Rated 5 out of 5 by SP2000 A terrific stay, a resort fully worthy of the St Regis name
I travelled with my wife and two children (6 and 8 years). We had an excellent stay, thanks largely to the impeccable service levels we received throughout our time at the resort.
Our stay started with our being welcomed by Austin at the front desk, who efficiently handled my requests and from that moment on knew me by name and looked out for me and my family ensuring every thing was perfect for us. I was also fortunate enough to have opportunity to meet with Ali Reda. He made it his mission to ensure we had a great stay - he succeeded.
We used the Ocean Day Villas on two of the days, and were looked after by Ed, whom provided friendly and professional service with a smile and great attitude.
At breakfast, we were catered to by Henry each morning. He is a true star, and I cannot speak highly enough of his commitment to going above and beyond to make guests feel welcome. He seemed to have a knack of anticipating our needs before we knew we had them!
The only negative comment I would add was that one of the hosts at breakfast was very snooty and clearly felt above others, which was disappointing. Thankfully the manager was excellent and I am confident she will help turn that situation around quickly.
The hotel manager Marco dropped by our villa and introduced himself during our first day. I saw him around the hotel throughout our stay - impressive indeed that he is so approachable and clearly cares deeply about his guests.
Overall, by the time we left we felt very much "a part of it", and could have stayed on far longer. I/we will be returning no doubt.
February 26, 2013
Rated 5 out of 5 by Monkey1 Awesome Experience
I have stayed at the finest hotels around the world. My recent stay at the St. Regis Bal Harbour ransks among the nicest hotel experiences that I have ever had. Congrats on making this hotel a truly wonderful destination. I highly recommend staying here
February 25, 2013
Rated 5 out of 5 by Mike Hope not a trend
This was our 2nd stay at this property. Our 1st stay in December was spectacular in every way.
This time had a few slips starting with check-in. We arrived at standard check in time of 4pm only to be told the high floor room we booked was not ready. We were trying to be sold on a suite for additional money, but being that we had dinner reservations, we took the lower floor room and were not given any consolation. We also ordered flowers and champagne to be there on arrival but had to call for both.
The rest of the stay was great as the service people especially by the pool (Victor, Carlos, Emily) to name a few were gracious and respectful. I do think they need to better monitor the adult only pool.
The location is great as about a 30 minute drive to downtown South Beach. Also an easy walk to Bal Harbour Shops for dinner.
Will return, but hopefully the next time we will get the room we requested.
February 24, 2013
Rated 5 out of 5 by Jones70 Travel girl
Excellent in every way. Great service, great room and great food.
February 23, 2013
Rated 5 out of 5 by RayRay A Very Special Place
Overall this was our best hotel experience ever--from check-in to check-out. They have their act together from the big stuff to the smallest details.
February 22, 2013
Rated 5 out of 5 by chanman656 crem de la crem bravo
The ultimate experiance! Bravo. Security lacks quality staff.
February 15, 2013
Rated 5 out of 5 by Moira916 Spectacular!
Absolutely wonderful! You get what you pay for. Need to work on the speed at the valet service. That's it!
February 11, 2013
Rated 4 out of 5 by Taleh The hotel is nice spot to stay and enjoy in Miami. But needs to improve housekeeping services.
Room was great in many sense. Design and size and much more. Pools and beach was very well maintaned and served.The only problem I was having durinf my stay was the housekeeping serives and in-room dining calls. They used to call after very short time of food delivery to ask whether they could take the tray or trolley. It was anoying. Not every person eats his meal so quick. And the calls are disturbing while "no disturb" sign was on.
February 11, 2013
Rated 5 out of 5 by Doc5841 A top Hotel
A beautiful hotel and room. Excellent service from parking the car, check in and valet to the resturants and the pool. One of the nicest hotels that we have stayed in.
February 7, 2013
Rated 5 out of 5 by AUDVM The hotel and staff were fantastic
This St. Regis sets the standard for excellence.
February 6, 2013
Rated 5 out of 5 by Marcus Heaven on earth
I have been SPG platinum for the last 7 years with lifetime gold status. I also have elite status with many other hotel loyalty programs. I have stayed in many spectacular hotels around the world, but none more comfortable and more beautiful than the St. Regis Bal Harbor. The moment you step into the lobby of the St. Regis, you realize you are in a grand luxurious elegant hotel. The hotel is appointed with modern amenities such as elevators keycoded to your floor; lighting and window dressings controlled by panels near the bed; Wolf refrigerator/freezer drawers and a well stocked mini-bar. The grounds are meticulously manicured; the pools and beach are gorgeous and the hotel has bicycles for the guests to explore the beautiful local area.
