Rated 5 out of 5 by Coxy Suite room are nice
As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.
Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.
There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.
Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.
Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.
Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!
I would like to thank all the staff for a wonderful visit.
Would I stay again?
Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.
Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special but passable.
April 17, 2014
Rated 5 out of 5 by Natssant Excellent weekend escape
Located in the classy seaside town, around 2 hours ride from Bangkok. So the destination is our regular weekend escape.
The latest visit as a SPG Platinum member. We got upgraded to their best room 'Seaside Suite'. The room was very large and the bathroom was nice. The sea view was amazing!!! We did enjoy the cocktail hour as a part of Club benefit, too.
It was my birthday, without any notice, the hotel surprised me with a pound of cake and pretty flower. Thanks for that!
However, the property looked a little tired, would be great if could upgrade some facilities.
March 12, 2012
Rated 5 out of 5 by Charlesstancer What a Great Resort!!
What a great end to 18 days in Thailand! this resort passed all our expectations. Beautiful room, wicked Pool. Wonderful staff. Restaurants were very good and what a variety! A great way to end a wonderful 18 nights with us staying with Starwoods for 16 of them. Hua Hin has some cool nightlife and the shuttle drops you off a block away from it all. Wi Fi was excellent everywhere......even at the beach. The beach is so much fun when the tide goes out really makes for an enjoyable time and exciting. Breakfast was awesome....great choices and all anyone could ask for. Choice of restaurants was really excellent! Looking forward to coming back this time with our teenagers. Great for families or just adults. We were celebrating our 20th Anniversary.
July 18, 2014
Rated 5 out of 5 by Mejer Fantastic Hotel
We stayed at Sheraton Hua Hin for 14 days during February 16 - March 1. From the very beginning this was outstanding. Hotel facilities and Rooms were perfect, Cleaning exceptional and staff in bot h reception as well room mates were fantastic and very very customer satisfaction focused.In our section (1214) our room mate did a great great job. She cleaned up in a way we never have discovered before and was so friendly. Also the fitness room and staff there was great. This Hotel we for sure will visit again, hopefully very soon.
March 11, 2013
Rated 5 out of 5 by Emma66 Top Quality Service and Facilites
Although the hotel was a 3 hour drive from Bangkok airport it was well worth it. the facilities were amazing that you didn't even need to leave the hotel. We visited 3 of the 4 restaurants and the food was great in all. There was plenty to do locally if you decided to leave the hotel with tours available or a shuttle to the local town for the night markets. We all had treatments in the Spa which was again 5* service. The gym was well equipped and open 24 hours. Would certainly visit again without a doubt.
June 24, 2014
Rated 4 out of 5 by wetravel This Hotel has us coming back
when the rates and requirements are reasonable. As a family we have had several great stays here over the years. The SPG Platinum recognition is quiet good. I propose to waive the shuttle fee for Platinum members. Why charge your most loyal customers for a service you should provide for free? Guests were required to stay a minimum of 4 nights from December 22nd. I only wanted to stay 2 nights so had to book somewhere else. I know several other who did the same. Some of these policies backfire.
January 30, 2014
Rated 5 out of 5 by Jayne65 Great relaxation
Lovely hotel beautiful setting my only disappointment was it was our 30th wedding anniversary why we stayed 5 star but the hotel did nothing to make our stay just that little bit special.
November 30, 2014
Rated 3 out of 5 by YH2014 Like it but disappointed
Booked 2 rooms - One with the UNICEF auction I bid last year and One directly with the hotel.
Check in was good like all Sheraton we visited (Macau, Singapore, Pattaya, Hong Kong and Bangkok).
Hotel toilet tap came off each time when we tried to on it. I have the picture that I can send to you if you like to see.
No turn down for the 2 nights we stayed. But the other room I booked for my parents did received the turn down. Hence I wonder why?
SPG - I normally booked through company and it is the first time i booked directly with the hotel. I called prior to check in to ensure points will be capture. But at point of check out, I was informed not.
September 30, 2014
Rated 5 out of 5 by HappyFamily4 Excellent Service and Relaxing Holiday
This hotel made the holiday well worth the long journey, I wish we had booked for a few more days. The pool made it for us but the helpful and welcoming staff, and the quality of the food at this hotel has converted me to Sheraton.
