W South Beach

  • 2201 Collins Avenue
  • Miami Beach,
  • Florida
  • 33139
  • United States
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Rated 3.9 out of 5 by 308 reviewers.
Rated 3 out of 5 by Gold Member has little weight. Gold member has little weight when going to the W. View was mediocre. I was told that I would get a ocean view, my view was a parking lot view, and the ocean was obstructed by palm trees because we were on a low floor. No upgrades were available, even though we are a gold member, and we checked in early. (1pm) They did have upgraded rooms, but you would have to pay for them..(penthouse).. The room we were in had a clog in the shower, and in the sink. Disgusting. We were rushing and couldn't wait for engineering to come...anyways, our first shower, was in about a 2 inch puddle of water. Disgusting! Engineering fixed both areas when we went out to dinner. The pool area took 25 minutes to greet us, and take our lunch and drink order. He tried to memorize it, and he screwed it all up. We asked for guacamole appetizer, a bottle water, 2 sparkling sangrias, angus burger no tomato, and fish tacos and for dessert a berry bowl. The food first of came ALL out before the drinks. I mean, geez, can't we get the guacamole first, to enjoy, so it wont turn dark brown like it did, cause you don't want your other food to get cold, because its supposed to be eaten hot. Anyways, my burger came with a tomato...oh wait, forgot to say, that we never got any silverware or napkins., and came out after we requested it...our sangria, finally came out, after we ate half our food....but wait, it came out NON carbonated...we were dying of thirst, and just had to drink it, cause the waiter/waitress were nowhere to be found. We asked them, you forgot our water, when we pretty much finished everything, including our half eaten guacamole since it turned brown. (who eats brown guacamole) To me, its like they don't care, because on the check they already include the 20% gratuity, good service or bad. I like to give extra, but not in this situation. Next time, write it down what we order, and bring the drinks and silverware before the food comes out. Next day we got a bed on the pool, and once again, we waited 25-30 minutes to get serviced. You would think, geez you got a bed this time, that you paid, $100 for, and you would get some sort of better service. The next day, we get to the pool, and I am not kidding, when I say there were atleast 40 kids, playing football in the pool. Yelling and screaming, and more yelling and screaming, throw me the ball, no throw the ball here...I mean, seriously? Can we relax? Isn't this supposed to be a pool to relax at, not here chaos? I felt bad for all the other guests, so we decided to go to the beach. Anyways, the remainder of our stay, we stayed at the beach, and the service there was better, than the pool area. We got 2 beds each day there, and the waitress and waiter were attentive. Spa, was nice and relaxing. I received a massage, which was very much needed, and deserved after the stressful pool day. Would I come back? I am not sure...I've come to this W hotel, several times, and this was the most disappointing experience I ever had. I am probably going to check out some other spa hotels, and give them a try since I had this mediocre experience. April 14, 2014
Rated 5 out of 5 by Always immaculate These guys don't seem to get anything wrong. the service, the food, the decor, everything and everyone runs perfectly. I travel a lot for business and after a while the glamour wears off and you see all the ratty edges. They don't exist at W South Beach. Special thanks to Shavonne for her help as usual. April 11, 2014
Rated 1 out of 5 by This hotel has the worst service of any SPG property The service here is the worst! they are totally unresponsive and aloof. Everytime you call whatever/Whenever you wait on hold and if they tell you tthey will call you back, they don't. When I called back they told me the person left. They closed the pool early one day and my wife left her bag there and the pool attendants were totally unhelpful. There was no sign saying they were closing the pool early. The front desk said trhey put a note under the door at turndown but we never had turndown because the maid knocked on our door at 10pm and we told her it was too late. I asked for the manager to call me and he never did. This is the 3rd time i've stayed there in the last year and everytime the service has been bad. We ordered drinks at the pool and we waited 25 minutes for them. Next time I'm going to the St. Regis in Bal harbour!! It's a pity becasuse i love the location but the service is too unbearable. April 1, 2012
