Rated 1 out of 5 by unhappy Unclean, less than enjoyable stay
Room was unclean. Finger prints smeared all over glass table tops, and glass balcony. Washing machine and dryer supplied in room, but when asked they could not supply any washing liquid. In the kitchen there were spoons, folks but NO knives. No dish washing liquid. A VERY disappointing stay. Not worth even a fraction of the price you will spend.
March 28, 2013
Rated 5 out of 5 by Angie0621 Best Hotel in Miami (Bal Harbour)
Check in was a breeze, the welcome feeling was there. About a week before arrival we were called if this visit was due to a special occasion (my birthday), and they did not forget. They sent up a touching note with chocolate covered strawberries dusted in gold :)
We were greeted with usual Platinum benefits and upgraded to the highest floor available closest to the ocean.
Continental Breakfast is what we chose to have comped as part of platinum benefits. The buffet also had hot items like eggs, warm cinnamon buns, eggs benedict, croissant egg sandwiches, among many other options. We did note that if we chose the full buffet, it would be an extra 8.00 which we did not mind paying because of the variety (Continental will get boring real fast), but we were pleasantly surprised that they consider the entire thing continental and there would be no charge even if we chose items from the hot items table. This is a small gesture, but it goes a long way. Shows that 8.00 isn't that big of a deal to them. (I say this because after this St Regis, we visited Puerto Rico, and they were the total opposite! Charged you to breathe on their property!)
All the hotel staff was very friendly and attentive. The pool day beds are great, they do the bed for you, bring you towels and make you very comfortable. The beach is very clean and absolutely gorgeous. The beach trail is scenic, the beach water warm and calm. The hotel room was serviced early am and early PM. (Unlike Puerto Rico, once at 5 pm!). The décor of the property matched the architecture, the fixtures were right, the furniture was right. The layout was right. The lobby is breathtaking and the lovely purple orchids all over are stunning.
Bal Harbour Shops are located so conveniently across the street! Came in handy because I forgot my staple aviator Ray Bans at home, in the place you would need them the most!
I am very, very pleased, and did not experience anything that made either my husband and I weary or raise a brow even a little.
June 29, 2013
Rated 2 out of 5 by Shuber19 Nice hotel - exceptionally poor service
It was supposed to be a one day getaway for my husband and I. It fell far short at 18.5 hours including very poor service. The plan: arrive, workout, nap and get ready for our 8:45 dinner reservation.
1) I think the 4:00 check-in time is too late. In advance, I requested an early check-in only to be denied. What was offensive was the following: arrived at 3:57 to be told our room wasn't ready, got the "ready" call at 4:21 and our bags arrived at roughly 5:40. Workout or nap but not both... we have to choose! It took three phone calls to even get our bags. We were compensated with a ride to dinner and one massage (not two) after turning down 10,000 points.
2) Prior to our arrival and again when we checked-in, we requested a late checkout versus noon. We were told we would be informed later in the evening, but no message awaited our return after dinner. We called at 11:30 to find out. Request denied. When my husband pursued why, he first heard that due to the size of the rooms they need four hours to clean. When he questioned the veracity of this and shared that this review would be written, a manager came on line. The manager apologized and then went on to explain that due to our compensation earlier for what was "over $450" (ride and massage.) We found it interesting as to how these two independent things got connected... you? Anyway, he had to be lying. The ride was for 12 miles, they offer up to 6 for free and our 12 mile ride back that night cost $22. The massage was $160 (and excellent.)
3) We were awoken this morning to intermittent crying/wailing (but no barking) by what we think was a dog in a nearby room. Regardless, why did this happen?!
4) When checking -out, the valet for our car couldn't be reached. We were told to go outside and hand our ticket to a valet - which we did. 20 minutes later our car arrived; after two more requests for the ticket we already handed over and one wrong car being brought.
All we wanted was to relax and have a bit of enjoyment. There is much needed in terms of improvement from this hotel. From a hotel of this caliber, we expected much, much more.
