Rated 5 out of 5 by cucu1965 Wonderful hotel
We had a very nice experience at St.Regis Bal Harbour. The suite we were upgraded to was simply wonderful, one of the best we have seen in many St.Regis worldwide. The quality of the breakfast was outstanding as well. So was the service at the beach....
Only one bug to report - the butler did not show up right away as it is custom in a St.Regis, but only knocked at our door at 10pm (!) apologising for the delay... in Spanish. A bit strange, but things like this may happen even in top class establishments like this one...
March 23, 2015
Rated 5 out of 5 by wigstheome Simply Delightful Stay
I checked in with my girlfriend early evening on a Friday for a weekend stay. The valet was quick to take care of my vehicle, our bags were whisked off to our room, and we were escorted into the hotel to check in. We were offered and enjoyed a glass of champagne while everything was finished, and were upgraded to an Ocean Front Suite (1701). The suite was large, spacious, and very comfortable, with two separate balconies overlooking the ocean. Our butler took care of making a last minute reservation at J&G Grill, which turned out to be very good (how can you go wrong with black truffle pizza ). Complimentary coffee and tea service was delivered promptly the next two mornings, and room service breakfast was very well prepared. The fitness center was very well outfitted for a hotel gym. Service at the pool and on the beach was excellent, as frankly was all service throughout the weekend. The hotel provided a late checkout on Sunday, and everything was in order upon departure. Simply said, a delightful stay and experience.
February 12, 2015
Rated 5 out of 5 by Chicagoan75 Paradise
We stayed here last week and this hotel exceeded our expectations - the level of service, amenities provided and location were superb. We were treated royally by every staff member and very much appreciated our experience. The food was outstanding and my wife requested a recipe for the breakfast bread pudding which the concierge said she would accommodate - we are still waiting for it but hope to receive it soon!
March 23, 2015
Rated 5 out of 5 by Taylor91011 Perfection
We had a perfect stay at the St. Regis Bal Harbour. This property is clearly deserving of it's five diamond status. The reception provided for a warm welcoming which set the mood for the rest of our stay. SPG member recognition is certainly not forgotten here. All in all, this St. Regis exceeds the standard of the brand while still accommodating elite members (that means a lot to a veteran traveler.) Additionally, the location of this property is ideal for those who wish to visit the Bal Harbour Shops. We look forward to our return, cheers!
August 17, 2014
Rated 5 out of 5 by Lil123 This hotel is wonderful!
The hotel has first-class facilities and staff. We loved our room and had a very comfortable stay. The staff is incredibly attentive and the food was amazing -- at all three restaurant outlets! We enjoyed sitting poolside, however the adult pool was overcrowded. The spa experience was amazing and peaceful. We enjoyed renting bikes and riding on the path down to South Beach. I also enjoyed a Sunday morning fitness class!
March 19, 2015
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 3 out of 5 by Skeezicks A lot of bugs
We stayed here in March 2012. we paid a premium rate for an upscale stay for 4 days. this hotel has a lot of bugs to work out. The doors are mal aligned and do not shut so therefore don't lock. Our patio door remained open our entire stay. Housekeeping was very late in making up rooms sometimes turndown was ready and we still were not made up in spite of several calls to housekeeping. Construction on the adjacent tower prohibited us from enjoying our terrace, which was the nicest feature. I chatted with the front desk staff who empathized and apologized they offered to credit my spg account 35000 pts , guess what! No credit yet. There are a lot of bugs to work out here before a room is worth 750 or more per night.
June 17, 2012
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012