Rated 5 out of 5 by Coxy Suite room are nice
As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.
Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.
There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.
Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.
Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.
Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!
I would like to thank all the staff for a wonderful visit.
Would I stay again?
Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.
Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special but passable.
April 17, 2014
Rated 5 out of 5 by southbank pool/ friendly staff
This is my fifth stay at Sheraton Hua Hin , and what impresses me most ,is the attention to detail , the willingness of staff to go the" extra mile."The in Azia Restaurant deserves a special mention
April 16, 2014
Rated 5 out of 5 by Notto This hotel is very good.
The room is very good and staffs are very kind. Food is very delicious and variety. Facilities are very interesting. The swimming pool is very beautiful.
April 13, 2014
Rated 5 out of 5 by tomy9985 In-room A/C
A/C temperature is not quite stable between 2 connecting rooms #7203, #7205, especially #7205. It wasn't that warm when temperature was set at 26c while it wasn't that cold when temp was set at 21c. Apart of A/C, everything was perfect. Thank you :')
April 10, 2014
Rated 4 out of 5 by trifca Hotel Great, Resteraunts Terrible
I am a very LONG time SPG member; used to travel for work and used to be gold.......now am retired..We enjoyed our four days; three nites at the Hua Hin Sheraton BUT...the two restaurants that I ate dinner at were terrible. The first nite we ate at the Luna Lanai and the Shrimp Cake and the Pad Thai Noodles were Terrible !!!! The spring rolls were so so and the Yaam was only so so..... The last nite there we decided to try the Salas Restaurant. The Caprese the tomatoes tasted like they were either frozen or they were not ripe... and it was the first time I EVER had to eat my Lasagna with a spoon......it seemed like it came out of the microwave after being in there for 5 minutes....... my Wife's seafood pasta (black squid ink) seemed like it was prepared 3 months ago, hard, no taste NOT good at all.......
April 2, 2014
Rated 4 out of 5 by Tee2014 Very Good
I feel good for your swimming pool, it's nice
March 31, 2014
Rated 4 out of 5 by Superleng This hotel is great!
I like the room and swimming pool. It is good location and area.
March 30, 2014
Rated 5 out of 5 by Aeey Wonderful Hotel
Service are great, and staff are very welcome. Should anyone ask for my recommendation, I would say yes, I will come back again.
March 27, 2014
Rated 5 out of 5 by Bry50 This hotel catered for all our needs
This hotel fulfilled all our needs from restaurants/bars and leisure. But above all the staff were fantastic, friendly, enthusiastic and always available to help with a smile. Many thanks and we look forward to returning one day.
March 26, 2014
Rated 5 out of 5 by Jessie2121 warm welcome
Our family was great feeling while we stayed at your hotel, we very happy for your professional service.
March 23, 2014
Rated 5 out of 5 by Loveasia1 Friendly staff serene surrounding
Great to relax from busy city life.
March 19, 2014
Rated 5 out of 5 by Ashgrove Sheraton Hua Hin Luxury Holiday
My wife and I recently spent 2 very happy weeks at the Sheraton Hua Hin. I cannot talk highly enough of the welcome and attention we received during our stay from all of the smiling staff. Special mention of Phillip and May at the club lounge who were very helpful and attentive to make or stay even more comfortable. The hotel is a bit remote but is helped by the shuttle bus which run to Hua Hin regularly each day. 50 Baht per person each way. We ate at each of the restaurants and can recommend the food at all and at reasonable prices, the breakfast buffet is by far the best I have ever experienced in all of my travels across the world with food to suit every taste. The grounds and the pool are breathtaking and exceptionally we'll maintained and having a lagoon access room is was an eye opener to see cleaning staff wading around the pool early during the morning. Our room was very well looked after and the cleaning staff diligent in their twice a day visits. For anyone looking for a luxurious stay in this area this hotel cannot be surpassed. James and Dorothy Mailer
March 17, 2014
Rated 5 out of 5 by frenchsisters A very nice Hotel in Hua Hin area
The hotel is located in Cha-am -Huahin area which has clean and nice beach. The room is spacious and comfortable. There are a number of nice corners for you to sit , relax or sunbathe. The swimming pool and the jacuzzi are also nice. There are also complimentary shuttle bus to town which is good for guests who do not drive there.
March 11, 2014
Rated 5 out of 5 by MomSon Facility offered by Hotel is excellent
Sheraton is the best choice for who is looking for family activities and for relaxing.
