Rated 5 out of 5 by LJGO Our 45 anniversary at St Regis
We had the most wonderful weekend. The staff knew about our celebration and all made our weekend special. It was just wonderful. Gizelle the concierge was especially helpful.
June 28, 2014
Rated 5 out of 5 by OliNono St. Regis comes through again!
I have always been a fan of the St. Regis brand and the one in Bal Harbor did not disappoint! The hotel is gorgeous and no expense was spared. I was upgraded to the Imperial Suite and it was hands down the best room I have stayed at in any St. Regis property. I didn't use the signature butler services as much as I have in other St. Regis properties but I would say that it was on par with the excellent service that you can expect. All of the staff was very attentive and I enjoyed my time here. I was afraid that it was far from South Beach but it was only a $25 cab ride each way if you want to join the action down there. If you want to be far enough from the chaos of South Beach but still an arm length away, this is a perfect place to stay. Will definitely come back!
December 17, 2013
Rated 5 out of 5 by MarkB24 Perfect Experience!!!
What an experience! This hotel is absolutely stunning and is the perfect romantic getaway. Upon arrival, we were greeted with a glass of champagne and were extremely pampered for the duration of our stay. Every staff member we encountered was very professional and just genuinely friendly. Marine was absolutely amazing and added the perfect touches to make our stay memorable. Traci Ann, Brittany, and Dan were all very helpful as well and we could not have been happier with our stay. Thank you St. Regis!
November 17, 2012
Rated 5 out of 5 by Lloyd1971 Incredible Luxury Retreat
This may be the best of Starwood's properties in the United States! Beautiful resort property, luxurious rooms, awesome spa, and a top-notch staff combine to make the St. Regis Bal Harbour a perfect destination. In room dining and butler services were fast and the food was great. The Shops at Bal Harbour are extremely close - just steps away. We can't wait to return and maybe bring the kids (there is a separate family pool area away from the secluded adults only pool).
April 10, 2014
Rated 4 out of 5 by jrobbin Had a Great Trip!
We had a wonderful trip and overall the hotel was great. There were a couple of issues that I think should be brought up. First, the service to the room was only so/so. We did not get turn down service one night. And on another occassion had to call multiple times to request a bowl be brought tot he room. . Finally, the food selection at the hotel was minimal and should be expanded.
May 27, 2014
Rated 1 out of 5 by Lily1 Annoying St. Regis Bal Harbor
From the moment we arrived we were harassed constantly by anybody you ran into asking our names and striking unwelcome conversations in the guise of friendliness.
By the pool area we were swarmed by how are you, who are you, what's your name again-too much
To top it off after we checked out, on our way out the door one last insult was with someone asking for our email address which we would not give him because at this point it was just ridiculous! Too Much in your face constantly. Not relaxing .
October 7, 2013
Rated 4 out of 5 by joey21 Hotel needs improvement with help
Overall experience was good - especially dining at the JG Grill - excellent service and food. However, the staff working poolside/beach needs improvement. You have to look for someone to take a drink or food order and then once done - have to look again for them to clear away items. And the speed in which drinks are delivered is incredibly slow - and we were there during a not very busy time period. Breakfast buffet is not impressive at all and again, staff not very quick in clearing items away.
January 13, 2013
Rated 5 out of 5 by Judy47 St Regis Bal Harbor
The hotel is beautiful and the room was great. We had to get used to the all computerized elevator and room features, but it worked.
The service over all was excellent with a couple of glitches. Our turn-down service was forgotten one evening and we had to call for it. They came and did it.
At the pool restaurant, the service was slow. I believe either more servers are needed or more cooks in the kitchen.
The hotel is expensive so all service need to be top notch. We will definitely return.
January 29, 2013
Rated 4 out of 5 by smithy15 Luxurious but excessively formal
The hotel is beautiful and the staff is ever-present, attentive, and respectful although somewhat lacking in real warmth and hospitality. The food is fine, although not unique or well-prepared enough to warrant the price premium compared to other local options. The hotel site is relatively isolated by busy roads so a car or taxi is a must , but expensive valet is mandatory and tedious if you expect to come and go a fair amount. Suite was beautiful and comfortable and we loved having a full kitchen, and a washer/dryer. Hotel has made excessive investment in electronic upgrades like lighting systems/ elevators that do not make life easier (eg. elevator broke down on our visit). Overall, a lovely visit but I felt like for the beauty and amenities of the property we should have enjoyed it more. We will probably stay at a different property next time we are in Miami.
