Rated 2 out of 5 by WhateverWheneverNotReally I used to LOVE this place...
When this place opened, it was undisputedly the best hotel in SoBe. A sparkling and unique jewel in the W franchise.... but the years of partying have not been kind to the rooms, facility or staff. This is my forth year in a row staying at this hotel and sadly, will be my last. From dirty carpets in the rooms, cracked tiles, cabanas that haven't been updated since they were built, to a staff that seems to resent having to come to work...the W SoBe needs a B-12 shot and a recharge.
April 15, 2014
Rated 5 out of 5 by emilioalfonso South Beach at it's best
This property has a beautiful architecture with comfortable, spacious rooms. Most of the rooms have a beautiful ocean view.
Having stayed at other high end properties in South Beach my only disappointment in comparison with other near hotels was the inaccessibility to the pool in the evening and the lack of music in this area. No one could give me a straight answer for this policy and the night manager was not polite when we inquired about this.
July 30, 2014
Rated 2 out of 5 by Marianne Hotel has style at the sake of function
When paying approximately $500 per night, one expects service and to be able to see in your room.
Dark wooden closets and alcove for coffee pot without lighting makes it difficult to select your clothing and find the outlet to plug in the coffee pot. We had to be told where the room service menu was kept and the worse experience was trying to use your business office. It is a dark dungeon. A sign on the copier/scanner said "out of order" and please contact the front desk. I did and it took 90 minutes to get a contract printed (which was done two-sided at first), so I could sign, scan and return. The process was indeed frustrating. A note of apology from the front desk manager would have gone a long way...but not a word. I suppose you have a toaster in the room, because the English muffins were almost raw when delivered to our room.
May 30, 2013
Rated 2 out of 5 by Bob310 Very disappointing
We spent two days here just prior to New Year's, and we were very disappointed. While the rooms and facilities were great, the staff seemed stretched too thin, and not interested in providing any service. The manager, after repeated calls, finally contacted us, offering to provide us with reward points to compensate for the problems we experienced, and he never followed through on the award or any of his other promises. All in all, very disappointing.
January 18, 2012
Rated 5 out of 5 by Bryn Outstanding establishment
Stayed in the Sensational suite over the NBA finals weekend. From top to bottom a great establishment. Anytime we need anything whether it be extra towels or even an extra roll out bed, it was delivered to us promptly and there was always a follow up call to make sure our needs were met.
The Dutch restaurant downstairs service was a tad on the slow side but the great food made-up for it.
Overall we had high expectations and were not disappointed
July 11, 2012
Rated 5 out of 5 by Christina83 This hotel combined luxury with comfort
From the moment I walked in, I could see and feel both the luxury and the comfort. I immediately felt at home with my first interaction with the bell staff and their attention to me, the front desk recognized my SPG Membership and immediately made me feel welcomed. The Dutch and bar staff were fantastic and very knowledgeable. Both were incredible concepts in this hotel. I look forward to returning on my next visit to South Beach.
August 4, 2014
Rated 4 out of 5 by Scottedina Better, But Not Perfect!!!!
Stay here many times and have had mix feeling about this hotel. This stay was a big improvement, but there is room for improvement. Called a few days before we arrival and had the hotel concierge book a reservation for a local restaurants. Showed up to the restaurant and no reservation!!!
But for the most part a great hotel, Platinum's don't expect an upgrade, most suites are not owned by the hotel so they cannot upgrade you to them for free!
December 28, 2013
Rated 5 out of 5 by Sitkin100 Best Service ever!
I reviewed the hotel on TripAdvisor so please check it out. George, you are doing an incredible job of finding talent that embraces the Service Spirit of W.
The front desk was efficient and found me a bathtub - so we started off with a home run. Shakasta and Vicki, the concierges, are pros. The Dutch does an incredible job on the beach and the gang out there--especially Courtney--is fabulous. We look forward to coming back soon.
December 31, 2012
Rated 4 out of 5 by India Very positive with some recommendations
I am a continued loyal guest and make the W SoBe my usual choice. Overall very satisfied. Couple of points. You must do something about getting the rooms ready prior to 15h00. Further, I would appreciate some sort of loyalty rate. I choose your hotel several times per year and plan many more trips to SoBe. I will also require some long term stays next year. Hopeful you can accommodate.
August 15, 2014
Rated 3 out of 5 by JBushey Disappointment
Just disappointed, checked in and after trying to take a nap noticed a loud whistle noise coming from the door, apparently all the rooms in the #25's have issues where the gaskets on the bottom of the door stick and then wind gets sucked thru causing this whistle - hotel was apparently too full to switch room. However SPG site still had a full list of available rooms.... so we just had to put down a towel in front of the door every time we stayed in the room.
