Rated 2 out of 5 by Brant Surprised
I am a platinum member with well over 100,000 points and travel the world and only stay at SPG hotels
The W in Miami needs improvement in the following areas
Bed had feathers sticking out of the mattress into our backs, the next door neighbor was blasting music at 2 a.m. And the balcony was not washed down but very dirty.
iPhone dock in both rooms did not work as well.
The cost for breakfast was incredibly high at 10.00 for oatmeal or 30.00 for a basic simple buffet that most SPG offers for free.
Parking for 39.00 a night is also extreme when most SPG hotels are free.
The service was outstanding and the people are friendly but overall they need to clean up these issues
Hope to hear from the manager about these things and will follow up with another update.
July 14, 2012
Rated 2 out of 5 by SueYS Platinum status loyalty means nothing...
Did not get room upgrade as promised. Or if I did, not sure what upgrade I received as the room looked as I had booked it.
Could not get early check in or late check out. Ended up spening ALL Sunday at a mall..ESP because there is no way to get a lounge chair at the poolside.
2 days (FRI and SAT) - was on a waiting list at the poolside for a lounge chair (arrived FRI at 10 and SAT at 9:30)...a little ridiculous. Never got called for FRI.
For the price that was paid, you would think that the amenities would be more available.
Really disappointed. Was a very expensive trip not to enjoy it thoroughly.
It would be a fabolous stay - had I stayed in the room all weekend..... Great rooms, but standard W..
I don't think the W would be my hotel of choice in my next stay at Miami.
May 6, 2013
Rated 1 out of 5 by buckeye worst service of any spg hotel
being a loyal spy member I stay at spy hotels over 50 nights each year. this is by far the worst property to stay at. the service is the main issue, the employees are, rude condescending, and really seem not to care. They act like is a privilege for you to stay at their hotel. this was discussed with the manager at the time of the stay and he offered to take care of our lunch at the pool that day and upon checking out, found out he never took the time to take care of it. I have stayed at this property numerous times over the past 4 years and it keeps getting worse. I will never return to this property after my latest experience
June 7, 2013
Rated 4 out of 5 by RNM2041 W Hotels always great!
This hotel is stunning! But..................
- Checked in at 7pm and my room was still not ready!
- The towels were not all clean!
- There was not hot water available everyday!
- My friend's room was not cleaned one day!
- Mr. Chow is the worst restaurant I have eaten at in the USA and the worst Chinese food I have ever eaten! Bad service to add!
February 21, 2014
Rated 3 out of 5 by Kami1 Disappointed with the service
The staff were extremely snobby and unhelpful. The hotel is so beautiful but the level of service we experienced left a lot to be desired. I requested a late checkout on the day we were leaving purely because we all had massage appointments at the bliss spa and needed to shower and get ready after that before heading to the airport and after a lot of pleading I got them to agree to an hour extra when I had a perfectly valid reason for needing more time. It surely wasn't a case of Whatever Whenever!!!!
July 17, 2012
Rated 5 out of 5 by Ashianne Wedding at the W hotel
Planning a wedding? My husband and I were married at the W hotel on the beach May 3. Our wedding was amazing ..
The catering manager Cristina organized the special day and it turned out perfect. The W hotel service, atmosphere is out of this world. ... The hotel is able to provide a vendor list which was very helpful to fine tune the details. Every time we come to south beach .. Hotel w hotel for sure.. We would not have done anything different,.. thanks Cristina ... And W hotel ..
May 12, 2013
Rated 4 out of 5 by aztraveler1234 Expensive with spotty service
Servicing room was not up to par and charged for items not used. For the price you can find a better hotel.
February 24, 2014
Rated 2 out of 5 by Marianne Hotel has style at the sake of function
When paying approximately $500 per night, one expects service and to be able to see in your room.
