what a flippant and rude individual he was, this was also supported by another gentleman who had had a brief encounter with the manager. The manager apparently stated that the hotel caters for 90% Asian guest's, what this had to do with anything I do not know. we found this to be alarming, yet we were not totally surprised, the flaws in the hotel standard's are the result of poor management, never once did he make him self present around the hotel.
One morning I had to ask to have our table set, then we had plates piled up and no waiter service to clear the table, I had to ask for coffee twice, this is not what we expect and paid for, from a 4.5 star hotel. I don't like complaining, I see this as constructive criticism, in the hope it helps sustains your 4.5* rating.
A lady duty manager was sad to hear of our slight upset, and offered us a pool room, for our last night of our stay.
Also another manager from the near by Sheraton Villas had a brief chat with me, and to my surprise he got a pen and book out to take note's, he was so concerned to hear of our upset, he hear valued our opinion of the hotel's "slight" flaw's, this was refreshing and also very reassuring to us that our opinion and view's may help the hotel and future guest's, this is what a true manager SHOULD DO.
Our suggestion is....... Either maintain your room gardens to pretty inviting ones OR change the description on your web site.
June 20, 2014
Rated 5 out of 5 by Wor101 My husband's birthday memorance
We choose Sheration Hua Hin Resort & Spa as our destination to celebrate my husband's birthday on the 10th of July. We are very happy that we choose theright place. We really have a good time staying in this hotel.
Thank you for your excellent services.
July 12, 2014
Rated 4 out of 5 by Jack050714 Splendid swiming pool
My room (lagoon view) close to lobby, we can jump to the pool from our balcony (just open the door), beautiful decoration in room & environment, have more choice restaurant to decide to have, close to Hua-Hin town & airport.
Just one comment: the car parking area far away from building, we back to hotel at 11:00 pm have no service car to serve, my family (8 people) and another 4 people have to walk to hotel by ourself.
July 7, 2014
Rated 5 out of 5 by Nucleus It's all about the pool
I can say from many stays at this property that it ranks far above average in my experience. First of all, nothing competes with the enormous pool that goes almost all the way to the sea. The plants and trees create a lush feel that is difficult to match, even in super luxury resorts. The overall service is attentive, professional and personal at the same time. Of course other hotels are good in their own ways, but it's hard to match the value for money here and I challenge anyone to find a beach hotel with this combination. There's even a minimart inside the hotel! Other features include an impressive children's play area, large modern meeting facilities, and outdoor restaurants. SPG Platinum and Starwood Privilege members receive even more benefits. I didn't realize there is an elevator, so if it's working this is something the management could mention. Finally, In Azia surely has the best Indian food in the area.
December 20, 2011
Rated 5 out of 5 by Coxy Suite room are nice
As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.
Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.
There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.
Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.
Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.
Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!
I would like to thank all the staff for a wonderful visit.
Would I stay again?
Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.
Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special but passable.
April 17, 2014
Rated 5 out of 5 by MattS78 Beautiful
Excellent hotel, one of the best resort hotels I've stayed in. The pool is amazing, and the people are friendly and helpful always, great hotel!
My only gripe is the food, very expensive and quite frankly, not very good. Better to go for local food, 25% of the cost but much higher quality and much, much better.
October 8, 2013
Rated 5 out of 5 by Paula17 The pools are the best
Swimming right from the room terrace is super
July 10, 2014
Rated 5 out of 5 by TAMAN The big and beautiful swimming pool
This hotel has very big and long swimming pool. The room is very great decoration and comfortable. The facility is good and the breakfast is great.
July 8, 2014
Rated 5 out of 5 by Derek1980 Excellent property with great rooms, views, faculties and staff
Property is delightfully refreshing and spans a great area boasting a beautifully "lagoon-pool" facility as well as "beach-front" deck!
Rooms are beautifully appointed and clean with well-stocked amenities.
Reservation process was heightened by an excellent reservation manager Adam who arranged for a complimentary birthday cake and upgrade to the breathtaking ocean view room.
Check-in process was swift and efficient with a knowledgable staff (Mananya) from the club lounge who answered my queries from SPG instant rewards to where to shop.
In fact club lounge access is something you might wanna "purchase" using your SPG points cause it's worth it! Staff were all fantastic! Warm friendly and extremely service-oriented!
