The St. Regis Bal Harbour Resort

  • 9703 Collins Avenue
  • Bal Harbour - Miami Beach,
  • Florida
  • 33154
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests of the resort must be 21 years old to register. We request that minors be accompanied by an adult.

Rated 4.5 out of 5 by 241 reviewers.
Rated 4 out of 5 by St Regis is just so so Beautiful rooms, ultra modern hi tech. Unfortunately, the 5 stars end there. Stayed with another couple and since they were on a different floor, we had to go down to lobby to get a special elevator key to visit each other. Room service never showed up, turn down service forgot to show up. Shower leaked everywhere. Poolside ran out of towels. Took 2hrs to get lunch at pool, when we got back to beach, our chairs were given away after we paid $40 to set them up in morning. Pools are always in shade in the afternoon due to the way the buildings are built which block them. Only one lounge in lobby which was very quiet. Needed music at pool.Bathrooms were a far walk from the beach. Didn't feel like a resort, felt more like an upscale apartment building. April 1, 2013
Rated 5 out of 5 by We love this hotel This hotel is phenomenal! Their attention to detail and service is impeccable. The rooms and ocean views are breathtaking. Our only problem is with in room dining. Unfortunately, there is always a problem when we order room service so we just plan to go to a restaurant instead of ordering in. December 18, 2013
Rated 5 out of 5 by Exceptional in every way Exceptional property. We were upgraded to a full suite because of my platinum elite status. We travel a lot all over the world and this hotel is as good as any anywhere we have been. The facility is outstanding and the location(across from Bal Harbour shops and near Lincoln Road shops) is fabulous. The hotel has only been opened a year and the timeliness and execution of its housekeeping services needs to improve to match the standard of everything else. Gisele in the concierge is exceptional and responded far beyond the call of duty. January 8, 2013
Rated 5 out of 5 by The St. Regis Bal Harbour staff is very attentive Due to high capacity during the holiday period, the check-in process wasn't as smooth I am accustomed to experiencing. However, due to Platinum status, I was offered access to the Remede Spa to change into beach attire. Once we were given access to our room, the remainder of our stay couldn't have been better. Despite the cool and windy weather, the pool staff made very effort to identify areas to place our chairs that would have maximum sun exposure while also being shielded from the wind. One evening, we had dinner in the bar to try the new sushi menu - it was very good and I'd certainly eat there again, in addition to the feature restaurant, J&G Grill. The hotel staff is very attentive and always goes above and beyond to ensure an enjoyable visit. January 3, 2013
Rated 1 out of 5 by Annoying St. Regis Bal Harbor From the moment we arrived we were harassed constantly by anybody you ran into asking our names and striking unwelcome conversations in the guise of friendliness. By the pool area we were swarmed by how are you, who are you, what's your name again-too much To top it off after we checked out, on our way out the door one last insult was with someone asking for our email address which we would not give him because at this point it was just ridiculous! Too Much in your face constantly. Not relaxing . October 7, 2013
Rated 5 out of 5 by Incredible Experience My wife and I spent 4 days at the St. Regis Bal Harbor and were blown away. The property itself is beautiful. The design, materials, fit and finish, etc. are nothing short of impressive. What really made the experience though, were the staff. Everyone we interacted with were friendly, knowledgeable and genuinely interested in making sure we had a great experience. This property absolutely competes with the best hotels in the world and raises the bar for service. We will be returning soon. October 12, 2013
Rated 5 out of 5 by Perfect Experience!!! What an experience! This hotel is absolutely stunning and is the perfect romantic getaway. Upon arrival, we were greeted with a glass of champagne and were extremely pampered for the duration of our stay. Every staff member we encountered was very professional and just genuinely friendly. Marine was absolutely amazing and added the perfect touches to make our stay memorable. Traci Ann, Brittany, and Dan were all very helpful as well and we could not have been happier with our stay. Thank you St. Regis! November 17, 2012
Rated 5 out of 5 by Luxury Done Right I had heard great things about St. Regis Bal Harbour but had never stayed there. First thing you notice is the courteousness and great coordination between staff to make your stay as comfortable as possible. The rooms were amazing, the views even more so, the faciliites even more so than that. If you are in Miami Beach and are looking to get away and be pampered for a bit, I highly recommend this hotel. November 12, 2013
