Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 4 out of 5 by Apurva Very Enjoyable Stay
My friend and I stayed here this past weekend for 3 nights.The front desk staff quickly recognized that we're both SPG Platinum guests and greeted us as such, which is always nice. We asked for a roll-away bed, and were first told that it would be $75. Perhaps my raised eyebrow helped the person helping us change his decision and the bed was provided free of charge. :)
We were upgraded to the Lower Penthouse floor and the view was simply awesome. Great ocean view and really comfortable chairs on our balcony! The hotel staff were particularly nice and recognizing that there were 2 occupants in our room, left extra water and towels.
The pool area is REALLY nice. The crows is a bit on the older / pretentious side, but I guess that is to expect on South Beach. Are the food and drinks overpriced? Most definitely!
We also had drinks at the bar, which was just OK. I thought the bartenders could be a little friendlier - they were a bit too stoic in my opinion.
Overall, I think this is a really nice hotel. If you're looking for a calm spot to take it easy, this is likely not the place.
If you're looking for a trendy, upscale hotel, which most W hotels are, this one definitely fits the bill!
March 5, 2014
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by toddml Superb Stay
Just back from 9 nights and 3rd time here, it just keeps getting better!
From a fantastic upgrade, to the simply superb food at the Dutch (both breakfast and dinner) and wonderfully looked after by the staff what more could I ask!
I will be honest and say on the whole I prefer Asia as I find the service levels to be higher than North American resorts and travelling from the UK there is not a huge difference in time to get to either! Here though I feel like I have found a North American resort that ticks all the boxes as well!
The pool area is a great balance, its not all show and the music is a good level, so you can relax and enjoy a book but also get the vive that you are in Miami South Beach! Found the service round the pool to be excellent, was very well looked after and nothing was to much trouble!
The suite was great, spacious with amazing views of both the city and the beach, what more could you want in a morning and evening sat on the balcony!
The only thing that seemed to let it down was the W Lounge bar area, just didnt seem as relaxing or approachable as the rest of the hotel, but as I have been told this is being updated to address some of these issues that is even better and cannot wait to see it on a future visit!
To me the highest compliment I could say is that it gave some of the resorts and retreats in Asia a run for its money in service levels and how I was looked after on this trip and that is not something I have experienced in North America before!
June 14, 2014
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 5 out of 5 by Jones21 great staff
few kinks and north facing room lots noise from building across the way in construction
February 13, 2014
Rated 5 out of 5 by Zwizzer Always amazing place
My 4th or 5th visit here. Got lucky with condo unit....very spacious. It's good to be Platinum!
December 11, 2011
Rated 5 out of 5 by campam Best hotel in South Beach
Really amazing hotel with great location and amenities, beautiful rooms and excellent service
August 22, 2012
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 5 out of 5 by StevenS Perfect
What a magnificent hotel in a fabulous area. A great mini-vacation. Recommend to all!
November 10, 2011
Rated 5 out of 5 by Farouk27 Best customer service, gorgeous views
Simply put this is the best hotel in Miami. Period. From the valet to the concierge everybody was courteous, polite and did a superb job. We are from Paris and this is no secret that we could be very difficult to be pleased especially when we stay overseas. But I have simply no complaints whatsoever about the W and its staff. First of all the hotel itself is gorgeous. The attention to details that was put in the decor is very noticeable and the views from the 18th floor are breathtaking. Secondly, it took us literally 5 minutes from the valet parking to the room. Everything was flawless. i do not think that we receive any preferential treatment, it just seems that the entire staff is dedicating to providing excellent guest services. This is such a difficult thing to achieve so I'd like to take a moment to congratulate you for that feat. Finally our whatever/whenever agent Maria P. surprised us by staging our room and offered us first class customer service throughout our stay. She constantly stayed in contact with us and her dedication and level of commitment were unbelievable. Honestly, we never seen anything like it. For that reason alone, we will always chose to stay at the W when in South Beach.
August 26, 2013
Rated 5 out of 5 by AliNYC only place to stay on southbeach
will be back for sure!!! always a pleasure. and love chilling out on the property
May 14, 2013
Rated 5 out of 5 by GoBeach Break from winter
Excellent well staffed, accommodating, friendly.
March 15, 2014
Rated 5 out of 5 by AFBOYJOE Excellent View
Every room has a excellent view of the beach. Good location. Great staff also
December 23, 2011
Rated 5 out of 5 by georgest Outstamding Service
I was treated very well by every staff member that I met during my stay.
October 25, 2013
Rated 4 out of 5 by seatrade14 location
great location to beach and Ocean Drive.
March 17, 2014
Rated 5 out of 5 by Champ357 wonderful hotel
it was a nice clean hotel in a wonderful location. The staff was great.
July 18, 2013
Rated 5 out of 5 by sydliz whatever whenever
great service, great rooms, great hotel. really enjoyed it.
February 3, 2014
Rated 5 out of 5 by ecamp Excelent hotel
very good staff, Arturo at the front desk excellent customer service
October 14, 2013
Rated 5 out of 5 by Maleh18 Awesome
Tons of fun,great hotel very nice staff.
March 13, 2014
Rated 4 out of 5 by Schmitty52 Service
Didn't think the food service was up to expectations.
January 27, 2014
Rated 2 out of 5 by Dblky Nice Rooms; Bad, Bad Service
I booked a suite at this hotel over a weekend in March, 2013. I could excuse the rowdiness of the lobby because of all the 'Spring-breakers', etc... However, on check-in, I was first given a room of a lower grade than I had paid for. When I asked to confirm about the room, they offered for me to wait "a little" in the lobby for my actual room to be ready, while they would help hold my bags. I was told the room was still being cleaned but that it was almost done. The "a little" turned out to be 8 hours of just hanging around the lobby in my suit and shoes after the long flight I had had earlie!. When it was late evening, I decided to go and find another hotel, and after seeing another acceptable hotel around S. Beach I went back to the W to ask for my bags because I had to leave. A manager then came out and tried talking m out of not leaving (apparently he had just been briefed that I had been waiting for a room all day. Suddenly, my suite was ready. I just decided to stay there because I was, at this point, really tired. It iwas very bad service for any kind of hospitality organization, talk less a $1000/night room (as it was priced that weekend)..and holding an SPG Gold membership card made zero difference in anything.
July 18, 2013
Rated 4 out of 5 by Laker612 Great Hotel but needs to change fee structure
Should never charge wi fi fees for AE card holders
January 28, 2014
Rated 1 out of 5 by mulole absolutely below expectations
the W south beach has the worst service I ever encountered
August 10, 2013
Rated 5 out of 5 by Guagninu This hotel has great features
Comfort, location and staff attention are outstanding
November 20, 2013
Rated 4 out of 5 by red95 Some great things, some a little off
Great room, pool, beach. Odd security, food.
January 27, 2014
Rated 5 out of 5 by Heat777 Great Beach and City views
Great location, great views and great atmsphere
December 31, 2013