Rated 5 out of 5 by GGKG Fun fun fun
Amazing hotel with better service
July 31, 2014
Rated 5 out of 5 by RobertMD Miami's finest
Outstanding property in every way & having been going since it opened 3 years ago, it gets better each time I am there.
July 29, 2014
Rated 5 out of 5 by Cosmo28 Magnificent, Memorable, Outstanding
Barely describe our experience. We were upgraded to a jr suite with microwave, mini refrigerator , dishwasher a huge balcony facing the ocean. The bathroom was comfortable and the toiletries Remede. If available, rent a villa for the day. The location is centrally located to key areas including Miami Beach.
Don't miss dining at JG grill.
July 21, 2014
Rated 5 out of 5 by KatieKay Exceeding expectations!
With the gushing reviews we had heard about this resort & having stayed at several world class hotels, our expectations were high upon arrival. We are happy to say that our expectations were exceeded.
Exceptionally friendly, efficient staff throughout the resort from the lobby butler to the beach butlers anticipating and fulfilling your every need. The highlight is the J & G Grill inspired & by chef Jean George. We ate here every night during our week long stay, something we have never done anywhere! Every dish has the resident chef's unique personal touch & each is superb! We look forward to a return visit.
January 15, 2013
Rated 5 out of 5 by mel456 beautiful hotel , in a great location with best service
this hotel is premier hotel in iami area. It blows awat thw w south beach which has become dated and has really inferior service. The service at st regis in bal harbour is really top notch fromt he frtiendly valet people to the people serving breakfast they all knew me by name. The butler staff were second to none. My only 2 complaints were 1)the staff answering the butler phone. They're english speaking skills left a lot to be desired and 20 THE ELEVATORS ARE TERRIBLE. tHE KEY SYSTEM DIDN'T ALWAAYS WORK AND PEOPLE END UP WALKING INTO THE WRONG ELEVATOR AND CAN'T GET OUT ONCE THEY REALIZE Because it is all key generated in the lobby. easy fixes. I highly recommend this property.
December 25, 2012
Rated 5 out of 5 by Asha82 Five star!!!
Had the best overnight stay with my little one! Everything was five star from check in to check out!! The hotel is in a great location, rooms are extremely clean, tastefully decorated and have state of the art technology! The staff is helpful, knowledgable, pleasant and genuine! Five star service without any pretentiousness at all! Very impressed despite a quick one night stay! Didn't have a chance to visit the restaurant but had a great breakfast on our balcony via in room dining! They were fully prepared for our arrival, made us feel welcomed and we will definitely come back for a vacation! Thank you!
December 18, 2013
Rated 5 out of 5 by auntjo92 Superior in every way
We celebrated our anniversary in this resort in February, 2012 one month after it opened. Except for a couple of very minor mishaps, everything was way above our expectations. The service by the butler, housekeeping and restaurant staff was outstanding. The food was superb. The view from our suite was spectacular. We were treated like royalty (without any special reason for this special treatment except their desire to exceed expectations).
July 7, 2012
Rated 5 out of 5 by Tcs70 This hotel has the nicest rooms
I love the disposition of the rooms. Walk in closet, marble bath. Very high end in everything. Enormous varanda. Great ocean view and sunrise .
July 23, 2014
Rated 4 out of 5 by docrosen St. Regis Bal Harbour
Hotel beautiful and very high tech. Staff extremely courteous and helpful. Several shortfalls. Turndown requests not communicated on several occasions, leading to waiting in room for maid service to appear. Room safe batteries failed. Took over an hour for maintenance to appear with AA batteries because "butler staff" unable to do repair...had three hotel staff in my room at 10 pm effecting repair. Some small waste papers on floor next to a chair-never picked up on the 7 days we were there. Wonderful fitness center. Did not use spa. Looks like and tries to be "7 star" but I think more like 4-5.
December 28, 2012
Rated 2 out of 5 by Ej0417 Nice hotel, Needs better service
Stayed at the hotel in October, and we loved it. Decided to make a trip back day after Christmas before we have our next baby. Pretty lousy service compared to the first stay. From coffee and orange juice ordered to the room in the morning to the lack of effort and attention out by the pool, our second stay was by far as good as the first.
January 12, 2014
Rated 5 out of 5 by Fabiola14 This hotel is amazing!
My stay was wonderful! The staff are very polite and they are excellent professionals. Everything in the hotel is very well planned. Super recommend!!!