Rated 4 out of 5 by Hotel needs improvement with help Overall experience was good - especially dining at the JG Grill - excellent service and food. However, the staff working poolside/beach needs improvement. You have to look for someone to take a drink or food order and then once done - have to look again for them to clear away items. And the speed in which drinks are delivered is incredibly slow - and we were there during a not very busy time period. Breakfast buffet is not impressive at all and again, staff not very quick in clearing items away. January 13, 2013
Rated 5 out of 5 by St Regis Bal Harbor The hotel is beautiful and the room was great. We had to get used to the all computerized elevator and room features, but it worked. The service over all was excellent with a couple of glitches. Our turn-down service was forgotten one evening and we had to call for it. They came and did it. At the pool restaurant, the service was slow. I believe either more servers are needed or more cooks in the kitchen. The hotel is expensive so all service need to be top notch. We will definitely return. January 29, 2013
Rated 1 out of 5 by Espectacular! I was wowed the moment I walked into the hotel. Staff was so attentive and kind, reception was so smooth even with a sold out property. Common areas were gorgeous and very clean. Room even though was standard, was beautiful with spacious balcony and view of the ocean. April 1, 2013
Rated 5 out of 5 by Excellent hotel - we will return We spent one night at the St. Regis Bal Harbour on our trip back from the Carribean to Germany. The friendliness of the staff was excellent, the room was spacious and luxurios, and we enjoyed a half day at the beach which is much more relaxed and quiet compared to South Beach. We would have loved to stay longer but had to catch our plane in the afternoon. Dinner at the J&G Grill was superb and the restaurant's wine list is very good. We will definitely return for a longer stay. August 11, 2013
Rated 5 out of 5 by Service is outstanding My deepest appreciation for professional & impeccable service. My family and I were greeted at check in with ease and serenity by the staff, particularly, Elizabeth at reception. Additionally, the staff at the pool/beach area, specifically, Sabrina, Kurt, Philip, Yen, Mary, Stephanie were an example of customer service & attentiveness. Also, the staff at Atlantico, Moe, Salih, Mounir, Henry, Jean & all, incredible service. Thank you to all! September 8, 2013
Rated 5 out of 5 by Is there a new SPG level I didn't know about? Wow! This should be a level 8. Simply put the best stay at a hotel ever!! Happy birthday to me - after 47 birthdays a stay here made me look forward to the next time. Talk about SPG recognition - upgrade to a higher floor ( the "basic" room here is 650 sf plus luxurious ocean view (direct) balcony), bottle of champagne for my birthday and a platinum amenity of a complimentary Ocean Front villa to use for the day. Shout outs to Karina, Ewen, Oscar and Steven! July 2, 2013
Rated 5 out of 5 by A Repeat Performance Second time my family has visited within the last six months. We were not disappointed. The restaurants and beach services were excellent. Staff was friendly. The only thing I would say is that a car is more necessary than is touted. We enjoyed all the area had to offer. I think the concierge and porters need to be better informed as to where to get things that are close. Not everything is(or should be) available on the property. We will certainly be back. March 17, 2013
Rated 5 out of 5 by Amazing Spa Team The Spa is incredible, great surroundings and the treatments are very thorough, well in excess of the descriptions in the catalogue. The highlight for certain was the pedicure, great treatment expertly performed. The Spa team are wonderful, very efficient and professional, yet friendly and welcoming at the same time. I highly recommend a visit. November 3, 2013
Rated 5 out of 5 by Fantastic property even more amazing people This place is amazing. Location is great if you just want to relax by the beach/pool or do some shopping across the street or nearby malls. The rooms are gorgeous. What sets this place even more apart is the staff. The entire kitchen/restaurant crew top to bottom is superb. If you have any food/dietary/allergy issues, they will accommodate you as much as is humanly possible. This is the #1 reason why we have come back to this property and will come back again. Because of their above and beyond efforts, I want to specifically mention some of the people: Leo the chef---amazing job; Pablo the assistant manager at J&G Grill---terrific; the chef at J&G Grill---unbelievable; the staff at J&G Grill--- thank you; the manager of restaurants in the morning/afternoon (sorry, I forgot your name; your husband is Phillipe)---so nice. Thank you again. We will be back. August 20, 2013
Rated 4 out of 5 by The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services. Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on. February 11, 2013
