Rated 4 out of 5 by MiamiDragon Sense of Urgency
We arrived early (about 2:30) and were told our room would not be available until 4 p.m. This was fine, as that is the stated check-in time. However, they asked us to have a seat and told us they would call us as soon as a room was available. We never got that call, and after repeated requests for our room, we finally got one at 5:30 p.m. The room had a pronounced and unmistakable foul stench of mold. We then had to wait to be moved to a new room, which was not the same type of room we had reserved. We were told that our inconvenience would not be overlooked by the hotel, but there was no effort whatsoever on the part of the hotel to address the frustration and inconvenience. Had we known we would be waiting so long, we could have done something with the time we had to kill. The worst part of it was that there was no apology from the staff.
March 27, 2014
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 4 out of 5 by Taleh The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services.
Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on.
February 11, 2013
Rated 4 out of 5 by smithy15 Luxurious but excessively formal
The hotel is beautiful and the staff is ever-present, attentive, and respectful although somewhat lacking in real warmth and hospitality. The food is fine, although not unique or well-prepared enough to warrant the price premium compared to other local options. The hotel site is relatively isolated by busy roads so a car or taxi is a must , but expensive valet is mandatory and tedious if you expect to come and go a fair amount. Suite was beautiful and comfortable and we loved having a full kitchen, and a washer/dryer. Hotel has made excessive investment in electronic upgrades like lighting systems/ elevators that do not make life easier (eg. elevator broke down on our visit). Overall, a lovely visit but I felt like for the beauty and amenities of the property we should have enjoyed it more. We will probably stay at a different property next time we are in Miami.
May 7, 2014
Rated 5 out of 5 by BGNY Fantastic property even more amazing people
This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous.
What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice.
Thank you again. We will be back.
August 20, 2013
Rated 4 out of 5 by mike6370 Beautiful Stay
This Hotel is very beautiful and the staff is top notch, very frendly and attentive.
I traveled with my wife on a 4 day Miami getaway and it was wonderful.
We were there to relax and we got what we wanted.
Even though we were there to relax, I would have liked to see a little more ambiance in the pool area, we lounged at the adult pool and felt it was a little too quiet, perhaps some subtle background music would have been nice
February 4, 2014
Rated 5 out of 5 by ScholarMal Miami's best
Absolutely the finest hotel I have ever stayed in. The courtesy of the staff had me puzzled as to how people could be so friendly no matter how undeserving certain patrons were. No pretension or delusions of grandeur; it is simply how they operate. I was truly humbled by the graciousness of the staff. The room was large, immaculately cleaned, and ultra-modern. Each room has a surprisingly large balcony with an exquisite ocean view. J&G Grill is one of the best restaurants I've dined in. It is pricey but you get what you pay for. We went twice just to make sure. I am not a rich man so I'm certain it gets better but this hotel will satisfy even the wealthiest travelers. Being a stones throw from the Bal Harbour Shops doesn't hurt either; world class shopping directly across the street. I could carry on but I'll stop now before you think I'm making this up :~).
May 7, 2013
Rated 5 out of 5 by Ringo Beautiful Hotel in Beautiful Area
Just returned from staying 5 nights at this new property and it is amazing. Service was superb and furnishings and rooms are beautiful. Stellar Starwood property and kudos for spg recognition. Beautiful property and cannot say enough nice things. Pool area is "out of the park" beautiful and views were incredible as well. Bal Harbour area is similar to Palm Beach island in terms of shopping, dining, and sophistication.
December 7, 2012
Rated 3 out of 5 by AnthonyLo Odd Experience at for St. Regis
Checked in late under Amex centurion program and was not upgraded to Jr. Suite because room was not ready. Not sure how that can be if it was almost 5pm and slow season? Then, I think there was a mix up in their systems and they did not know we were staying in that room. First my wife was walking unclothed to the bathroom and staff walks right in without knocking, I ordered wine opener never came, then when leaving I called for bellman and for my car. No bellman ever showed up. Took luggage myself down and bellman and valet were bored and said no one ever advised them I called. Then I was billed $256.80 for one nights parking. Obviously an error. I was told a credit will be issued. Over 30 days later and no credit was issued. Valet asked me how my stay was and told him of situations, so he had customer service call me and the best they could do was offer my 5,000 SPG points. Have stayed at other St. Regis and always great, not sure whats wrong with Bal Harbour.
