Rated 4 out of 5 by joey21 Hotel needs improvement with help
Overall experience was good - especially dining at the JG Grill - excellent service and food. However, the staff working poolside/beach needs improvement. You have to look for someone to take a drink or food order and then once done - have to look again for them to clear away items. And the speed in which drinks are delivered is incredibly slow - and we were there during a not very busy time period. Breakfast buffet is not impressive at all and again, staff not very quick in clearing items away.
January 13, 2013
Rated 5 out of 5 by Judy47 St Regis Bal Harbor
The hotel is beautiful and the room was great. We had to get used to the all computerized elevator and room features, but it worked.
The service over all was excellent with a couple of glitches. Our turn-down service was forgotten one evening and we had to call for it. They came and did it.
At the pool restaurant, the service was slow. I believe either more servers are needed or more cooks in the kitchen.
The hotel is expensive so all service need to be top notch. We will definitely return.
January 29, 2013
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 5 out of 5 by abcd Wonderful Experience
Property and staff were incredible. This is honestly one of the nicest hotels, locations, I've ever stayed.
October 31, 2013
Rated 5 out of 5 by Dkp1 Is there a new SPG level I didn't know about?
Wow! This should be a level 8. Simply put the best stay at a hotel ever!! Happy birthday to me - after 47 birthdays a stay here made me look forward to the next time.
Talk about SPG recognition - upgrade to a higher floor ( the "basic" room here is 650 sf plus luxurious ocean view (direct) balcony), bottle of champagne for my birthday and a platinum amenity of a complimentary Ocean Front villa to use for the day.
Shout outs to Karina, Ewen, Oscar and Steven!
July 2, 2013
Rated 5 out of 5 by BGNY Fantastic property even more amazing people
This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous.
What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice.
Thank you again. We will be back.
August 20, 2013
Rated 5 out of 5 by Michael57 A Repeat Performance
Second time my family has visited within the last six months. We were not disappointed. The restaurants and beach services were excellent. Staff was friendly. The only thing I would say is that a car is more necessary than is touted. We enjoyed all the area had to offer. I think the concierge and porters need to be better informed as to where to get things that are close. Not everything is(or should be) available on the property. We will certainly be back.
March 17, 2013
Rated 5 out of 5 by Kelli16 FLAWLESS
Extraordinary and genuine service, which creates a residential, comfortable and most relaxing atmosphere, at a premiere address. This staff is the guest experience as each member creates a warm, inviting and approachable environment in all aspects of the property. Consistency is respected and teamwork is an honor, which shows.
Your partner in Alexandria, Va
September 16, 2013
Rated 5 out of 5 by JRMaimi Fantastic staff & property
This was our 3 time visiting this terrific property.
The location, building and amenities are excellent.
The staff out did themselves, kind courteous, available but not over baring.
Excellent food, relaxing clean spa.
Only small issue is the quality of the towels in the guest rooms not up to par with the rest of the hotel, gray not soft and many were thread bear.
September 9, 2013
Rated 4 out of 5 by Taleh The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services.
Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on.
February 11, 2013
Rated 5 out of 5 by ScholarMal Miami's best
Absolutely the finest hotel I have ever stayed in. The courtesy of the staff had me puzzled as to how people could be so friendly no matter how undeserving certain patrons were. No pretension or delusions of grandeur; it is simply how they operate. I was truly humbled by the graciousness of the staff. The room was large, immaculately cleaned, and ultra-modern. Each room has a surprisingly large balcony with an exquisite ocean view. J&G Grill is one of the best restaurants I've dined in. It is pricey but you get what you pay for. We went twice just to make sure. I am not a rich man so I'm certain it gets better but this hotel will satisfy even the wealthiest travelers. Being a stones throw from the Bal Harbour Shops doesn't hurt either; world class shopping directly across the street. I could carry on but I'll stop now before you think I'm making this up :~).
May 7, 2013
Rated 5 out of 5 by Ringo Beautiful Hotel in Beautiful Area
Just returned from staying 5 nights at this new property and it is amazing. Service was superb and furnishings and rooms are beautiful. Stellar Starwood property and kudos for spg recognition. Beautiful property and cannot say enough nice things. Pool area is "out of the park" beautiful and views were incredible as well. Bal Harbour area is similar to Palm Beach island in terms of shopping, dining, and sophistication.
December 7, 2012
Rated 5 out of 5 by GarittK Amazing Place
Fantastic hotel and amenities just steps from the beach
October 19, 2013
Rated 5 out of 5 by Galex Excellent Vacation
This is a great new hotel, great pool area, great beach and wondeful rooms, can highly recommend
August 6, 2012
Rated 5 out of 5 by TKR3921 Fabulous Getaway
We are locals who needed a short break from reality - one night at the St. Regis did the trick! A beautiful facility - no trouble getting beach or pool chairs although the hotel was quite crowded. A special thanks to Candice for the chocolates in celebration of our anniversary.
Fabulous spa as well. Only negative was outrageous prices at pool restaurant -$6.00 for a European size bottle of Diet Coke, etc.
January 7, 2013
Rated 5 out of 5 by Doug123 Flawless experience
Second time visiting and it is one of the best experiences. Very little to improve upon. But they are slow in crediting Starwood points and stays. First time I had to track them down. And second time, well, let's just say, a property I stayed at after this stay already credited my stay and well, it looks like another call to the customer service line. Not that difficult to get this one last thing perfect.
December 31, 2012
Rated 5 out of 5 by GlenE Magnificent Property - Incredible Service
This beautiful, new property is nirvana! Gorgeously appointed rooms and suites. Service is stunning, and the customer service focus is without peer. Facilities, especially the pools, are incredible. The hotel restaurants are fine dining at its best!