The most annoying part was the fact that we had no ice bucket in the room, and after FOUR requests still don't have an ice bucket and with all this liquor sitting around i guess the expectation is that we will drink more because we will sober up every time we need ice we will have to walk down the hall to get ice for a drink. OH and dirty - cigarette butts on the balcony.
Too many hotels in South Beach to pay these prices for this quality
December 4, 2011
Rated 5 out of 5 by Harvey13 wonderful staff
I never saw any housekeeping staff but every time I came to my room it looked like it had just been spruced up! Beachfront properties are hard to maintain as the elements are a constant battle but the entire Hotel looked great and compared favorably with the other premier properties on the water. Very cool art collection and the food was outstanding. Thanks for the experience! Harvey13
February 7, 2013
Rated 5 out of 5 by Love2travelalot It's hard to leave!
The only thing that I can see as a potential problem at The W Southbeach is leaving!!!! ;-))
Once you've arrived here & settled into your room and enjoyed all the amenities at the hotel including the beach & pool, it's very difficult to not extend your stay. if not to extend, you will definitely be planning your next trip back.
We have not had a single problem ever with any staff member on any level. They get the whatever, whenever W style treatment. As well as the Insider John Evans making it difficult for us to leave with great options for us!
We have already planned our return & trust me, you will want to do the same!!
November 27, 2014
Rated 5 out of 5 by Helinas01 Great hotel
only negative; reservation agent indicated a 4 pm check in, i asked for an early check in of 3 pm. Got there at 3 pm and was told the room wasn't ready, or it was ready but the person inspecting the rooms had not inspected this room.
Restaurants, Mr. Chow was great, Dutch restaurant also was great. View from the room was super...will be back again.
May 13, 2014
Rated 4 out of 5 by mrwalt1 Great Location and Design
Have only been able to stay here 1 time for about 4 nights, but it overall left a positive impression. It should be one of the top Starwood properties, primarily for the location and the overall design of the rooms. It’s location right on the beach and quick access to many of the primary destinations in SoBe make it a prime spot to stay. If you prefer the pool, it also offers a modern ambiance with pool bar & grill for convenience. Stayed in a king suite that had a large balcony overlooking the pool and ocean. If you are looking to splurge, grab one of the private villas. Unfortunately, the level of service did not meet the quality standards expected of this level of hotel. Experienced slow response times and employees that did not seem like they wanted to go “above & beyond” to wow customers. The check-in and check-out process was slow and the line was deep. Overall, it should and could be a gem of the portfolio if service was improved.
August 11, 2013
Rated 2 out of 5 by Antz Stay 26th April to 5th May
Bulding noise was extreme and the hotel made no effort to warn guests or manage the situation.
The mega suite we were in had furnishings that had seen better days and the upper level was cleaned only once during our stay at our request.
The outside kitchen area was woeful with no kitchen ware, BBQ or cutlery - again all had to be requested.
May 8, 2013
Rated 3 out of 5 by petertom3 Great hotel, very poor front desk staff
Hotel in its self is great and some very good staff on the Whatever desk. But front desk people are terrible, no Starwoods Platinum recognition, double billing for internet, snack bar etc. Took a whole day to get internet fixed to my room, IT support was very poor.
This hotel lives by name, position and brand, not by the staff.
November 17, 2012
Rated 5 out of 5 by GOLDYXXX THE "W" - FOR WONDERFUL
Our stay at the wonderful "W" Hotel Miami Beach was , as usual, relaxing, refreshing and wonderful.
The hotel staff throughout the facility is exceptional - responding to wants and needs during our stay.
Highly recommended !
September 3, 2014
Rated 5 out of 5 by Andresk Always immaculate
These guys don't seem to get anything wrong. the service, the food, the decor, everything and everyone runs perfectly. I travel a lot for business and after a while the glamour wears off and you see all the ratty edges. They don't exist at W South Beach. Special thanks to Shavonne for her help as usual.
April 11, 2014
Rated 5 out of 5 by Fryguy Excellent Hotel
Had my first stay at the W in South Beach last week and I have to say that I am a big fan of this hotel. The room design is excellent, the fitness center was great, and the food at Mr. Chow's was awesome. I did not get to spend much time in or around the pool but that all looked great too!
