Rated 5 out of 5 by mel456 beautiful hotel , in a great location with best service
this hotel is premier hotel in iami area. It blows awat thw w south beach which has become dated and has really inferior service. The service at st regis in bal harbour is really top notch fromt he frtiendly valet people to the people serving breakfast they all knew me by name. The butler staff were second to none. My only 2 complaints were 1)the staff answering the butler phone. They're english speaking skills left a lot to be desired and 20 THE ELEVATORS ARE TERRIBLE. tHE KEY SYSTEM DIDN'T ALWAAYS WORK AND PEOPLE END UP WALKING INTO THE WRONG ELEVATOR AND CAN'T GET OUT ONCE THEY REALIZE Because it is all key generated in the lobby. easy fixes. I highly recommend this property.
December 25, 2012
Rated 4 out of 5 by tink218 wonderful weekend
I stayed at the St Regis for a long weekend with friends. The hotel and staff were more then accomodating. Our room was spendid. The staff was always on hand to assist in anyway. My only complaint is that on numerous occassions while dining, I always had to wait for something. If I ordered coffee, I got it right away but waited for the milk. When I ate at the breakfast buffett, I had to wait for utensils. There was another incident which I don't recall at this time. At a 5 star resort I expect the staff to be one step ahead of the needs of their guest. It was the small incidentals that were overlooked. I was asked what paper I would like in the morning but it never arrived. Acutally it did the next day. I stayed at the St Regis in Ft Laurderdale and did not have any complaints. Overall our stay was lovely.
November 17, 2013
Rated 5 out of 5 by auntjo92 Superior in every way
We celebrated our anniversary in this resort in February, 2012 one month after it opened. Except for a couple of very minor mishaps, everything was way above our expectations. The service by the butler, housekeeping and restaurant staff was outstanding. The food was superb. The view from our suite was spectacular. We were treated like royalty (without any special reason for this special treatment except their desire to exceed expectations).
July 7, 2012
Rated 4 out of 5 by docrosen St. Regis Bal Harbour
Hotel beautiful and very high tech. Staff extremely courteous and helpful. Several shortfalls. Turndown requests not communicated on several occasions, leading to waiting in room for maid service to appear. Room safe batteries failed. Took over an hour for maintenance to appear with AA batteries because "butler staff" unable to do repair...had three hotel staff in my room at 10 pm effecting repair. Some small waste papers on floor next to a chair-never picked up on the 7 days we were there. Wonderful fitness center. Did not use spa. Looks like and tries to be "7 star" but I think more like 4-5.
December 28, 2012
Rated 5 out of 5 by General0910 Luxury Done Right
I had heard great things about St. Regis Bal Harbour but had never stayed there. First thing you notice is the courteousness and great coordination between staff to make your stay as comfortable as possible. The rooms were amazing, the views even more so, the faciliites even more so than that. If you are in Miami Beach and are looking to get away and be pampered for a bit, I highly recommend this hotel.
November 12, 2013
Rated 5 out of 5 by Mallak44 Unique, Exceptional and Extraordinary Hotel
I recently had the occasion to stay at this new St. Regis Bal Harbour Hotel. I had the opportunity to experience almost all it had to offer: restaurants, pool, bar, and beautiful beach. The staff went above and beyond supporting my needs and, as I noticed, the needs and expectations of other guests without hesitation. I wish I could list them all, but a few individuals who left their mark: Elaine & Rosana (Manager) in the mornings, Constantin (Manager), Frankie and Melanie at J&G, Mike and Leticia (Private Dining), Ariel, Sheryl, Rosane and especially Bora (St. Regis Bar). Also, in housekeeping Azset and Xiara (Supervisor) who were both professional, dedicated and took making my stay there literally to heart.
April 22, 2013
Rated 5 out of 5 by JMR2011 One of the best!!!
My husband and I just came back from the St. Regis Bal Harbour. We would highly recommend this property. We stayed in an ocean front junior suite. The service was outstanding especially at the pool and beach. We also had a fabulous dinner at the J & G restaurant. We hope to go back next year. The only 3 suggestions I have would make are the following: a better hair dryer in the room like a RUSK or T3, a full length mirror in the room, and a different brand of jam at breakfast that does not contain lemon. These are very small critiques and would not prevent us from going back.
February 27, 2013
Rated 4 out of 5 by ibgr Almost there!
The St. Regis is a beautiful hotel with a wonderful location. The staff means well but has some training to complete. The door locks do not work half the time. The beach staff for the restaurant are confused and the kitchen doesn't seem to know how to keep the pace during the Christmas time- which is your peak season and the most important time to gain repeat customers! Fitness center is low on equipment during peak season - otherwise fine during non-peak. Need full size foam rollers.