May 7, 2014
Rated 1 out of 5 by Gisella03 Espectacular!
I was wowed the moment I walked into the hotel. Staff was so attentive and kind, reception was so smooth even with a sold out property. Common areas were gorgeous and very clean. Room even though was standard, was beautiful with spacious balcony and view of the ocean.
April 1, 2013
Rated 5 out of 5 by LB86 Incredible Experience
My wife and I spent 4 days at the St. Regis Bal Harbor and were blown away. The property itself is beautiful. The design, materials, fit and finish, etc. are nothing short of impressive. What really made the experience though, were the staff. Everyone we interacted with were friendly, knowledgeable and genuinely interested in making sure we had a great experience. This property absolutely competes with the best hotels in the world and raises the bar for service. We will be returning soon.
October 12, 2013
Rated 4 out of 5 by tink218 wonderful weekend
I stayed at the St Regis for a long weekend with friends. The hotel and staff were more then accomodating. Our room was spendid. The staff was always on hand to assist in anyway. My only complaint is that on numerous occassions while dining, I always had to wait for something. If I ordered coffee, I got it right away but waited for the milk. When I ate at the breakfast buffett, I had to wait for utensils. There was another incident which I don't recall at this time. At a 5 star resort I expect the staff to be one step ahead of the needs of their guest. It was the small incidentals that were overlooked. I was asked what paper I would like in the morning but it never arrived. Acutally it did the next day. I stayed at the St Regis in Ft Laurderdale and did not have any complaints. Overall our stay was lovely.
November 17, 2013
Rated 3 out of 5 by JWFIV Review
While there is no question the hotel is nice and the amenities are top notch, the staff is not up to par with the property. Our room was not cleaned until after 5:00 each day. The cost of food and drinks was high even for a St. Regis and getting a drink by the pool was a task.
While the meeting facilities was also nice, they were in a basement. Why would you have such a nice hotel in such a nice place and put them in a basement where you don't have the light of day?
February 27, 2014
Rated 5 out of 5 by awt4 Excellent hotel - we will return
We spent one night at the St. Regis Bal Harbour on our trip back from the Carribean to Germany. The friendliness of the staff was excellent, the room was spacious and luxurios, and we enjoyed a half day at the beach which is much more relaxed and quiet compared to South Beach. We would have loved to stay longer but had to catch our plane in the afternoon. Dinner at the J&G Grill was superb and the restaurant's wine list is very good. We will definitely return for a longer stay.
August 11, 2013
Rated 4 out of 5 by MiamiDragon Sense of Urgency
We arrived early (about 2:30) and were told our room would not be available until 4 p.m. This was fine, as that is the stated check-in time. However, they asked us to have a seat and told us they would call us as soon as a room was available. We never got that call, and after repeated requests for our room, we finally got one at 5:30 p.m. The room had a pronounced and unmistakable foul stench of mold. We then had to wait to be moved to a new room, which was not the same type of room we had reserved. We were told that our inconvenience would not be overlooked by the hotel, but there was no effort whatsoever on the part of the hotel to address the frustration and inconvenience. Had we known we would be waiting so long, we could have done something with the time we had to kill. The worst part of it was that there was no apology from the staff.
March 27, 2014
Rated 5 out of 5 by JCN3 Fantastic Experience
The hotel experience was amazing from check-in to check-out. The staff delivered a very high level of polished service. The rooms were beautifully appointed and very technologically advanced. The beachfront location is beautiful and relaxing. I would highly recommend staying here for business or pleasure. I look forward to returning.
May 19, 2014
Rated 5 out of 5 by Dkp1 Is there a new SPG level I didn't know about?
Wow! This should be a level 8. Simply put the best stay at a hotel ever!! Happy birthday to me - after 47 birthdays a stay here made me look forward to the next time.
Talk about SPG recognition - upgrade to a higher floor ( the "basic" room here is 650 sf plus luxurious ocean view (direct) balcony), bottle of champagne for my birthday and a platinum amenity of a complimentary Ocean Front villa to use for the day.
Shout outs to Karina, Ewen, Oscar and Steven!
