Rated 5 out of 5 by Darin Awesome Doorman
Jose Sanchez was probably the best doorman I have ever encountered. I have stayed at some of the nicest hotels in the world and have never had a doorman so attentive to my needs. Most of the time I just ask or told him what I needed and he got it handled.
February 21, 2014
Rated 5 out of 5 by Laura25 Excellent staff
From the time we checked into the resort, the staff greeted us with a very warm and friendly welcome and their kindness extended throughout our entire stay! The service was impeccable! The staff was genuinely helpful and courteous, always with a smile on their face. Our room was well tended too and clean. We even had a chocolate on our nightstands, along with the next day's weather forecast, waiting for us each night when we retired to our room from enjoying the evening's activities. Thank you St. Regis for a very memorable stay!
March 3, 2014
Rated 5 out of 5 by babimim18 best hotel i've ever stayed in
This beautiful resort is designed for it's visitors' ultimate relaxation. Although we only stayed for one day, every experience we had with every staff member was positive. We love the location, with its beautiful walking path and proximity to many restaurants and shops.
March 4, 2014
Rated 5 out of 5 by Brandi123 Great place to pamper yourself!
Helpful, friendly staff. Clean, large rooms. All the amenities you could ask for. If you don't have what you want or need...just ask and they will provide for you. We felt like royalty!
March 3, 2014
Rated 4 out of 5 by Chicshack1 Nice hotel, spa inconsistent
The rooms are beautiful, spacious and very well maintained. The hotel staff are very friendly and helpful
March 3, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 The Star of Bal Harbour Shines Brightly
This property is amazing. It is the best property in Miami area. The location is first class, the beach is awesome, the facility and interiors are awe inspiring. Everything is high tech. The spa is just great. Food delicious. The rooms are some of the best I've seen. The suite upgrade I received was absolutely incredible. The views from the 2 balconies were breathtaking. It was the perfect place for my family to be weather stranded in January.
Ludovic is the best manager and a true hospitality guru. Noblesse oblige. Merci beaucoup. This is the place to stay in South Florida.
January 29, 2014
Rated 3 out of 5 by JWFIV Review
While there is no question the hotel is nice and the amenities are top notch, the staff is not up to par with the property. Our room was not cleaned until after 5:00 each day. The cost of food and drinks was high even for a St. Regis and getting a drink by the pool was a task.
While the meeting facilities was also nice, they were in a basement. Why would you have such a nice hotel in such a nice place and put them in a basement where you don't have the light of day?
February 27, 2014
Rated 5 out of 5 by EC123456789 View and service
The location and physical condition of this hotel is spectacular. The service of the staff is maybe even better. I had a short business trip, and really wish I could have stayed longer and enjoyed the amenities.
February 28, 2014