Dark wooden closets and alcove for coffee pot without lighting makes it difficult to select your clothing and find the outlet to plug in the coffee pot. We had to be told where the room service menu was kept and the worse experience was trying to use your business office. It is a dark dungeon. A sign on the copier/scanner said "out of order" and please contact the front desk. I did and it took 90 minutes to get a contract printed (which was done two-sided at first), so I could sign, scan and return. The process was indeed frustrating. A note of apology from the front desk manager would have gone a long way...but not a word. I suppose you have a toaster in the room, because the English muffins were almost raw when delivered to our room.
May 30, 2013
Rated 2 out of 5 by Bob310 Very disappointing
We spent two days here just prior to New Year's, and we were very disappointed. While the rooms and facilities were great, the staff seemed stretched too thin, and not interested in providing any service. The manager, after repeated calls, finally contacted us, offering to provide us with reward points to compensate for the problems we experienced, and he never followed through on the award or any of his other promises. All in all, very disappointing.
January 18, 2012
Rated 5 out of 5 by Bryn Outstanding establishment
Stayed in the Sensational suite over the NBA finals weekend. From top to bottom a great establishment. Anytime we need anything whether it be extra towels or even an extra roll out bed, it was delivered to us promptly and there was always a follow up call to make sure our needs were met.
The Dutch restaurant downstairs service was a tad on the slow side but the great food made-up for it.
Overall we had high expectations and were not disappointed
July 11, 2012
Rated 4 out of 5 by Kljdog Excellent Service
My husband came down for a long weekend. The thing that most impressed me was the level of service, from the pool staff to the restaurant wait staff to housekeeping. We mostly sat by the pool, but it was great to be able to go right out to the beach for a walk as well. We also enjoyed borrowing the hotel's bicycles to ride up and down the boardwalk. We ate at both restaurants at the hotel and enjoyed them both.
I was skeptical at first about staying there due to the construction noise at a neighboring property that I had read about . We asked for a room that was not on the construction side. The noise was somewhat of a distraction during the day while sitting at the pool on weekdays, but faded when the music went on in the afternoon. However, there was no work being done on the weekend so it was not an issue then.
February 11, 2014
Rated 5 out of 5 by Sitkin100 Best Service ever!
I reviewed the hotel on TripAdvisor so please check it out. George, you are doing an incredible job of finding talent that embraces the Service Spirit of W.
The front desk was efficient and found me a bathtub - so we started off with a home run. Shakasta and Vicki, the concierges, are pros. The Dutch does an incredible job on the beach and the gang out there--especially Courtney--is fabulous. We look forward to coming back soon.
December 31, 2012
Rated 3 out of 5 by minimaton Once again, no much value being Gold SPG
The hotel in itself is good, with a nice room and beautiful view on the beach. However, there is once again amongst most SPG hotels, almost no value being a SPG Gold member. You can never get late check-out or other benefits despite the hotel not being full. The hotel is humongous and yet, it appears it was not really full (November) and hotel would deny late check-out amongst other things. I am starting to question the SPG benefits as it has now been a few times in a row I have never been able to enjoy the benefits of my Gold status.
February 4, 2014
Rated 5 out of 5 by Robert18 Employees
This hotel has Amazing employees. The Service was Super. Every request was taken care of timely. Employees remembered our name and were great at customer service.
February 20, 2014
Rated 3 out of 5 by TOMO21714 Good Room can be great with small fixes
The Bose speaker systems were not plugged into the TVs so they were of no use. The desk electric system was unplugged and not useable. I couldn't plug it in myself. As a result too few outlets. I had a suite with three views which was nice. There was one garbage pail for 1.5 baths, a kitchen a BR and a LR. Very inconvenient.
Great location. Great beach and pool. All guests are there to party so be prepared to be woken up at any hour of the night with other guests revelry
February 10, 2014
Rated 3 out of 5 by JBushey Disappointment
Just disappointed, checked in and after trying to take a nap noticed a loud whistle noise coming from the door, apparently all the rooms in the #25's have issues where the gaskets on the bottom of the door stick and then wind gets sucked thru causing this whistle - hotel was apparently too full to switch room. However SPG site still had a full list of available rooms.... so we just had to put down a towel in front of the door every time we stayed in the room.