July 2, 2013
Rated 5 out of 5 by Michael57 A Repeat Performance
Second time my family has visited within the last six months. We were not disappointed. The restaurants and beach services were excellent. Staff was friendly. The only thing I would say is that a car is more necessary than is touted. We enjoyed all the area had to offer. I think the concierge and porters need to be better informed as to where to get things that are close. Not everything is(or should be) available on the property. We will certainly be back.
March 17, 2013
Rated 5 out of 5 by TheMansurs Service is outstanding
My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service.
Thank you to all!
September 8, 2013
Rated 4 out of 5 by mike6370 Beautiful Stay
This Hotel is very beautiful and the staff is top notch, very frendly and attentive.
I traveled with my wife on a 4 day Miami getaway and it was wonderful.
We were there to relax and we got what we wanted.
Even though we were there to relax, I would have liked to see a little more ambiance in the pool area, we lounged at the adult pool and felt it was a little too quiet, perhaps some subtle background music would have been nice
February 4, 2014
Rated 4 out of 5 by Taleh The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services.
Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on.
February 11, 2013
Rated 5 out of 5 by WolfK Excellent hotel for vacations
My 2 night stay was really relaxing and enjoyable. Staff were exceptionally nice and patient. Its the nicest hotel in the Bel harbor area, I would only go back to this one in future visits.
May 30, 2014
Rated 5 out of 5 by BGNY Fantastic property even more amazing people
This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous.
What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice.
Thank you again. We will be back.
August 20, 2013
Rated 5 out of 5 by Prim777 SPECTACULAR!!!
Brings new meaning to 5 diamond!
June 9, 2014
Rated 5 out of 5 by mtgsite Superb
I found the accommodations world-class. My only suggestions would be (1) better instruct guests about how to use the room lights and (2) better inform guests about amenities, such as the availability of bicycles and off-site opportunities.
May 23, 2014
Rated 5 out of 5 by ScholarMal Miami's best
Absolutely the finest hotel I have ever stayed in. The courtesy of the staff had me puzzled as to how people could be so friendly no matter how undeserving certain patrons were. No pretension or delusions of grandeur; it is simply how they operate. I was truly humbled by the graciousness of the staff. The room was large, immaculately cleaned, and ultra-modern. Each room has a surprisingly large balcony with an exquisite ocean view. J&G Grill is one of the best restaurants I've dined in. It is pricey but you get what you pay for. We went twice just to make sure. I am not a rich man so I'm certain it gets better but this hotel will satisfy even the wealthiest travelers. Being a stones throw from the Bal Harbour Shops doesn't hurt either; world class shopping directly across the street. I could carry on but I'll stop now before you think I'm making this up :~).
May 7, 2013
Rated 4 out of 5 by Cintia not my ideal
I am very used to stay in luxury hotels, including St. Regis Mardavall Mallorca Resort, that I love it.
And, as a costumer I have some requirements that I think they are important to me. In this case, I needed a late check out, because my flight was at 9:50 PM. Often this kind of hotel offers that to me as a very kindness, because I know it's not an obligation, but at this time they didn't give it to me. The manager tried to explain the hotel was full, but I called to reservations, earlier in that morning, and they said that there was room available to book. When I had booked I asked them about that possibility, and if they had told me it won't be possible, I hadn't had book it. Every time I go to Miami I take this flight, and at your hotel it happened to be the first time I didn't have the late check out. So, I won't come back to there again, because it is a great discomfort to me.
March 10, 2014
Rated 5 out of 5 by Ringo Beautiful Hotel in Beautiful Area
Just returned from staying 5 nights at this new property and it is amazing. Service was superb and furnishings and rooms are beautiful. Stellar Starwood property and kudos for spg recognition. Beautiful property and cannot say enough nice things. Pool area is "out of the park" beautiful and views were incredible as well. Bal Harbour area is similar to Palm Beach island in terms of shopping, dining, and sophistication.
December 7, 2012
Rated 5 out of 5 by NearyTM rest and relaxation
The hotel offers a wonderful opportunity to rest and relax. The bedroom /views are incredible; the pool is peaceful and welcoming; and the beach is georgeous. I would also add that the staff is attentive and friendly every stop of the way.
May 18, 2014
Rated 5 out of 5 by Galex Excellent Vacation
This is a great new hotel, great pool area, great beach and wondeful rooms, can highly recommend
August 6, 2012