Spa is good but clients use cell phones in waiting area and that should be banned.
January 3, 2013
Rated 5 out of 5 by DavidF Service, service, service
not just location, location, location. Service was great. From the moment we arrived to the front desk champagne welcome to the elevator tutorial to the entire stay. Breakfast was nice in Atlantico, but pricey. Nice to be Platinum and have the option of breakfast as a welcome amenity.
Very nice Jr. Suite. butler service and room design. Balcony was a big plus.
Concierge service was among the best. Giselle and Frank were very helpful with dinner and golf plans. Beach was very well kept and service was great.
Getting spoiled by St. Regis, but someone has to do it.
March 21, 2013
Rated 4 out of 5 by ToniCTravelAmeniti1 The Star of Bal Harbour Fading before Rising
Stayed at the property for the first time the second week of November. We came early for a conference so we could check the property.
I would say this is the most oustanding resort of this size in south florida.
However, I need to flag out several things for fellow spgs and for the management:
1. Check in: our status was not recognized properly and we did not receive upgrade.
2. Turn down was incomplete - no sleepers, no attention to detail.
3. The highest price paid for a breakfast that was at the level of a two stars hotel.
4. Asked for late check out whic was confirmed at check in and about 1PM a manager told me it was not granted and rushed us to release the room.
5. My wife took a tour of the spa and she was charged $35. Never refunded. That's how they stay in business.
6. Ordered a triple expresso and a quad expresso and was charged $57. When I asked the bar tender she insulted me stating that I was being nasty . The cost including the service charge and taxes should have been $27. This was a first at such a property.
I have to say that the front desk manager was nice to me.
This is a five stard property with four star service.
November 12, 2012
Rated 5 out of 5 by LB86 Incredible Experience
My wife and I spent 4 days at the St. Regis Bal Harbor and were blown away. The property itself is beautiful. The design, materials, fit and finish, etc. are nothing short of impressive. What really made the experience though, were the staff. Everyone we interacted with were friendly, knowledgeable and genuinely interested in making sure we had a great experience. This property absolutely competes with the best hotels in the world and raises the bar for service. We will be returning soon.
October 12, 2013
Rated 5 out of 5 by Vicki56 This hotel has superior service.
The staff was extremely friendly.
July 20, 2013
Rated 1 out of 5 by Lily1 Annoying St. Regis Bal Harbor
From the moment we arrived we were harassed constantly by anybody you ran into asking our names and striking unwelcome conversations in the guise of friendliness.
By the pool area we were swarmed by how are you, who are you, what's your name again-too much
To top it off after we checked out, on our way out the door one last insult was with someone asking for our email address which we would not give him because at this point it was just ridiculous! Too Much in your face constantly. Not relaxing .
October 7, 2013
Rated 5 out of 5 by WR2013 The Best Hotel We have Ever Stayed At
We had the pleasure of staying at this property last year on vacation. We teke 3-4 vacations per year all over the country. This was by far the best hotel we have stayed at. From the friendly people at check in to the pool. Jose the doorman was wonderful. He was so helpful and attentive to are needs without being intrusive. The rooms were very comfortable, and beautiful. The chocolates were unbelievable. The pool was relaxing with great views, wonderful fruit and great staff. We truely can't wait to go back. Places like the St regis makes vacations special
February 27, 2013
Rated 5 out of 5 by JWUK Amazing Spa Team
The Spa is incredible, great surroundings and the treatments are very thorough, well in excess of the descriptions in the catalogue. The highlight for certain was the pedicure, great treatment expertly performed. The Spa team are wonderful, very efficient and professional, yet friendly and welcoming at the same time. I highly recommend a visit.
November 3, 2013
Rated 4 out of 5 by RT316 This hotel is comfortable
The hotel provides a comfortable environment and good in-room facilities.
November 15, 2013
Rated 5 out of 5 by Anniversary01 Amazing
The only issue with our stay is that we were not there long enough. We had planned to stay 2 nights, but extended it to 3 nights. Thank you to everyone that supported us.
November 11, 2013
Rated 4 out of 5 by Renee9 St Regis is just so so
Beautiful rooms, ultra modern hi tech. Unfortunately, the 5 stars end there. Stayed with another couple and since they were on a different floor, we had to go down to lobby to get a special elevator key to visit each other. Room service never showed up, turn down service forgot to show up. Shower leaked everywhere. Poolside ran out of towels. Took 2hrs to get lunch at pool, when we got back to beach, our chairs were given away after we paid $40 to set them up in morning. Pools are always in shade in the afternoon due to the way the buildings are built which block them. Only one lounge in lobby which was very quiet. Needed music at pool.Bathrooms were a far walk from the beach. Didn't feel like a resort, felt more like an upscale apartment building.