March 11, 2014
Rated 4 out of 5 by Touch very good swimming pool
5 star swimming pool, good service and ABF
March 10, 2014
Rated 5 out of 5 by Grysto Relaxing holiday
Once again we had a lovely stay at Sheraton in Hua Hin. This is our favourite place to go and we enjoy everything about it. The great pool, the wonderful views, all the staff working here being so friendly and taking care of you and great treatments at the SPA. We could not ask for anything more and we will be back soon.
March 5, 2014
Rated 5 out of 5 by Dinkyt13 Amazing resort and gourmet heaven!
A very relaxed and welcoming arrival after a long journey was our first experience of the resort. Our luggage was unloaded and we were sat down with a drink while we were checked in and our luggage delivered to our accommodation. We were given a guide to all of the facilities as we were escorted through the resort to our luxurious accommodation.
We were tired from our 30 hour journey and headed straight to the resorts Salas Italian restaurant where we were shown to our individual cabana among the exotic plants and on the water’s edge. As an ex chef and restaurateur eating can be a concern but I was not disappointed. My wife had the Filetto di Branzino - a pan roasted sea bass fillet finished in tomato white wine sauce with cherry tomatoes, capers and black olives while I had the Anatra con Gnocchi Gorgonzola e Noci - a duck breast with potato gnocchi in a gorgonzola cheese sauce sprinkled with crispy walnuts, both of which were beautifully presented and cooked to perfection. My wife continues to talk about how delicious her sea bass tasted.
After a relaxed night’s sleep in a very comfortable bed with choice of pillows we went for breakfast in The Deck restaurant where we received a warm welcome and were shown to our table. The extensive buffet of hot and cold food was amazing with an infinite choice of European and Asian foods. Following breakfast service the restaurant goes on to provide extensive buffet lunches and dinners.
After a hearty breakfast our exploratory walk around the resort did not disappoint. The magnificent manicured garden areas filled with many varieties of plants, especially the many varieties of beautiful orchids, were a true delight, together with the huge infinity pool looking out to sea and interconnected with over 500 metres of swimmable sparkling waters with built in Jacuzzis and fountains all around and traversed by little bridges.
We had lunch most days at the resorts Luna Lanai restaurant overlooking the beach and sea. Attentive smiling staff serve drinks and food all day and into the night. The food during the day includes Thai and European dishes as well as snacks. In the evening the varied choice of fresh fish from the display adds to the food choices. As foodies we like to try the local foods and enjoyed wonderful food. We had too many memorable meals to mention all, but would suggest the not to be missed - Yam Woon Sen Talay-Spicy glass noodle salad with mixed seafood, onion, tomato, black mushrooms and spring onion, Som Tam Poo Nim - Spicy green papaya salad with deep fried soft shell crab and Goong Pad Sauce Bai Horapa - Stir fried tiger prawns with sweet basil and green pepper corn sauce served on a sizzler.
The flag ship InAzia award winning restaurant at the resort is a culinary delight serving Thai, Chinese, Japanese and Indian mouth-watering meals prepared in front of you from the open kitchen by star quality chefs. A gourmet experience for the discerning palate. With such a varied choice providing anything from Sushi & Sashimi, Indian tandoori and curries to chili hot Thai specialities I recommend a cocktail or two while you salivate over the menu and choose from the extensive World of Wines. Many of the meals are signature dishes by the chefs and worthy of praise for their flavour complexity. With such choice it is difficult to single out dishes, but worthy of mention:
Grilled Hokkaido Scallops - Char grilled Hokkaido scallops, pumpkin, broccoli and carrots with Japanese BBQ sauce.
Beef Amiyaki - Grilled Australian 120-day grain fed beef rib-eye with Amiyaki sauce and mixed vegetables.
Pla Rad Prik Thai Sod - Deep fried whole garoupa with delicate sweet chili sauce and fresh green pepper corns.
Black Bean Pork - Stir fried Kurobuta pork with fermented black bean sauce and steamed broccoli.
Chatpata Chili Chicken - Wok fried chicken thigh with capsicum, tomato, onion, soya sauce chili sauce and spices.
Dilkhush Machhli Tikka - Fillet of white snapper marinated with yoghurt, fresh lemon, ginger, garlic and Indian herbs, cooked in the Tandoor oven.
We were very sorry to have to leave after two weeks of pampering by the wonderful smiley staff and the thought of having to shed the weight we had put on!
In summary, and having travelled the world this has to have been one of the very best resorts and experiences from almost 50 years of travel.
March 4, 2014
Rated 5 out of 5 by evab Beautiful hotel
The hotel is beautifully situated, and has wonderful surroundings. Good restaurants and nice relaxation areas.