December 29, 2013
Rated 5 out of 5 by MaggieMay Great Long Weekend
I surprised my wife and daughter with a weekend at the beach. I'm so glad I chose the St. Regis. We all loved it. The beach, pools, all three restaurants, room, everything we experienced was fantastic. But I must say the service was beyond our expectations. Everyone treated us so warmly. I would like to mention Kurt, Sabrina and Alysa at the pool were so friendly and kind. Roy at Fresco was great. And Rodrigo the beach/pool supervisor treated us like family and went above and beyond to make sure we were taken care of, I commend him. We can't wait to return for another stay.
September 19, 2013
Rated 5 out of 5 by Amy83 We felt like royality!
We have stayed at several SPG properties all over the United States and Mexico. This resort in Bal Harbour is by far the best! We have NO complaints! The staff was exceptional, and Wagner (in the pool area) was so very helpful we hated to leave! Our room was over the top in what we had expected! The comfort and cleanliness was tops! We loved the large and comfortable covered deck with very classy lounging chairs and the view of the ocean was unbelievable! We cannot think of one thing that could be improved! We absolutely LOVED our stay! We will be back!
April 22, 2014
Rated 1 out of 5 by weezie11 TREATED BADLY
I WAS SITTING IN THE LOBBY WAITING FOR MY PARTY TO RETURN AND WAS TOLD BY SECURITY THAT I NEEDED TO GO TO MY ROOM THAT THE HOTEL WAS ON A 12 MIDNIGHT CURFEW????I EXPLAINED I WAS HANDICAPPED AND NEEDED HELP GETTING TO MY ROOM. I WAS TOLD TO CALL MY FAMILY AND GO TO MY ROOM WITH NO EXPLANATION OF WHY I AM 64 YRS OLD AND PAID FOR 2 ROOMS THAT NIGHT AND THIS WAS ABSOLUTELY RIDICULOUS TO BE TREATED LIKE I WAS A TEN YEAR OLD CHILD. I HAVE ASKED FOR REFUNDS AND EXPLANATIONS OF WHY I WAS TREATED LIKE THIS AND SO FAR NOTHING HAS BEEN DONE ABOUT THIS. TOTAL EXPERIENCE WAS RUINED BY THIS TREATMENT.
October 8, 2014
Rated 5 out of 5 by BalHarbour2012 An Overall Great Experience!!
This hotel has it all. My family vacationed here at the tale end of the summer. Even in the midst of the hurricane, it was a great experience. We initially experienced problems making our reservation. However, once we arrived at the hotel, from check-in to check-out, the hotel staff did not miss a beat. Of course, there were a couple of stand-outs that are worth mentioning: Julie (Reservation Mgr) and Brittany (Butler Service). Overall, great vacation and possibly the best hotel suite we've ever had! Looking forward to a return visit.
September 15, 2012
Rated 5 out of 5 by MichaelJB4 Finest Hotel in the World
My wife and I were looking for an Anniversary getaway & we chose St. Regis- Bal Harbour. The hotel founder has a goal of creating the best hotel in the world. I can not disagree that my wife and I truly experienced a perfect stay. The hotel staff could not of been more helpful, friendly and accommadating. From the stunning view of the beach to sitting poolside and being spoiled by staff to the smiling faces of the housekeeping staff that made up our room -congrtaulations to all-you scored a perfect 10 in all categories.
September 24, 2013
Rated 5 out of 5 by beachygirl26 All Around Experience
Gorgeous. Beautiful. Divine. Luxurious.
The St. Regis defines 'all around experience'.
The room: amazing. We were upgraded to an insane suite fit for a king! The food: delicious. The dinners at J&G Grill knocked my socks off. Some of the best food I ever tasted. The service: impeccable. One overcast, drizzly day on the beach a member of the staff supplied us with plenty of towels and even set up multiple umbrellas to sheild us from the rain. Thank you for a wonderful experince. I look forward to visiting again!
December 27, 2012
Rated 5 out of 5 by SuzyD11 5 Star Stay
Loved everything about the St. Regis Bal Harbour! Beautiful.
October 7, 2014
Rated 5 out of 5 by Mash Excellent Service!