April 1, 2013
Rated 5 out of 5 by GMH1 Exceptional in every way
Exceptional property. We were upgraded to a full suite because of my platinum elite status. We travel a lot all over the world and this hotel is as good as any anywhere we have been. The facility is outstanding and the location(across from Bal Harbour shops and near Lincoln Road shops) is fabulous. The hotel has only been opened a year and the timeliness and execution of its housekeeping services needs to improve to match the standard of everything else. Gisele in the concierge is exceptional and responded far beyond the call of duty.
January 8, 2013
Rated 5 out of 5 by ByronNYC The St. Regis Bal Harbour staff is very attentive
Due to high capacity during the holiday period, the check-in process wasn't as smooth I am accustomed to experiencing. However, due to Platinum status, I was offered access to the Remede Spa to change into beach attire. Once we were given access to our room, the remainder of our stay couldn't have been better. Despite the cool and windy weather, the pool staff made very effort to identify areas to place our chairs that would have maximum sun exposure while also being shielded from the wind. One evening, we had dinner in the bar to try the new sushi menu - it was very good and I'd certainly eat there again, in addition to the feature restaurant, J&G Grill. The hotel staff is very attentive and always goes above and beyond to ensure an enjoyable visit.
January 3, 2013
Rated 1 out of 5 by Gisella03 Espectacular!
I was wowed the moment I walked into the hotel. Staff was so attentive and kind, reception was so smooth even with a sold out property. Common areas were gorgeous and very clean. Room even though was standard, was beautiful with spacious balcony and view of the ocean.
April 1, 2013
Rated 5 out of 5 by shorty2222 Unbelievable
This is the most incredible resort in the ENTIRE Starwood chain. Immaculate & opulent facilities, incredible service, great location and attention to detail set the St. Regis apart from anywhere I've ever stayed. You won't be disappointed!
- Starwood Platinum member
October 31, 2013
Rated 5 out of 5 by MarkB24 Perfect Experience!!!
What an experience! This hotel is absolutely stunning and is the perfect romantic getaway. Upon arrival, we were greeted with a glass of champagne and were extremely pampered for the duration of our stay. Every staff member we encountered was very professional and just genuinely friendly. Marine was absolutely amazing and added the perfect touches to make our stay memorable. Traci Ann, Brittany, and Dan were all very helpful as well and we could not have been happier with our stay. Thank you St. Regis!
November 17, 2012
Rated 5 out of 5 by awt4 Excellent hotel - we will return
We spent one night at the St. Regis Bal Harbour on our trip back from the Carribean to Germany. The friendliness of the staff was excellent, the room was spacious and luxurios, and we enjoyed a half day at the beach which is much more relaxed and quiet compared to South Beach. We would have loved to stay longer but had to catch our plane in the afternoon. Dinner at the J&G Grill was superb and the restaurant's wine list is very good. We will definitely return for a longer stay.
August 11, 2013
Rated 4 out of 5 by joey21 Hotel needs improvement with help
Overall experience was good - especially dining at the JG Grill - excellent service and food. However, the staff working poolside/beach needs improvement. You have to look for someone to take a drink or food order and then once done - have to look again for them to clear away items. And the speed in which drinks are delivered is incredibly slow - and we were there during a not very busy time period. Breakfast buffet is not impressive at all and again, staff not very quick in clearing items away.
January 13, 2013
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 5 out of 5 by abcd Wonderful Experience
Property and staff were incredible. This is honestly one of the nicest hotels, locations, I've ever stayed.
October 31, 2013
Rated 5 out of 5 by Judy47 St Regis Bal Harbor
The hotel is beautiful and the room was great. We had to get used to the all computerized elevator and room features, but it worked.
The service over all was excellent with a couple of glitches. Our turn-down service was forgotten one evening and we had to call for it. They came and did it.
At the pool restaurant, the service was slow. I believe either more servers are needed or more cooks in the kitchen.
The hotel is expensive so all service need to be top notch. We will definitely return.
January 29, 2013
Rated 5 out of 5 by Dkp1 Is there a new SPG level I didn't know about?
Wow! This should be a level 8. Simply put the best stay at a hotel ever!! Happy birthday to me - after 47 birthdays a stay here made me look forward to the next time.
Talk about SPG recognition - upgrade to a higher floor ( the "basic" room here is 650 sf plus luxurious ocean view (direct) balcony), bottle of champagne for my birthday and a platinum amenity of a complimentary Ocean Front villa to use for the day.
Shout outs to Karina, Ewen, Oscar and Steven!
July 2, 2013
Rated 5 out of 5 by BGNY Fantastic property even more amazing people
This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous.
What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice.
Thank you again. We will be back.
August 20, 2013