The bed is among the most comfortable I have ever slept in and the view of the ocean from my very spacious balcony was unforgettable. The only minor complaint I had was that the water pressure in the shower was slightly low and the bath took a rather long time to fill; but this is a very minor cavil to an otherwise exceptional experience.
Also, make use of the excellent and attentive butler service. Also, make sure you have a lot of cash on hand for the well earned gratuities.
February 5, 2013
Rated 5 out of 5 by yankiv fantastic hotel
the people, the room, everything was terrific..only one thing, the music from the lobby level was too loud in the early am and i found this disturbing while having my coffee on the balcony at 7:00am
February 5, 2013
Rated 5 out of 5 by John10 Excellent hotel
Truely excellent hotel with great rooms and features. Appears to be a hot spot for high class travellers, some of which were quite annoying as they treated facilities and staff quite badly. Outside it's obviously new and there is not much vegetation. Some minor service hickups but nothing to get wound up about and good recovery from their staff.
February 3, 2013
Rated 5 out of 5 by dkb29 This hotel is amazing!!!
The St Regis Bal Harbour Resort turned out to be one of my favorite hotels ever. Beautiful rooms, fabulous view of the ocean, fantastic food and incredibly nice staff.
February 2, 2013
Rated 5 out of 5 by GKTCR FREE COFFEE IN THE MORNINGS
you are the only 5 star hotel taht does not offer free coffee in the mornings. you used to have it but no longer do.
THE SPA NEEDS ALOT OF WORK AROUND CLEANLINESS AND PREPARADNESS
January 31, 2013
Rated 5 out of 5 by Judy47 St Regis Bal Harbor
The hotel is beautiful and the room was great. We had to get used to the all computerized elevator and room features, but it worked.
The service over all was excellent with a couple of glitches. Our turn-down service was forgotten one evening and we had to call for it. They came and did it.
At the pool restaurant, the service was slow. I believe either more servers are needed or more cooks in the kitchen.
The hotel is expensive so all service need to be top notch. We will definitely return.
January 29, 2013
Rated 5 out of 5 by JackF MR
bath robes should be upgarded and your restaurant for breakfast was way to loud, terrible acoustics!!!
Other then that we loved it. Thanks
January 28, 2013
Rated 5 out of 5 by rockids Excellent Hotel!
Everything about the hotel was first class. Every member of the staff we encountered was polite, attentive and, where appropriate, responsive. The facilities were top rate, clean and well appointed. The food and bar service were extraordinary. In short, this hotel did not disappoint.
January 21, 2013
Rated 5 out of 5 by Johnsim Even Better
This was our second stay at this hotel. Now that it has ben open a year, the kinks have been ironed out and the hotel is truly delivering a five start product and service. I doubt you can get a better experience on the Atlantic coast
January 20, 2013
Rated 5 out of 5 by SANNA THIS HOTEL HAS GREAT FEATURES
MUST BE THE BEST STANDARD ROOM EVER STAYED. HAS GOT LATEST OF EVERYTHING. LARGE BALCONY. GOOD SIZE ROOM WITH NICE DECOR. FRIENDLY STAFF WITHOUT BEING OVERLY SO, POLITE. GREAT LOCATION TO SHOPS AND GREAT RESTAURANTS. FOOD GOOD - DIDN'T HAVE DINNER SO CAN'T COMMENT ON THAT.
CAN HIGHLY RECOMMEND THIS HOTEL TO ANYBODY FROM ANYWWHERE.
January 15, 2013
Rated 5 out of 5 by KatieKay Exceeding expectations!
With the gushing reviews we had heard about this resort & having stayed at several world class hotels, our expectations were high upon arrival. We are happy to say that our expectations were exceeded.
Exceptionally friendly, efficient staff throughout the resort from the lobby butler to the beach butlers anticipating and fulfilling your every need. The highlight is the J & G Grill inspired & by chef Jean George. We ate here every night during our week long stay, something we have never done anywhere! Every dish has the resident chef's unique personal touch & each is superb! We look forward to a return visit.