March 19, 2014
Rated 1 out of 5 by david1947 LOST MY SUIT I SEND TO THE LAUNDRY
I went to Miami to a business meeting and send my suit to the laundry en tuesday afternoon to have it back same day. It was a very important meeting and the suit did not came back to the room. Until now the suit is still lost. I think it is incredible to happen in a Hotel as yours!!!!
May 15, 2014
Rated 3 out of 5 by pinog68 very dissapointing
i had booked a 4 day father daughter getaway with my 15 year old daughter and decided i wanted it to be very special so i booked it with the upscale W in South Beach. my first night at 5 a.m. in the morning i awoke to use the rest room to find a mouse running around my room, needless to say i was livid and when i brought it to the managers attention he was unattentave & offered me a half price discount on the room because i acted quickly in helping move to another room. i have never experenciend anything like this in my life and expected alot more to be done by the manager and hotel itself. i strongly recommend that everyone make this hotel your last option when looking to stay in South Beach
September 26, 2012
Rated 5 out of 5 by NELLA Best service superb staff
I couldn't find any flaws at this W hotel! You definitely get what you pay for. My second time at this property and I'm sure it won't be the last! We had an amazing time and I'm sure I will stay there again when in South Beach. Clean, luxurious and a great vibe! LOVE LOVE LOVE!
December 10, 2011
Rated 5 out of 5 by JConcep Great hotel and staff
I have stayed there numerous times and I am always impressed by the courtesy and high level of customer service the staff provides.
September 11, 2014
Rated 5 out of 5 by shoot007 Excellent Hotel
Great hotel, great service and had a very good time. The hotel staff is very responsive and go over and beyond to help out. Gabi helped us in booking a birthday reservation. The pool staff was nice. Although there is a wait to get chairs at the pool.
April 17, 2014
Rated 5 out of 5 by Kingsley Everyone should stay at the W South Beach at least once in their lives!
The WSB is truly a very chic and a gorgeous hotel. The rooms are perfect and very comfortable. The service through out the hotel is amazing and the food is overall delicious. Everyone should stay at the W South Beach at least once in their lives!
April 7, 2014
Rated 3 out of 5 by Mels1958 'FABULOUS STUDIO' RUINED BY NOISE
We specifically requested a quiet room on the reservation preferences and were advised on check-in, when we asked if the room was quiet the check-in staff said yes. So we were horrified to be woken at 1 am by deep, pounding bass coming from the Night Club which, it turned out, was under our room. This continued until 4.30 am and takes place every night other than Sunday and Monday. To make matters worse, the hotel next door was under construction and building work started at 7 am even on Sunday. Construction noise could be heard at the restaurant (Dutch, where breakfast is served) and, somewhat, by the pool. We were later advised that the particular type of room we booked, was only available in this particular part of the hotel. We were not advised. Various items in the room were either not working or not available and the room was not particularly clean. The bed was very comfortable and there was plenty of seating both inside and on the terrace. The whole hotel is beautifully designed and very comfortable. We went to the main pool on Monday and were told it was full as we had not been informed that we needed to book our sunbeds! We had to go to the beach instead (I hate sand). We only found out later that there is another, smaller pool, which is very quiet and intimate. To be fair on the staff, we were offered a room change however, we had arrived on Saturday - been up most of the night and had lunch arrangements at Nikki Beach (great), followed by a show at 5pm so we didn't have time to change rooms and we were only going to be there for three nights in total, the second two nights the night club was closed. However, we could not use our beautiful terrace because of the construction noise. Management refunded the first night and gave us compensation of 19,000 Starpoints which was a help but we would have preferred to have had what we asked for in the first place. This was the last 3 days of a 3 week holiday and was supposed to be the best part. However, it pretty much ruined our holiday. If you are planning to stay here and you are NOT going to the night club every night, please be sure to stay as far away from the night club as you can. Nightclub is on the North side of the hotel.
January 24, 2015
Rated 5 out of 5 by Honeys2 It was great!
We had a great honeymoon at the W South Beach Miami! The pool was awesome and the burgers were great poolside. My wife really liked the lights in the room -- very fashionable!
May 23, 2013
Rated 5 out of 5 by debby812 Great stay in South Beach
The W south Beach is an A+ hotel. Traveled with 12 16 year old girls. Staff was incredible to the girls! Rooms are great,service great, pool and beach awesome!
April 20, 2014
Rated 5 out of 5 by Turbinwatson Beautiful and excellent service
Excellent location. Very fast attention on the front desk. Nice disposition to service. Great choice.
Best in Miami Beach, excelent sea view
January 14, 2013
Rated 5 out of 5 by beachy27 great trip
grey overnight experience with my husband
Logan at chek in was awesome!
August 10, 2014