Rated 2 out of 5 by WalterS Poor service
I have requested the connecting rooms 5 days before we check in still the room are not available. The mattress is too soft not comfortable to sleep.
August 14, 2014
Rated 5 out of 5 by Kook Best and valuable
Clean, comfortable, Hotel staff is really nice and helpful . I will be back again 100%.. Break fast is really delicious .
August 23, 2014
Rated 4 out of 5 by Poolio Great stay, transportation and isolation challenge
We satyed 10 nights at the resort, using a two connecting rooms. The rooms were great, large, comfortable, a lot of light in the room. The bathroom is large and comfortable.
One of the room was accecablity adjusted, which should be mentioned on check in. There are some challenges for those who does not need this sesvice since it is aimed to help the one who does (bathroom sink is very low).
The pool is wide, clean, and the kids could not stop playing. It is one of the best pools we visit (we visit a lot of starwood resorts).
I would suggest that the hotel will ask, on check out (or a small sign near the pool kiosk) for people who has pool toys, to leave it for the next guests, it will allow the next guest more options (balls, inflatable toys et)
The service was spotless, always with a smile, and always willing to assist
The breakfast is remarkable, the food quality and variety is great, the room is very large, clean and comfortable.
The thing that we feel need to be amend, is the transportation option in and out of the hotel, and the help desk
The hotel is very isolated, there is NOTHING around it, no shop, taxi stand, message, or any other "local stuff".
The only way in or out is to ask the hotell for a shuttle, who leaves only once an hour and is fully packed (kids need to be on their parents lap), or to ask for a taxi, whith a much higher rate then the "street price"
You can not get a quick street walk, for a coke, water or anything, since you need to book a transportation.
There is no "help desk" to suggest guest trips or information around. The information we got from the front deak was very poor and not accurate.
There is a "tour stand" but they wish to sell you tours, not to advise you about the options
Total stay : great hotel, great service, great rooms, great pool, isolation is a challenge
August 22, 2014
Rated 5 out of 5 by Hanakim Back here again and again
- Great weekend escape
- Great staff ; pleasant personality and service-minded
- Good place for kid ; club and pool
August 20, 2014
Rated 5 out of 5 by GrantNoey Great Hotel
We have stayed in this hotel before and are always very happy. Great layout for children and adults. Khun Pokchat in the dining area is so pleasant to deal with and deserves some recognition. Also we would like to thank Khun May in the SPG lounge for all of her help. Thank you
August 18, 2014
Rated 4 out of 5 by worw Operator response
All service are quit good but only the service mind of the operator representative received call for help.
Sorry to say very "Bad feeling"
If you need detail I'm welcome to inform.
Can call my mobile.
I would like you to improve without any comment.
August 18, 2014
Rated 3 out of 5 by anklo8899 Transportation
The shuttle van service was the worst I had ever seen in my travelling life. The resort locate far from twon, It charge so high for Bht50/person for 8 minute ride plus the van was so small just only for 9-10 person. We were families of 8 person, everytime we want to book, it was full. Plus the frequency was so bad (1 hr each, even no service before 11am, 12noon-1pm, 3pm). THE WORST SHUTTLE SERVICE I HAD EVEN SEEN.
August 16, 2014
Rated 5 out of 5 by Nim1 Grate Hotel
The room is very comfort and professional staff.
August 19, 2014