August 5, 2014
Rated 5 out of 5 by Galex Excellent Vacation
This is a great new hotel, great pool area, great beach and wondeful rooms, can highly recommend
August 6, 2012
Rated 5 out of 5 by Judge2 August 2014 Stay
We love the Starwood Villas we frequent in Scottsdale, Palm Dessert and Maui, but this is the best hotel property we have ever visited. The Resort is beautiful and the service is outstanding. We will definitly return for future stays!
August 25, 2014
Rated 5 out of 5 by Doug123 Flawless experience
Second time visiting and it is one of the best experiences. Very little to improve upon. But they are slow in crediting Starwood points and stays. First time I had to track them down. And second time, well, let's just say, a property I stayed at after this stay already credited my stay and well, it looks like another call to the customer service line. Not that difficult to get this one last thing perfect.
December 31, 2012
Rated 5 out of 5 by TKR3921 Fabulous Getaway
We are locals who needed a short break from reality - one night at the St. Regis did the trick! A beautiful facility - no trouble getting beach or pool chairs although the hotel was quite crowded. A special thanks to Candice for the chocolates in celebration of our anniversary.
Fabulous spa as well. Only negative was outrageous prices at pool restaurant -$6.00 for a European size bottle of Diet Coke, etc.
January 7, 2013
Rated 4 out of 5 by Cintia not my ideal
I am very used to stay in luxury hotels, including St. Regis Mardavall Mallorca Resort, that I love it.
And, as a costumer I have some requirements that I think they are important to me. In this case, I needed a late check out, because my flight was at 9:50 PM. Often this kind of hotel offers that to me as a very kindness, because I know it's not an obligation, but at this time they didn't give it to me. The manager tried to explain the hotel was full, but I called to reservations, earlier in that morning, and they said that there was room available to book. When I had booked I asked them about that possibility, and if they had told me it won't be possible, I hadn't had book it. Every time I go to Miami I take this flight, and at your hotel it happened to be the first time I didn't have the late check out. So, I won't come back to there again, because it is a great discomfort to me.
March 10, 2014
Rated 5 out of 5 by General0910 Luxury Done Right
I had heard great things about St. Regis Bal Harbour but had never stayed there. First thing you notice is the courteousness and great coordination between staff to make your stay as comfortable as possible. The rooms were amazing, the views even more so, the faciliites even more so than that. If you are in Miami Beach and are looking to get away and be pampered for a bit, I highly recommend this hotel.
November 12, 2013
Rated 5 out of 5 by Kalli16 The Best Hotel in FL
Breakfast at the Atlantico was exceptional. This restaurant is only open for breakfast and you shouldn't miss the world class buffet. Our son
had the kid's pass. He ate breakfast, lunch & dinner for only $25 a day.
Our server at the J&G Grill didn't know that SPG members get 10% off if they show their card. After our trip, I called Anna Maria in accounting, she was very nice and credited our account.
December 21, 2012
Rated 5 out of 5 by Cosmo28 Magnificent, Memorable, Outstanding
Barely describe our experience. We were upgraded to a jr suite with microwave, mini refrigerator , dishwasher a huge balcony facing the ocean. The bathroom was comfortable and the toiletries Remede. If available, rent a villa for the day. The location is centrally located to key areas including Miami Beach.
Don't miss dining at JG grill.
July 21, 2014
Rated 4 out of 5 by jrobbin Had a Great Trip!
We had a wonderful trip and overall the hotel was great. There were a couple of issues that I think should be brought up. First, the service to the room was only so/so. We did not get turn down service one night. And on another occassion had to call multiple times to request a bowl be brought tot he room. . Finally, the food selection at the hotel was minimal and should be expanded.
May 27, 2014
Rated 5 out of 5 by JackieO1 Incredible service from staff
My wife and I statyed at the hotel to celebrate our 50th birthday. We turned 50 two weeks apart and decided we would celebrate at St. Regis Hotel Bal Harbor. Our stay was obsulutely amazing, from the hotel room to the staff, it was all a great experience. I was especially impressed with service provided by Jefferson at the pool side villa.
Thank you again.
July 1, 2014
Rated 5 out of 5 by SULIFER GREAT BUTLER..