Rated 2 out of 5 by This hotel is too cool if you are over 25 When I booked this hotel month's ago, no one advised that it was Ultra weekend in Miami. When we checked in, the only question I was asked was "check out time is 11 am on Friday morning, will you be leaving earlier?" We had reserved a day bed for our teenage daughter. The room was too small for the bed so she slept on the small couch with the ottomans next to her so that she wouldn't fall off. The hotel shouldn't offer day beds for rooms that would surely be a fire hazard if it was set up. No one advised us that there is a nightclub in the hotel that closes at 5am. We were on the 5th floor right above the club area. Hundreds of people outside on Wednesday morning at 5:30am. No one told us that all hotel guests would be asked to leave the pool area on Thursday afternoon at 4pm so that the hotel could prepare for a concert with AfroJack. Hotel guests were not allowed to attend the concert without tickets.. We left the hotel for dinner and came back to quite a scene in the lobby. I think guests should be advised of events being held at the hotel prior to checking in. We would have opted to go to another Starwood facility in the Miami/Fort Lauderdale area. If it wasn't difficult and expensive to change my flights I would have left the hotel on Wednesday when we realized what was happening. I wasn't able to get new flights so we stayed. I believe we should be compensated for the terrible experience. We knew if was spring break but wasn't aware that the hotel was being rented out for an event that really impacted the hotel for the remaining guests. I would appreciate a response. Thank you. March 29, 2014
Rated 5 out of 5 by Everyone should stay at the W South Beach at least once in their lives! The WSB is truly a very chic and a gorgeous hotel. The rooms are perfect and very comfortable. The service through out the hotel is amazing and the food is overall delicious. Everyone should stay at the W South Beach at least once in their lives! April 7, 2014
Rated 1 out of 5 by they need to learn how to clean a room I'm staying in one of the private bungalows. The first day when I checked in, I found an empty beer can floating in the swimming pool, a chewinggum sticked on the floor in the bathroom, a discarded razor cap in the middle of the shower... Second day they came to clean, they just made the bed, and didn't even remove the roomservice plates. I'm going to check out earlier than planned and finish my stay somewhere else. February 18, 2014
Rated 5 out of 5 by Excellent Hotel Had my first stay at the W in South Beach last week and I have to say that I am a big fan of this hotel. The room design is excellent, the fitness center was great, and the food at Mr. Chow's was awesome. I did not get to spend much time in or around the pool but that all looked great too! March 19, 2014
Rated 1 out of 5 by Unfortunate Stay We checked in on March 6, 2013 and when we entered our room we noticed that our balcony overlooked a construcction scene with constant jackhammering. This went on throughout most of our time during the stay. It completely wrecked our stay as we booked a great suite with a large balcony for gathering and we could not even open our door without the loud jackhammering annoying us. We understand that construction happens but i would think that they would give us some kind of warning so we would know what to expect and have the option to book something else. The front desk was not accomodating and could not move us to another room beacause of availablitly. I also asked for a reduced rate which they did not grant as of yet. Also, they have left off two nights from our rewards for SPG points. I will let them know but be sure that Starwood does not try to cheat you out of a few nights stay for rewards...dissapointing. March 9, 2013
Rated 3 out of 5 by Frequent Guest but won't come back Poor cleanliness. Had to call for them to clean the room and for turn down service and they came only 2 out of 7 nights. Had to wait on line for room service and though they promised it within 45 minutes, it often came over an hour later and cold. Hard to find chairs by the pool though many were empty for hours with just a towel and nothing else on them. April 2, 2014
Rated 5 out of 5 by Outstanding Hotel Everything at the Hotel met or exceeded our expectations from start to finish. April 3, 2014
Rated 5 out of 5 by W South Beach is a great place to stay. This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family. The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach. April 1, 2014
