Rated 5 out of 5 by OliNono St. Regis comes through again!
I have always been a fan of the St. Regis brand and the one in Bal Harbor did not disappoint! The hotel is gorgeous and no expense was spared. I was upgraded to the Imperial Suite and it was hands down the best room I have stayed at in any St. Regis property. I didn't use the signature butler services as much as I have in other St. Regis properties but I would say that it was on par with the excellent service that you can expect. All of the staff was very attentive and I enjoyed my time here. I was afraid that it was far from South Beach but it was only a $25 cab ride each way if you want to join the action down there. If you want to be far enough from the chaos of South Beach but still an arm length away, this is a perfect place to stay. Will definitely come back!
December 17, 2013
Rated 5 out of 5 by mds9999 Great Service and One Spectacular Representative
While we enjoyed our stay once again at the St. Regis, I must that Jose Sanchez-Door Attendant, was SPECTACULAR in every way. He assisted our every need and was the best St. Regis representative that we encountered!!!! He should train all other St. Regis representatives. Thank you
November 30, 2013
Rated 5 out of 5 We love this hotel
This hotel is phenomenal! Their attention to detail and service is impeccable. The rooms and ocean views are breathtaking. Our only problem is with in room dining. Unfortunately, there is always a problem when we order room service so we just plan to go to a restaurant instead of ordering in.
December 18, 2013
Rated 5 out of 5 by Andrew333 Simply spectacular service & incredible accommodations
We arrived for a very short weekend and were immediately impressed with the hotel, the staff and the overall experience. The SPG status recognition was greatly appreciated as we were upgraded based on occupancy to a 1 bedroom suite. The room was so impeccably appointed and the elevator opening up directly to our room is nice for privacy.
The views from the balconies are simply to die for....you couldn't spend enough time on the balconies if you tried. It's not however, the most private hotel...you'll definitely be seen and probably want to be!
While we never spent any time by the pool or at the beach, the grounds and pool areas look absolutely spectacular.
We did enjoy a nice dinner at J&G Grill, however disappointed that they added gratuity to the dinner, even for a party of two and it soured me a bit as someone who has worked the service industry before and always take good care of those who provide great service.
While there were a few hiccups, I.e. Not receiving our champagne delivered to our room and the TV service out for an entire night, the front desk staff was more than accommodating upon checkout and ensured we would not leave with that as our lasting memory.
It's an absolutely beautiful hotel (top 2 in my book countrywide) with really great service. I would highly recommend for anyone with the opportunity to stay here, you'll never regret your time or the beauty of the hotel.
December 15, 2013
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012
Rated 3 out of 5 by Skeezicks A lot of bugs
We stayed here in March 2012. we paid a premium rate for an upscale stay for 4 days. this hotel has a lot of bugs to work out. The doors are mal aligned and do not shut so therefore don't lock. Our patio door remained open our entire stay. Housekeeping was very late in making up rooms sometimes turndown was ready and we still were not made up in spite of several calls to housekeeping. Construction on the adjacent tower prohibited us from enjoying our terrace, which was the nicest feature. I chatted with the front desk staff who empathized and apologized they offered to credit my spg account 35000 pts , guess what! No credit yet. There are a lot of bugs to work out here before a room is worth 750 or more per night.
June 17, 2012
Rated 5 out of 5 by Fern411 The hotel has wonderful features
Upon arrival the staff itsef is the most accomodating & helpful. Everyone is available to assist youn with every whim or wish you may have. The restaurants were an excellent dining experience - both J & G Grill for dinner & then Atlantico for our breakfast. When going to the pool, the lounges were very comfortably & the pool attendants were most accommodating as well.
The gym facilities on site are state of the art.
The suites Provide all of the amenities that one could possibly want as well as having a view of the ocean.
February 29, 2012