January 15, 2013
Rated 4 out of 5 by joey21 Hotel needs improvement with help
Overall experience was good - especially dining at the JG Grill - excellent service and food. However, the staff working poolside/beach needs improvement. You have to look for someone to take a drink or food order and then once done - have to look again for them to clear away items. And the speed in which drinks are delivered is incredibly slow - and we were there during a not very busy time period. Breakfast buffet is not impressive at all and again, staff not very quick in clearing items away.
January 13, 2013
Rated 5 out of 5 by RoseT Fabulous hotel and wonderful staff
This was my first stay at a St. Regis, not my husband's, and I was totally overwhelmed by the service of the hotel staff. I hope to never stay anywhere else in the future. Hopefully all St. Regis hotels are up to the level of satisfaction as the one in Bal Harbour.
January 12, 2013
Rated 1 out of 5 by mastro99 Great property
Poor service. Very difficult to work with the staff. This property's staff needs to be trained on customer service. It is not an excuse that the hotel is sold out for their lack of ability to handle the volumn of guests.
January 10, 2013
Rated 1 out of 5 by Eliza6 This hotel has
This hotel has great facilities but our room was atrocious! Linens were terrible-bedskirt had a hole in it, was dragging two feet behind one bed and pulled up to the box springs on the other bed. The towels were worn and tattered. The carpet was stained in several places. When we went to the buffet breakfast, no one came to help, we had to flag down a waiter every time we needed coffee. No explanation on buffet- just left at a table in the sun for $85.00.
January 10, 2013
Rated 5 out of 5 by GMH1 Exceptional in every way
Exceptional property. We were upgraded to a full suite because of my platinum elite status. We travel a lot all over the world and this hotel is as good as any anywhere we have been. The facility is outstanding and the location(across from Bal Harbour shops and near Lincoln Road shops) is fabulous. The hotel has only been opened a year and the timeliness and execution of its housekeeping services needs to improve to match the standard of everything else. Gisele in the concierge is exceptional and responded far beyond the call of duty.
January 8, 2013
Rated 5 out of 5 by TKR3921 Fabulous Getaway
We are locals who needed a short break from reality - one night at the St. Regis did the trick! A beautiful facility - no trouble getting beach or pool chairs although the hotel was quite crowded. A special thanks to Candice for the chocolates in celebration of our anniversary.
Fabulous spa as well. Only negative was outrageous prices at pool restaurant -$6.00 for a European size bottle of Diet Coke, etc.
January 7, 2013
Rated 3 out of 5 by Ave1971 Needs some improvement
1. My toilet wasn't flushing . Engineering immediately pursued addressing the issue. Engineering thought they addressed the issue by replacing a part in the toilet. After the toilet was fixed it was still not flushing normaly for some reason. I informed managment again. They replied by saying they checked it and its working. I left the subject alone since then.
2. Adjoining door issue;
When closing the adjoining door, the door needed to bet forced shut. Unfortunately after forcing door shut the door wouldn't reopen. It was extreamly important to reopen the door after a short while. My wife and I were in one room and my 4 young children were sleeping in the other. I didn't want them waking up scared because they had no immediate access to us.
I needed to inform butler service a few times in order to get this issue addressed.
3. Sink next to the toilet was draining extremely slow. I notified butler service of this. It was never addressed. I suggest someone address that soon.
4. My daughter (7 years old) placed her toy in a box in the room which happen to be a fancy trash can. She thought she was being neat. Unfortunately the room was cleaned and the trash can was emptied. I did however notify butler service possibly in time to intercept the trash before it was emptied into the main dumpster. Butler service assured me they would conduct an immediate search. I was told I would be updated the next morning. Nobody updated me in the morning so I called to get updated. Butler services knew nothing about it so I had to explain the situation again. This repeated every day till we checked out. However after we checked out I recieved a call from security informing me that they have begun an investigation into the "missing item incident" (pretty silly). Didn't want to continue with this subject any longer so I simply thanked security:)
January 7, 2013
Rated 4 out of 5 by ibgr Almost there!
The St. Regis is a beautiful hotel with a wonderful location. The staff means well but has some training to complete. The door locks do not work half the time. The beach staff for the restaurant are confused and the kitchen doesn't seem to know how to keep the pace during the Christmas time- which is your peak season and the most important time to gain repeat customers! Fitness center is low on equipment during peak season - otherwise fine during non-peak. Need full size foam rollers.
Spa is good but clients use cell phones in waiting area and that should be banned.
January 3, 2013
Rated 5 out of 5 by MT674 Best in South Florida
Perfect hotel from check-in to check-out.
January 3, 2013