Rated 4 out of 5 by Wonderful boutique hotel in SOBE The hotel staff were very attentive and friendly with very little attitude. Stayed in a fabulous suite ... Nice space but the only shelving for folded clothes was a tiny wood unit with not a lot of depth in front of the king bed so you couldn't fully open the doors of the unit and lighting to see your clothes was very poor. You need better furniture/drawers and shelving to put clothes away and well-lit area. Closet space was great for hanging clothes. Also cleaning could be better in rooms .... Found old stuff under couch in living room area . Overall hotel was great, great poolside and beach service and The Dutch is fabulous for breakfast and lunch inside or outside. March 22, 2014
Rated 1 out of 5 by Poor service, poor response when notified! During our stay at the W in Miami we were in complete awe and it was the worst hotel stay to date as a starwood gold/platinum member. I expect a full refund or credit for this stay. It is unacceptable. Your hotel failed in every capacity to provide a room that was suitable. There was a constant jack hammer noise thought the day from construction, constant yelling, honking horns, smoke in non smoking section, my son was hit by a hallway sink cabinet that fell off on his foot, and 17 other issues with this property that failed. I will fax upon request the list of issues which went unaddressed 1. Lines to access front desk- 1 person manning desk 2. Non existent housekeeping on Friday 3. Dutch- poor service 4. Eating- jack hammer 5. Pool- jack hammer 6. Asleep- jack hammer 7. Asleep- doors slamming, stomping 8. Pool bathroom- smells like a dirty ashtray- wreaks of smoke. 9. Concierge-not all that helpful 10. Lobby on Friday smelled like smoke, hallway smelled like smoke 9th floor 11. Asleep and can hear people yelling. 12. Poolside grill- drink size, bad service, refill forget it. 13. Cleaning room at 4:30 PM! and leaving it to smell like wet clothes that sat in the dryer a week. Mold and mildew! 14. Ask for assistance on shirt stain from restaurant server error and whatever whenever non existent when told they would be calling 15. Mini bar room checks -/audits while sleeping - even within few 45 minutes of arriving 16. Honking horns, showering all night while sleeping at 1:30 AM 17. Cabinet on hallway sink fell off- dummy cabinet cover for plumbing in main hall May 6, 2013
Rated 1 out of 5 by Terrible Customer service for SPG Gold I guess everyone is correct about how this property treats SPG Gold members. No benefits at all, second time I stayed here and always NO LATE CHECKOUT. Check in was a harassment as well as my SPG Amex is linked with wifes. Even though I called and added my name in notation they not letting me check in till they speak to my wife even though a notation was made my SPG to let me check in. Asked GM to call me and he called once without even leaving a voicemail. Couch in a room had a HUGE BROWN stain which was gross. Of course hotel was sold out so no other room available. February 10, 2014
Rated 5 out of 5 by My Home away from Home I always have a fabulous time at the W South Beach. First stay was in Aug of 2009 when they first opened. I visit South Beach about 4 times a year and always stay at the W. John Evans the Insider is great if you need anything done in the city, from restaurant reservations, to limo car service, to club entrance. Normally get upgraded to a Oasis Suite, which has all the amenities of a nice condo...full Kitchen, Washer and Dryer, media/TV room.. They do a great job keeping the property clean, given the high occupancy they always have. Front desk staff is nice and polite, and comes in all flavors and languages. Overall this is one of my favorite stateside SPG properties. March 19, 2014
Rated 1 out of 5 by This hotel is great if you love party and security Discotheque with extreme bass runs from 01:00 - 03:00 a.m without information/heads-up. No SPG like welcome and upgrade offers (for Platinum), Waiting in a queue to get Pool & Beach chairs, Pool&Beach chairs croweded together on small place, Pedantic charges (not even the water is complementary), Cleanliness could be better, Limited mgmt. attention regarding complaints, Positive was that we could leave the hotel earlier, Security staff are always dominating the scene (I don't need and like this), Good restaurant food and service, Room interiour/furniture are on 5 star level August 20, 2012
Rated 1 out of 5 by Nice place run by horrible people Management and Front desk people are below average. Charges minibar items without checking and don't seem to care. Great and beautiful place.. What a shame.. Get a new management and train your staff so the place can be as beautiful as it appears. Please.... April 6, 2012