July 17, 2014
Rated 4 out of 5 by Kpmb My stay
We arrived and were told our rom would be ready in 15 min after 45 min told another 5 they were just waiting fir the mgr to check room. 20 min later given our room. The young man at reception was apologetic and nice but was given really bad info. Told room 2011 and given 1710 not a big deal. Jennifer called the next day to see how things were because of checking prob, I returned her call to VM of another employee and never heard from them, bad service!! We did receive a bottle of wine for prob checking in which is nice touch, but no one likes sitting and waiting for their room!!
February 20, 2014
Rated 5 out of 5 by JMR2011 One of the best!!!
My husband and I just came back from the St. Regis Bal Harbour. We would highly recommend this property. We stayed in an ocean front junior suite. The service was outstanding especially at the pool and beach. We also had a fabulous dinner at the J & G restaurant. We hope to go back next year. The only 3 suggestions I have would make are the following: a better hair dryer in the room like a RUSK or T3, a full length mirror in the room, and a different brand of jam at breakfast that does not contain lemon. These are very small critiques and would not prevent us from going back.
February 27, 2013
Rated 5 out of 5 by Mallak44 Unique, Exceptional and Extraordinary Hotel
I recently had the occasion to stay at this new St. Regis Bal Harbour Hotel. I had the opportunity to experience almost all it had to offer: restaurants, pool, bar, and beautiful beach. The staff went above and beyond supporting my needs and, as I noticed, the needs and expectations of other guests without hesitation. I wish I could list them all, but a few individuals who left their mark: Elaine & Rosana (Manager) in the mornings, Constantin (Manager), Frankie and Melanie at J&G, Mike and Leticia (Private Dining), Ariel, Sheryl, Rosane and especially Bora (St. Regis Bar). Also, in housekeeping Azset and Xiara (Supervisor) who were both professional, dedicated and took making my stay there literally to heart.
April 22, 2013
Rated 5 out of 5 by Rindo St Regis Excellence
This is my second time at the St Regis Bal Harbour ...it is one of the finest Starwood properties I've had the pleasure of staying at...would highly recommend this property!
July 13, 2014
Rated 5 out of 5 by JackieO1 Incredible service from staff
My wife and I statyed at the hotel to celebrate our 50th birthday. We turned 50 two weeks apart and decided we would celebrate at St. Regis Hotel Bal Harbor. Our stay was obsulutely amazing, from the hotel room to the staff, it was all a great experience. I was especially impressed with service provided by Jefferson at the pool side villa.
Thank you again.
July 1, 2014
Rated 4 out of 5 by ibgr Almost there!
The St. Regis is a beautiful hotel with a wonderful location. The staff means well but has some training to complete. The door locks do not work half the time. The beach staff for the restaurant are confused and the kitchen doesn't seem to know how to keep the pace during the Christmas time- which is your peak season and the most important time to gain repeat customers! Fitness center is low on equipment during peak season - otherwise fine during non-peak. Need full size foam rollers.
Spa is good but clients use cell phones in waiting area and that should be banned.
January 3, 2013
Rated 5 out of 5 by DavidF Service, service, service
not just location, location, location. Service was great. From the moment we arrived to the front desk champagne welcome to the elevator tutorial to the entire stay. Breakfast was nice in Atlantico, but pricey. Nice to be Platinum and have the option of breakfast as a welcome amenity.
Very nice Jr. Suite. butler service and room design. Balcony was a big plus.
Concierge service was among the best. Giselle and Frank were very helpful with dinner and golf plans. Beach was very well kept and service was great.
Getting spoiled by St. Regis, but someone has to do it.
March 21, 2013
Rated 4 out of 5 by ToniCTravelAmeniti1 The Star of Bal Harbour Fading before Rising
Stayed at the property for the first time the second week of November. We came early for a conference so we could check the property.
I would say this is the most oustanding resort of this size in south florida.
However, I need to flag out several things for fellow spgs and for the management:
1. Check in: our status was not recognized properly and we did not receive upgrade.
2. Turn down was incomplete - no sleepers, no attention to detail.
3. The highest price paid for a breakfast that was at the level of a two stars hotel.
4. Asked for late check out whic was confirmed at check in and about 1PM a manager told me it was not granted and rushed us to release the room.
5. My wife took a tour of the spa and she was charged $35. Never refunded. That's how they stay in business.
6. Ordered a triple expresso and a quad expresso and was charged $57. When I asked the bar tender she insulted me stating that I was being nasty . The cost including the service charge and taxes should have been $27. This was a first at such a property.
I have to say that the front desk manager was nice to me.
This is a five stard property with four star service.
November 12, 2012
Rated 5 out of 5 by Phanastic J&G Grill Restaurant Disappointed
We had been to other J&G restaurant in Paris and New York and we had great experience, best food and memorable service. Our experience at this one was very disappointing. The hostess was inexperience and not welcoming. Our waitress was trying hard to convince us we need to order appetizer because our main was going to take 25 mins. We ordered a $110 steak to share. It's burned, well done (we ordered medium) and extremely salty. My husband had to scrape off the burned and salt so he can eat it. We told the waitress, she picked up the plate and left.