March 2, 2014
Rated 5 out of 5 by Grevin Excellence from an excellent Hotel
From the moment my wife and I arrived at the Sheraton Spa Hotel, Hua Hin, Thailand. it was clear that the holiday would get off to a flying start. Excellent resturants, facilities, cleanliness, all the staff from security and cleaners through front desk staff were unobtrusive, helpful and pleasant. A fabulous holiday was had and we will return as soon as viable. .
February 26, 2014
Rated 1 out of 5 by Tomo22 Suite nights awards
I have used suite nights awards for 3 nights stay. However, they prepare deluxe room that is normal size room. Of course I complained but they excused that suite room is already booked by other guest and they can't do anything even cannot return suite nights awards back to my account. I was very disappointed. And more over, I feel sorry to my family who were looking forward to stay suite room. On the next day, they offer us to move to other new hotel in the same area and same SPG group. Yes, the hotel actually had bigger room but no swimming pool for kids, no play ground & room was not so well maintained. I was so disappointed again. But it's too late. I found that the hotel is not really new hotel. They just took over few month ago. Actually it's old facility. It's ridiculous that the hotel is new just for them... I waste all my time and money.
February 16, 2014
Rated 5 out of 5 by MickeC Perfect vacation!
This hotel was perfect for our spring festival holiday!
Rooms - very good!
Pool - perfect for all family members
Restaurants - very good! The menu for our kids could have had a larger selection but it was still ok.
February 10, 2014
Rated 5 out of 5 by cuteisme Excellent Hotel
Good quality restaurants, clean room and friendly staff.. nice to stay in this hotel..
February 8, 2014
Rated 5 out of 5 by Hunter4053 Our favourite place
Stayed at the Sheraton resort last week for seven nights.Our fourth time there.The resort even keeps the same room for us.A wonderful place to stay and we always look forward to coming back.The pool stretches around the resort and the breakfast they supply is great.We ate in their restaurants and our favourite is the Luna restaurant.We would highly recommend this resort for a wonderful holiday
February 2, 2014
Rated 4 out of 5 by Gennie89 This hotel is up to my expectation
Overall it is good as retreat. The room, food, facility are all up to my expectation.
January 31, 2014
Rated 4 out of 5 by wetravel This Hotel has us coming back
when the rates and requirements are reasonable. As a family we have had several great stays here over the years. The SPG Platinum recognition is quiet good. I propose to waive the shuttle fee for Platinum members. Why charge your most loyal customers for a service you should provide for free? Guests were required to stay a minimum of 4 nights from December 22nd. I only wanted to stay 2 nights so had to book somewhere else. I know several other who did the same. Some of these policies backfire.
January 30, 2014
Rated 2 out of 5 by koggi Dissapointed
From the 3 days of disruption due to Indian wedding (loud bollywood music, all night partying by guests) to soft saggy matress&pillows, same breakfast for 6 days with 80% pork dishes. Also nothing for teenagers to do. One table tennis table.
This is not 5 star.
January 26, 2014
Rated 5 out of 5 by Piedro Excellent hotel for relaxing
Since we had visited a lot of attractions in Thailand and Singapore before arriving to this hotel, we decided to just relax at the poolside. Room had very noisy air conditioner but otherwise pool access room was excellent and plenty of sun chairs available around the pool. We like Asian food so restaurants had menus just perfect for us. InAzia restaurant did not have sake which was a shame, but dispite of that, japanese meal was great.
January 12, 2014
Rated 4 out of 5 by kylie71 Sheraton Hua Hin
This hotel is very comfortable. The pool is the focus of the resort. The rooms are adequate in size and pleasant.
You easily adopt a relaxed holiday feel.
The only criticism is the pool could be warmer, and more shuttles into hua hin and back especially during peal times like xmas when we holidayed. Lastly the kids club advertises that it caters to kids up to 10, but needs more to entice that age.
January 11, 2014
Rated 3 out of 5 by Tatatata Sometimes service could be much better
For this area the hotel is quite good, nice territory, good food, but service could be better sometimes. I was with baby and with stroller. And nobody told me that there is a lift when I arrived. I found it only on my 3rd day. And on the day before last a girl from reception decided to give me a key from it. Why not on my last day? I checked out and when I was sitting in my taxy to go to the airport the manager found me near my taxy and asked for my credit card becouse they forgot to refound my credit. There were some problems this in room dining. Several times I ordered hot coffee and I repeated that I want HOT coffee but every time they brought me iced coffee. Not a big problem, but... And always there were something that brought not big but discomfort
January 10, 2014
Rated 5 out of 5 by Maya2013 Best for children and family
Big and clean room/bathroom. Some equipments are damaged e.g. TV remote control and coffee maker.
Good taste thai food at Luna lanai.
Fast check in/out but too late check in at 3.00 pm.
January 4, 2014