Rated 5 out of 5 by Albenavi Great service
Customer service went beyond expectations...from Security personnel that help me out with packages that were mailed to me prior my stay...to the Help desk that when I consulted about the closest Fedex service they took the mail and send it for me.
ALL the staff was supportive to fulfill passangers requierements just being aware of any need.
March 12, 2013
Rated 5 out of 5 by EC123456789 View and service
The location and physical condition of this hotel is spectacular. The service of the staff is maybe even better. I had a short business trip, and really wish I could have stayed longer and enjoyed the amenities.
February 28, 2014
Rated 4 out of 5 by Vanessar14 Beautiful Facility
I attended a summit there at the Bal Harbour St. Regis. The rooms are spacious and the food was amazing. The service was incredible.
March 13, 2014
Rated 5 out of 5 by Brandi123 Great place to pamper yourself!
Helpful, friendly staff. Clean, large rooms. All the amenities you could ask for. If you don't have what you want or need...just ask and they will provide for you. We felt like royalty!
March 3, 2014
Rated 5 out of 5 by SANNA THIS HOTEL HAS GREAT FEATURES
MUST BE THE BEST STANDARD ROOM EVER STAYED. HAS GOT LATEST OF EVERYTHING. LARGE BALCONY. GOOD SIZE ROOM WITH NICE DECOR. FRIENDLY STAFF WITHOUT BEING OVERLY SO, POLITE. GREAT LOCATION TO SHOPS AND GREAT RESTAURANTS. FOOD GOOD - DIDN'T HAVE DINNER SO CAN'T COMMENT ON THAT.
CAN HIGHLY RECOMMEND THIS HOTEL TO ANYBODY FROM ANYWWHERE.
January 15, 2013
Rated 5 out of 5 by bocajagman Superb Staff
From the moment we arrived, the staff just made it happen for us. The hotel is gorgeous, but you would expect that with such a new hotel. However the staff made us feel so welcome. It was our 33rd wedding anniversy, and the hotel made it so special. The room accomidations are outstanding with every room looking at the ocean.
April 21, 2013
Rated 5 out of 5 by Chris78 Exceptional
Undoubtedly one of the finest SPG properties in the group!
Wonderful SPG recognition.
Up there with other St Regis properties across the world (Rome, London, Singapore, Bangkok). Thoughtful and most attentive service.
Enjoyed it so much, I am flying for the upcoming weekend.
January 21, 2014
Rated 5 out of 5 by fal1625 Fantastic!
The hotel is just beautiful! A true area of tranqulity in the Miami area. The rooms are spacious and stunning with large balconies overlooking the Ocean. It feels more like an apartment than a hotel room. The bathroom is exquisite with the lastet fixtures and amenities. The hotel staff was very professional and friendly.
July 1, 2013
Rated 5 out of 5 by Gattopino JUST PERFECT!!!
The best Hotel I ever been!
Staff was great, polite and always available to help. My kids were treated as special guest from everybody.
Breakfast amazing, especially the home made bread.
Room with high technology and great bed, really clean.
Nothing to say only that I'll be back really soon!
Thank you to everybody!
December 5, 2012
Rated 5 out of 5 by GenaJ We love this hotel
This hotel is phenomenal! Their attention to detail and service is impeccable. The rooms and ocean views are breathtaking. Our only problem is with in room dining. Unfortunately, there is always a problem when we order room service so we just plan to go to a restaurant instead of ordering in.
December 18, 2013
Rated 5 out of 5 by hilltop Top Notch
Stayed at this property for 3 night for a business conference. Room was fantastic, like a studio apartment with a large balcony. Technology and amenities were some of the best I have ever experienced.
February 16, 2014
Rated 5 out of 5 by chuchd A definite 5 star hotel!
We were thrilled with our son's and daughter-in-law's wedding at the St. Regis. The accommodations were wonderful. We also loved our room! Thank you!
February 24, 2014
Rated 5 out of 5 by StarwoodVeteran No Trial for Spa Products
The associate, who was initially present at the spa desk upon my arrival, informed me that she was not willing to open any spa products for me to sample. She warned me that she would have to open a new product. Finally, another associate arrived, obtaining a small sample from the facialist's area.
May 28, 2013
Rated 4 out of 5 by Timothy2013 Hotel technology impressive...
The state of the art of technology in this hotel is excellent. The beach and pools are outstanding. The pretentiousness is also high.... as is their price. The maid service put my iPhone charger inside a desk drawn while tiding up and my wife thought it was theirs as we left... and left it behind.