Slight issue at 3 a.m check out was a little distressing having checked in advance, but sorted before leaving. This certainly would not deter a return to the Sheraton Hua Hin. Very highly recommended.Thank you for a great experience.
August 28, 2013
Rated 5 out of 5 by Job2cu My favourite SPG PROPERTY in Thailand
Bang for your buck this exceeds my expectations every time, so congrats to Khon Martin and Khon Malina for exceeding this grumpy mans expectations again and again and again having stayed in almost every property in Thailand 10+ times this is my getaway from everything a perfect hideaway from the hustle and bustle but with so many attractions at your doorstep. I can't enthuse enough.
Even my children of 14 and 16 loved it in August.
I hope to be back soon.
December 15, 2013
Rated 1 out of 5 by Tomo22 Suite nights awards
I have used suite nights awards for 3 nights stay. However, they prepare deluxe room that is normal size room. Of course I complained but they excused that suite room is already booked by other guest and they can't do anything even cannot return suite nights awards back to my account. I was very disappointed. And more over, I feel sorry to my family who were looking forward to stay suite room. On the next day, they offer us to move to other new hotel in the same area and same SPG group. Yes, the hotel actually had bigger room but no swimming pool for kids, no play ground & room was not so well maintained. I was so disappointed again. But it's too late. I found that the hotel is not really new hotel. They just took over few month ago. Actually it's old facility. It's ridiculous that the hotel is new just for them... I waste all my time and money.
February 16, 2014
Rated 5 out of 5 by Piedro Excellent hotel for relaxing
Since we had visited a lot of attractions in Thailand and Singapore before arriving to this hotel, we decided to just relax at the poolside. Room had very noisy air conditioner but otherwise pool access room was excellent and plenty of sun chairs available around the pool. We like Asian food so restaurants had menus just perfect for us. InAzia restaurant did not have sake which was a shame, but dispite of that, japanese meal was great.
January 12, 2014
Rated 5 out of 5 by sladeagain Simply perfect
This hotel goes all out to take care of its platinum members.
*Wonderful Ocean/pool view suite upgrade.
*Delicious buffet breakfast
*Club lounge that provides simple but tastey snacks all day with a great Hors d' Oeuvres from 6pm. Drink selection is extensive with even fresh cocounts available.
*As others have said, staff is superb.
Above all, book early and get great deals on SPG.com
I am picky but this hotel gets my highest marks
November 20, 2011
Rated 5 out of 5 by Aodnaka Relaxing moment
Again we had a pleasant stay at Sheraton Hua Hin. From the welcome moment to the check out time, all staff were friendly, attentive and polite. We loved the lagoon style pool, beautiful garden and the well-equipped gym. The room was comfortable with nice and bright decor, ample sized tub and full of amenities. Breakfast at The Deck was great, good quality and full of variety, something for everyone.
Platinum recognition was very good with room upgraded, buffet breakfast and club lounge benefits.
We truly enjoyed the moment at club lounge, they provided us with check in/out facilities, self serve bar, cups of freshly brewed coffee, all day refreshment and evening cocktail with tasty appetizers. Special Thanks to Khun May, Phillip and club lounge staff for their kind and professional service, they went out of their way to make us feel welcome and special.
We would definitely come back again.
June 25, 2014
Rated 5 out of 5 by Chay71 Excellent
Excellent place to stay and relax. Great breakfast and giant pool suited to all
September 10, 2014
Rated 5 out of 5 by huahinfan I keep coming back.....another fantastic stay!
What can I say beyond the title:
So many staff recognize me and go out of their way to greet me and treat me like royalty that I can not begin to name them all.
What is especially notable is that even though there were two major events during my recent stay and the staff was working VERY hard, the cheerfulness, helpfulness and smiles never faltered. I honestly don't know how they can keep up such good spirits while they are working and helping some very demanding people for many hours (I actually saw some interactions of customers with your staff that made me cringe because the customer was so rude and demanding but your staff just smiled and satisfied their "request"/demand).
Having stayed in many Starwood properties I believe that it is not only the staff that sets the tone, but also the way they are treated by management, so my appreciation extends to all levels.
