Rated 5 out of 5 by BJH1 All Around First Class Hotel
This is a must visit hotel. The staff, room, restaurants and pool/beach EXCEED all expectations!!
April 10, 2013
Rated 4 out of 5 by Elyc great
Just the elevators stopped working when we were there had to wait for a while for it to work.....
December 19, 2012
Rated 5 out of 5 by Travler153 They get it
That says it all. They went above and beyond. Absolutely wonderful staff. Excellent food as well.
December 7, 2012
Rated 5 out of 5 by Staceypl What a fabulous place
THis I think is one of my favs! The rooms are gorgeous and spotless. The service is fantastic!
July 15, 2013
Rated 5 out of 5 by CF10036 GREATEST HOTEL IN FLORIDA
WAS JUST HERE FOR 1 WEEK WITH MY WIFE
ONE OF THE NICEST HOTEL EXPERIENCES WE HAVE EVER HAD
August 9, 2013
Rated 5 out of 5 by Patti0317 Service
The service was above and beyond. Any request was met with pleasure and always with a smile.
March 31, 2013
Rated 5 out of 5 by 83156 Loved it
Amazing facility. Pool / outdoor staff definitely needs additional training / improvement.
May 20, 2013
Rated 5 out of 5 by rafaelia Excellent service
the beach is great
rooms with fantastic view
spa very expensive
September 7, 2013
Rated 4 out of 5 by Sunshine I Love My Stay and I will be Back!!!
My stay was wonderful and I was not ready to leave the hotel. The staff treated me nicely!
March 10, 2013
Rated 5 out of 5 by BellHarbour great hotel
As I travel 260 days a year I stay in many hotels. This hotel rates top in all categories
May 20, 2013
Rated 5 out of 5 by Koucon JGG Grill!
Excellent food, Excellent service...great ambiance and the view is perfect!
December 17, 2012
Rated 5 out of 5 by MintyAnn24 The St. Regis Bal Harbour delivers all that it promises!
The St. Regis Bal Harbour Resort is an oasis and the guest service is extraordinary!
April 4, 2013
Rated 5 out of 5 by Rita70 As close to heaven as possible
The view from balcony is outstanding.
Would love to stay on balcony 24 hours a day!
May 1, 2013
Rated 5 out of 5 by GarittK Amazing Place
Fantastic hotel and amenities just steps from the beach
October 19, 2013
Rated 5 out of 5 by Nellie Service is exemplary
Everyone at the resort goes above and beyond to ensure your stay is wonderful
March 30, 2013
Rated 1 out of 5 by Gracy St. Regis Review
Hotel was outstanding. Staff were excedingly friendly and accomodating.
May 20, 2013
Rated 5 out of 5 by Jones70 Travel girl
Excellent in every way. Great service, great room and great food.
February 23, 2013
Rated 5 out of 5 by chanman656 crem de la crem bravo
The ultimate experiance! Bravo. Security lacks quality staff.
February 15, 2013
Rated 5 out of 5 by LoveLLC Met Expectation
Wonderful hotel, with great staff. Will not be disappointed
May 21, 2013
Rated 5 out of 5 by Rogerm BEST HOTEL ON MIAMI BEACH
This is the nicest property on Miami Beach.
September 3, 2013
Rated 5 out of 5 by Al1985 This hotel has great features
Excellent Room, great view and wounderfull balcony
July 3, 2013
Rated 5 out of 5 by AUDVM The hotel and staff were fantastic
This St. Regis sets the standard for excellence.
February 6, 2013
Rated 5 out of 5 by spgpoints Top of the line hotel experience
Best hotel we have ever stayed at in the US.
December 20, 2012
Rated 5 out of 5 by MT674 Best in South Florida
Perfect hotel from check-in to check-out.
January 3, 2013
Rated 3 out of 5 by Davidg Beautiful views
Took 2 hours to check in and get to room
May 6, 2013
Rated 5 out of 5 by Turbo Hotel was terrific
overall the Hotel is terrific
April 21, 2013
Rated 5 out of 5 by Sherry07 Outstanding Features
From the moment you walk into the contemporary mirrored lobby, you sense a fabulous experience about to unfold.
Checking in was flawless, partially due to the fact that a Butler had emailed me, earlier in the week, to find out any reservations I needed for the Restaurant or Spa, as well as, room amenities.
I felt very secure, as the Key Card was necessary to get up and down from my room.
The Pools were beautiful and had bountiful lounge chairs. There were service staff everywhere, and your every food and beverage service need was met.
The Lobby Bar was delightful and the barmaid was knowledgeable and friendly. Unusual Tapioca chips and Spicy and Sweet almonds were served.
A great Jazz Combo played in the background after 5pm, followed by the Tradtional "sabering" of a bottle of champagne, along with a minute history of John Astor and the St. Regis.