May 22, 2013
Rated 5 out of 5 by GlenE Magnificent Property - Incredible Service
This beautiful, new property is nirvana! Gorgeously appointed rooms and suites. Service is stunning, and the customer service focus is without peer. Facilities, especially the pools, are incredible. The hotel restaurants are fine dining at its best!
This is a must for anyone in the Miami area!
September 14, 2013
Rated 5 out of 5 by disappointed06 Florida Stay
This was the very best experience I've had at a hotel. From the time you check in until you check out it was very comfortable and extremely classy. The staff puts you at ease and the rooms were spectacular. I would recomend this hotel to everyone and you will be sure to have a great experience.
May 17, 2013
Rated 4 out of 5 by RichardS07 Stunning hotel
The hotel has been designed to a very high standard and the rooms and facilities are first class. However, on arrival , it took nearly a couple of hours to check in as Reception were unable to give us what we had reserved. The hotel is also 20 - 30 minutes from South Beach and down town Miami.
July 17, 2013
Rated 4 out of 5 by Chicshack1 Nice hotel, spa inconsistent
The rooms are beautiful, spacious and very well maintained. The hotel staff are very friendly and helpful
March 3, 2014
Rated 5 out of 5 by ElHombre Bespoke
It doesn't get better than St Regis!
March 12, 2014
Rated 5 out of 5 by rockids Excellent Hotel!
Everything about the hotel was first class. Every member of the staff we encountered was polite, attentive and, where appropriate, responsive. The facilities were top rate, clean and well appointed. The food and bar service were extraordinary. In short, this hotel did not disappoint.
January 21, 2013
Rated 5 out of 5 by MattS Amazing stay at a 1st class property
My wife and I just completed a 3-night stay. We couldn't have asked for a better experience. Our butler Marine went above and beyond to make our stay a memorable one. Her service was as 1st class as the property. Large rooms, meticulous attention to details. Definitely worth a stay!
May 2, 2013
Rated 5 out of 5 by MiamiHotelSnob Presidential Suite
Staff definitely went above & beyond to make me feel "presidential". Room was amazing. The beach is beautiful. Hotel is very up to date.
February 20, 2014
Rated 4 out of 5 by rich123 service needs improvement
the service within this hotel was the worst ive experienced in this class of hotel. Breakfast service was slow, pool area service was appalling. we had to wait 20 minutes to get a bed on beach.
although the hotel is execptional, the service would probably stop me from returning
April 3, 2013
Rated 5 out of 5 by MikeIke Wonderful Experience!
Beautiful Property, Wonderful Staff, Great food & drink. St. Regis Bal Harbor met or exceded all of our expectations. I'm already looking forward to my next visit.
February 12, 2014
Rated 5 out of 5 by shorty2222 Unbelievable
This is the most incredible resort in the ENTIRE Starwood chain. Immaculate & opulent facilities, incredible service, great location and attention to detail set the St. Regis apart from anywhere I've ever stayed. You won't be disappointed!
- Starwood Platinum member
October 31, 2013
Rated 5 out of 5 by FireConsultant Fourth time at hotel since it opened two years ago and highly recommended
The hotel and its staff always exceed our expectations. We always feel at home when we stay at this hotel. This is our fourth stay at the hotel since it opened two years ago and I highly recommend it.
January 26, 2014
Rated 5 out of 5 by RoseT Fabulous hotel and wonderful staff
This was my first stay at a St. Regis, not my husband's, and I was totally overwhelmed by the service of the hotel staff. I hope to never stay anywhere else in the future. Hopefully all St. Regis hotels are up to the level of satisfaction as the one in Bal Harbour.
January 12, 2013
Rated 4 out of 5 by jimbo Staff met my neeeds, and Facilities met my expectations
Several attempt for service (via the touch pad in the room) went fully unasnwered.
Toilet pluggged, and despite note in the foyer and attempt for service, I had to call to get it fixed.
My luggage was not picked up until an additional call for bell service.
March 8, 2013
Rated 5 out of 5 by esthmaik Excellent Service from Top to Bottom
This was my first time at a St Regis as a guest and we were very impressed. Great job! Luxury all the way. We were celebrating our engagement and they sent us a beautiful arrangement of flowers with champagne. Thank you for making our stay unforgettable.
September 10, 2013
Rated 5 out of 5 by Monkey1 Awesome Experience
I have stayed at the finest hotels around the world. My recent stay at the St. Regis Bal Harbour ransks among the nicest hotel experiences that I have ever had. Congrats on making this hotel a truly wonderful destination. I highly recommend staying here
February 25, 2013