May 15, 2012
Rated 5 out of 5 by Hunter4053 Our favourite place
Stayed at the Sheraton resort last week for seven nights.Our fourth time there.The resort even keeps the same room for us.A wonderful place to stay and we always look forward to coming back.The pool stretches around the resort and the breakfast they supply is great.We ate in their restaurants and our favourite is the Luna restaurant.We would highly recommend this resort for a wonderful holiday
February 2, 2014
Rated 5 out of 5 by Loveasia1 Great quiet get away
Love the serene and quiet surrounding of the property. Wonderful to spend couple relaxing days from the busy city life of Bangkok.
August 26, 2014
Rated 5 out of 5 by wetravel Excellent Hotel for families
We have stayed at the Hotel several times within the last 1 year. Sheraton Hua Hin remains a family favorite. Today my 15 year old daughter said: "can we always come to this Hotel for vacation?" Breakfast Buffet is great and foods are quickly replaced if gone. Housekeeping is very generous with complimentary water bottles. Hotel and rooms are in high standard.
January 7, 2012
Rated 2 out of 5 by WalterS Poor service
I have requested the connecting rooms 5 days before we check in still the room are not available. The mattress is too soft not comfortable to sleep.
August 14, 2014
Rated 3 out of 5 by Worldtravel106 Great hotel though avoid when Indian weddings are there
All in all a great hotel with nice beach and great pool. Only drawback is when they have Indian weddings they lose focus on the remaining guests and there is a lot of disturbance and noise - don't go there if this is the case. Shuttle to town should be free.
March 4, 2013
Rated 5 out of 5 by Pierre Weekend break at Sheraton Hua Hin
excellent stay in this very nice resort. Kids loved it, we had excellent service from the staff, nice rooms (lagoon view, 2nd floor for more privacy, but first floor gives direct access to the pool). A very nice place for a beach stay close to Bangkok.
October 22, 2011
Rated 5 out of 5 by sureshbkk Excellent stay, once again.
Sheraton Hua Hin, my favorite in Hua Hin, I love going back, the rooms are well done, and the pool access rooms are so convenient to get in to the pool from your room, food is good, breakfast variety is excellent, service good.
June 4, 2013
Rated 4 out of 5 by son9626 Nice Property and Staffs. But needs some standard service manuals among them.
Sheraton Hua Hin was a nice and romantic place and every facility was comfortable and chic. We had some trivial incidents at the Sala Restaurant and complained but the duty managers took care of the problem really well and professionally. Also Jindaporn, the staff who is working at The Azia restaurant did a great service to us for 3 dinners. She knew everything we wanted before we talked. I really appreciate her. However, here are some suggestions to the resort. I stayed with all inclusive plans for our honeymoon. The reason we chose all inclusive plan is that we wanted to just relax, not to do anything without being bothered to choose what to do eat or drink. Actually all the reataurants in the resort are nice and hardworking, but some of them don't know about or understand the all inclusive plans, so we had some unpleasant memories like arguing about extra pay uninformed or being suspected that we may feed other guests with our leftover food that we wanted to take away(so ridiculous). I suggest the resort staffs share the standard service manuals for service development.
November 26, 2013
Rated 5 out of 5 by Maya2013 Best for children and family
Big and clean room/bathroom. Some equipments are damaged e.g. TV remote control and coffee maker.
Good taste thai food at Luna lanai.
Fast check in/out but too late check in at 3.00 pm.
January 4, 2014
Rated 5 out of 5 by Shotglass1 Fantastic Facility & Staff
I felt right at home and was made to feel like I was a long time friend.
The facility was everything that I would expect from Sheraton, and the staff were phenomenal.
June 3, 2013
Rated 5 out of 5 by Tomi Exelent hotel
Exelent hotel with great people working there.
Evererything working like it should in hotel like this. Thank you for making our holiday very nice.
January 1, 2014
Rated 4 out of 5 by MobileTest Best Ever
I went last month to Sheraton Hua Hin Resort & Spa and I think that is the best place you can sleep and have relax in Thailand
November 9, 2011
Rated 5 out of 5 by Nikki Excellent Property, outstanding pool, service and staff
I was fortunate enough to stay for several nights at the property and was pleasantly surprised, incredible swimming pool, live music was playing daily, hospitable staff
November 19, 2014
Rated 5 out of 5 by Pattie1622 Feel like heaven on earth
The hotel is very nice with very good service minded staffs as well as the huge swimming pool.
June 4, 2013