Stayed at the st. Regis for the first time to celebrate my boy friend's birthday. We arrived early morning and our room should have been ready to go since I had requested to be charged for the day prior to ensure we could check in upon arrival. There was some mix up and the room was not ready. We had to wait for the room for almost 2 hours. When the room was ready we were pleasantly surprised with a room upgrade. The suite was amazing! It definitely made up for the mix up at check in. The rest of our stay was flawless. Staff was very friendly and helpful. Highly recommending this hotel to my friends. Location is excellent if you would like to be out if the party scene of south beach but just close enough you could venture there if the mood strikes. Thank you again for a lovely stay.
May 16, 2013
Rated 5 out of 5 by mommy2 hotel is beautiful
the facility and rooms were gorgeous. the location is great. the hotel is new sooooo they are still working out the kinks. the only area that i would describe as needs help desperately is the pool lunch service..... The staff were overwhelmed and you had to wait an hour for your food and it was often served incorrectly. It was a very busy time, but needs to be addressed. Spa was glorious and carin my therapist was amazing. the food at JG was delicious. We ate there twice and the staff was lovely.
January 2, 2013
Rated 5 out of 5 by Chottubs Amazing
What an amazing hotel, would defenatly go again!
January 21, 2012
Rated 5 out of 5 by HelenB Wonderful again
This was our second time staying at the St. Regis Bal Harbour. It is truly a wonderful hotel in a prime location. The staff is attentive and tries hard. The only issue we had is, it seems when they get over crowded they can't handle the volume. Service slowed way down as the spring break week endured. We had to call many times to get turn down service, beach food/drink service was slow and oftentimes wrong orders delivered, also on Saturday morning I called Room Service at 8:15 in the morning to order breakfast. The phone just kept ringing, finally the operator came on and told me their phone was busy???? Then she said she would have them call me back, which they never did.
I don't hold all of this against the hotel, all in all it's a great place, just need to work out some kinks. J&G Restaurant was also excellent.
March 31, 2013
Rated 5 out of 5 by Gansett Can not remember a better hotel--after nearly 3 million air miles and more hotel rooms than I can remember!
Great hotel experience--perhaps the greatest, and I rarely write reviews. Super clean and modern room with outstanding balcony. Room interior design was outstanding with great attention to every detail. Staff were, to a person, responsive, attentive to our needs, and extremely courteous.
November 29, 2014
Rated 5 out of 5 by pedro111 The best hotel experience ever!!!
Excellent, This have been one of my best hotel's experiences. Special thanks to Candice.. we appreciate all the touching details that you provided us, thank you very much. And to Edward; the cabana butler, thank you very much for your services. And to all the rest of the personel excellent service, I have never seen such a consistent attitude and genuine commitment from all of you. I will certainly comeback many times in the future.
September 16, 2012
Rated 3 out of 5 by pearl83 Not worth the price
The hotel is overpriced for the level of service provided. Our butler was difficult to reach and not particularly competent. The valet area was always chaotic. We waited twenty minutes for our car after having given fifteen minutes advance notice by phone that we were coming down to claim the car--so a total wait of 35 minutes for our car. We stayed three nights, and during our entire stay, one of the two women's restrooms near the family pool area was out of order, creating long lines. The two best aspects of our stay were the spa (excellent hair stylists) and the food at the wedding we attended. The outdoor dining area by the pool--Fresco Restaurant--has a menu that is too limited and is rather crowded. There is a real need for a nicer, informal restaurant with an ocean view. Also--the lights in our suite were virtually impossible to use (overly complicated).
January 21, 2014
Rated 5 out of 5 by Angie17 Amazing Hotel
My husband and I stayed at The St Regis last year and loved everything about the hotel, so when our daughter decided she would like to get married in Miami (we are from England) The St Regis was our first choice. They helped us find a florist and a reverend, both were brilliant. The chef created cakes for us all done by lots of emails. The staff were all extremely helpful, We had a lovely stay and the Wedding was perfect.
March 4, 2013
Rated 5 out of 5 by pallie Perfect!!!
If you are looking for a romantic getaway, look no further. The hotel is exceptional and the staff so very gracious and accommodating. Don't miss having a classic cocktail from Sean the bartender in the St. Regis Bar! Days after we left I am missing by 7:00pm cosmo with Grey Goose La Poire. The Butlers, special thanks to Francesco, are there for your every need. Brunch at J&G was delicious. Can't wait to go back!
October 15, 2012
Rated 5 out of 5 by fal1625 Fantastic!