Rated 2 out of 5 by Staff are horrible... Beautiful hotel but I would pass the facility is amazing but the service is really lacking. Had breakfast and waiting 15 mins for a waiter to take the order - drinks showed up after another 25 mins. The front desk and bar area seem like they are doing you a favor. The only exception was the pool area where food service was fun and prompt. Bottom line - I would pass if you want service. December 11, 2011
Rated 4 out of 5 by Great hotel but management needs improvement! This resort is top notch. The rooms are nice but they can do a better job upgrading PLATINUM LOYAL SPG (STARWOOD MEMBERS). This resort is very expensive. Room service is average food and 10x the price you would pay at other hotels or outside at a local food venders. The management here does not provide perks such as late check out at 4 pm to PLATINUM LOYAL SPG (STARWOOD MEMBERS). During our stay management put a letter in our room the night before check out stating "WE MUST LEAVE AT 11AM". When booking this room SPG never informed me about this over the phone. Also, when we checked in to the hotel this was never told to us. THE NIGHT BEFORE WE ARE READY TO LEAVE WE WERE TOLD!! Keep in mind we booked a late flight and excursions around a late departure. When I called management I was escalated to FRANCESCA. She was very rude and unprofessional on the phone. She informed us that our keys will be locked at 12:00PM and we will not have access to our property in the room. She also informed us that we can use a communal changing area room 301. We ended up missing our excursion and wasting an entire day at the airport due to the W HOTEL poor management. We asked to speak to the manager director of the W and FRANCESCA lied and said the manager left for the day. I called the hotel from my cell phone while speaking to FRANCESCA and I was informed that the manager was in the office. I spoke to the manager director instead of FRANCESCA. FRANCESCA does not represent 5 star services. She lied, made smart remarks and her attitude does not represent top notch service. Despite our bad experience with checking out and the expensive food there were some friendly staff at the resort. The door guys, car valet, bell boys, and customer service desk representative Anthony were extremely helpful. They all recommended great places to eat and visit. Lastly make sure you double check you bill once checking out! This hotel is great to visit but make sure you follow standard hotel guidelines regardless if you are a first time SPG member or platinum status!! December 15, 2011
Rated 1 out of 5 by Poor Attitude and Customer Service On December 28 my party of 7 had a 21:00 reservation at Mr Chow restaurant in the Miami W Hotel. The restaurant staff were rude and condescending by placing us (7 people) at a 4 seater table. In fact the table next to our table was set for 4. The restaurant staff insisted that 7 can sit at that table. Really poor behavior. As a result 2 of my party of 7, felt so uncomfortable, they left. About an hour later we all left. Poor attitude and service by the staff. Since the restaurant is in your hotel it reflects on the W group. My recommendation talk with the restaurant and sort that out. It will bring your reputation down. December 29, 2013
Rated 5 out of 5 by LOVE LOVE LOVE the W South Beach!! By far, one of the best experiences I've had at a hotel. From the moment I walked in to the time of check out I was greeted with a smile by every staff member. It may seem like the smallest thing but it definitely makes a difference. My room was ready as soon as I arrived. The cleaning staff did an exceptional job with the room. When I enter a hotel room I always look around and inspect to make sure everything is clean and I found absolutely nothing wrong. I met some great people during my stay there. The hotel is close to everything and made my stay so much better. Thanks to everyone at the W SB. I will definitely return in the future. June 2, 2013
Rated 1 out of 5 by Terrible Nightmare I selected this hotel for my family, a party of six adults. If you are looking for room cleanliness, room comfort, and great staff then i would not stay at the "W"... May 27, 2012
Rated 5 out of 5 by Hospitality suite issues The suite with only one bath area yet 2 living areas does not work when multiple people show at same time. PErhaps there is a way to ask guests when they intend to use it so you can see where demand is and at least staff it accordingly. The place was a mess and not stocked. tons of empty bliss bottles in shower…. all used up…. no soap so had to use drop of shampoo I could happened squeeze out of one of the used bottles…..The attendant should be giving each guest a set of towels and new bliss products upon arrival. Also the hair dryer needs to be in the bath area not in living room after you are all dressed and resigned to not dry your hair…. March 3, 2014