The most annoying part was the fact that we had no ice bucket in the room, and after FOUR requests still don't have an ice bucket and with all this liquor sitting around i guess the expectation is that we will drink more because we will sober up every time we need ice we will have to walk down the hall to get ice for a drink. OH and dirty - cigarette butts on the balcony.
Too many hotels in South Beach to pay these prices for this quality
December 4, 2011
Rated 5 out of 5 by Harvey13 wonderful staff
I never saw any housekeeping staff but every time I came to my room it looked like it had just been spruced up! Beachfront properties are hard to maintain as the elements are a constant battle but the entire Hotel looked great and compared favorably with the other premier properties on the water. Very cool art collection and the food was outstanding. Thanks for the experience! Harvey13
February 7, 2013
Rated 4 out of 5 by mrwalt1 Great Location and Design
Have only been able to stay here 1 time for about 4 nights, but it overall left a positive impression. It should be one of the top Starwood properties, primarily for the location and the overall design of the rooms. It’s location right on the beach and quick access to many of the primary destinations in SoBe make it a prime spot to stay. If you prefer the pool, it also offers a modern ambiance with pool bar & grill for convenience. Stayed in a king suite that had a large balcony overlooking the pool and ocean. If you are looking to splurge, grab one of the private villas. Unfortunately, the level of service did not meet the quality standards expected of this level of hotel. Experienced slow response times and employees that did not seem like they wanted to go “above & beyond” to wow customers. The check-in and check-out process was slow and the line was deep. Overall, it should and could be a gem of the portfolio if service was improved.
August 11, 2013
Rated 2 out of 5 by Antz Stay 26th April to 5th May
Bulding noise was extreme and the hotel made no effort to warn guests or manage the situation.
The mega suite we were in had furnishings that had seen better days and the upper level was cleaned only once during our stay at our request.
The outside kitchen area was woeful with no kitchen ware, BBQ or cutlery - again all had to be requested.
May 8, 2013
Rated 3 out of 5 by petertom3 Great hotel, very poor front desk staff
Hotel in its self is great and some very good staff on the Whatever desk. But front desk people are terrible, no Starwoods Platinum recognition, double billing for internet, snack bar etc. Took a whole day to get internet fixed to my room, IT support was very poor.
This hotel lives by name, position and brand, not by the staff.
November 17, 2012
Rated 5 out of 5 by Austonian Splurge!
Flashy, high-end hotel located directly on Miami Beach. Highly recommend for a quick weekend getaway or for couples vacation. It’s fairly pricey, but it’s worth it. Splurge.
Two aspects of this hotel I enjoy:
1) Location: It’s directly on the beach. It’s also within a comfortable walking distance to all restaurants, shops and boardwalk.
2) Rooms: The rooms are amazing. My room was a suite and it had a great balcony with very comfy furniture. We would sit out there and have a cocktails in the evenings and coffee in the morning. Rooms typically aren’t ready for check-in until 3:00 PM, so if you arrive early, you may need to wait—especially if you’re holding out for a Suite upgrade.
For SPG elite members…
I’ve stayed here twice. During this visit I was upgraded. The last visit I was not. However, it really doesn’t matter. All rooms are spacious and great. For this property, I recommend using one of your Suite Award nights if you’re looking to increase your odds of getting an upgrade.
October 11, 2012
Rated 3 out of 5 by ClifG Not worth the price
Booked for New Years with 30,000 points per night. NO upgrades available. Said every suite was booked and paid for, many over $3000/night. That is hard to believe. Anyway, had nice floor and view but housekeeping was a disaster and room service one night way delayed. Room service promised in 1 hour, and at 1:45 hours I started calling. Finally after 4 calls, got it 45 minutes later so we were late for New Years event. One day didn't get housekeeping and in evening started calling for towels replacements and toiletries. Made 4 calls, turn down maid finally got us toiletries (didn't speak english so couldn't understand towels). After 4th call and 3 hours, towels came but no washcloths.