March 18, 2014
Rated 5 out of 5 by WR2013 The Best Hotel We have Ever Stayed At
We had the pleasure of staying at this property last year on vacation. We teke 3-4 vacations per year all over the country. This was by far the best hotel we have stayed at. From the friendly people at check in to the pool. Jose the doorman was wonderful. He was so helpful and attentive to are needs without being intrusive. The rooms were very comfortable, and beautiful. The chocolates were unbelievable. The pool was relaxing with great views, wonderful fruit and great staff. We truely can't wait to go back. Places like the St regis makes vacations special
February 27, 2013
Rated 5 out of 5 by Vicki56 This hotel has superior service.
The staff was extremely friendly.
July 20, 2013
Rated 4 out of 5 by Biffrutt As Expected
The Bal Harbour St. Regis was, again, just what we anticipated - a first class, quite hotel. The room was well appointed, the staff responsive. The lobby and public spaces are a bit quite.
July 3, 2014
Rated 5 out of 5 by SDS46 Outstanding Hotel Experience!
From the moment I arrived, the service of the property was outstanding. Guest name usage, follow up and then to see the pool and beach amenities! WOW! Dinner at J&G Grille was memorable and created a wonderful Anniversary dinner experience for us! Thank you so much!
June 27, 2014
Rated 5 out of 5 by Delta11 Stfaff responsivenes
mail delivering and handling is quite bad.
As sample, I recived a package dated Octuber 2013, and the package arrived while I was at the hotel.
Concierge, Securuty were not able to mange that efficiently. During my stay on April 2014, happened the same situation. On the other hand the rest of the staff not relted wit mail handling and delivering did their best efforts to to assist us, but the two areas mentioned above apparently were not doing their job correctly.
May 27, 2014
Rated 5 out of 5 by iloverockandroll Amazing
This place is incredible. I'm not impressed with most hotels but this place is my new love. I wanted to tell the GM but ran out of time. LOVE LOVE this place.
July 1, 2014
Rated 5 out of 5 by Laura25 Excellent staff
From the time we checked into the resort, the staff greeted us with a very warm and friendly welcome and their kindness extended throughout our entire stay! The service was impeccable! The staff was genuinely helpful and courteous, always with a smile on their face. Our room was well tended too and clean. We even had a chocolate on our nightstands, along with the next day's weather forecast, waiting for us each night when we retired to our room from enjoying the evening's activities. Thank you St. Regis for a very memorable stay!
March 3, 2014
Rated 4 out of 5 by Renee9 St Regis is just so so
Beautiful rooms, ultra modern hi tech. Unfortunately, the 5 stars end there. Stayed with another couple and since they were on a different floor, we had to go down to lobby to get a special elevator key to visit each other. Room service never showed up, turn down service forgot to show up. Shower leaked everywhere. Poolside ran out of towels. Took 2hrs to get lunch at pool, when we got back to beach, our chairs were given away after we paid $40 to set them up in morning. Pools are always in shade in the afternoon due to the way the buildings are built which block them. Only one lounge in lobby which was very quiet. Needed music at pool.Bathrooms were a far walk from the beach. Didn't feel like a resort, felt more like an upscale apartment building.
April 1, 2013
Rated 5 out of 5 by GMH1 Exceptional in every way
Exceptional property. We were upgraded to a full suite because of my platinum elite status. We travel a lot all over the world and this hotel is as good as any anywhere we have been. The facility is outstanding and the location(across from Bal Harbour shops and near Lincoln Road shops) is fabulous. The hotel has only been opened a year and the timeliness and execution of its housekeeping services needs to improve to match the standard of everything else. Gisele in the concierge is exceptional and responded far beyond the call of duty.
January 8, 2013
Rated 5 out of 5 by ByronNYC The St. Regis Bal Harbour staff is very attentive
Due to high capacity during the holiday period, the check-in process wasn't as smooth I am accustomed to experiencing. However, due to Platinum status, I was offered access to the Remede Spa to change into beach attire. Once we were given access to our room, the remainder of our stay couldn't have been better. Despite the cool and windy weather, the pool staff made very effort to identify areas to place our chairs that would have maximum sun exposure while also being shielded from the wind. One evening, we had dinner in the bar to try the new sushi menu - it was very good and I'd certainly eat there again, in addition to the feature restaurant, J&G Grill. The hotel staff is very attentive and always goes above and beyond to ensure an enjoyable visit.
January 3, 2013