Rated 5 out of 5 by Chuckjr Hotel Bar was excellent
We stayed here several times, we are residents here at the St Regis, the bar is a great time, the staff is excellent!!! The bartender lady is awesome (Reni ) so are the following waitresses (Haneen and Michelle).
I recommend the highest rating!!! Great service and great attitudes
May 28, 2015
Rated 5 out of 5 by MStant1 Service Above All Others
I can't say enough good about my stay at the St. Regis Bal Harbour. From the minute we arrived to the moment we left every member of the staff seemed to bend over backwards to make our stay more comfortable.
When we arrived on sight we were instantly greeted by valet and baggage who swept away our luggage and escorted us to the check in desk. The entry way and lobby of the hotel is very impressive from the floor to the ceiling. Very awe inspiring.
When we arrive at the check-in desk we were offered a cool towel and water by one of the St. Regis staff. The check in desk is unique from other hotels in that you sit at a chair in front of a desk; providing a more personalized service. After we checked in the front desk person escorted us to the elevators, and when we arrived on our floor we were greeted by our baggage handler. The baggage handler set up our luggage, and then demonstrated all of the features of the room. We were in an entry level room, but I would have never known it given the size and view. The entry level rooms at this hotel are exquisite with separate tub and shower. The balcony was also equally huge with both a dining table and plush lounging chairs.
The service on the beach was equally as good as in the hotel itself. Every hour one of the hotel servers comes by to offer you sample refreshments (e.g. sample juices, sample smoothies, etc.). Additionally, there is full service on the beach (dining and beverages). Each party is provided a mini flag pole, and any time you would like to order something you raise the white flag via the pole. I thought this was a nice touch given that at other resorts you generally have to flag someone down by waving your arms or yelling.
Overall, this was a splendid and relaxing weekend. I plan to go back many times.
May 28, 2015
Rated 5 out of 5 by conniez Wonderful birthday week
My husband and I recently stayed at the St Regis Bal Harbour and had the best week! It was my birthday during our stay and all the staff made me feel very special. Everyone was so accomadating and helpful. I could go on about all the staff they all seemed to really enjoy their jobs and it showed. Several of them stated they were a family and it showed in their concern for the guests. From our checkin with Aris to the bartender Milos at the St Regis Bar we felt very well taken care of. Robert the assistant pool manager and all his staff including Phillip, Wagoner, and Fausto were all so caring and took care of all our needs. Giselle the concierge set up some amazing dinners for us and a wonderful boat ride. The set up of the hotel was different and not the best we have stayed at but the room was very clean and the bathroom was very nice. Loved the view off the balcony. The staff made our stay fabulous and it was the best St Regis we have ever stayed at due to them.I would definately recommend this hotel.
May 25, 2015
Rated 5 out of 5 by analuciaviajando wonderful stay
St.Regis BHarbour has an excellent service, from the reception to the beach service.
located in an exclusive area but with easy access for those who want to shopping at the Aventura Mall, go to the museums in the city center or relax at the beach,....
My birthday , reason of my trip ,was wonderful at St. Regis
May 8, 2015
Rated 5 out of 5 by Chris798 Outstanding
This is the finest hotel experience I've had in USA, the staff and facilities are 5 star, period.
May 5, 2015
Rated 5 out of 5 by Jwells80 Love this hotel
Love this place. Very peaceful. Staff is amazing. We keep coming back.
May 1, 2015
Rated 5 out of 5 by travelernewyork fantastic - perfect location- great staff
fantastic - perfect location- great staff
April 27, 2015
Rated 5 out of 5 by Smilmakr Keeps getting better.
This was our third year in a row staying over the Spring break week and I must say it keeps getting better every time. Staff seemed to be extra attentive and helpful. We arrived and were promptly greeted and assisted with baggage by Jose and led to the reception area where refreshments were provided. SPG recognition was great and although we arrived at 11:30am during a very busy time our room was available immediately. After a quick change we were out at the pool and enjoying the wonderful weather. Pool service was very attentive and helpful. Keith and his colleagues were quick with fresh towels and help with the chairs, umbrellas etc. I noticed the staff constantly cleaning and organizing the pool area and rotating complementary snacks and water. Also the restrooms near to the pool have fully stocked showers with lockers allowing for a quick change which I always find convenient. I was delighted to meet the new manager Mr. Omeish whom along with the rest of the staff seems to have done an outstanding job emphasizing service and cleanliness. An added bonus this year was the addition of a complementary children's activity center near to the pool that my children really enjoyed. We had the daily breakfast buffet which was outstanding and ordered lunch by the pool which was top notch. This hotel is ideally situated right on the beach. Its location is close to South Beach yet far enough away from all the craziness and right across the street from the Bal Harbour Shoppes. I would highly recommend and can't wait to go back.
April 19, 2015