This is a must for anyone in the Miami area!
September 14, 2013
Rated 5 out of 5 by Kalli16 The Best Hotel in FL
Breakfast at the Atlantico was exceptional. This restaurant is only open for breakfast and you shouldn't miss the world class buffet. Our son
had the kid's pass. He ate breakfast, lunch & dinner for only $25 a day.
Our server at the J&G Grill didn't know that SPG members get 10% off if they show their card. After our trip, I called Anna Maria in accounting, she was very nice and credited our account.
December 21, 2012
Rated 5 out of 5 by Mike Hope not a trend
This was our 2nd stay at this property. Our 1st stay in December was spectacular in every way.
This time had a few slips starting with check-in. We arrived at standard check in time of 4pm only to be told the high floor room we booked was not ready. We were trying to be sold on a suite for additional money, but being that we had dinner reservations, we took the lower floor room and were not given any consolation. We also ordered flowers and champagne to be there on arrival but had to call for both.
The rest of the stay was great as the service people especially by the pool (Victor, Carlos, Emily) to name a few were gracious and respectful. I do think they need to better monitor the adult only pool.
The location is great as about a 30 minute drive to downtown South Beach. Also an easy walk to Bal Harbour Shops for dinner.
Will return, but hopefully the next time we will get the room we requested.
February 24, 2013
Rated 5 out of 5 Amazing St Regis
Longtime starwood guest yet this property was in every way exquisite. The staff held the space in charming spirit, genteel intelligence and sublime grace made my time spent at the St Regis utterly spectacular.
I actually am in process on planning my return stay.
Again, delightful experience exceedingly best 5 star in all of Miami and beyond.
July 14, 2013
Rated 4 out of 5 by Bengoshi housekeeping issue
This hotel is great in terms of location and comfort. I was most surprised though to return to my room to discover room not serviced at all and when I enquired, housekeeping excuse was because her key was faulty! I had to insist on full cleaning service but housekeeping was reluctant saying that her shift ends in 10 minutes! Quite appalling!
July 26, 2013
Rated 5 out of 5 by esthmaik Excellent Service from Top to Bottom
This was my first time at a St Regis as a guest and we were very impressed. Great job! Luxury all the way. We were celebrating our engagement and they sent us a beautiful arrangement of flowers with champagne. Thank you for making our stay unforgettable.
September 10, 2013
Rated 5 out of 5 by Mandy The nicest hotel where we have ever stayed
We have stayed at some great hotels including other St. Regis properties. The one at Bal Harbor far exceeded our expectations (which were high)! It is the nicest hotel where we have ever stayed. The staff could not have been nicer and more helpful. The room and view were amazing, and the balcony was incredible! We did not want to leave and would go back in a heartbeat.
February 27, 2013
Rated 5 out of 5 by Sammi Exceptional hotel
From the moment we started our stay at the St. Regis Bal Harbour we were extremely impressed with everyone from the valet parking attendants to the bellmen, front office staff, servers at the bar and restaurant and the wonderful butlers who took care of us. The hotel is extremely beautiful and the most technically advanced property we have ever stayed at.
May 23, 2013
Rated 5 out of 5 by Steinar41 This hotel has features and and a incredible location. The wiew is from the rooms are spectacular.
I had the privilege to stay at this hotel for one week in the end of april 2013, and I have never stayed in a better hotel. The amenities are fantastic, and the personell amazing, very serviceminded and always smiling.
All rooms have seawiew, and from ours we could enjoy the sunrise every morning. The food was delicious, and served in a delicat manour.
April 29, 2013
Rated 5 out of 5 by John10 Excellent hotel
Truely excellent hotel with great rooms and features. Appears to be a hot spot for high class travellers, some of which were quite annoying as they treated facilities and staff quite badly. Outside it's obviously new and there is not much vegetation. Some minor service hickups but nothing to get wound up about and good recovery from their staff.
February 3, 2013
Rated 5 out of 5 by Albenavi Great service
Customer service went beyond expectations...from Security personnel that help me out with packages that were mailed to me prior my stay...to the Help desk that when I consulted about the closest Fedex service they took the mail and send it for me.
ALL the staff was supportive to fulfill passangers requierements just being aware of any need.
March 12, 2013
Rated 5 out of 5 by fal1625 Fantastic!
The hotel is just beautiful! A true area of tranqulity in the Miami area. The rooms are spacious and stunning with large balconies overlooking the Ocean. It feels more like an apartment than a hotel room. The bathroom is exquisite with the lastet fixtures and amenities. The hotel staff was very professional and friendly.
July 1, 2013
Rated 5 out of 5 by SANNA THIS HOTEL HAS GREAT FEATURES
MUST BE THE BEST STANDARD ROOM EVER STAYED. HAS GOT LATEST OF EVERYTHING. LARGE BALCONY. GOOD SIZE ROOM WITH NICE DECOR. FRIENDLY STAFF WITHOUT BEING OVERLY SO, POLITE. GREAT LOCATION TO SHOPS AND GREAT RESTAURANTS. FOOD GOOD - DIDN'T HAVE DINNER SO CAN'T COMMENT ON THAT.
CAN HIGHLY RECOMMEND THIS HOTEL TO ANYBODY FROM ANYWWHERE.
January 15, 2013
Rated 5 out of 5 by bocajagman Superb Staff
From the moment we arrived, the staff just made it happen for us. The hotel is gorgeous, but you would expect that with such a new hotel. However the staff made us feel so welcome. It was our 33rd wedding anniversy, and the hotel made it so special. The room accomidations are outstanding with every room looking at the ocean.
April 21, 2013