Rated 5 out of 5 by Ridiculously Amazing For a super frequent, high demanding traveler, this place hit a grand slam on every aspect. The staff is on your every thought, security is great rooms are impeccable and the location is perfect. March 23, 2014
Rated 5 out of 5 by The Staff was incredibly helpful The staff met whatever my son and I might have needed. They were also incredibly polite. March 23, 2014
Rated 1 out of 5 by Horrible No upgrade, no effort to get us an eta on when our room would be ready so we could plan our afternoon. Finally got into our "partial ocean front" room and no glimpse of the ocean-after going back and forth with front desk realized that if you hung over the balcony railing #over the obnoxiously loud parking lot/valet area# you could peak around the wall and catch a glimpse of the ocean through the trees when the wind parted them. Went back and forth for over an hour trying to move room, were finally told we could move to a room on the north side of the building and when we asked about the construction were told that it shouldn't bother us as long as we didn't stay in our room too long. Just as we had resigned ourselves to our horrible rip off room #$700/nght#, the music started pulsing through the floor from the night club below making it impossible to sleep in the room. 6 phone calls later, we gave up, packed our bags and left at 12:30am just to find a place where we could sleep for the night. Absolute nightmare. Then spent hours trying to get them to release the alomost $3k "hold" on my credit card. Wrecked my vacation with the most shocking level of incompetence I have ever seen at a hotel. Will never stay here again and am still so appalled it makes me not want to stay at Ws anymore out of principle. January 23, 2013
Rated 3 out of 5 by No live up to hype Issue Room was not ready until after 5 and person in room still cleaning. Kids toys and seaweed still in rooms pool - lightbulb was out non main hanging light dust was caked on it also Do not stay at hotel now as construction noise is very high during day was hairdo work or relax male concierge was not helpful was did not want to spend the time help my wife out finding dinner spots for gluten free option same when trying to arrange car service seemed they were waiting for bigger fish Note Everything has 20 percent tip add auto staff was below W standard expect maintenance man from nicguara who changed the light was great helpful customer service got us fm antenna that he notice was missing Mr Chow was awesome great food great service March 13, 2014
Rated 4 out of 5 by Punching above its weight Under the pretense that this is a "resort" this W seems to do away with any benefits their loyal Platinum guests expect in other Starwood properties. The 11:00AM checkout is strictly enforced, and access to a "hospitality suite" where you can get changed after a day out is a joke: we got there at 4pm and there were 5 couples ahead of us waiting to shower and get changed, and after waiting for more than 1h the only reason we didn't miss our flight was that a kind couple let us go ahead of them. No room upgrades at check-in either and a pushy reminder that this is the case on the pre-arrival e-mail. This is a pity, as it sets the wrong tone - the rooms are beautiful and spacious, with a great balcony and sea view from all of them. Communal areas are beautiful, but the pool area seems to be an afterthought as it was too crowded. Their first come first serve policy for pool chairs seemed to work better for whoever was friendly/tipped the pool attendants most. Location is also great, and most of staff were also friendly, but I couldn't stop getting the feeling that this isn't quite 5-star service, certainly not at the exorbitant rates that are being charged here, even during low season... April 13, 2012
Rated 4 out of 5 by Great Location - Friendly Staff - No SPG Benefits The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club. March 18, 2014
Rated 5 out of 5 by Outstanding Arriving in our sensational suite - we really couldn't believe the views and the suite in front of us. Absolute luxury to the point I would love the Sensational Suite as my apartment at home. My parents saying - why go on holiday and have anything less than what you have at home. Well all our expectations were met and more. Suite outstanding, pool area outstanding, Dutch restaurant outstanding (service insanely brilliant) and pool side drinks - first class. How lovely it was on the Sunday morning running along the beach. The hotel is so well situated. A sexy hotel - I wouldn't say necessarily ideal for kids but for adults = amazing! January 8, 2014
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