This hotel is in my top 10 globally! I travel a great deal for business and this property is like returning to your home and not a hotel. The team is very well trained and professional but very plesant to deal with.
The rooms are stunning and the balcony expansive. The service is without question the best in the Maimi area. Kudos to the GM and all that are apart of running this property!!
October 15, 2013
Rated 5 out of 5 by MM14 Excellent Place To Relax
The facility overall is very good. The beach is private and very well maintained. I was given an upgrade to a beautiful suite, breathtaking really. Two balconies that both overlooked the ocean.
I definitely plan to return with my wife and see if the few minor things get fixed (which I believe they will). This facility has the ability to be one of the best in the world.
September 16, 2012
Rated 5 out of 5 by Vacationer2013 You know you are on vacation!
From the moment you are greeted at the hotel entrance, you are treated with a gracious and welcoming staff. This continues throughout the stay and is noticeable at every turn. The beautifully designed and maintained facility, when complemented with the scenic beauty of the ocean and landscape and wonderful staff, provides a relaxing, luxurious vacation experience.
April 5, 2013
Rated 5 out of 5 by RandR The ultimate vacation
The St. Regis Bal Harbour exceeded my expectations. My husband and I spent our 10th anniversary at the hotel and had the most relaxing vacation and felt pampered by the staff at all times. The property is beautiful and allows adults (who are there without their kids) enjoy quiet time while accommodating families as well. We can't wait to go back!
May 18, 2013
Rated 5 out of 5 by JGreen Highest Standard
I have had the great fortunate of staying in many luxury hotels when traveling, and the St. Regis at Bal Harbor has far surpassed them all.
The commitment to detail is unparalleled, particularly the service. Every individual associate was extremely professional and accommodating, while also genuinely personable.
The St. Regis is true luxury.
October 27, 2013
Rated 5 out of 5 by JSCT Amazing
We stayed at the St Regis for 2 nights in an ocean front room (not a suite) on the 10th floor. The room was extremely well laid out and comfortable and very conducive to sleeping. The view was beautiful. From the moment we made our reservation the attention of the staff was apparent. They provided dinner recommendations and made reservations. Carlos, at the pool, steered us to quiet shady seats and checked on us throughout the day. We had a lovely chat with Kim who is in charge of the food servers. Austin at the front desk allowed us to extend our check out to 2 pm even though we did not ask and were simply inquiring about where we could store some clothes to change into. The beach is lovely and the chairs are abundant. Kurt took care of us at the beach and his genuine love of his job showed with every smile. J&G was a relaxing and well orchestrated affair and the food was delicious. We'd highly recommend this property to anyone who wants a bit of glamor and relaxation.
April 13, 2013
Rated 5 out of 5 by NorthShore2012 Well designed!
Beautiful property with all the amenities you will need. The hotel opened this year so there are still a few growing pains but it is the place to stay. Pool and beach service was outstanding and this matters at a resort. Upgrades are limit for platinum members so do not set your expectations to high. The rooms are very well designed and the deluxe rooms are very nice. Be prepared for a wonderful stay at this St Regis!
April 8, 2012
Rated 5 out of 5 by David Service above all
Above its uncommon beauty, this property is being defined by its service. As one who has logged (literally) thousands of nights in upscale properties around the world, I consider the St. Regis Bal Harbour among the very finest hotels anywhere. We will definitely return with confidence.
May 28, 2013
Rated 5 out of 5 by babimim18 best hotel i've ever stayed in
This beautiful resort is designed for it's visitors' ultimate relaxation. Although we only stayed for one day, every experience we had with every staff member was positive. We love the location, with its beautiful walking path and proximity to many restaurants and shops.
March 4, 2014
Rated 3 out of 5 by suellen reservation
why when my reseravtion said lower floor why was i put on the 18th ? and then when i got there i had to change it
and i was stuck in the elevator for 10 minutes and that was not pleasant wihtout the abiity to push an emergency alarm
May 4, 2013
Rated 5 out of 5 by momof4neededaweekendaway An amazing hotel - do not miss this experience
We enjoyed every moment of our stay. The hand-crafted cocktails were delicious. The service was undeniably;y the best we have ever experienced. The room was truly beautiful and spacious.
October 28, 2013