I HAD A GREAT BUTLER EXPERINCE WITH MAXIMILIANO
HE WAS TREMENDOUS
I HAD TO RECIEVE AMINISTER FROM FRANCE AND HE ARRANGED ALL FIRST CLASS
I HIGLY RECOMEND A PROMOTION
August 27, 2014
Rated 5 out of 5 by Mike Hope not a trend
This was our 2nd stay at this property. Our 1st stay in December was spectacular in every way.
This time had a few slips starting with check-in. We arrived at standard check in time of 4pm only to be told the high floor room we booked was not ready. We were trying to be sold on a suite for additional money, but being that we had dinner reservations, we took the lower floor room and were not given any consolation. We also ordered flowers and champagne to be there on arrival but had to call for both.
The rest of the stay was great as the service people especially by the pool (Victor, Carlos, Emily) to name a few were gracious and respectful. I do think they need to better monitor the adult only pool.
The location is great as about a 30 minute drive to downtown South Beach. Also an easy walk to Bal Harbour Shops for dinner.
Will return, but hopefully the next time we will get the room we requested.
February 24, 2013
Rated 5 out of 5 by Mandy The nicest hotel where we have ever stayed
We have stayed at some great hotels including other St. Regis properties. The one at Bal Harbor far exceeded our expectations (which were high)! It is the nicest hotel where we have ever stayed. The staff could not have been nicer and more helpful. The room and view were amazing, and the balcony was incredible! We did not want to leave and would go back in a heartbeat.
February 27, 2013
Rated 5 out of 5 by Vincent8 A great experience
This is my first written review, but I felt compelled to leave one after our experience at this address. The facilities and service were impeccable. The hotel was at capacity which resulted in some inconveniences, but the staff went above and beyond to accommodate my family. I can't recommend this resort enough. It sets the bar very high for all other properties.
January 9, 2014
Rated 5 out of 5 by JRMaimi Fantastic staff & property
This was our 3 time visiting this terrific property.
The location, building and amenities are excellent.
The staff out did themselves, kind courteous, available but not over baring.
Excellent food, relaxing clean spa.
Only small issue is the quality of the towels in the guest rooms not up to par with the rest of the hotel, gray not soft and many were thread bear.
September 9, 2013
Rated 5 out of 5 by SBickley The best family vacation we've ever had!
Unquestionably, this was the best family vacatoin we've ever had! We "splurged" this year, given the horrible winter we've been having in Michigan and are so pleased that we did. The resort exceeded our wildest expectations as the facility and service were far better than expected. We are already talking about our next visit to the St Regis at Bal Harbour!!
February 25, 2014
Rated 5 out of 5 by Kelli16 FLAWLESS
Extraordinary and genuine service, which creates a residential, comfortable and most relaxing atmosphere, at a premiere address. This staff is the guest experience as each member creates a warm, inviting and approachable environment in all aspects of the property. Consistency is respected and teamwork is an honor, which shows.
Your partner in Alexandria, Va
September 16, 2013
Rated 4 out of 5 by RayCC A Mixed Bag
This is an excellent modern hotel. In general, the staff d do an outstanding job. While the room was expensive (it was the weekend after Christmas), we received a free upgrade to a suite. Our major complaint was we had asked for early check-in, arrived before noon, and had to wait four hours to get in our room. No effort was made to accommodate our needs.
December 30, 2013
Rated 5 out of 5 by Sammi Exceptional hotel
From the moment we started our stay at the St. Regis Bal Harbour we were extremely impressed with everyone from the valet parking attendants to the bellmen, front office staff, servers at the bar and restaurant and the wonderful butlers who took care of us. The hotel is extremely beautiful and the most technically advanced property we have ever stayed at.
May 23, 2013
Rated 5 out of 5 by Steinar41 This hotel has features and and a incredible location. The wiew is from the rooms are spectacular.
I had the privilege to stay at this hotel for one week in the end of april 2013, and I have never stayed in a better hotel. The amenities are fantastic, and the personell amazing, very serviceminded and always smiling.
All rooms have seawiew, and from ours we could enjoy the sunrise every morning. The food was delicious, and served in a delicat manour.
April 29, 2013
Rated 5 out of 5 Amazing St Regis
Longtime starwood guest yet this property was in every way exquisite. The staff held the space in charming spirit, genteel intelligence and sublime grace made my time spent at the St Regis utterly spectacular.
I actually am in process on planning my return stay.
Again, delightful experience exceedingly best 5 star in all of Miami and beyond.
July 14, 2013