Serving a decent continental breakfast, delightful and refreshing afternoon tea and a out of the world evening cocktails which consisted of skewered kebabs and frozen margaritas (assortment of flavors)!
Jongdee who served us our drink was incredible! Making us fantastic lime margaritas! Her aptitude and attitude is something that every employer should be begging for!
Mananya also goes out of the way to delight her guest as she was probably on her break (coming out from the staff access doors) but saw us wandering around and immediately offered us assistance by showing us the way to the gym and more! Another gem in this property!!
My expectations are usually extremely high and I have to say my stay at the Sheraton Hua Hin was simply dream-like a perfect fairy tale. And I strongly recommend this property! If not for it's views and facilities then for its staff and service at least.
December 13, 2013
Rated 5 out of 5 by Niruth Very good hotel
Food , service and facilities very good.
I will come to stay again
July 6, 2014
Rated 5 out of 5 by Opal1974 It's a great time.
The hotel has a good layout, very nice pool. The food is very excellent. The beach is also good. Staff are very nice.
July 3, 2014
Rated 5 out of 5 by Natssant Excellent weekend escape
Located in the classy seaside town, around 2 hours ride from Bangkok. So the destination is our regular weekend escape.
The latest visit as a SPG Platinum member. We got upgraded to their best room 'Seaside Suite'. The room was very large and the bathroom was nice. The sea view was amazing!!! We did enjoy the cocktail hour as a part of Club benefit, too.
It was my birthday, without any notice, the hotel surprised me with a pound of cake and pretty flower. Thanks for that!
However, the property looked a little tired, would be great if could upgrade some facilities.
March 12, 2012
Rated 5 out of 5 by Matthewntbr Excellent hotel
What I love is the service which makes me feel warm and comfortable.
Facilities are very good.
Staffs are really friendly and service-minded.
The only thing that is a challenge for this hotel is the parking area is so far from the hotel building.
June 29, 2014
Rated 4 out of 5 by Miow It's such a great place for relaxing.
It should be totally great if I didn't see some cobwebs in the room#5118. That's not what i'm expecting for the 5 stars hotel as you. Please give more attention for the cleanliness before you get a room for your customer. Thank you.
June 29, 2014
Rated 5 out of 5 by Mejer Fantastic Hotel
We stayed at Sheraton Hua Hin for 14 days during February 16 - March 1. From the very beginning this was outstanding. Hotel facilities and Rooms were perfect, Cleaning exceptional and staff in bot h reception as well room mates were fantastic and very very customer satisfaction focused.In our section (1214) our room mate did a great great job. She cleaned up in a way we never have discovered before and was so friendly. Also the fitness room and staff there was great. This Hotel we for sure will visit again, hopefully very soon.
March 11, 2013
Rated 4 out of 5 by wetravel This Hotel has us coming back
when the rates and requirements are reasonable. As a family we have had several great stays here over the years. The SPG Platinum recognition is quiet good. I propose to waive the shuttle fee for Platinum members. Why charge your most loyal customers for a service you should provide for free? Guests were required to stay a minimum of 4 nights from December 22nd. I only wanted to stay 2 nights so had to book somewhere else. I know several other who did the same. Some of these policies backfire.
January 30, 2014
Rated 4 out of 5 by utjenny Amazing
We have three young boys and I was pregnant during our stay. The Sheraton Hua Hin is the most family friendly hotel we have ever stayed at! And we have been to Thailand several times. The pool is just amazing, never going deeper than 4 feet and the boys never tired of it. Great playground and we played with frogs at night and watched lizards during the day. We will definitely go back!
June 23, 2014
Rated 1 out of 5 by Tomo22 Suite nights awards
I have used suite nights awards for 3 nights stay. However, they prepare deluxe room that is normal size room. Of course I complained but they excused that suite room is already booked by other guest and they can't do anything even cannot return suite nights awards back to my account. I was very disappointed. And more over, I feel sorry to my family who were looking forward to stay suite room. On the next day, they offer us to move to other new hotel in the same area and same SPG group. Yes, the hotel actually had bigger room but no swimming pool for kids, no play ground & room was not so well maintained. I was so disappointed again. But it's too late. I found that the hotel is not really new hotel. They just took over few month ago. Actually it's old facility. It's ridiculous that the hotel is new just for them... I waste all my time and money.
February 16, 2014