Rated 5 out of 5 by RMKBalt Great hotel
Loved the amenities. It would be nice if there were water sports, etc.
April 18, 2014
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 4 out of 5 by Taleh The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services.
Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on.
February 11, 2013
Rated 5 out of 5 by BGNY Fantastic property even more amazing people
This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous.
What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice.
Thank you again. We will be back.
August 20, 2013
Rated 5 out of 5 by SBickley The best family vacation we've ever had!
Unquestionably, this was the best family vacatoin we've ever had! We "splurged" this year, given the horrible winter we've been having in Michigan and are so pleased that we did. The resort exceeded our wildest expectations as the facility and service were far better than expected. We are already talking about our next visit to the St Regis at Bal Harbour!!
February 25, 2014
Rated 5 out of 5 by ScholarMal Miami's best
Absolutely the finest hotel I have ever stayed in. The courtesy of the staff had me puzzled as to how people could be so friendly no matter how undeserving certain patrons were. No pretension or delusions of grandeur; it is simply how they operate. I was truly humbled by the graciousness of the staff. The room was large, immaculately cleaned, and ultra-modern. Each room has a surprisingly large balcony with an exquisite ocean view. J&G Grill is one of the best restaurants I've dined in. It is pricey but you get what you pay for. We went twice just to make sure. I am not a rich man so I'm certain it gets better but this hotel will satisfy even the wealthiest travelers. Being a stones throw from the Bal Harbour Shops doesn't hurt either; world class shopping directly across the street. I could carry on but I'll stop now before you think I'm making this up :~).
May 7, 2013
Rated 5 out of 5 by Ringo Beautiful Hotel in Beautiful Area
Just returned from staying 5 nights at this new property and it is amazing. Service was superb and furnishings and rooms are beautiful. Stellar Starwood property and kudos for spg recognition. Beautiful property and cannot say enough nice things. Pool area is "out of the park" beautiful and views were incredible as well. Bal Harbour area is similar to Palm Beach island in terms of shopping, dining, and sophistication.
December 7, 2012
Rated 5 out of 5 by Galex Excellent Vacation
This is a great new hotel, great pool area, great beach and wondeful rooms, can highly recommend
August 6, 2012
Rated 5 out of 5 by General0910 Luxury Done Right
I had heard great things about St. Regis Bal Harbour but had never stayed there. First thing you notice is the courteousness and great coordination between staff to make your stay as comfortable as possible. The rooms were amazing, the views even more so, the faciliites even more so than that. If you are in Miami Beach and are looking to get away and be pampered for a bit, I highly recommend this hotel.
November 12, 2013
Rated 5 out of 5 by BillOC The Ultimate Suite!
We were upgrade to the Ocean Front Suite. What a great surprise and celebrating our birthdays it couldn't have been better. Butler service to Front Desk were so gracious. The view was amazing.
March 28, 2014
Rated 5 out of 5 by BB11 Best Starwood Property I've Visited
The room and amenities are incredible, but what sets this place apart is the service. I went for a girls weekend and we were treated like princesses the entire stay. We could not have asked for a better experience.
March 25, 2014
Rated 5 out of 5 by Doug123 Flawless experience
Second time visiting and it is one of the best experiences. Very little to improve upon. But they are slow in crediting Starwood points and stays. First time I had to track them down. And second time, well, let's just say, a property I stayed at after this stay already credited my stay and well, it looks like another call to the customer service line. Not that difficult to get this one last thing perfect.
December 31, 2012
Rated 5 out of 5 by TKR3921 Fabulous Getaway
We are locals who needed a short break from reality - one night at the St. Regis did the trick! A beautiful facility - no trouble getting beach or pool chairs although the hotel was quite crowded. A special thanks to Candice for the chocolates in celebration of our anniversary.
Fabulous spa as well. Only negative was outrageous prices at pool restaurant -$6.00 for a European size bottle of Diet Coke, etc.
January 7, 2013
Rated 5 out of 5 by Kalli16 The Best Hotel in FL
Breakfast at the Atlantico was exceptional. This restaurant is only open for breakfast and you shouldn't miss the world class buffet. Our son
had the kid's pass. He ate breakfast, lunch & dinner for only $25 a day.
Our server at the J&G Grill didn't know that SPG members get 10% off if they show their card. After our trip, I called Anna Maria in accounting, she was very nice and credited our account.
December 21, 2012
Rated 5 out of 5 by Vincent8 A great experience
This is my first written review, but I felt compelled to leave one after our experience at this address. The facilities and service were impeccable. The hotel was at capacity which resulted in some inconveniences, but the staff went above and beyond to accommodate my family. I can't recommend this resort enough. It sets the bar very high for all other properties.
January 9, 2014
Rated 5 out of 5 by Mike Hope not a trend
This was our 2nd stay at this property. Our 1st stay in December was spectacular in every way.
This time had a few slips starting with check-in. We arrived at standard check in time of 4pm only to be told the high floor room we booked was not ready. We were trying to be sold on a suite for additional money, but being that we had dinner reservations, we took the lower floor room and were not given any consolation. We also ordered flowers and champagne to be there on arrival but had to call for both.