Dinner at J&G Grill was outstanding, and for my sister's birthday, 2 beautiful desserts were served,
along with a couple of glasses of Laurent Perrier champagne.
We had an incredible stay, and the room was perfect with plenty of amenities, towels, TV in the bathroom, and a Rain Shower, as well as, a Large soaking tub.
What more could one ask for in a wonderful 24 hr.
stay at such a fabulously run hotel that us feel equally as special, as anyone else staying there for
a week or so! I highly recommend the Bal Harbour
St. Regis in Miami Beach!!
April 22, 2013
Rated 4 out of 5 by ShortofPerfection Fell Short of Perfection
Beautiful Property and Very Good Service. However, St. Regis Bal Harbour fell short of perfection for our 10 year anniversary celebration vacation . Please note that we did arrive after 1am, but our check in & first impression of service was our worst experience of any Fine Hotel during our +10 years of luxury travel. We are only SPG Gold status but booked as an Amex Platinum FHR and not recognized for either. When asked about upgrade, we were told by Manager Siad that we already received one because our standard room was above the 7th floor & additional upgrade would be $200 per night. During our week several staff informed us that hotel was approximately 50% occupancy. We were traveling with our two young daughters so the extra space during our stay would have been nice. Spent most of our time by pool & beach which was overall very good but major design flaw of no sun after 3:30 pm everyday at Main Pool. Also, no jacuzzi at Main Pool so we had to go with our young children to the Adult Only Tranquility Pool and stress about keeping them quiet. Frequented all restaurants multiple times and they were very good but not consistent 5 star excellence for price. Communication speed between Butler Service & Valet slow....need at least 20 minute notice to get your car. On a very positive note, Giselle & entire concierge team were outstanding ....always exceeding our expectations. Misty & Christina at the Kids Club were absolutely amazing!
April 14, 2013
Rated 5 out of 5 by SP2000 A terrific stay, a resort fully worthy of the St Regis name
I travelled with my wife and two children (6 and 8 years). We had an excellent stay, thanks largely to the impeccable service levels we received throughout our time at the resort.
Our stay started with our being welcomed by Austin at the front desk, who efficiently handled my requests and from that moment on knew me by name and looked out for me and my family ensuring every thing was perfect for us. I was also fortunate enough to have opportunity to meet with Ali Reda. He made it his mission to ensure we had a great stay - he succeeded.
We used the Ocean Day Villas on two of the days, and were looked after by Ed, whom provided friendly and professional service with a smile and great attitude.
At breakfast, we were catered to by Henry each morning. He is a true star, and I cannot speak highly enough of his commitment to going above and beyond to make guests feel welcome. He seemed to have a knack of anticipating our needs before we knew we had them!
The only negative comment I would add was that one of the hosts at breakfast was very snooty and clearly felt above others, which was disappointing. Thankfully the manager was excellent and I am confident she will help turn that situation around quickly.
The hotel manager Marco dropped by our villa and introduced himself during our first day. I saw him around the hotel throughout our stay - impressive indeed that he is so approachable and clearly cares deeply about his guests.
Overall, by the time we left we felt very much "a part of it", and could have stayed on far longer. I/we will be returning no doubt.
February 26, 2013
Rated 3 out of 5 by Ave1971 Needs some improvement
1. My toilet wasn't flushing . Engineering immediately pursued addressing the issue. Engineering thought they addressed the issue by replacing a part in the toilet. After the toilet was fixed it was still not flushing normaly for some reason. I informed managment again. They replied by saying they checked it and its working. I left the subject alone since then.
2. Adjoining door issue;
When closing the adjoining door, the door needed to bet forced shut. Unfortunately after forcing door shut the door wouldn't reopen. It was extreamly important to reopen the door after a short while. My wife and I were in one room and my 4 young children were sleeping in the other. I didn't want them waking up scared because they had no immediate access to us.
I needed to inform butler service a few times in order to get this issue addressed.
3. Sink next to the toilet was draining extremely slow. I notified butler service of this. It was never addressed. I suggest someone address that soon.
4. My daughter (7 years old) placed her toy in a box in the room which happen to be a fancy trash can. She thought she was being neat. Unfortunately the room was cleaned and the trash can was emptied. I did however notify butler service possibly in time to intercept the trash before it was emptied into the main dumpster. Butler service assured me they would conduct an immediate search. I was told I would be updated the next morning. Nobody updated me in the morning so I called to get updated. Butler services knew nothing about it so I had to explain the situation again. This repeated every day till we checked out. However after we checked out I recieved a call from security informing me that they have begun an investigation into the "missing item incident" (pretty silly). Didn't want to continue with this subject any longer so I simply thanked security:)
January 7, 2013