January 6, 2014
Rated 3 out of 5 by pinog68 very dissapointing
i had booked a 4 day father daughter getaway with my 15 year old daughter and decided i wanted it to be very special so i booked it with the upscale W in South Beach. my first night at 5 a.m. in the morning i awoke to use the rest room to find a mouse running around my room, needless to say i was livid and when i brought it to the managers attention he was unattentave & offered me a half price discount on the room because i acted quickly in helping move to another room. i have never experenciend anything like this in my life and expected alot more to be done by the manager and hotel itself. i strongly recommend that everyone make this hotel your last option when looking to stay in South Beach
September 26, 2012
Rated 5 out of 5 by NELLA Best service superb staff
I couldn't find any flaws at this W hotel! You definitely get what you pay for. My second time at this property and I'm sure it won't be the last! We had an amazing time and I'm sure I will stay there again when in South Beach. Clean, luxurious and a great vibe! LOVE LOVE LOVE!
December 10, 2011
Rated 4 out of 5 by Essi Great South Beach Hotel - Some Staff were Great
Elegant hotel with great rooms, phenomenal views, a very courteous front desk and bar staff, excellent cleaning staff and generally a comfortable experience.
My only negatives were that "Make a Green Choice" wasn't offered (robbing me of a chance to get 1500 Starpoints), though the detailed nature of the cleaning staff kinda made up for it. Secondly, the security at the hotel and elevator entrances on the late weekends need to get over themselves or move to the club in back. When you are tired at 1am trying to get back to your room, the last thing you want to be told is to get in a line outside the hotel. This needs to be addressed.
Now the negatives are not enough to make me not want to come back as the rest of the experience was generrally excellent.
January 27, 2014
Rated 5 out of 5 by Honeys2 It was great!
We had a great honeymoon at the W South Beach Miami! The pool was awesome and the burgers were great poolside. My wife really liked the lights in the room -- very fashionable!
May 23, 2013
Rated 5 out of 5 by Turbinwatson Beautiful and excellent service
Excellent location. Very fast attention on the front desk. Nice disposition to service. Great choice.
Best in Miami Beach, excelent sea view
January 14, 2013
Rated 4 out of 5 by DBUSBY Needs to take better care of SPG PLATINUM Members
It was an act of God and way way too much work and effort on my part to get an upgrade and to be even treated in any way as a platinum spg hotel owner
April 15, 2013
Rated 5 out of 5 by RedmondCouple Great place in SouthBeach
This hotel is 1st class, from the moment you walk in the lobby to the room, pool facilities & beach.
The staff is very attentive and friendly.
We had a slight inconvenience at the beginning or our stay, upon checking late at night (11:30 pm) we were given a suite on the 3rd floor above the restaurant area with little to no view of the beach. We were told that because we checked in that late, the better rooms had already been assigned but to check the next morning for a possible change. The next morning we went to the front desk and Shari suggested to check out from our current room and to wait for rooms to become open. At 5 pm (a little longer than we wanted to wait) our room was ready. We were given a suite on the 14th floor with a great view, the wait was worth it.
The staff at all locations in the hotel were very friendly and attentive. The facilities are 1st class from the restaurant to the beach chairs to your room.
You need to be aware that this is an expensive place, drinks are $18 each; but we thought it was worth it with the luxury that surrounded us.
We will definetely consider staying there again when we go back to South Beach
March 10, 2012
Rated 5 out of 5 by Petefromtexas Best hotel experience ever
The entire staff and facilities were outstanding. The friendly culture at this hotel is unmatched by any I have stay in over 30 years.
May 28, 2013