The rest of the stay was great as the service people especially by the pool (Victor, Carlos, Emily) to name a few were gracious and respectful. I do think they need to better monitor the adult only pool.
The location is great as about a 30 minute drive to downtown South Beach. Also an easy walk to Bal Harbour Shops for dinner.
Will return, but hopefully the next time we will get the room we requested.
February 24, 2013
Rated 4 out of 5 by doug425 My stay ...
Staff were really helpful. All services were expensive. Wish you had a real café and store on premises.
March 30, 2014
Rated 4 out of 5 by larose not as good as previous visits
hotel not as focuses on many small issues
April 3, 2014
Rated 4 out of 5 by RayCC A Mixed Bag
This is an excellent modern hotel. In general, the staff d do an outstanding job. While the room was expensive (it was the weekend after Christmas), we received a free upgrade to a suite. Our major complaint was we had asked for early check-in, arrived before noon, and had to wait four hours to get in our room. No effort was made to accommodate our needs.
December 30, 2013
Rated 5 out of 5 by Susan520 Service Far exceeded every expectation
Can't say enough marvelous things about Adair Kaestner. Moving her up the ladder of your management team quickly will be of benefit to St. Regis! ALL other staff awesome as well. Reception, meeting room arrangements, accommodations and food were wonderful and without a doubt the best I've ever experienced in 30+ years of event planning.
January 20, 2014
Rated 5 out of 5 by Mandy The nicest hotel where we have ever stayed
We have stayed at some great hotels including other St. Regis properties. The one at Bal Harbor far exceeded our expectations (which were high)! It is the nicest hotel where we have ever stayed. The staff could not have been nicer and more helpful. The room and view were amazing, and the balcony was incredible! We did not want to leave and would go back in a heartbeat.
February 27, 2013
Rated 5 out of 5 by JRMaimi Fantastic staff & property
This was our 3 time visiting this terrific property.
The location, building and amenities are excellent.
The staff out did themselves, kind courteous, available but not over baring.
Excellent food, relaxing clean spa.
Only small issue is the quality of the towels in the guest rooms not up to par with the rest of the hotel, gray not soft and many were thread bear.
September 9, 2013
Rated 5 out of 5 by Kelli16 FLAWLESS
Extraordinary and genuine service, which creates a residential, comfortable and most relaxing atmosphere, at a premiere address. This staff is the guest experience as each member creates a warm, inviting and approachable environment in all aspects of the property. Consistency is respected and teamwork is an honor, which shows.
Your partner in Alexandria, Va
September 16, 2013
Rated 5 out of 5 by Sammi Exceptional hotel
From the moment we started our stay at the St. Regis Bal Harbour we were extremely impressed with everyone from the valet parking attendants to the bellmen, front office staff, servers at the bar and restaurant and the wonderful butlers who took care of us. The hotel is extremely beautiful and the most technically advanced property we have ever stayed at.
May 23, 2013
Rated 5 out of 5 by Steinar41 This hotel has features and and a incredible location. The wiew is from the rooms are spectacular.
I had the privilege to stay at this hotel for one week in the end of april 2013, and I have never stayed in a better hotel. The amenities are fantastic, and the personell amazing, very serviceminded and always smiling.
All rooms have seawiew, and from ours we could enjoy the sunrise every morning. The food was delicious, and served in a delicat manour.
April 29, 2013
Rated 5 out of 5 Amazing St Regis
Longtime starwood guest yet this property was in every way exquisite. The staff held the space in charming spirit, genteel intelligence and sublime grace made my time spent at the St Regis utterly spectacular.
I actually am in process on planning my return stay.
Again, delightful experience exceedingly best 5 star in all of Miami and beyond.
July 14, 2013
Rated 5 out of 5 by JWUK Amazing Spa Team
The Spa is incredible, great surroundings and the treatments are very thorough, well in excess of the descriptions in the catalogue. The highlight for certain was the pedicure, great treatment expertly performed. The Spa team are wonderful, very efficient and professional, yet friendly and welcoming at the same time. I highly recommend a visit.
November 3, 2013
Rated 4 out of 5 by 8764h92030 Not for conferences
While a delux tourist hotel, conference facilities could be better. When newspapers aren't delivered until 10 AM, the swimming pools aren't set up for swimming laps and nothing except breakfast is open before 10 or later, it is NOT for business or business conferences.
February 13, 2014
Rated 5 out of 5 by John10 Excellent hotel
Truely excellent hotel with great rooms and features. Appears to be a hot spot for high class travellers, some of which were quite annoying as they treated facilities and staff quite badly. Outside it's obviously new and there is not much vegetation. Some minor service hickups but nothing to get wound up about and good recovery from their staff.
February 3, 2013
Rated 5 out of 5 by EC123456789 View and service
The location and physical condition of this hotel is spectacular. The service of the staff is maybe even better. I had a short business trip, and really wish I could have stayed longer and enjoyed the amenities.
February 28, 2014