Rated 5 out of 5 by Miami's best Absolutely the finest hotel I have ever stayed in. The courtesy of the staff had me puzzled as to how people could be so friendly no matter how undeserving certain patrons were. No pretension or delusions of grandeur; it is simply how they operate. I was truly humbled by the graciousness of the staff. The room was large, immaculately cleaned, and ultra-modern. Each room has a surprisingly large balcony with an exquisite ocean view. J&G Grill is one of the best restaurants I've dined in. It is pricey but you get what you pay for. We went twice just to make sure. I am not a rich man so I'm certain it gets better but this hotel will satisfy even the wealthiest travelers. Being a stones throw from the Bal Harbour Shops doesn't hurt either; world class shopping directly across the street. I could carry on but I'll stop now before you think I'm making this up :~). May 7, 2013
Rated 5 out of 5 by Beautiful Hotel in Beautiful Area Just returned from staying 5 nights at this new property and it is amazing. Service was superb and furnishings and rooms are beautiful. Stellar Starwood property and kudos for spg recognition. Beautiful property and cannot say enough nice things. Pool area is "out of the park" beautiful and views were incredible as well. Bal Harbour area is similar to Palm Beach island in terms of shopping, dining, and sophistication. December 7, 2012
Rated 5 out of 5 by Excellent Vacation This is a great new hotel, great pool area, great beach and wondeful rooms, can highly recommend August 6, 2012
Rated 5 out of 5 by Unbelievable This is the most incredible resort in the ENTIRE Starwood chain. Immaculate & opulent facilities, incredible service, great location and attention to detail set the St. Regis apart from anywhere I've ever stayed. You won't be disappointed! - Starwood Platinum member October 31, 2013
Rated 5 out of 5 by Flawless experience Second time visiting and it is one of the best experiences. Very little to improve upon. But they are slow in crediting Starwood points and stays. First time I had to track them down. And second time, well, let's just say, a property I stayed at after this stay already credited my stay and well, it looks like another call to the customer service line. Not that difficult to get this one last thing perfect. December 31, 2012
Rated 5 out of 5 by Fabulous Getaway We are locals who needed a short break from reality - one night at the St. Regis did the trick! A beautiful facility - no trouble getting beach or pool chairs although the hotel was quite crowded. A special thanks to Candice for the chocolates in celebration of our anniversary. Fabulous spa as well. Only negative was outrageous prices at pool restaurant -$6.00 for a European size bottle of Diet Coke, etc. January 7, 2013
Rated 5 out of 5 by The Best Hotel in FL Breakfast at the Atlantico was exceptional. This restaurant is only open for breakfast and you shouldn't miss the world class buffet. Our son had the kid's pass. He ate breakfast, lunch & dinner for only $25 a day. Our server at the J&G Grill didn't know that SPG members get 10% off if they show their card. After our trip, I called Anna Maria in accounting, she was very nice and credited our account. December 21, 2012
Rated 5 out of 5 by FLAWLESS Extraordinary and genuine service, which creates a residential, comfortable and most relaxing atmosphere, at a premiere address. This staff is the guest experience as each member creates a warm, inviting and approachable environment in all aspects of the property. Consistency is respected and teamwork is an honor, which shows. Your partner in Alexandria, Va September 16, 2013
Rated 5 out of 5 by Fantastic staff & property This was our 3 time visiting this terrific property. The location, building and amenities are excellent. The staff out did themselves, kind courteous, available but not over baring. Excellent food, relaxing clean spa. Only small issue is the quality of the towels in the guest rooms not up to par with the rest of the hotel, gray not soft and many were thread bear. September 9, 2013
Rated 5 out of 5 by Amazing The only issue with our stay is that we were not there long enough. We had planned to stay 2 nights, but extended it to 3 nights. Thank you to everyone that supported us. November 11, 2013
Rated 5 out of 5 by Hope not a trend This was our 2nd stay at this property. Our 1st stay in December was spectacular in every way. This time had a few slips starting with check-in. We arrived at standard check in time of 4pm only to be told the high floor room we booked was not ready. We were trying to be sold on a suite for additional money, but being that we had dinner reservations, we took the lower floor room and were not given any consolation. We also ordered flowers and champagne to be there on arrival but had to call for both. The rest of the stay was great as the service people especially by the pool (Victor, Carlos, Emily) to name a few were gracious and respectful. I do think they need to better monitor the adult only pool. The location is great as about a 30 minute drive to downtown South Beach. Also an easy walk to Bal Harbour Shops for dinner. Will return, but hopefully the next time we will get the room we requested. February 24, 2013
Rated 4 out of 5 by This hotel is comfortable The hotel provides a comfortable environment and good in-room facilities. November 15, 2013
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